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Address: 503 Pearl Dr, Cottleville, Missouri, United States, 63376-1071
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I bought an auto service policy from Carshield in Dec 2019 for a 2010 Volkswagen Jetta. My niece took the car to the dealership on 5/6/20 and the service tech determined that the rear power door lock actuator needed to be replaced. The technician from Volkswagen and my niece called to get preauthorization and no one answered the phone or called back. The policy states no repairs are covered unless preauthorization is obtained. We called in advance of her visit to the facility on 4/30 and 5/1 and left a telephone number for a call back and haven't heard from anyone to this day. I called again on 5/4 and got a representative that assured me when the service facility called they would be put through to an adjuster immediately. On 5/6, the service tech called and my niece called and no one answered the phone. It may not be a major repair but I wouldn't want to depend on Carshield if I did have a major repair. It's Thursday, May 7 and no one has returned my niece's call from Wednesday.
CarShield
is here to address your concerns.
CarShield is suing the Revdex.com.
CarShield recently filed a lawsuit against the Revdex.com – St. Louis. The lawsuit asserts that the Revdex.com – St. Louis
is biased against CarShield and that the Revdex.com – St. Louis has used improper
means through the use of misrepresentations relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Thank you for bringing this to our attention. We appreciate the opportunity to respond and help you resolve this matter.
We have contacted your service contract administrator on your behalf and learned that they were experiencing phone outages during that time. We have asked American Auto Shield to reach out to you directly so they can assist you with this repair claim. Your service contract does list power door lock actuators/switches as covered components.
We hope this adequately addresses your concerns. Please let us know if you need any additional assistance. You are also welcome to contact our customer service department ***.
Respectfully,
Customer Relations
Complaint: ***
I am rejecting this response because:I requested a call back on Thursday and Friday that I never got.
Why wasn’t my call returned when the outtage was restored? I was able to reach someone Monday
who never mentioned any outtage. I advised the rep that I would be taking the car in on Wednesday
and the rep said if the service center called they would be put through to an adjuster immediately. On
Wednesday, the Volkswagen tech called and I called and no one answered the phone. I called the next
day to cancel and miraculously, I could be put right through to make a claim. The contract states I need
preauthorization. The fact that your rep can “put me right through” doesn’t help when I’m at the dealership
trying to get my car fixed. You’re wasting your money suing the Revdex.com. It’s not their fault your service sucks
and you don’t deliver what you promise. The Revdex.com did not influence my complaint at all.
Sincerely
We contacted your service contract administrator on your behalf and they stated that they have spoken to your repair facility on May 13, 2020 and authorized a repair for your right rear door lock actuator in the amount of 365.00. Your repair facility also stated that they might be adding a power window motor to the submitted claim.
Please let us know if you need any further assistance. You may contact our customer service department at 800-587-4162 any time. We are always happy to speak with you.
Customer Relations
CarShield
is here to address your concerns.
CarShield is suing the Revdex.com.
CarShield recently filed a lawsuit against the Revdex.com – St. Louis. The lawsuit asserts that the Revdex.com – St. Louis
is biased against CarShield and that the Revdex.com – St. Louis has used improper
means through the use of misrepresentations relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Not worth the expense. Purchased the insurance at $107 a month. Had it for 7 months when I had an issue with my driver side door. $500. Had the dealer contacted CarShield. Not covered. Canceled my policy. I figured if they won't cover a $500 repair then anything more expensive was out of the question.
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
We appreciate you bringing this to our attention and appreciate the opportunity to respond.
***, your contract administrator, had denied your repair claim that was submitted on December 31, 2019 because the driver side door handle and lock assembly is not listed as a covered components under your contract terms.
We have noted that you requested cancellation of your service contract on December 31, 2019. Your service contract was cancelled, as you requested, at that time.
Respectfully,
Customer Relations
Purchased Car Shield in January 2020
Filed a claim April 2020
For repair of 2009 Chevrolet truck
Sent them maintenance invoices if oil changes any replaced parts
On the Truck all up to date
Was rejected saying we used the truck for agricultural use yes I do pull a horse trailer my own horses in the contract there is no mention of agriculture use I ask for a refund they will not give any money back at all
CarShield
is here to address your concerns.
CarShield is suing the Revdex.com.
CarShield recently filed a lawsuit against the Revdex.com – St. Louis. The lawsuit asserts that the Revdex.com – St. Louis
is biased against CarShield and that the Revdex.com – St. Louis has used improper
means through the use of misrepresentations relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Thank you for giving us the opportunity to help you in the resolution of this matter. We did contact your service contract administrator to check the status of the repair claim you have referenced. They stated that your vehicle is registered for commercial use and your contract terms do not cover commerical/agricultural use.
