CarShield

The damaged lifter damaged the cam, it should have been covered. I very much intended to keep the coverage for the rest of the time I had the vehicle which I plan to keep. I will find another company that won’t try to do everything they can not to honor their contact. Thanks for the portion that y’all paid but under the contract it should have covered all. But no worries it’s done now. I would suggest you all look into why most of the automotive shops around here refuse to take car shield claims anymore.

Before my cancer I was the mechanic/owner of a Harley Davidson repair shop. I dealt with extended warranty programs that originally paid off, but these days you have to fight with them all. I have been an HD mechanic for over 10 years.

Complaint: ***

I am rejecting this response because: We were told 40 days or 250 miles, nothing was stated in our paperwork stated we had to wait til after midnight on the 40th day. We feel this company should honor their policy just as it is written.

Sincerely

I am rejecting the business response because the contract says that any damage that results from the main cause would be covered.

Vehicle Protection Plan Vehicle Protection Plan Plans Administered By:PPllllaannssAAdddmmmmiiinnniisstteerrrreeeddBByy:: Welcome to the FamilyRefer a Friend or Family Member & You EACH Get a You and your referral may EACH receive a to spend as you please. Must go to carshield.com/refer and use the Contract # above to redeem this offer. Gift cards will be emailed 45 days after referral contract sale. Both contracts must be active and in good standing to be eligible for gift cards. Employees and family members of CarShield employees are ineligible for this program. For questions about your gift card, please email ***.Offer only available at carshield.com/referDownload Our AppView all your CarShield protection plan information in one convenient location. To receive this reward have them sign up at : USE CONTRACT #: ***,Congratulations! Your valuable mechanical breakdown protection is detailed in the enclosed contract booklet. Please look it over and call with any questions you may have. Thank you for your purchase; we look forward to servicing your protection needs. Please call us for a quote on any other vehicle in your household, as multi vehicle discounts may apply.Be sure to familiarize yourself with the coverage, maintenance requirements, and procedures in the event of a mechanical breakdown. Proper maintenance of your vehicle will contribute to a trouble free driving experience.We encourage you to store your new service agreement in your vehicle as it may be needed in the event of a breakdown.Welcome to our family of vehicle owners that have the peace of mind and financial security of mechanical breakdown protection.ADMINISTRATOR:American Auto Shield ***MARKETER/SELLER:CARSHIELD***COVERAGE SUMMARYPowertrainCovered Components EngineTransmissionTransfer Unit (4×4)Drive AxleWater PumpTurbo Charger (if applicable)Seals and GasketsSeals and gaskets are covered only in conjunction with the repair and replacement of a covered part. Leaking seals and gaskets as “stand alone” repairs are not covered.Covered items may be subject to certain terms and conditions. Please consult your attached contract for specific details and exclusions as not all parts in a component group are covered. The Terms and Conditions provided within this coverage book are the sole legal benefits. *** Month-to Month Vehicle Service ContractAdministered By:American Auto Shield, LLC *** Declarations Page ECONTRACT #: *** OBLIGORAmerican Auto Shield, LLC *** VEHICLE INFORMATION ***Make: DODGEModel: CHARGER PURCHASER INFORMATION (YOU & YOUR)*** SALES PERSON (COMPANY)CARSHIELD *** PLAN INFORMATIONCoverage: Monthly Powertrain w/ Labor & TurboTerm Months: 1 Waiting Period:Contract Effective Date: 04/04/2020 Odometer Reading: 149,855 Monthly Payment$: 109.99 Deductible: $ 100Additional Options: ELRTerm Miles: UnlimitedRenews in monthly increments (see Section I for details)Initial Expiration Date: 05/03/2020Midnight EST Expiration Miles: UnlimitedVehicle Class: 3Plan Type: ***Surcharges: Section C Coverage: No Waiting Period. All Other: 20 Days AND 500 Miles, OR 40 Days AND 250 Miles from the Original Contract Effective Date.MONTH to MONTH PROVISIONS: This contract is optionally renewable on a monthly basis by US or YOU. Unless we have given you written notice of our intent not to renew, you may renew by paying the monthly charge shown above on the same day of the month as the original contract effective date. The waiting period shall not apply for renewal terms provided payment is received within 15 days of expiration. The series number of your contract changes every month to reflect the renewal effective date. If you wish to receive a Declaration Page for subsequent months, please contact your Vendor named above.The CONTRACT purchaser, whose signature appears below, acknowledges that: the information contained above is, to the best of YOUR knowledge, true; and agrees to the terms and conditions set forth in the CONTRACT. Neither the VENDOR, OBLIGOR, nor the ADMINISTRATOR authorizes anyone to create for them any obligation or liability that does not appear in writing in the CONTRACT. YOU agree to maintain the Covered VEHICLE in accordance with the Manufacturer's and CONTRACT'S stated periodic maintenance requirements and keep all receipts of such maintenance service. YOU understand that prior authorization from the ADMINISTRATOR must be received before services are performed under the CONTRACT. COVERAGE is not afforded for the "Extra Cost Items" items listed above unless the corresponding box(es) is/are marked on the ADMINISTRATOR'S copy of this CONTRACT. The purchase of this CONTRACT is not required in order to obtain financing for the VEHICLE. This CONTRACT is neither an insurance policy nor a seller's warranty. This CONTRACT may run concurrent with and is secondary to any applicable manufacturer's warranty. This CONTRACT applies only to the above described VEHICLE.The aggregate limit of liability, for each one month CONTRACT TERM of all claims and benefits shall never exceed the NADA Average Retail Value, or other independently published guide if no NADA vehicle value is available, at the time immediately preceding the Breakdown or Failure or $10,000, whichever is greater./s/ Valencia Ward__P__h_o_n_e__A__u_th__o_r_iz_e_d__A__g_e_n_t_________0_4_/_0_4_/_2_0_2__0_ ___C_A__R_S__H__IE__L_D____________________0_4_/_0_4_/_2_0_2__0_Contract Purchaser’s Signature (You) Date Vendor’s Signature Date DEC ***Page D1 American Auto Shield, LLC ***POWERTRAIN COVERAGE, MONTH-TO-MONTH, WITH ROADSIDE ASSISTANCEIn consideration of the payment made by YOU of the amount specified on the DECLARATIONS PAGE, and in reliance upon the warranties and representations made by YOU, the ADMINISTRATOR agrees to pay for the repair or replacement of COVERED PARTS due to MECHANICAL BREAKDOWN OR FAILURE sustained during the contract period. COVERAGE provided by the ADMINISTRATOR to YOU is subject to the Definitions, Conditions, Exclusions, Limits, and all provisions outlined in YOUR CONTRACT.NO PERSON HAS THE AUTHORITY TO CHANGE THIS CONTRACT OR TO WAIVE ANY OF ITS PROVISIONS. THIS CONTRACT IS FOR THE SOLE BENEFIT OF THE PURCHASER NAMED ON THE DECLARATIONS PAGE OF THE CONTRACT AND APPLIES ONLY TO THE VEHICLE DESCRIBED ON THE DECLARATIONS PAGE OF THIS CONTRACT.A. DEFINITIONSThe following terms have specific meaning when capitalized and used within this CONTRACT:1. ADMINISTRATOR, SERVICE CONTRACT PROVIDER, OBLIGOR: Means American Auto Shield, LLC, the party obligated under this CONTRACT.American Auto Shield, LLC***Phone: ***This is who YOU contact for any CONTRACT MECHANICAL BREAKDOWN OR FAILURE for covered repairs, cancellations and any other questions regarding YOUR CONTRACT. Important Notice: ADMINISTRATOR’S authorization for CONTRACT MECHANICAL BREAKDOWN OR FAILURE for covered repairs and additional benefits is always required prior to any service being performed. See Section F. for additional information and instructions.2. COMMERCIAL VEHICLE: Any VEHICLE that is used for business purposes (to generate financial income, full or part-time). See Section G., regarding additional definitions, underwriting availability and exclusions.NO CLAIMS WILL BE PAID WITHOUT PRIOR AUTHORIZATION CALL ***
