CarShield

Paid Carshield over 6 months on time even after they took an extra payment that took me 2 months to get back. The turbo has gone out in my vehicle and it clearly states that its covered in the contract but they wont honor it because they say it's the wastegate, which is a part of the turbo. They want me to just buy a aftermarket wastegate (whatever that is) and put it on but the *** (import shop) and BMW say it's the turbo Period...they make you think that your paying for a service that will be there when you really need but all along they have some many little clauses that will keep you from getting anything, I would have been better putting that money in a jar and saving for my own " just in case in breaks " reserve..and to top it all off they still want me to pay them every month even though they know my car is down and they wont cover it ..wow

Company will not refund prepaid warranty per their refund policy
Per several reps, last being ***, I am due a refund of $987.07 because I prepaid the entire warranty amount 2/2018, but sold the vehicle in 11/2019.

I mailed the cancellation request by certified mail Dec 2019 and it was received by CarShield 1/4/2020.
I was told that the account was canceled and the check was sent 1/20/2020, and then again 2/20/2020.

The last rep, ***, stated that ***, referral #***, was responsible for distributing checks.
However, I do not have a contract with ***... so CarShield is responsible for, "Stealing", $987.07. This is THEFT, because they cancelled the account for which I have no benefit... but did not return the monies I paid.

I paid $79.00 monthly like clock work; but when I needed help I was told by a Car Shield representative my need was covered. My husband and I were both online with the rep. We asked here to double check and she came back with "I said it was covered. Just take the car to the dealership for the repair". A month or so later he dropped the car at the dealership and shortly after was told car completed but repair was not covered. When calling back to Car Shield we were told the rep was new "sorry". Thanks Car Shield

I had a warranty with the company. My car had stopped. They told me to take it to the shop. I took it to Pep Boys. I then took it to the dealership. The dealership told the warranty company that I was a little under for the oil I needed. Carshield asked for a copy of what the dealership diagnosed. I sent them the information. They said they were waiting and they would talk to the dealer. They talked to the dealer from Kia, and that the dealer was waiting to hear back from Carshield. I asked Carshield if I can have a refund and they transferred me to the Division Dept. A voicemail picked up and I left my information and no one has called me back.

I *** purchased the silver package with Car Shield for my a 2010 Lincoln MKZ. There came a time in January of 2020 the car began having some issues and was taken to *** located ***. *** assigned Technician *** and he began corresponding with the adjusters at American Shield on or about January 14, 2020 stating the transmission was slipping. Few days later they have listed other problems with the vehicle which isn't consistent with what was initially stated to American Shield. Fast forward, it has been three and half months and the car is still at ***. My son *** and I have been in contact with ***, Car Shield and American Shield giving all different stories. American Shield stated they will only approve "mounts" for the transmission due to the sludge in the transmission they will not replace the transmission. We said okay, just put the car back together three weeks ago. *** at *** stated they cannot put the car back together because American Shield told them to take it apart. I spoke with American Shield again and they said they can't tell them to put it back together. I should have asked for teardown and put back together or something. I was never told this was needed, this has put me without a car for approximately three and a half months. I have to rent a car, without a date or time the car will be put back together. I am seeking the car be put back together, car rental covered per contract within 72 hours.

I was charged $137.80 to my credit card on 3-27-2020. I sold my car later that day without even realizing that was the day they took out the payment. I called in to cancel the service. They won't pro-rate or refund that payment. They canceled my contract because I don't have the car anymore but I'm still being charged for a whole month without being able to use the service. That's absolutely terrible. I've never been charged for something and denied a refund when I literally cannot use the service for the entire 30 days that they charged me for.

When there is a problem they want you to talk to ***, when *** is the problem. Car Shield has no problem taking your money every month and they refuse to do anything to get a claim satisfied. Their customer service is the worst that I have ever seen.