Your service contract has been void by your contract administrator and you are in the process of being refunded in full. Your initial payment will be refunded back to your Visa Card and the remaining refund will be sent by mail to the address you provided. You should receive your refund check in approximately 10 business days.
Respectfully,
Customer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Where do I start...CarShield had an advertisement that stated if you suggest a friend or family member you both will receive a 25 dollar amazon gift card. Well that’s exactly what me and my friend did however the representative messed up and added me onto his account which wasn’t what we asked for. I’m paying with my own credit card and they used his name when processing my credit card as if his name is on the card I contacted them several times to get this fix and each time they said they would fix it and now nothing has been fixed and we never received our gift cards
CarShield
is here to address your concerns.
CarShield is suing the Revdex.com.
CarShield recently filed a lawsuit against the Revdex.com – St. Louis. The lawsuit asserts that the Revdex.com – St. Louis
is biased against CarShield and that the Revdex.com – St. Louis has used improper
means through the use of misrepresentations relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Thank you for bringing this to our attention and giving us the opportunity to respond.
When *** purchased the two service contracts, he put both contracts in his name and did not mention or use the proper weblink or promocode to be eligible for the $25 Amazon gift card offer. To receive the special offer, the correct weblink and promocode need to be used.
Both of your service contracts have been previously cancelled, as you requested, and you are in the process of being refunded in full.
We trust the forgoing adequately addresses your concerns.
Respectfully,
Customer Relations
Revdex.com:
That is a complete lie I called myself to set up my account ***l did not set up both accounts I set up my own and you guys still did not get my information correct and you guys added me to his account and used his name as my credit card information. I called and set up my own account because of the advertisement he did not set up the account for me.
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Purchased a warranty bumper to bumper from this company. When speaking with the representative I specifically asked if my car broke and was in need of repair and I took it to an ASE certified mechanic my cost would just be the $100 deductible. She stated Yes! a month and a half later my car broke down. I have now paid out of pocket almost $1000 to the automotive place because of all the tests that they are requiring. With each test complete, they don't like the results so they would order another one. Ultimately, the last request was for the automotive place to tear my engine completely down. Cost $3000 They would not replace my engine nor pay the bill for the tests that they requested to be done.
CarShield is here to address your concerns. CarShield is suing the Revdex.com. CarShield recently filed a lawsuit against
the Revdex.com – St. Louis. The lawsuit asserts
that the Revdex.com – St. Louis is biased against CarShield and that the Revdex.com – St.
Louis has used improper means through the use of misrepresentations relating to
CarShield. A copy of the lawsuit is
available at http://www.Revdex.comBias.com
We appreciate you bringing this to our attention and are happy to look into this for you. We have contacted your service contract administrator, American Auto Shield, on your behalf regarding this repair claim. American Auto Shield is your contract administrator and has full authority over repair claim procedures and decisions.
American Auto Shield stated that they are covering the suspension related failures. Your vehicle also has an oil consumption problem that is not covered under your vehicle service contract terms.
However there is a technical service bulletin through Chevrolet, that addresses this issue and should be fixed by your dealer under this bulletin. This bulletin is for a valve cover and fuel management system update to resolve oil consumption issues. Please talk to your dealer about taking care of this repair for you.
If you have any further questions, please feel free to contact American Auto Shield directly, and they will be happy to assist you. They can be reached ***.
We trust the forgoing adequately addresses the issues raised in your complaint.
Respectfully,
Customer Relations
Misleading about their the insurance coverage. Had asked if the modifications I had done to my car would effect the coverage and was told no. Why else would I have purchased it knowing it wouldn’t be covered. Almost impossible to reach anyone at customer service. Waited almost 3 weeks for an adjuster to come out the repair facility where my car was. Claim was denied and they never notified the repair facilities. I found out because I received an email that my poiicy was canceled. Claim was denied because of modifications done to the vehicle that had no direct effect in the mechanical failure of the vehicle. Very unhappy with how this was handled
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
We appreciate you bringing this to our attention and look forward to helping in a resolution of this matter.
Your account was cancelled by the administrator because of modifications that were done to your vehicle. Please see Section D, Exclusions, paragraph D, that states vehicles with modifications are not eligible for coverage.
We reviewed the sales call on March 21, 2020 and you did not mention the modifications to your vehicle during the call.
Per your service contract administrator, your contract has been cancelled and you have been refunded in full.