3. CONTRACT: Means this vehicle service contract COVERAGE that YOU have selected and purchased from the VENDOR, as listed on the DECLARATIONS PAGE of the CONTRACT.4. COVERAGE: Means the component protection COVERAGE YOU have selected and purchased under this CONTRACT.5. COVERED PART: Means any part or component of the VEHICLE that is not specifically excluded from COVERAGE under this CONTRACT (see Section B., titled “THESE PARTS ARE COVERED”).6. DECLARATIONS PAGE: Means the page of this CONTRACT titled “DECLARATION PAGE,” that specifies the purchaser information, the VENDOR information, the lien holder information, the plan information, and other key information specific to YOUR CONTRACT.7. DEDUCTIBLE: Means the amount YOU must pay for repairs of COVERED PARTS per visit, as listed on the DECLARATIONS PAGE of this CONTRACT.8. INITIAL TERM: Means the first month after the original CONTRACT effective date.9. MECHANICAL BREAKDOWN OR FAILURE: Means the MECHANICAL BREAKDOWN OR FAILURE of any original or like replacement part covered by YOUR CONTRACT to work as it was designed to work in normal service, providing the VEHICLE has received required maintenance as defined in this CONTRACT, in Section E., titled “VEHICLE MAINTENANCE REQUIREMENTS,” and does not include worn parts that are within manufacturer tolerances. Please refer to the wording under exclusions for a listing of conditions under which the FAILURE of a COVERED PART is not considered a covered MECHANICAL BREAKDOWN OR FAILURE. (See Section D., titled “EXCLUSIONS.”)10. REPAIR FACILITY: Means any licensed automotive REPAIR FACILITY capable of performing repair services to a COVERED PART, approved by the ADMINISTRATOR, and at which YOU seek to acquire service under this CONTRACT.11. RENEWAL TERM: Means each succeeding month for which payment has been received after the INITIAL TERM. Each RENEWAL CONTRACT shall have a Series Number one digit higher than the Series Number of the previous One Month Contract.12. VEHICLE: Means the VEHICLE described in the DECLARATIONS PAGE of YOUR CONTRACT.13. VENDOR: Means the company from whom YOU purchased this CONTRACT. VENDOR information can be found on the DECLARATIONS PAGE of this CONTRACT.14. WAITING PERIOD: Means the period specified on the DECLARATIONS PAGE.15. WE, US, OUR: Means American Auto Shield, LLC.16. YOU, YOUR: Means the CONTRACT purchaser named on theDECLARATIONS PAGE of YOUR CONTRACT.NO CLAIMS WILL BE PAID WITHOUT PRIOR AUTHORIZATION CALL ***
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B. THESE PARTS ARE COVEREDThis CONTRACT covers ONLY the components/parts listed below:1. ENGINE (Gas or Diesel): All internally lubricated parts within the Engine including: engine mounts and timing belt. Electronic components, regardless of location, are not covered. The engine block and heads are covered ONLY if damage is caused by a FAILURE of any internally lubricated part within the Engine.2. TRANSMISSION (Automatic or Standard): All internally lubricated parts within the Transmission including the torque converter and transmission mounts. Electronic components, regardless of location, are not covered. The transmission case is covered ONLY if damage is caused by a FAILURE of any internally lubricated part within the Transmission.3. TURBO CHARGER: All internally lubricated parts of the vehicle manufacturer installed turbo-charger or supercharger. The housing is covered ONLY if damaged by the failure of a lubricated internal part.4. COOLING SYSTEM: Water pump and water pump housing.5. TRANSFER UNIT (4x4): All internally lubricated parts within the Transfer Case. The transfer case is covered ONLY if damage is caused by a FAILUREof any internally lubricated part within the Transfer Unit.6. DRIVE AXLE: All internally lubricated parts contained within the Drive Axlehousings, including the axle shafts and constant velocity joints. The differential housing, transaxle housing and final drive housing are covered ONLY if damage is caused by a FAILURE of any internally lubricated part within the Drive Axle. Electronic components, regardless of location, are not covered.7. SEALS, SEALING BOOTS & GASKETS: Seals and Gaskets are covered only in conjunction with the repair or replacement of the COVERED PARTS listed in 1 through 6 above.8. See Addendum 1 for ADDITIONAL COVERAGES that may apply to this CONTRACT.ONLY THOSE PARTS LISTED ABOVE AND IN ADDENDUM 1, IF APPLICABLE, ARE COVERED PARTS. ANY PARTS NOT LISTED ARE NOT COVERED BY YOUR CONTRACT.C. ADDITIONAL BENEFITSThe following ADDITIONAL BENEFITS for YOUR covered VEHICLE are provided with YOUR CONTRACT, except where prohibited by law. These benefits do not apply during the WAITING PERIOD:1. ROADSIDE ASSISTANCE: YOUR CONTRACT provides YOU with an emergency road service program when needed, 24 hours a day, 365 days a year. Emergency Roadside services are provided by Roadside Protect, Inc. ofNO CLAIMS WILL BE PAID WITHOUT PRIOR AUTHORIZATION CALL 720-376-6882 or 800-856-7884 ***Signature’s Nationwide Auto Club, Inc. If YOUR VEHICLE becomes disabled, call 866-222-7869 and a service vehicle will be dispatched to YOU. There is a combined Four Hundred Dollar ($400.00) maximum limit for such emergency road service benefits listed below for the term of YOUR CONTRACT. YOUR CONTRACT DEDUCTIBLE does not apply to roadside assistance. YOUR ROADSIDE ASSISTANCE BENEFITS include:a. TOWING SERVICE: If YOUR VEHICLE cannot be started or driven, YOU are covered up to Seventy- Five Dollars ($75.00) per occurrence for towing expenses.b. EMERGENCY TIRE SERVICE: If YOUR VEHICLE has a flat or damaged tire, YOU are covered up to a maximum of Seventy-Five Dollars ($75.00) per occurrence for service to change an inflated spare tire provided by YOU.c. LOCKOUT SERVICE: If YOU misplace, break, or accidentally lock YOUR keys in YOUR VEHICLE, dispatch will provide a locksmith or emergency VEHICLE service to assist YOU. Lockout service is limited to Seventy-Five Dollars ($75.00) per occurrence. The cost of new keys is not covered.d. BATTERY SERVICE: If the battery for YOUR VEHICLE fails, battery jump start services will be provided up to a maximum of Seventy-Five Dollars ($75.00) per occurrence.e. FUEL DELIVERY SERVICE: In case it is necessary for the operation of YOUR VEHICLE, a service VEHICLE will deliver oil, fuel, or water to YOU. YOU are responsible for the cost of the oil and fuel. In the event that local state regulations prohibit the delivery of flammable materials (e.g., gas), YOU may have YOUR VEHICLE towed to the nearest gas station, as provided under the “Towing