Tried to file a warranty issue on several oil leaks in my engine, they said it does not cover the issue as it is a gasket issue instead of a " lubricated" part of the engine
If the engine and gasket protected parts of the engine isn't protected, the engine loses oil and allows for a serious engine failure and costs more to the car sheild company, it's wrong, so I spent $1,400.00 in gasket repair, so now if engine failed they must repair engine and all components.
I pay for such break downs to prevent catastrophic engine failure

I cancel my plan and they were going to send back my money. They sented a credit to my account but the next thing they took it right back out of my account. Now I am out of 79.99 witch sucks. Please don’t use this company they are a ripoff. Thanks I asked them many times for my money and they tell me to check with my bank witch I did. They still owe me that money. Please don’t fall for this company they are just scammers.

Donna

I signed up for CarShield and was told that I qualified for the Gold w/ Labor & Turbo coverage.I signed up for CarShield on 2/25/2020 I was asked what type of title I had and I advised Seller #*** that it was a blue title. She acknowledged that was great and asked several other questions like VIN, Color, mileage and so on. Then we started negotiating on the price and agreed to the $85.86. I had already ran a vehicle history on VINCheckPro where it showed absolutely nothing and this is how I answered my questions. On 3/31/2020 I took my car in to KIA Roundtree dealership to get the A/C checked due to blowing hot. The claim was continuously was denied. I was told by representative Eric that I needed to send the title to prove it was a blue title. I gathered up the original title from Texas, the Florida title putting it in my name and forwarded it to email *** . During several phone calls I got through to the representative *** who helped me get through to a claims adjuster. I finally spoke with Ken who went over the documents and said everything checked out and he saw no problems and would contact the dealership to speak with *** to approve the claim. Forty minutes go by and I called the dealership to check on the status and *** said no one called. Fifteen minutes go by and *** calls back and said it was once again denied. After an hour of dialing *** I finally got through to speak to a gentleman that I could not make out the name of and he broke everything down on the denial and he could not understand how I got a blue title that *** shows damage and was a total loss. He explained to me that I could have been covered but it would not have been the Gold plan. But because I was under the Gold plan and there would have to be a new contract my A/C claim would be a pre-existing issue and denied because I did not have coverage.
This is where I have a problem, I have had coverage and was given the plan based on the questions I was asked which was based on the clear Blue title and a clear VIN history report I ran on 2/25/2020. But since CarShield and American Auto Shield now wants to claim *** now controls whether or not I get to file a claim and have it approved (which is not what the sales representative said when I signed up) I cannot claim this issue using the Gold plan. But this is not the error by me as I gave the answers and provided based on the fact I had a clear Blue title and a clear VIN history that I ran before calling CarShield. So to say I cannot get a different plan and still claim this A/C issue because it is pre-existing is incorrect. I have had coverage since 2/25/2020, your claims department decided to cancel that contract. Based on the claims adjuster that I did not get the name of, said I could have had this taken care of if I had a different coverage.
So based on all this, this is a problem on CarShield and American Auto Shield not mine. My contract was cancelled unfairly, to say I cannot file a claim with a different level of coverage is incorrect and unfair. And to have a member of management call me to explain I will get a full refund is my only option is again incorrect and unfair based on this case. I have now had to pay the car dealership for the work they did to determine the issue with it, I had to take time off work and waste an entire day because of this debacle which burns leave that I could have saved because of what CarShield and American Auto Shield failed in their jobs, in their unfair practices and deceiving policies. I also want to add I provided evidence of everything and still they denied the claim and cancelled my contract. I have also recorded the phone calls that took place today for proof also.

Only pays to value of your car! Bad deal if car is old. Prays on women and poor. Upfront cost and deductable. Mechanics can't get hold of Car Shield to verify repairs and get paid. They give up. You're stuck!