Fall of 2019, I realized that my extended warranty had expired. I was doing a 2 hour each way daily commute once a week to the office of one my business clients. I was concerned that the additional mileage would cause some issues with my 2011 Lexus RX350 that had over 75,000 miles on it. I didn't have time to research but responded to an ad from Carshield that I received in the mail. Set up was easy. I was assured it was monthly cost and I could cancel at any time. In early 2020, when I had more time, I started looking to see if Carshield was my best option. My husband encouraged me to go with another warranty service based on reviews of what was covered, etc. I called Carshield on several occasions and was strongly encouraged to stay with Carshield and to really compare the two warranties before making any decisions. On one of these calls, my monthly fee was reduced from $109 to $69 per month. What is up with the inconsistent rate structure? I was so annoyed after these calls that some how I ended up keeping a service that I did not want. Today, I called customer service and explained that I've been through the "blah, blah, blah" before and just wanted to cancel the warranty. After 10 minutes of wrangling with the rep who told me that I didn't care about my car as I was going with a lesser service, "supposedly" my warranty has been cancelled. I never had to use them for their car repairs but can say that after dealing with the sales/customer service staff that are rude and EXTREMELY pushy, I could only imagine how the repair division might be if one actually had to use the service! ***, 05/06/20
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Thank you for bringing this to our attention. We appreciate the opportunity to respond.
When you called our office on March 13, 2020, you stated that you had found a better deal with a different service contract provider. Our representative was able to offer you a discount at that time in an effort to keep you as a valued customer.
On May 6th you called our office and requested cancellation of your contract. Your contract was cancelled as you requested. We will refund the last payment you made, back to your MasterCard, as a gesture of goodwill.
Respectfully,
Customer Relations
The customer notes are very polite but that's not how the calls necessarily went with the person on the phone. The notes reference two calls. There was a call prior to the two listed where I confirmed the cancellation policy. Of course the earlier rep stressed that CarShield was better than any other service available. The 2nd rep when I called to actually cancel discussed how Car Shield was better then she gave the price reduction and said to compare the products. I really wanted to cancel at that time but felt I was pressed into staying. That rep was polite. However, the most recent rep that I spoke to took the cake. She said "I know the other service you are going with and we are better". She went on to say things in a rude tone like "so you don't care about your car". She was increasingly rude to me as I kept asking to be cancelled and my temper was growing short as I did not want to keep asking to be cancelled. I finally asked to speak to her supervisor if she was unable to cancel. She said that she couldn't pass to her supervisor as that person did not handle these calls. I even said I would contest the credit card charge if it hit again. She finally stated that she cancelled it. I understand the need to try to keep a customer but if the customer is adamant, then let it go. Telling me "I don't care about my car" because I don't want your product is just not good customer service.
Carshield sent my 73 year old mother a letter advising her that her 2001 Lexus Rx300 car warranty was about to expire. They said that she needed to call immediately. Now my mother had given the car to my daughter for her 16th birthday, but she kept renewing the policy to take car of her granddaughter while she was in college. Having planned this gift to my daughter for many years, she was wise enough to add my name on the policy. So at the request of my mother, I called Carshield to renew the policy. When I called them all they really wanted to do was sell me another policy...instead of renewing my old one. You will understand why later in my comments.
When I told them the approximate mileage of my car, the agent explained that my old warranty had expired due to mileage. This was news to me since it was my understanding was that the old policy had a term limit. As it turned out, the old policy had both a term and mileage limit...just a little detail the agent left out when she sold the policy to my mother years ago.
The agent then explained that was no problem...she would just renew the policy. At first I was very reluctant...but the agent was persistent in pointing out it was just a matter of time before my car would need major repairs...and Carshield would be there to rescue me. Knowing my car had a lot miles on it, I felt sure I was on borrowed time...it was likely to need major repairs soon...so I renewed the policy...I thought.
The agent asked me the make, model and mileage on the car and I explained that I was not in the car and that I was not sure of the exact mileage. She said, an approximate mileage would be fine. So I told her the car had approximately 217,000 miles on it. She wrote down, 217022 just to make it more legit I guess.
She asked me if the car had any current problems...to which I replied, "the car has 217,000 miles on it" I am quite sure the car has problems. The agent clarified her question "any current problems that you know of? To which I replied..."none that I know of at the moment".
Her questions made me suspicious so I started asking her questions that might reveal the "catch". I asked her about "grace periods" when the policy would become effective...just anything I could think of at the moment that might reveal the "catch". The agent explained there was a 20 day grace period...but left out and 500 miles. So I gave the agent my credit car information and went on about my business.
38 eight days later the car developed a leaky water pump that needed to be replaced. It was going to cost approximately $1000 dollars to replace it...so I called Carshield.
Now it was a completely different story. Instead of talking me into buying a policy...now they were telling me why they wouldn't pay.
The agent explained that I had only driven the car 396 miles since sense I last renewed the policy...and the policy states that I must drive the car 500 miles. I protested and explained that it has been over a month since I renewed the policy and the car has been driven very little because Covid- 19 and my daughter was taking classes from home instead of driving to school.