Service” paragraph above. Fuel Delivery services are limited to Seventy-Five Dollars ($75.00) per occurrence.f. WINCHING: YOU are covered for winching services provided YOUR VEHICLE is within one hundred (100) feet of a public road (excludes off- road driving). Winching services are limited to Seventy-Five Dollars ($75.00) per occurrence.2. CAR RENTAL REIMBURSEMENT: If YOUR VEHICLE becomes inoperable and must remain at the REPAIR FACILITY and the MECHANICAL BREAKDOWN OR FAILURE has been authorized by the ADMINISTRATOR for four (4) or more hours of labor, the ADMINISTRATOR agrees to reimburse YOU for rental car transportation from a licensed vehicle rental company (except where prohibited by law). Such expense shall be limited to Forty Dollars ($40.00) per calendar day, not to exceed One Hundred Sixty Dollars ($160.00) per occurrence, including delays associated with ADMINISTRATOR required inspections or the shipment of parts needed for covered repairs. WE reserve the right to select the rental car company that YOU use. YOUR car rental benefit is based upon the number of labor hours required to repair YOUR VEHICLE as listed in a nationally recognized labor time guide selected by the ADMINISTRATOR. Each additional eight (8) hours of authorized laborNO CLAIMS WILL BE PAID WITHOUT PRIOR AUTHORIZATION CALL 720-376-6882 or 800-856-7884D-M.SRB.16.P30.0000.RS.AAS.ABI.00.v01.M2M Page 4 of 14qualifies YOU for an additional day of rental reimbursement, subject to the Forty Dollars ($40.00) per day and One Hundred Sixty Dollars ($160.00) per occurrence limit of liability, as well as the aggregate limit of liability for this Contract. Rental car benefits require prior authorization by the ADMINISTRATOR.3. TRIP INTERRUPTION REIMBURSEMENT: If YOUR VEHICLE becomes inoperable more than one hundred (100) miles from YOUR home and must remain at the REPAIR FACILITY overnight as a result of a MECHANICAL BREAKDOWN OR FAILURE authorized by the ADMINISTRATOR, WE will reimburse YOU for motel and restaurant expenses up to Fifty Dollars ($50.00) per day for a maximum of three (3) days. The maximum benefit per occurrence is One Hundred Fifty Dollars ($150.00) and total trip interruption benefits are subject to the aggregate limit of liability for this CONTRACT. To receive motel and restaurant reimbursement, YOU must supply US with receipts from the providers of such services.D. EXCLUSIONSThe following items are NOT covered by this CONTRACT:1. REPAIR OR REPLACEMENT OF ANY PART(S) THAT ARE NOT LISTED AS “COVERED PARTS” IN SECTION B OF THIS CONTRACT;2. MECHANICAL BREAKDOWN OR FAILURE:a. WHEN REPAIRS ARE PERFORMED WITHOUT PRIORAUTHORIZATION FROM THE ADMINISTRATOR, EXCEPT FOR EMERGENCY REPAIRS COMPLETED IN CONFORMITY WITH THE PROVISIONS AND SUBJECT TO THE LIMITATIONS SET FORTH IN SECTION F, PARAGRAPH 11;b. CAUSED BY A LACK OF MAINTENANCE OR MAINTENANCE ITEMS SUCH AS, BUT NOT LIMITED TO, CONSTANT VELOCITY JOINT BOOTS, TIMING BELT, BRAKE PADS OR SHOES, FILTERS, OIL AND OTHER FLUID CHANGES;c. CAUSED BY ACTS OF NATURE, OR BY ANY EXTERNAL CAUSE SUCH AS, BUT NOT LIMITED TO: COLLISION, FIRE OR SMOKE,THEFT, FREEZING, VANDALISM, RIOT OR EXPLOSION, TERRORISM, LIGHTNING, EARTHQUAKE, WINDSTORM, HAIL, VOLCANIC ERUPTION, WATER OR FLOOD, BREAKAGE OF GLASS, FALLING OBJECTS, OR NUCLEAR CONTAMINATION;d. OF ANY OTHERWISE COVERED PART THAT DID NOT MEET MANUFACTURER’S SPECIFICATIONS, INCLUDING MODIFICATIONS AND/OR ALTERATIONS TO THE VEHICLE; MECHANICAL BREAKDOWN OR FAILURE OF ANY OTHERWISE COVERED PART THAT IS DIRECTLY OR INDIRECTLY RELATED TO A PART OR SYSTEM THAT DID NOT MEET MANUFACTURER’S SPECIFICATION OR HAS BEEN OTHERWISE MODIFIED OR ALTERED, SUCH PARTSNO CLAIMS WILL BE PAID WITHOUT PRIOR AUTHORIZATION CALL ***AND MODIFICATIONS INCLUDE BUT ARE NOT LIMITED TO: HEADERS, ALTERED IGNITION SYSTEM, ALTERED ENGINE MANAGEMENT SYSTEMS, FREE FLOW EXHAUST SYSTEM, AFTERMARKET SUNROOFS, AFTER MARKET ALARM SYSTEMS, SNOW PLOWS, OVERSIZED OR UNDERSIZED TIRES, WHEELS OR LIFT AND DROP KITS, WHETHER OR NOT THE VEHICLE WAS PURCHASED WITH SUCH;e. IF YOUR VEHICLE IS USED FOR: RACING ON OR OFF ROAD, IN A COMPETITION OR SPEED CONTEST;f. IF YOUR VEHICLE IS USED FOR TOWING IN EXCESS OF TWO THOUSAND (2,000) POUNDS UNLESS EQUIPPED WITH A FACTORY APPROVED TOWING KIT AND AUXILIARY TRANSMISSION COOLER, AND THE WEIGHT OF THE TRAILER DOES NOT EXCEED THE VEHICLE MANUFACTURER’S TOWING SPECIFICATION;g. IF YOUR VEHICLE IS USED FOR COMMERCIAL PURPOSES EXCEPT WHEN THE VEHICLE IS ELIGIBLE FOR COVERAGE AS DESCRIBED IN SECTION G. “COMMERCIAL VEHICLES” OF YOUR CONTRACT;h. OF ANY PART(S), COMPONENT(S), OR REPAIR(S) STATED AS COVERED BY THE MANUFACTURER’S FULL, ORIGINAL OWNER/FIRST RETAIL PURCHASER WARRANTY FOR THE TERM AND MILEAGE OF SUCH COVERAGE TO THE ORIGINAL OWNER/FIRST RETAIL PURCHASER, WHETHER COLLECTIBLE OR NOT, OR CONTINUING MANUFACTURER’S WARRANTY COVERAGE THAT IS TRANSFERABLE TO SUBSEQUENT OWNER WHETHER TRANSFERRED OR NOT;i. IF THE COVERED PART IS COVERED BY A MANUFACTURER’S WARRANTY, REPAIRER’S GUARANTEE, OR OTHER SERVICE CONTRACT, OR INSURANCE POLICY OF ANY TYPE THEN SUCH WARRANTY, SERVICE CONTRACT OR INSURANCE SHALL BE PRIMARY AND COVERAGE UNDER THIS CONTRACT SHALL BE SECONDARY;j. RELATED TO OPTIONAL COVERAGES OR EQUIPMENT AND/OR USE FOR WHICH A SURCHARGE IS APPLICABLE, UNLESS SUCH SURCHARGE HAS BEEN PAID AND IS NOTED ON THE DECLARATION PAGE;k. IF IT IS DETERMINED THAT THE ODOMETER IS INACCURATE, HAS EVER BEEN INOPERATIVE, OR HAS BEEN ALTERED SUCH THATl.THE VEHICLE’S TRUE MILEAGE CANNOT BE VERIFIED;THAT IS THE RESULT OF A DEFECT THAT THE VEHICLE MANUFACTURER HAS ANNOUNCED AS THEIR RESPONSIBILITY BY A PUBLIC RECALL, TECHNICAL SERVICE BULLETIN AND/OR SPECIAL POLICY FOR THE PURPOSE OF CORRECTING SUCH A DEFECT;NO CLAIMS WILL BE PAID WITHOUT PRIOR AUTHORIZATION CALL ***m. DUE TO CONTINUED OPERATION AND FAILURE TO PROTECT THE VEHICLE FROM FURTHER DAMAGE ONCE A MECHANICAL BREAKDOWN OR FAILURE HAS OCCURRED;n. OF A COVERED PART DAMAGED BY A NON-COVERED PART, OR OF A NON-COVERED PART DAMAGED BY A COVERED PART;o. CAUSED BY MISUSE, ABUSE, NEGLIGENCE, INCORRECT COMPUTER PROGRAMMING, EXTERNAL NUTS, BOLTS, FASTENERS, CONTAMINATION OF COOLANT, FUEL, FLUIDS OR LUBRICANTS;p. RESULTING FROM OVERHEAT, ENGINE SLUDGE, CARBON, PRE- IGNITION, DETONATION, VARNISH, RUST, CORROSION, FOREIGN OBJECTS, DIRT, DUST, LIQUID, CRACKED RUBBER / NEOPRENE PARTS, DRY-ROT, ROAD CHEMICALS, ABUSE, ALTERATION, OR LACK OF PROPER AND NECESSARY AMOUNTS OF COOLANT, FUEL, FLUIDS OR LUBRICANTS;q. PRE-EXISTING CONDITIONS THAT EXISTED PRIOR TO THE LATER OF YOUR CONTRACT PURCHASE DATE OR CONTRACT EFFECTIVE DATE AS LISTED ON YOUR DECLARATIONS PAGE AND THE COMPLETION OF YOUR WAITING PERIOD;r. THAT OCCURRED OR IS REPORTED AFTER YOUR CONTRACT EXPIRATION OR CANCELLATION EFFECTIVE DATE;s. FOR REPAIR OR REPLACEMENT OF HYBRID ENGINE POWERED VEHICLE BATTERIES OR FOR THE REPAIR OR REPLACEMENT OF PARTS ASSOCIATED WITH HYBRID ENGINE POWERED VEHICLE BATTERIES;t. THAT OCCURS AS TO GRADUAL LOSS OF PERFORMANCE AND HAS RESULTED FROM NORMAL OPERATION AND USE (DUE TO VEHICLE MILEAGE AND/OR AGE) SUCH AS, BUT NOT LIMITED TO: VALVE GUIDES, VALVES, PISTON RINGS, TRANSMISSION CLUTCH PACK DISCS AND BANDS. UNLESS WORN BEYOND MANUFACTURER TOLERANCES;u. FOR NORMAL EXPANSION/CONTRACTION SEEPAGE OF SEALS AND GASKETS DUE TO AGE/MILEAGE;v. WHEN THE MANUFACTURER’S NEW VEHICLE WARRANTY HAS BEEN DETERMINED NULL AND VOID BY THE MANUFACTURER.3. STORAGE AND FREIGHT CHARGES;4. REPAIRS NECESSITATED BY AN IMPROPER PRIOR REPAIR;5. THE COST OF