I bought an extended warranty and I asked CarShield wanted to see my truck before I bought the warranty and they said no. They just needed the vin. number and mileage of the truck. I had the warranty for two years and I broke the Ring and pinion in the rear and the front end of my truck and now they denied my clam because they said it has a 3'' suspension lift and 35'' tires so they will not honor my claim. I bought my truck brand new from the Nissan dealer this way and like many other new trucks that are sold this way so if this was going to be a problem then they should have looked at the truck first to let me know this would be a problem! I would never buy anything from this company!

The Rep told me that all lubricated parts were covered. The oil pump is spewing oil all over. I loses 1.5 gallons of oil per every tank of gas. I took it to be repaired. The shop called me and told me that carshield denied the claim.

I purchased a contract with Car Shield. I had a mechanical failure in which my shift assembly needed replacing. The Ford dealership contacted Car Shied and they refused to pay for the cost of the repair. The worker at the Ford Dealership said they have had lots of problems with the company not paying for legitimate repairs while other plans would have paid for this repair.

This has been a nightmare and annoying experience to even encounter

I was sold a Vehicle Protection policy in August of 2019. The agent asked me if my vehicle title was a salvage title. I informed her that I didn't know. She sold me a policy anyway on which I payed $79 per month towards the policy up until February 2020. The reason I only paid until February 2020 is because my vehicle needed repairs done recently so I took my vehicle to the dealership for repairs and my claim was denied because of the title being a salvage title. I disputed this of course because I never should have been sold a policy let alone pay $79 per month on a policy for 7 months only to be denied a claim when I clearly informed the agent that I did not know if my title was a salvage title or not. She should have never sold me the policy. I demanded a refund of my hard earned money but was only refunded $79 of my hard earned cash. This business practice is terrible. Please help me get my money back if you can. Car Shield customer service reviewed the sales call when I was sold the policy and even agreed with me that I was wrongfully sold a policy and not at fault and misled but still charged for 7 months and only refunded $79. Terrible, terrible, terrible. They should be stopped.

when trying to cancel and try to get your money back they will lie and tell you there going to call you back and never do so the whole 30 days will go by and they will tell you no to money back guaranteed they will give you the run around. I have been calling since 03/26 to cancel my account then today they say well its not in your notes like I have the phone record the lady said I will give you a call back. But i'm working with my lawyer to get my money back payed $200 for nothing to be covered oh wait its not there fault it's a SCAM!!!!!!

Carshield told me on the phone that they would pay 100% of the cost to repair my transmission when I called to make a claim. I had to have my vehicle towed over 70 miles from Hayfork, CA to Redding, CA to a transmission shop. Hartnell Transmission repair in Redding, CA. The cost estimate provided by Hartnell was approximately $2200. However, when they spoke with Carshield they were told that Carshield would not pay anything. When I called Carshield back again after the repair service was told they would not pay anything, they were very rude and obnoxious with me. They offered no resolution whatsoever.

Carshield has misrepresented themselves in their TV advertising and also on the phone when I called to make a claim before I had my vehicle towed to Hartnell Transmission repair. I am disabled and on disability income. I do not have any way to go to my doctor or to pick up my prescription medications. The pharmacy does not mail my meds so I have to go to the pharmacy to pick them up. Without my transportation my health is now at high risk.

I've had a policy with Carshield for about 6 to 8 months took my vehicle in with a problem. Payments never late and they cancelled and voided my policy and refuse to give me any or all my money I have paid in. They refuse to discuss anything else with me.Very unprofessional and I am very upset with the situation. I am wanting to recieve my money back.

My check engine light come on it my Jeep, so I took my car to the dealership to get fixed. My cylinder number 3 locked up due to carbon build up. The dealership said there was nothing I could have done to prevent it from happening, that all cars get carbon build up. Mind you this is my first new car and I take it in for service regularly and have sent proof in that shows it has been taken care of! I have the diamond package suppose to cover everything!!! I made sure of that before I bought it!!! Yet here I am with a car in the shop, engine torn apart and a 3800 dollar bill that car shield is refusing to cover!!!!! Please help