It is clear to me now....when Carshield sent my mother a urgent letter warning her that her policy was about to expire...they never had any intentions of renewing the policy...their goal was to sell her a new policy. If they had renewed the old policy, there would have been no "grace period" for which they could legally hide behind.
So bottom line...my mother spent thousands of dollars on a car warranty that was never used...only to be screwed by a intentionally hidden technicality. Or more commonly none as a "bad faith" contract.
As a consumer, I expect businesses to do businesses in good faith. And it infuriates me when my 73 year old mother gets scammed by a business who's whole business model is centered deception and other "bad faith" practices.
I would respond something like this....
Thank you for bringing this to our attention. We would be happy to look into this for you, but need more information to locate the service contract you reference.
Please email us at [email protected] with the VIN number and name the contract was set up under so we can look into this for you and help in the resolution of this matter.
Kind Regards,
Customer Relations
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I cancelled this bogus insurance IMMEDIATELY. It is fraud and I am reporting you to the Revdex.com. They cost me $600 FOR NOTHING!!
SHAME ON THEM. I tried to call them today but the phone rang 30 times before I hung up.
I had to pay $307 for diagnosis at the dealership plus 3 x $89 premiums
I asked them to Refund it ALL!!!!
***
When I hit Submit on their survey, the site threw this error
Fatal error: require(): Failed opening required *** cancelled this bogus insurance IMMEDIATELY. It is fraud and I told them I am reporting to the Revdex.com. They cost me $600 FOR NOTHING!!
SHAME ON THEM. I tried to call them today but the phone rang 30 times before I hung up.
I had to pay $307 for diagnosis at the dealership plus 3 x $89 premiums, CarShield refused to pay for the diagnosis and the repairs.
I told them I want a refund forvit ALL!!!!
***
When I hit Submit on your survey, they asked me to submit on their site it threw this error
Fatal error: require(): Failed opening required *** in *** on line 155
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
We appreciate the opportunity to help in the resolution of this matter. We have contacted your service contract administrator American Auto Shield to obtain information on the repair claim you have referenced. Your repair facility submitted a repair claim that was for parts not listed in your service contract terms as covered components.
Your contract administrator offered you their partsourcing option to help you save money on the replacement of these non covered components. They also spoke with you on April 29, 2020 and answered any questions you had regarding this repair claim.
We have noted that you called our office on May 4, 2020 and requested cancellation of your service contract. We are in the process of refunding you in full, the 3 payments you have made, as a gesture of goodwill and in a good faith effort to resolve your complaint.
Respectfully,Customer Relations
I have been paying for my warranty each month. I need my drive axle replaced which is covered under my warranty and Car Sheild and American auto is not going what their contact says. They are putting false information in my case for my car. Not going base off the repair shop diagnostics. I have been paying each month for service I can not use. I have been on hold for more than 3 hours. Had to pay for a rental since they did not want to repair my vehicle.
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at *** CarShield appreciates the opportunity to help in the resolution of this matter. Your contract administrator, American Auto Shield, has full authority over paid claims and payment of repairs. I have contacted AAS to obtain information on the repair claim you have referenced.Your claim was denied because the front axle boot is not listed as a covered component in your service contract terms. Your vehicle also had failure of the shifter bushings and a leaking oil cooler. These components are not listed for coverage in your contract terms.You requested cancellation of your service contract on March 20,2020. We will agree to refund the 4 payments made as a gesture of goodwill and in a good faith effort to resolve this matter. Respectfully, Customer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com CarShield appreciates the opportunity to help in the resolution of this matter. Your contract administrator, American Auto Shield, has full authority over paid claims and payment of repairs. I have contacted AAS to obtain information on the repair claim you have referenced.Your claim was denied because the front axle boot is not listed as a covered component in your service contract terms. Your vehicle also had failure of the shifter bushings and a leaking oil cooler. These components are not listed for coverage in your contract terms.You requested cancellation of your service contract on March 20,2020. We will agree to refund the 4 payments made as a gesture of goodwill and in a good faith effort to resolve this matter. Respectfully, Customer RelationsTell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I’m in need of your help. I’m having problem getting my 2004 Ford Free Star Fox. I purchase a warranty from Car Shield that always advertising on TV in June of 2019. I pay 89.00 a month for the service in case something goes wrong with my truck. My truck has been at Bob Baker Ford almost 6 months. They keep denying my claim. They keep saying it’s the miles. The agent that took care of me said that if anything goes wrong wait 30 days. I call in November 2019. Still they are denying my claim. They to took the transmission out to see what the problem was that it would cost $ 695.00 to locate the problem. They let Car Shield know what’s going, still I’m denied. I don’t want to lose my truck. All I want them to do is fix my truck. It’s all I have to get around.