DIAGNOSIS, TEARDOWN, DISASSEMBLY OR ASSEMBLYIF A COVERED MECHANICAL BREAKDOWN OR FAILURE CANNOT BEVERIFIED BY THE ADMINISTRATOR;6. ANY ADJUSTMENTS, REPOSITIONING, REFITTING, REALIGNINGAND/OR CLEANING, INCLUDING BUT NOT LIMITED TO REPAIRS NECESSARY TO CORRECT: TRIM FIT, SQUEAKS, RATTLES, IDLE, WATER LEAKS OR WIND NOISE;NO CLAIMS WILL BE PAID WITHOUT PRIOR AUTHORIZATION CALL 720-376-6882 or 800-856-7884***7. REPAIRS IF YOUR VEHICLE IS: A NON-U.S. SPECIFICATION MODEL, IS RATED OVER ONE TON PAYLOAD CAPACITY, IS A LEMON LAW BUYBACK VEHICLE, IS A GREY MARKET VEHICLE OR HAS EVER HAD A TITLE INDICATION OF SALVAGE, JUNK, BRANDED OR OTHER DESIGNATION INDICATING THAT THE VEHICLE HAD BEEN STOLEN, WRECKED, DESTROYED, WATER DAMAGED, OR OTHERWISE DAMAGED TO THE EXTENT THAT IT WAS CONSIDERED TO BE UNECONOMICAL TO REPAIR;8. NORMAL MAINTENANCE ITEMS, PARTS, AND PROCEDURES SUCH AS, BUT NOT LIMITED TO: ENGINE TUNE-UPS, OIL CHANGES, BRAKE PADS AND SHOES, FUSES AND FUSIBLE LINKS, FUSES BOXES, COMPUTER PROGRAMMING, WHEEL OR SUSPENSION ALIGNMENT, FASTENING HARDWARE (EXTERNAL NUTS, BOLTS, SPRINGS, BRACKETS, ETC.), INJECTOR CLEANING, SHOP SUPPLIES, DISPOSAL FEES AND OTHER MISCELLANEOUS SHOP CHARGES;9. LUBRICANTS, COOLANTS AND FLUIDS UNLESS REQUIRED IN CONNECTION WITH A COVERED REPAIR;10. ANY PART THAT HAS NOT BROKEN OR FAILED, BUT FOR WHICH A REPAIR FACILITY RECOMMENDS OR REQUIRES REPAIR OR REPLACEMENT;11. THE REPAIR OR REPLACEMENT OF VALVES AND/OR PISTON RINGS FOR THE PURPOSE OF RAISING THE ENGINE’S COMPRESSION OR CORRECTING OIL CONSUMPTION, STICKING OR STUCK RINGS, WHEN MECHANICAL BREAKDOWN OR FAILURE HAS NOT OCCURRED, INCLUDING WHEN SUCH CONDITION RESULTS FROM EXCESSIVE CARBON BUILD-UP.12. ANY REPAIR IF VERIFIABLE RECEIPTS, AS REQUIRED IN SECTION E. VEHICLE MAINTENANCE REQUIREMENTS,” ARE NOT PROVIDED IF REQUESTED BY THE ADMINISTRATOR;13. ANY COMPONENTS, PARTS OR COSTS INVOLVED WITH UPDATING, BETTERMENT, OR RETROFITTING OF COVERED COMPONENTS OR SYSTEMS OF YOUR VEHICLE FOR ANY REASON INCLUDING BUT NOT LIMITED TO: PRODUCT CHANGES, LACK OF PRODUCT AVAILABILITY, OR GOVERNMENT REGULATIONS;14. REPAIRS TO CURE FLUID/OIL LUBRICANT SEEPAGE;15. SHOP SUPPLIES AND HAZARDOUS WASTE REMOVAL ARE EXCLUDED;16. RETROFITS OR REPLACEMENTS OF ANY COMPONENTS CAUSED BYOR DUE TO COMPLIANCE WITH LAW OR LEGISLATION, AND INCLUDING EMISSION CONTROL EQUIPMENT AND SENSORS ARE EXCLUDED;17. IF IT IS DISCOVERED THAT A CONTRACT IS ERRANTLY SOLD TO YOU ON AN INELIGIBLE VEHICLE, THEN A FULL REFUND OF THE COST OF THE CONTRACT SHALL BE MADE TO YOU;18. LOSS OF TIME, INCONVENIENCE, DAMAGE TO PROPERTY OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGE THAT RESULTS FROMNO CLAIMS WILL BE PAID WITHOUT PRIOR AUTHORIZATION CALL ***VEHICLE THEFT, MECHANICAL BREAKDOWN OR FAILURE, AND INJURY AND/OR DEATH OF ANY PERSON REGARDLESS IF THE DAMAGE OR INJURY WAS CAUSED BY YOUR VEHICLE OR ITS PARTS EITHER BEFORE OR AFTER REPAIRS HAVE BEEN MADE;19. VEHICLES NOT INCLUDED IN ADMINISTRATOR’S RATE AND CLASS GUIDES, INCLUDING BUT NOT LIMITED TO MOTOR HOMES, MOTORCYCLES, RECREATIONAL VEHICLES, VEHICLES USED FOR AGRICULTURAL PURPOSES, EXOTIC VEHICLES, VEHICLES EQUIPPED WITH A SNOW PLOW, BRACKET AND/OR CONTROLS ARE NOT ELIGIBLE FOR COVERAGE UNDER THIS CONTRACT;20. ALL ELECTRICAL PARTS.21. FAILURES TO THE AIR BAGS, SEAT BELTS OR SUPPLEMENTALRESTRAINT SYSTEMS.E. VEHICLE MAINTENANCE REQUIREMENTSThis CONTRACT requires VEHICLE maintenance to be performed as follows:1. VEHICLE maintenance services are to be performed as recommended by YOUR VEHICLE manufacturer. Contact YOUR local dealer or the manufacturer’s website with the make and model of YOUR VEHICLE, or the ADMINISTRATOR, if YOU have questions about required VEHICLE maintenance.2. Keep all receipts for maintenance performed on YOUR VEHICLE, as YOU may, at OUR sole discretion, be required to present the receipts in the event of MECHANICAL BREAKDOWN OR FAILURE. If requested, proof of required service, including verifiable receipts showing date, mileage, and VEHICLE identification number of the VEHICLE at the time of service, must be presented in order to have repairs authorized on YOUR VEHICLE. If YOU perform your own maintenance, YOU must maintain a log indicating the date and mileage of each service performed and copies of receipts for oil, fluids, filters and other supplies used. YOU may, at OUR sole discretion, be required to provide a copy of the maintenance log and receipts in the event of a claim, and YOUR failure or inability to do so may result in a denial of COVERAGE in accordance with this section.COMMERCIAL VEHICLES have special service requirements. See Section G. in this CONTRACT, titled “COMMERCIAL VEHICLES.”F. IN THE EVENT OF A MECHANICAL BREAKDOWN OR FAILURE:1. YOU shall protect the VEHICLE from further damage whether or not such MECHANICAL BREAKDOWN OR FAILURE is covered by YOUR CONTRACT. Any operation of the VEHICLE that results in further damage related to the original MECHANICAL BREAKDOWN OR FAILURE shall be considered negligence on YOUR part and any such further damage shall not be covered under this CONTRACT. YOU are responsible for makingNO CLAIMS WILL BE PAID WITHOUT PRIOR AUTHORIZATION CALL 720-376-6882 or 800-856-7884 ***sure that all VEHICLE fluids are full and that the oil warning light/gauge and temperature warning light/gauge are functioning before driving the VEHICLE. YOU are required to safely pull YOUR VEHICLE off of the road and shut off the engine immediately when any of the lights/gauges indicate a problem.2. Present this CONTRACT to the REPAIR FACILITY and call the ADMINISTRATOR, toll free, at 720-376-6882 or 800-856-7884.3. The ADMINISTRATOR will determine the validity of the CONTRACT, i.e., proper owner, proper VEHICLE, that the CONTRACT is still in force, and that payments are current if you enrolled in a payment plan at the time of purchase of this CONTRACT.4. YOU are responsible for authorizing and paying for any tear down and/or diagnosis time needed to determine if the VEHICLE has a covered MECHANICAL BREAKDOWN OR FAILURE. This CONTRACT will not cover flat rate charges for diagnosis. If the breakdown is not caused by a covered MECHANICAL BREAKDOWN OR FAILURE, YOU are responsible for payment of the expenses associated with the tear down and diagnosis.5. Prior to proceeding with repairs, ensure the REPAIR FACILITY calls the ADMINISTRATOR with an estimate of repairs and receives an authorization code from the ADMINISTRATOR. The ADMINISTRATOR will not be liable for repairs performed without prior ADMINISTRATOR authorization, regardless of whether or not YOU have authorized the REPAIR FACILITY to complete the repairs. Except for emergency repairs performed in accordance with and subject to the limitations included in Section F. in Item 11, any repair performed without prior authorization from the ADMINISTRATOR will not be covered.6. The ADMINISTRATOR will verify COVERAGE, confirm the cost of repair using nationally recognized labor guides, authorize repair of COVERED PARTS and labor, and provide the REPAIR FACILITY with an authorization code.7. The ADMINISTRATOR reserves the right to inspect YOUR VEHICLE prior to issuing any authorization code to the REPAIR FACILITY. In the event of a dispute between the ADMINISTRATOR and the REPAIR FACILITY, the ADMINISTRATOR reserves the right to move YOUR VEHICLE to a REPAIR FACILITY of the ADMINISTRATOR’S choice.8. At the ADMINISTRATOR’S election, repair or replacement of COVERED PARTS will be made with parts of like kind and quality, including but not limited to new, re-manufactured, exchanged, or used components.9. In-home repair (both self and mobile) is not covered under this CONTRACT. Any payment for the cost of transporting the VEHICLE to a REPAIR FACILITY as a result of an in-home repair effort, or expenses related to correction of ineffective or failed self-repair efforts, is not covered.10. YOU are responsible for paying any amounts not covered by this CONTRACT, including but not limited to, the DEDUCTIBLE, for each visit to the REPAIR FACILITY.NO CLAIMS WILL BE PAID WITHOUT PRIOR AUTHORIZATION CALL 720-376-6882 or 800-856-7884***
11. Reimbursement for emergency repairs performed outside of normal business hours may be obtained by YOU only if YOU contact US no later than the first business day after such emergency repairs are performed and such emergency repairs meet the following criteria:a. The MECHANICAL BREAKDOWN OR FAILURE must prevent YOU from safely operating YOUR VEHICLE.b. The need for repair is immediate and the ADMINISTRATOR’S office is closed.c. The MECHANICAL BREAKDOWN or FAILURE must be of a covered component of YOUR VEHICLE.d. The total cost of the repair and/or replacement must not exceed Two Hundred Fifty Dollars ($250.00). For any repair or replacement with a cost exceeding Two Hundred Fifty Dollars ($250.00), YOU must obtain ADMINISTRATOR’S prior authorization as set forth above or any amount in excess of Two Hundred Fifty Dollars ($250.00) will not be covered and will be YOUR responsibility.12. The ADMINISTRATOR will make payment directly to the REPAIR FACILITY or to YOU for the covered and authorized repairs or additional CONTRACT benefits. The form of payment will be decided by the ADMINISTRATOR.G. COMMERCIAL VEHICLESCOMMERCIAL VEHICLES are Not Eligible for COVERAGE under this CONTRACT.H. INSURANCE INFORMATION1. OUR obligations under this CONTRACT are insured by American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL 33157. If WE fail to perform or make payment under the terms of the CONTRACT within sixty (60) days after YOU request performance or payment, YOU may apply directly to American Bankers Insurance Company of Florida. Please call 866- 306-6694 for instructions. Consult the “Individual State Variance Requirement” at the end of YOUR CONTRACT to determine if YOUR state has any variances to the above.2. Purchase of this CONTRACT is NOT REQUIRED in order to purchase or obtain financing for the VEHICLE. This CONTRACT is not issued by the manufacturer or wholesale company marketing the VEHICLE. This CONTRACT will not be honored by such manufacturer or wholesale company.I. CONTRACT PERIOD AND RENEWALS1. The First CONTRACT begins on the CONTRACT effective date and will continue until the expiration date, shown on the CONTRACT DECLARATIONS PAGE.NO CLAIMS WILL BE PAID WITHOUT PRIOR AUTHORIZATION CALL 720-376-6882 or 800-856-7884 ***2. This CONTRACT is optionally renewable on a monthly basis by US or YOU.The effective date of the RENEWAL CONTRACT shall be the dayimmediately after the expiration date of the previous CONTRACT.3. We reserve the right to not renew YOUR CONTRACT. In such case, we will give YOU a ninety (90) day written notice of OUR intent not to renew. However, on the same day of the month as the initial CONTRACT effective date, YOU may renew for up to ninety (90) days by paying the monthly charge shown on your DECLARATIONS PAGE. If payment is not made within fifteen (15) days of the expiration date, YOUR CONTRACT will not be renewed during the ninety (90) day term.J. TERRITORYThis CONTRACT applies only to a MECHANICAL BREAKDOWN or FAILURE occurring within the Continental United States, Alaska, Hawaii and Canada.K. LIMITATIONS OF LIABILITY1. The limit of liability for all claims paid and payable during the INITIAL TERM or during any RENEWAL TERM, shall never exceed the amount stated on the DECLARATIONS PAGE. Liability shall be limited to the reasonable price for repair or replacement of any COVERED PART and the reasonable amount of labor time needed for the repair or replacement of any COVERED PART, as based on a nationally recognized guide as selected by the ADMINISTRATOR (maximum labor rate as specified in Section F. of this CONTRACT, titled “IN THE EVENT OF A MECHANICAL BREAKDOWN OR FAILURE,” Item 13). Parts replacement may include new parts, or parts of like kind and quality, which may include used parts, after-market parts or remanufactured parts, as customarily used in the automobile industry.2. YOU will be responsible for the cost of all repairs that exceed the aggregate limit of liability under this CONTRACT. The ADMINISTRATOR shall not be required to authorize or pay for any repair amounts if all needed or covered repairs are not performed on YOUR VEHICLE. WE will not be liable to YOU for consequential damages or injuries, nor for any costs or expenses that provide betterment, upgrade, or enhancement to YOU or YOUR VEHICLE. This limit of liability applies regardless of the cause and regardless of the legal theory asserted. There are no warranties that extend beyond the description on the face hereof. The warranties of merchantability and fitness for a particular purpose are expressly excluded and disclaimed.L. SUBROGATIONYOU agree that WE, after honoring a claim on YOUR CONTRACT, have all rights of subrogation against those who may be responsible for YOUR MECHANICAL BREAKDOWN OR FAILURE. YOU shall do whatever is necessary to secure such rights. YOU shall do nothing to prejudice such rights, and YOU shall execute andNO CLAIMS WILL BE PAID WITHOUT PRIOR AUTHORIZATION CALL ***
deliver to ADMINISTRATOR instruments and papers required to either secure or maintain such rights. All amounts recovered by YOU, for which YOU were previously reimbursed under YOUR CONTRACT, shall become OUR property or the property of OUR designee and shall be forwarded to the same by YOU, up to the total amount paid by US under YOUR CONTRACT.M. DISPUTE RESOLUTIONAny legal dispute between YOU and ADMINISTRATOR relating to this CONTRACT may be resolved by arbitration. To begin arbitration, either YOU or WE must make a written demand for arbitration within sixty (60) days of ADMINISTRATOR’S final decision. The arbitration will take place before a single arbitrator. It will be administered in keeping with the Conditionally Binding Arbitration Rules ("Rules") of the Revdex.com ("Revdex.com") in effect when the Claim is filed. You may get a copy of the Revdex.com's Rules by contacting the Revdex.com at ***, by phoning *** or by visiting www.Revdex.com.org. You agree that any arbitration proceeding or litigation will only consider YOUR Claims. Claims by, or on behalf of, other individuals will not be arbitrated or litigated in any proceeding that is considering YOUR Claims. In the event of litigation involving this CONTRACT, venue shall be in the courts of Jefferson County, Colorado. Please refer to the “Individual State Variance Requirement” at the end of YOUR CONTRACT for any added requirements in YOUR state.N. TRANSFER OF YOUR CONTRACT1. Only the Original CONTRACT Purchaser may transfer this CONTRACT.2. The Original CONTRACT Purchaser must contact ADMINISTRATOR and submit ALL of the following information / documentation at time of transferrequest in order to transfer the CONTRACT:a. An administrative processing fee of Fifty Dollars ($50.00);b. A completed transfer application (available from the ADMINISTRATOR)initiated by the original CONTRACT purchaser;c. A copy of this CONTRACT;d. A copy of proper documentation evidencing change of ownership andmileage at date of sale, including a notarized bill of sale signed by bothparties; ande The original CONTRACT holder must provide the new owner and theADMINISTRATOR with copies of all receipts evidencing required maintenance has been performed as described in Section E., titled “VEHICLE MAINTENANCE REQUIREMENTS.”3. This CONTRACT may not be transferred to another VEHICLE. It may only be transferred to a different private owner of the same VEHICLE;4. The VEHICLE is subject to inspection (at OUR discretion and at YOUR expense) and transfer must take place within thirty (30) days of change of VEHICLE ownership;NO CLAIMS WILL BE PAID WITHOUT PRIOR AUTHORIZATION CALL 720-376-6882 or 800-856-7884 ***