Thank you for bringing this to our attention. CarShield appreciates the opportunity to help you in the resolution of this matter. American Auto Shield, as the administrator of your service contract, has full authority over repair claims and payments and are the obligated party under your contract terms. We have contacted American Auto Shield on your behalf to obtain information on the repair claim you have referenced.CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Thank you for bringing this to our attention. CarShield appreciates the opportunity to help you in the resolution of this matter. American Auto Shield, as the administrator of your service contract, has full authority over repair claims and payments and are the obligated party under your contract terms. We have contacted American Auto Shield on your behalf to obtain information on the repair claim you have referenced.In review of your claim notes, American Auto Shield stated your repair claim was submitted with your vehicle having only 4 additional miles on the odometer from the exact mileage you gave at the time you purchased your service contract. The maintenance records that were provided, also collaborate that the vehicle was only driven 4 miles since the date of purchase of the service contract. During the purchase of your service contract, the sales representative you spoke with also let you know that, in addition to the 20 day waiting period, no failure pre-existing the effective date of the service contract would be eligible for coverage. American Auto shield denied your claim based on the fact that the failure was pre-existing the effective date of your service contract. Please see Section M, Dispute Resolution, for any further questions or disputes regarding This repair claim denial. You may also contact American Auto Shield directly *** or at the address listed on the first 3 pages of your service contract, ***. American Auto Shield will be able to fully address any dispute regarding their repair claim decision. Respectfully,Customer Relations
Please DO NOT and I repeat DO NOT Waste your money, time and energy to invest, speak to, or even consider doing business with CarShield or any other car warranty except from what comes with your car at the time of your purchase. This businesses are there to scam you, deceive you and waste your time. The sad part after you have invested in their business and your mechanic have shredded your vehicle to none- drivable state at their request, you the customer is now at their mercy to decide whether they will approve your claim or denied it. A state of GAMBLE. You, the customer is now left without a vehicle, you are responsible for the rental car you ranted while your car is destroyed. Because CarShield will tell you, the customer, that rental car is not approved until your claim is approved. This now becomes a waiting game and on their time table. You, the customer is now at the mercy to approved or denied your claim regardless of the findings of your mechanics. You, the customer, now have more expenses, and left without a drivable vehicle. Please take it from my experience, CarShield is not there to ease your car problems. They are there to make it worst. They also will not refund the money that you will invest in their scamming business. This organization should not be allow to continue taking advantage of hard working individuals. If there is a lawyer out there who is willing to take this case of injustices and fraudulent activities of this company, please help us all. We need someone to fight for the many customers who have suffered financial loss from CarShield. Trinity Broadcasting Network (TBN) have you done your research on this company to assess their integrity and work ethics to customers before sponsoring them to advertise on your network? I am faithful viewer of this network. And I am sad to day that TBN is and have allowed them to promote their scamming business on their network. Revdex.com, I am one of many customers who have being taken advantage off, let’s not turn the other cheek and not take these complaints into account. This company needs to be shut dow as they are not for the best interest of anyone. many have suffered financial loss on their accounts and I am one of them. I am a 1 income household family I have incurred more expenses and I am left without vehicle after coming in contact with CarShield. This company does not deserve any rating at all. It is a Disgrace.
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
We appreciate the opportunity to help in the resolution of this matter. We have contacted your service administrator, ***, to obtain information on the repair claim you have referenced.
***'s indicated this claim is pending. On May 4, 2020, they spoke with your repair facility and explained they needed a diagnosis to cause of failure for the repair to move forward.
We received your request to cancel your contract on May 4th and your request has been processed.
We will refund your three payments as a gesture of goodwill and in good faith to resolve this complaint. You will receive your initial payment credited back to your Visa Card within 3-5 business days. The remainder of your refund will be mailed to the address you provided. You should receive your refund check in approximately 10 business days.
We trust the foregoing will resolve your concerns.
Respectfully,
Customer Relations
I own a Mercedes-Benz E350. I purchased CarShield Gold Premium Plan($125.00/Month) on November 27, 2019. I took my car in for regular maintenance service on March 26, 2020. I received a call from the Mercedes-Benz dealership with $3,959.57 needed work. This work ranged from Oil Leak, Coolant Leak, Axle Boot Torn, etc... The dealership called CarShield to see if any of the work was covered. CarShield said nothing was covered under my plan. I told CarShield I have the best plan offered by them. I paid the total cost out of my pocket. I DROPPED CarShield that evening. CarShield is a TOTAL RIPOF
!
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
CarShield appreciates the opportunity to help in the resolution of this matter.
Your contract administrator, ***, has full authority over paid claims and payment of repairs. I have contacted *** to obtain information on the repair claim you have referenced.
Your claim was denied because the front axle boot is not listed as a covered component in your service contract terms. Your vehicle also had failure of the shifter bushings and a leaking oil cooler. These components are not listed for coverage in your contract terms.