5. YOU may not transfer this CONTRACT to a vehicle dealer or to the customer of a vehicle dealer, nor may this CONTRACT be transferred to a commercial use application user if the commercial use surcharge was not paid at time of original CONTRACT purchase;6. All remaining underlying warranties must be transferred to the new owner;7. The new CONTRACT holder will be bound by the TERMS AND CONDITIONSof this CONTRACT;8. If the original owner/first retail purchaser full warranty does not transfer to thesubsequent owner, this CONTRACT COVERAGE will not apply to any MECHANICAL BREAKDOWN OR FAILURE that would have been covered for the original owner/first retail purchaser under the manufacturer’s original owner/first retail purchaser full warranty.O. CANCELLATION OF YOUR CONTRACT1. YOU may cancel this CONTRACT by contacting American Auto Shield, LLC, in writing, at *** and submitting a request to cancel the CONTRACT.a. If cancelled within the INITIAL TERM of the CONTRACT, which is one (1)month from the initial CONTRACT effective date, and if no claim has been made, YOU will receive a full refund of the amount paid for the INITIAL TERM.b. If cancelled within a RENEWAL TERM, YOU will receive a pro rata refund based upon the number of days in force compared to the total number of days in that RENEWAL TERM, less claims paid and less a cancellation fee of Fifty Dollars ($50.00), subject to state specific information provided in the “Individual State-Specific Variance” page at the end of this CONTRACT.2. YOU may non-renew this CONTRACT by either notifying US or by failing to make your RENEWAL TERM payment within fifteen (15) days of the CONTRACT expiration date.3. The ADMINISTRATOR may immediately cancel this CONTRACT for misrepresentation in obtaining this CONTRACT, misrepresentation in the submission of a claim, or if YOUR VEHICLE is found to be modified in a manner not recommended by the VEHICLE manufacturer. NO CLAIMS WILL BE PAID WITHOUT PRIOR AUTHORIZATION CALL 720-376-6882 or 800-856-7884***Addendum 1 Additional CoveragesThe following components/parts are COVERED in addition to the COVERAGE listed under Section B, of this CONTRACT. COVERAGE for the component/parts listed below supersedes those excluded in Section D, “EXCLUSIONS,” of this CONTRACT.MARKET LABOR RATE: ADMINISTRATOR will authorize repairs for covered MECHANICAL BREAKDOWN OR FAILURE based upon the REPAIR FACILITY’S posted labor rate. The maximum payable repair facility labor rate of One Hundred Dollars ($100.00) per hour shall not apply.Addendum-1INDIVIDUAL STATE VARIANCE REQUIREMENTS If you purchased this CONTRACT in the state listed below, the following additional information applies to YOUR CONTRACT.ALABAMAThe administrative cancel fee is $25.00. The $25.00 administrative fee to cancel YOUR CONTRACT will be waived if WE cancel YOUR CONTRACT. A 10 percent penalty per month shall be added to a refund that is not paid or credited within 45 days after return of the service contract to the provider.***Name:***Address:***City, State, Zip:***Phone:
***Email:Service Contract #:*** Name:CARSHIELDAddress: ***City, State, Zip:*** Phone:***SalespersonEmail:***American Auto Shield, LlcContract Effective Date:*** You, the Buyer, may purchase the Vehicle Service Contract ("VSC") for the Cash Price shown in the Itemization of Payment Plan Amount, or according to the terms of this Payment Plan Agreement ("Agreement"). By signing this Agreement, you choose to purchase the VSC from the Seller according to this Agreement. The VSC is issued by "Administrator”. The VSC number is provided at the top of this Agreement. You and we agree to be bound by the terms of this Agreement. "We," "Us" and "Our" refer to the Seller shown above, and upon assignment of this Agreement, to SING For Service, LLC ("***"). The important disclosures below are part of this Agreement. INITIAL PAYMENT$ 109.99IMPORTANT DISCLOSURESREOCCURRING MONTHLY PAYMENT$ 109.99TAXES ON SALE$ 0.00 ____________ ____________ ____________Payment Schedule1 $ 109.99 04/27/2020 Number of Payments Each Monthly Payment Amount When Monthly Payments are Due (Each month Beginning) a Security Interest: You give us a security interest in any refund due upon cancellation of the VSC.Late Charge: Except as provided below, if you do not make your full payment within five (5) days of its scheduled due date, you will pay a late charge of the lesser of Ten Dollars ($10.00) or five percent (5%) on the part of the payment that is late. If you live in Arizona, California, Colorado, the District of Columbia, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, New York, Oklahoma, South Carolina, Virginia, West Virginia, Wisconsin or Wyoming, your late charge will be the lesser of Ten Dollars ($10.00) or five percent (5%) of the part of the payment that is late, if you don't make your payment within ten (10) days of its scheduled due date. If you live in Maine, Massachusetts, Mississippi, or North Carolina your late charge will be the lesser of Five Dollars ($5.00) or five percent (5%) of the part of the payment that is late if you don't make your payment within fifteen (15) days of its scheduled due date.Prepayment: If you pay off your payment plan early, you will not have to pay a penalty. Please read this Agreement for additional information on security interests, non- payment default and our right to require repayment in full before the scheduled maturity date.PAYMENT OPTIONS: You have paid Seller the Initial Payment in the amount set forth above. You will make your renewal payments, as scheduled and disclosed in the Important Disclosures section above, to ***. AUTHORIZATIONThe balance of the Initial Payment shall be paid by you, and you hereby authorize *** to make the applicable number of consecutive monthly charges to your credit/debit card or bank account listed below, in the amounts and at the times disclosed in the Payment Schedule (plus late charges and returned payment charges, if any). This authority remains in effect until *** has received written notification of termination from you in time to allow reasonable opportunity for *** to act on it or until the final installment payment plus all late charges and return fees have been paid from the account listed below. If charging a payment to your credit card or bank account causes you to go over your credit limit or account balance, your card issuer or bank may charge you a fee.Credit Card AuthorizationCard Number: ___*_*__*_*__*__*_*5_8_1_1___________________________ Exp. Date: _____0_3_/_2_3_____1. Do not sign this Agreement before you read it or if it contains any blank spaces. 2. You are entitled to an exact copy of this Agreement. 