You requested cancellation of your service contract on March 20,2020. We will agree to refund the 4 payments made as a gesture of goodwill and in a good faith effort to resolve this matter.
Respectfully,
Customer Relations
A few weeks ago I took my dodge caravan to the dodge dealership. I was told it had a crack cylinder head. CarShield came out and took pics. But then wanted to see more of the engine so they asked for my permission to do so. Long story short I was told they would not cover it because the damage wasn’t due to a lubricant part etc... I’m so upset because if they knew that they could’ve told the dealership that at first . Now I have to pay 2500 out of pocket . I have had this policy for 6 months all for nothing . These people are a SCAM . I’m reaching out to my credit card company to report them as well.
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
We appreciate the opportunity to help in the resolution of this matter. We have contacted your service contract administrator, American Auto Shield to obtain information on the repair claim you have referenced. Your claim has been denied because the contract excludes coverage on cracked cylinder heads. We will refund your payment in full as a gesture of goodwill and in good faith to resolve this complaint.If you have any further questions or disputes regarding the repair claim, please contact American Auto Shield directly 800-531-1925 or at the address listed on the first 3 pages of your service contract.
We purchased a policy with this company at the first part of April. We purchased the platinum policy. We had to have 21 days on the policy and 500 miles before we could put the car in the shop. The car went into the shop yesterday. Issues with the battery, the car was towed. The shop told me today Carshield wouldn't cover it. We had met all the qualifications including number of days holding the policy and the amount of miles. They are saying that its because its not OVER 500 miles that they won't cover it. It needed to be 501 miles. We paid $100 up front.
From: ***Date: Fri, Apr 24, 2020, 12:38 PMSubject: Fwd: Confirmation of Coverage from CARSHIELDTo: *** Print---------- Forwarded message ---------From: Confirmation <***Date: Fri, Apr 24, 2020, 12:17 PMSubject: Confirmation of Coverage from CARSHIELDTo: ***
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For Support, please call1-800-587-4162Your Contract #:***
***,
,
Thank you for purchasing coverage through CarShield. CarShield makes sure that when unexpected repairs happen, you are taken care of. On top of providing payment for parts, tax and labor for any covered repairs, there is also rental car coverage, towing and roadside assistance at no additional cost.
You may view and print your contract here:
Contract #:***Vehicle:2012 BUICK LACROSSECurrent Odometer Reading:79,130
Note:If Current Odometer Reading is inaccurate,please call to correct mileage within 24 hours.Plan:VIPTerm:Unl / 999,999Deductible:100Monthly Payments:99.99
Component Groups with CoverageEngineTransmissionCooling SystemTransfer Unit (4x4)Drive AxleElectricalSteeringAir ConditioningSuspension - Certain suspension items are covered. (Shocks and Struts excluded.)Brake SystemElectronic Hi-TechFuel Delivery SystemTurbo Charger (if applicable)Audio CenterSeals, Sealing Boots and Gaskets - Leaking seals and gaskets as stand alone repairs are not covered.Note:Aftermarket Parts Not CoveredCovered items may be subject to certain terms and conditions. Please consult your attached contract for specific details and exclusions as not all parts in a component group are covered. The Terms and Conditions provided within this coverage book are the sole legal benefits.Download the CarShield App
View all your CarShield protection plan information in one convenient location such as:Download/Email your contract, Make a payment, File a claim, Call 24 hour roadside assistance.Use your Contract #:***and download the CarShield app to keep your Roadside Assistance and Claims information anywhere you go!
CarShield is here to address your concerns. CarShield is suing the Revdex.com. CarShield recently filed a lawsuit against
the Revdex.com – St. Louis. The lawsuit asserts
that the Revdex.com – St. Louis is biased against CarShield and that the Revdex.com – St.
Louis has used improper means through the use of misrepresentations relating to
CarShield. A copy of the lawsuit is
available at http://www.Revdex.comBias.com
Thank you for bringing this to our attention. We appreciate the opportunity to respond to, and resolve this matter.
You purchased your service contract on April 2, 2020. During the purchase, your sales representative let you know that there was a 20 day and 500 mile waiting period, just to make sure everything was running okay. He also let you know that no failures pre-existing the effective date of your contract or that occurred within your waiting period would be eligible for coverage.
This failure occurred within your waiting period and is not eligible for coverage. If you are not happy with your service contract for any reason, we would be happy to refund you in full. At this time, your contract is still active.
Respectfully,
Customer Relations
Complaint: ***
I am rejecting this response because:
Upon reading your email I am bringing this to car shield's attention. We purchased our service contract on
April 2/2020 our car was put in Don
Brown Chevrolet service dept. On April 29th 2020. on April 30th, *** the service writer for Don Brown Chevrolet called car shield
and you all told him that not enough time had expired to apply warranty
(20 days). From the date of April 2/2020 to the date of April 30th 2020 is a total of 28 days 8 day's over car shield waiting period on April 2nd. the mileage was 79,130 and on April 29th the mileage was 79,630. 79,630-79,130
is 500 miles. Being that this occurred 8 day's after car shield's 20
day waiting period and 500 miles and since car shield wants to resolve
this matter this should be eligible for coverage. Respectfully, Emanuel
Khaafidh
Sincerely
CarShield is here to address your concerns. CarShield is suing the Revdex.com. CarShield recently filed a lawsuit against
the Revdex.com – St. Louis. The lawsuit asserts
that the Revdex.com – St. Louis is biased against CarShield and that the Revdex.com – St.
Louis has used improper means through the use of misrepresentations relating to
CarShield. A copy of the lawsuit is
available at http://www.Revdex.comBias.com
***,
Your contract waiting period is 20 day and 500 miles, as was stated by our representative when you purchased your service contract. The sales representative also let you know that any failure that occurs prior or during your waiting period of 20 days and 500 miles is not eligible for coverage.
This failure occurred during your waiting period and is not eligible for coverage.
Again, we would be happy to refund the two payments you have made if you are unhappy with your contract terms for any reason. If you have any additional dispute regarding your service contract administrator's decision to deny your repair claim, per the contract terms; you may contact American Auto Shield directly. American Auto Shield is the administrator of your service contract and the obligated party under your contract terms. They have full authority over repair claim procedures and decisions. See the first 3 pages of your contract.
American Auto Shield can be reached, as shown, *** Also see section M of your contract regarding dispute resolution.
Respectfully,
Customer Relations
Complaint: ***
I am rejecting this response because:
We purchased our service contract on April 2/2020 our car was put in Don Brown Chevrolet service dept. On April 29th 2020. on April 30th, ***, the service writer for Don Brown Chevrolet called car shield and you all told him that not enough time had expired to apply warranty (20 days). From the date of April 2/2020 to the date of April 30th 2020 is a total of 28 days 8 day's over car shield waiting period on April 2nd. the mileage was 79,130 and on April 29th the mileage was 79,630. 79,630-79,130 is 500 miles. Being that this occurred 8 day's after car shield's 20 day waiting period and 500 miles and since car shield wants to resolve this matter this should be eligible for coverage. If the waiting period is 20 days and the car was put in the shop 8 days after the waiting period how is that uneligable for warranty coverage numbers don't lie the beginning millage at date of purchased warranty was 79,130 millage at the date car was put in the shop April 29th the millage was 79,630 again this was 8 days after the 20 day waiting period numbers don't lie. *** service writer at Don Brown Chevrolet *** call Don Brown Chevrolet ask for the service department ask to speak to *** he can confirm the millage and the date the car was put in the shop and he will confirm the car was put in the shop 8 days after the 20 day waiting period and the 500 miles P.S. numbers don't lie so to make a statement saying that this occurred during my waiting period and it occurred 8 days after this is a bold face lie honour the warranty this is the only way to resolve this situation this is key evidence in this matter that can resolve this situation Respectfully, ***
Sincerely
We have responded to all assertions made by *** and have offered a resolution of a full refund if he is unhappy with his contract for any reason. The claim he has referenced was submitted during the very clearly marked and previously stated waiting period. We sent a copy of the contract to you showing this language on May 7th at 3:14. We respectfully request that this complaint be closed as resolved or at the very least, answered.
Thank you
I purchased a extended warranty for my car from Car Shield last year( June 2019).I never have issues with my car but still I want to have the warranty for any case.Since then two times I have a small issue with my car and both times I call them and in both times my request for coverage was denied with explanation that is not covered.In the contract says that engine is covered and in both cases was engine part.So they literally are fraudulent and I don't want to deal with them.I will cancel the purchase but who will pay me back almost $1500 I pay to them literally for nothing.
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com We appreciate the opportunity to help in the resolution of this matter, We have contacted your service contract administrator to obtain information on the repair claims you have referenced. Your claim was denied because an intake hose on an engine is not considered an internal lubricated part and is therefore not coveredYour account has been cancelled, as requested, on May 1, 2020. Please see Section M, Dispute Resolution of your vehicle service contract or contact your service contract administrator for any further questions or disputes. American Auto Shield can be reached *** or at the address listed on the first 3 pages of your service contract.
My daughter brought a car from a private person,the car was running great, the same day she brought the car. I told her to get car shield Extend warranty, she did Great. She had the car bout 30 day.THAT WAS THE BIGGEST MISTAKE I EVER TOLD HER.
HER CAR BROKE DOWN AT A GAS STATION, SHE CALL A TOW TRUCK.