3. You have the right to cancel the Vehicle Service Contract at any time and make no further payments. 4. You have the right to pay in advance the full amount due without penalty. 5. Keep this Agreement to protect your legal rights.BY SIGNING BELOW, OR BY MAKING YOUR FIRST PAYMENT AFTER YOU HAVE RECEIVED A MAILED OR ELECTRONIC COPY OF THIS AGREEMENT, YOU ACKNOWLEDGE RECEIPT OF A COMPLETED COPY OF THIS AGREEMENT, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, INCLUDING THE ARBITRATION PROVISION BELOW, AND YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. BUYER SELLER /s/ Valencia Ward Phone Authorized AgentX___________________________________ Signature __0_4/_0_4_/2_0_2_0_________ Date X___________________________________ Signature__0_4_/_04_/_2_0_20_________ DateCARSHIELD In accordance with the terms and conditions of the agreement between Seller and ***, Seller herby assigns its right, title and interest in this Agreement to ***, ***ADDITIONAL TERMS AND CONDITIONSPROMISE TO PAY: You agree to pay us the Payment Plan Amount according to the terms of this Agreement.LATE CHARGE AND RETURNED PAYMENT CHARGES: You agree to pay the late payment charges specified in the Important Disclosures on Page 2. The applicable late charge is based upon your state of residence at the time you sign or ratify this Agreement.Except as provided below, if any payment you make is returned unpaid for any reason, after we make any demand applicable law requires, and wait the time any applicable law requires, you agree to pay us a returned payment charge of Twenty-Five Dollars ($25.00). If you live in Arizona or Massachusetts, you agree to pay a returned payment charge of Ten Dollars ($10.00). If you live in California or Wisconsin, you agree to pay a returned payment charge of Fifteen Dollars ($15.00). If you live in Connecticut, Idaho, New York or Utah, you agree to pay us a returned payment charge of Twenty Dollars ($20.00). If you live in the District of Columbia, Iowa or Wyoming, you will not pay returned payment charges. If you live in Maine, Virginia or Vermont, you will be liable for returned payment charges as prescribed by a court, if we take action against you.All late charges, returned payment charges or other fees you incur must be paid in the next monthly payment and in accordance with the payment option you select and/or is in effect at the time of the next monthly payment.CANCELLATION AND ASSIGNMENT OF RIGHTS: You have the right to cancel the VSC at any time in accordance with the terms of the VSC. If you exercise the right to cancel the VSC before making all payments, you agree to send written notice of the cancellation to the Administrator and to us. You authorize us to direct the Administrator/Seller to cancel the VSC if we do not receive any payment within ten (10) days of the scheduled payment date, as applicable law allows.You hereby grant us a security interest in and assign to us your right to receive refunds pursuant to the VSC. If the VSC is cancelled before you have paid the full Payment Plan amount and any other fees or charges due to us under this Agreement, any refund due to you after proceeds are applied to your outstanding obligations under this Agreement (the "Buyer Refund") will be paid to you. The Buyer Refund is calculated in the manner described in the VSC, but based on amounts actually paid by you rather than the Total Sales Price of the VSC. If you are entitled to a Buyer Refund, you will receive the refund from the Seller or the Administrator of the VSC. No assignee of the Seller shall have a contractual or other responsibility under this Agreement or the VSC to pay or calculate such refund, or for the performance of any other services required by the VSC.PAYMENTS AFTER CANCELLATION: Any payment you make after we receive notice of cancellation will constitute a reinstatement of the VSC, but will be applied to your outstanding obligation under this Agreement. Neither the acceptance nor the application of any payment will constitute the reinstatement of the VSC or constitute a waiver of any default hereunder.DEFAULT: If you fail to make any payment when due or subject to the requirement in this section, fail to comply with any other provision in this Agreement (default), after notice and any right to cure required by applicable law, we have the right to cancel the VSC and take any action permitted by law to collect what you owe. Upon cancellation, you agree that we may collect and receive any refunds or proceeds with respect to the VSC. We will apply those refunds and proceeds to your outstanding obligations under this Agreement. If there is a surplus in excess of One Dollar ($1.00), you are entitled to the surplus. Except where prohibited by applicable law, you hereby release and discharge us from any liability for damages with respect to cancellation of the VSC due to default and you shall indemnify and hold us harmless from any liabilities, claims, damages or causes of action for any action taken as a result of your default under this Agreement. Our failure to require strict performance of any provision in this Agreement or to exercise any of our rights under this Agreement will not waive or relinquish any future right under this Agreement. If required by applicable law, we will only consider the failure to comply with other provisions of this Agreement an event of default if our prospect of payment, performance, or realization of collateral is significantly impaired. Where required, we bear the burden of establishing significant impairment. POWER OF ATTORNEY: In the event you default under the terms of this Agreement, and if allowed by applicable law, you hereby irrevocably appoint us as your true and lawful attorney-in-fact with respect to the VSC until all amounts payable hereunder are paid in full. If allowed by applicable law, you agree that we will have full power under this power of attorney to (1) cancel or reinstate the VSC, (2) endorse or execute, in your name, all checks issued and all other documents or instruments relating to the VSC, (3) receive, demand, collect or sue for any amounts relating to the VSC due and owing to us by the Administrator, insurer, Seller, or other obligor, and (4) take such other actions as are necessary to further the purposes of this Agreement.ACCEPTANCE, RATIFICATION, ACCURACY: This Agreement shall be effective when signed by you and us, or where applicable, upon the first of the following events to occur after we mail you a copy of the Agreement: (1) you sign and transmit to us a copy of the signed Agreement, in wet ink or electronically, or (2) you make your first payment. Either signature or payment according to the terms of the Agreement ratifies and makes effective your and our obligations under the Agreement. You may not modify the preprinted terms of this Agreement.SERVICING AND COLLECTION CONTACTS: By providing your wireless (cell) telephone number, you expressly consent to receiving telephone calls from us, and any assignee of this Agreement, concerning your Agreement, including calls to collect what you owe. Live calls may be made by one of our employees. Calls may also be made by a prerecorded, autodialed voice or text message as applicable law allows. Your consent covers all types of calls. We do not charge you for such calls. Your wireless carrier will charge you for our incoming calls and text messages according to your plan.ENTIRE AGREEMENT: This Agreement constitutes the entire agreement between you and