THEY TOOK IT TO GMC. AFTER 5 DAYS OF Diagnostics of the car,breakdown to see what was wrong with car,(approve from car shield first)
After carshield talked to the Mechanic bout the diagnostics and the mechanic told them that she could not predict what was going to happen to car.2 more days with her out of a car.
Total 7 days no car .car shield wouldn't get her a rental while her car was in shop.
Car shield only wants to pay half.
She suppose to be protected from day 1.
CARSHIELD BAD BUSINESS THEY ACT LIKE YOU ARE COVERED BUT YOU ARE NOT.
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Carshield appreciates the opportunity to resolve this matter. We have contacted your service contract administrator to obtain information on the repair claim you have mentioned.
On April 30, 2020, your service contract administrator authorized repairs in the amount of $1,920.79. According to their notes, the repair facility is waiting for a part scheduled to be delivered on May 5,2020 by then end of the day. Therefore, your claim is still pending. If you have any additional questions about the status of this claim, you may contact your service contract administrator, *** directly at ***.
CARSHIELD is paying $1,920.79.But that's not the total bill which is $3,687.00 - $3,900.00.
MY DAUGHTER IS HAVING TO PAY $1712.00,NOT OF HER AND MY POCKET.
Because the claims adjuster, what to said that the car was been driven for awhile an this problem already Existed. The mechanic told my daughter there is no way she would have know this problem already Existed. My daughter bought the car from a private person, she not a mechanic.
SHE IS A HEALTH CARE PROVIDER.
The car was driving great with no problem.
NO LIGHT ON to indicate anything was wrong.
The mechanic told my daughter if she don't cover the other part of payment, she would have this same problem again and her car would make a noise. She having been calling CARSHIELD trying to get a better understanding of why CARSHIELD won't honor what they Advertise on tv, that you are covered from day 1 for car repairs.
Today is May 5 2020 ,My daughter car have been in the shop since April 23,2020.
She was told CARSHIELD would only cover 4 day for a rental. Tomorrow will be 2 weeks. My daughter have not had her car,
My daughter have been dealing with this and to have to pay $1,712.00 out of pocket and have to find a way to work which means me traveling From Florida to Ga. I have a Extended warranty plan on my car and I have ever,ever had a problem like this for coverage or rental.
I have a used car.
They up sell but when you go for service...nothing is covered. Major transmission service. Not even replacing trans coolee lines that are leaking
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
We appreciate the opportunity to help in resolution of this matter. We have contacted your service contract administrator to obtain information on the repair claim you have referenced. They had no record of any claim being submitted.
We did receive your request to cancel your account, however, which was processed on April 20, 2020.
I got them for my car and my starter went bad and they fixed it no problem.
Then a month later my flywheel went bad which is attached to the transmission and starter I was told and they refused to fix it.
They told me that it does not have fluid going through it so they will not fix it well the starter does not have fluid and they fixed it.
They said engine and transmission. So they did not honor their commercial and they did not honor their contract with me.
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
We appreciate the opportunity to resolve this matter. CarShield, as the marketer of your service contract, has no authority or influence over repair claims and payments.
We have contacted your contract service administrator to obtain information on the repair claim you have referenced. Your claim was denied because the flex plate is not a covered component in your vehicle service contract. Your contract was cancelled, upon your request, on December 2, 2019 when you stated you were getting rid of the vehicle. Please see Section M, Dispute Resolution of your vehicle service contract or contact your service contract administrator for any further questions or disputes. American Auto Shield can be reached *** or at the address listed on the first 3 pages of your service contract.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
I do still think they should change their commercial to tell people that they do not fix the whole engine. Which was my point in the first place.
Sincerely
I've been having issues with my backup camera on my Ford Flex. I figured since Carshield advertises on all the things they cover, even wiper blade motors and motors for your power windows, that for sure they would cover the backup camera... Wrong! It was going to cost me $840 through the Ford Dealer to get it replaced. The best the Carshield rep. would say is that we may be able to get you the camera at dealer's pricing. Most likely only a couple hundred dollars off. Still would be over $600. Here I paid all that money in for their coverage, and they don't cover it. I will not go through Carshield ever again. I would warn anyone else as well.
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
CarShield appreciates the opportunity to help in the resolution of this matter.
We have contacted your contract administrator and your claim was denied because the back-up camera is not listed as a covered component in your service contract terms.
If you have any further questions or disputes regarding your claim, please contact *** at *** or see Terms and Conditions, paragraph 9 of you service contract.
My issue is that all the advertising I've heard over the years of how many things are covered I feel that I was mislead thinking with all the items covered for a premium coverage that a backup camera would be covered. But my expectations with what you cover has been a eye opener now, so lesson learned with ever going with a extended warranty again. A very expensive lesson.