us. It supersedes any other written or oral agreement between the parties, and, except as otherwise set forth herein, may be modified only in writing signed by us. No oral changes to the terms of this Agreement are binding on you or us.REMEDIES, GOVERNING LAW, WAIVERS: This Agreement is governed and construed in accordance with federal law and the laws of the state of your residence, as provided on the first page of this Agreement. Each provision in this Agreement will be interpreted so as to be effective and valid under applicable law. This Agreement includes an arbitration provision. By signing or ratifying this Agreement, you agree to be bound by the terms of the arbitration provision.MISCELLANEOUS: The content and format of this Agreement has been adopted to provide you with important information in a clear and familiar form and its use does not imply that any particular federal or state law relating to lending or installment sales applies to this Agreement or transactions it contemplates. You expressly acknowledge and understand that the purchase of a VSC is not required either to purchase or obtain financing for a Vehicle. Time is of the essence in this Agreement.For purchases primarily for personal, family or household use, the following disclosure applies.NOTICE: ANY HOLDER OF THIS CONSUMER CREDIT CONTRACT IS SUBJECT TO ALL CLAIMS AND DEFENSES WHICH THE DEBTOR COULD ASSERT AGAINST THE SELLER OF GOODS OR SERVICES OBTAINED PURSUANT HERETO OR WITH THE PROCEEDS HEREOF. RECOVERY HEREUNDER BY THE DEBTOR SHALL NOT EXCEED AMOUNTS PAID BY THE DEBTOR.ARBITRATION PROVISION. This Arbitration Provision significantly affects your rights in any dispute with us. Please read this Arbitration Provision carefully before you sign or ratify this Agreement.EITHER YOU OR WE MAY CHOOSE TO HAVE ANY DISPUTE BETWEEN US DECIDED BY ARBITRATION AND NOT IN COURT. IF A DISPUTE IS ARBITRATED, YOU AND WE WILL EACH GIVE UP CERTAIN RIGHTS THAT MAY BE AVAILABLE IN COURT, INCLUDING OUR RIGHT TO A TRIAL BY JURY. IF A DISPUTE IS ARBITRATED, YOU WILL GIVE UP YOUR RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER ON ANY CLASS CLAIM YOU MAY HAVE AGAINST US.Any claim or dispute, whether in contract, tort or otherwise (including the interpretation and scope of this clause and the arbitrability of any issue), between you and us or our employees, agents, successors or assigns, which arises out of or relates in any manner to this Agreement or any resulting relationship (including any such relationship with third parties who do not sign this Agreement, such as an assignee of the Agreement) shall, at your or our election (or the election of any such third party), be resolved by neutral, binding arbitration and not by a court action. Any claim or dispute is to be arbitrated on an individual basis and not as a class action. You expressly waive any right you may have to arbitrate a class action. This is called the "class action waiver."You may choose the applicable rules of either the American Arbitration Association (“AAA”) or another arbitration organization, subject to our approval. You may obtain a copy of the rules of the AAA by visiting its web site (www.adr.org). We waive the right to require you to arbitrate an individual claim if the amount you seek to recover qualifies as a small claim under applicable law.This Arbitration Provision relates to an agreement that evidences a transaction involving interstate commerce. Any arbitration under this Arbitration Provision shall be governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.).The arbitrators shall be attorneys or retired judges and shall be selected in accordance with the applicable rules of the chosen arbitration organization. The arbitrator shall apply substantive governing law and the applicable statute of limitations. The arbitration award shall be in writing. The arbitration hearing shall be conducted in the federal district in which you live, or such other place convenient to you as required by the rules of the chosen arbitration organization. If you demand arbitration first, you will pay the filing fee if the chosen arbitration organization requires it. We will advance and/or pay any other fees and costs required by the rules of the chosen arbitration organization.The arbitrator’s award shall be final and binding on all parties. There shall be a limited right to appeal to the extent allowed by the Federal Arbitration Act. The amount we pay may be reimbursed in whole or in part by decision of the arbitrator if the arbitrator finds that any of your claims is frivolous.If any part of this Arbitration Provision, other than the Class Action Waiver, is found by a court or arbitrator to be unenforceable, the remainder shall be enforceable. If the Class Action Waiver is found by a court or arbitrator to be unenforceable, the remainder of this Arbitration Provision shall be unenforceable. This Arbitration Provision shall survive the termination of any contractual agreement between you and us, whether by default or repayment in full.STATE LAW DISCLOSURES:OHIO: If you reside in Ohio, the following disclosures applies: The Ohio laws against discrimination require that all creditors make credit equally available to all creditworthy customers and that credit reporting agencies maintain separate credit histories on each individual upon request. The Ohio Civil Rights Commission administers compliance with this law. Protect your budget from costly home repairs with HomeSafe.Relax And Enjoy Your HomeWith HomeSafe, you don't have to worry about huge repair bills when a covered system or appliance breaks. Highly customizable plans.Trusted, local pre-screened technicians.Easy exible payment terms. 30-day money-back guarantee. Vehicle Protection PlanCOVERED ITEMS(varies depending on plan type) Thermostats Electrical Plumbing Water HeatersRefrigeratorsWashing Machines Dryers Range/Oven/Cooktops DishwashersBuilt-in MicrowavesGarbage Disposals DoorbellsSmoke DetectorsTrash Compactors Garage Door Openers Ice Makers Call *** to get your home covered today! $25 o your rst month of coverage. 7 - ndw-aasm2m - Print Date: ***0 - ndw-aasm2m - AUPT30 - 7CARSHIELD

Complaint: ***

I am rejecting this response because: There is no way I could have driven this vehicle, it was not making noises while driving, it simply would not crank nor would it start. I have taken good care of my vehicle and have changed the oil myself, I have gotten reports that stated the oil was clean and would be a sign of good vehicle maintenance. This company is just making excuses to no cover these needed repairs.

Sincerely

I haven’t heard anything on my car

Complaint: ***

I am rejecting this response.

Sincerely

I am rejecting this business response because I have had a warranty with them long enough for them to cover the repair.

Greetings,

the repair in question is for A/C repair. The shop requesting the repair is Sanderson Ford. The claims team has denied it from CarShield stating the maturity date has not been reached. Although the sales rep stated it would be on 5/13. I took my car to the shop 5/20/2020.

if the repair request can’t be approved then I just want my money back and the account closed.

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

We gave still not received a refund from carshield and they said it would be done within 3-5 business days. They also refused to send an acknowledgement of the cancelation.

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely