CarShield

I contracted with Carshield for their “Gold/Platinum “ level warranty & JUST discovered today that I never had that level contract. Paid OVER $2k for bmw repair in dec/January 2020.

I am having a problem with CarShield that we paid for 4 month. We cancelled the policy because nothing is covered. We tried to have repairs done for our 2011 Buick Enclave and the 2010 Nissan Juke. My car was not covered and the 2010 Juke needed a transmission. This was stated that it wouldn't be covered even though we had the gold program for the Juke. We never received any refund for anything even though a request was made. We would like to at least receive 3 months refund from the plan. We are very dissatisfied.

Do NOT do business with these high pressure sales people! That’s ALL they are! I have not had them myself, but I have in the past inquired about information and was hounded nonstop with phone calls I had to ignore because I was at work. I believe I answered for them one time and told them I wasn’t interested and to stop contacting me. They said they would, but then continued to call and harass me. I stopped answering my phone and now they’ve started mailing me to hound me into doing business with them. I opted out on their website today and left them a message telling them as much and to leave me alone, or I will be reporting them. Let’s see if they contact me again....if so, they will get an earful that’s for sure! Take a hint CarShield and STOP harassing people!

I signed on the Carshield on February 13, 2020 acquiring a warranty for my Nissan, Sentra 2013. I am the owner and my son is the co-owner. Towards the end of the month of February and the beginning of March, work on my son's job came to a halt because of COVID-19. He was not driving much but had complained of problems with the car shaking. He had taken it to Just Tires on 1/3/20 for an oil check and wheel alignment. No other problems were noted. However, he attempted to drive on 3/28/20 and again it was shaking. Car was towed to *** with a diagnosis of needing a transmission. American Autoshield denied the claim stating the repair shop says it was due to low transmission oil and antifreeze, thus claiming that the car had been neglected. They asked for a copy of the 1/3/20 report which was submitted and our claim was still denied. My son stated the CVT computer alerted him when the car needed an oil change but failed to let him know that the transmission needed fluid and antifreeze also.

I bought a vehicle repair contract. I filed a claim. It was denied. I was mislead by car shield. They told me everything was covered bumper to bumper. I had a blown head gasket on my 07 JAGUAR. I CONTACTED CAR SHIELD THEY WERE VERY RUDE AND TOLD ME I ONLY BOUGHT A DRIVE TRAIN POLICY. I NEVER RECEIVED A COPY OF THE CONTRACT. THEY WERE NOT GOING TOO COVER THE REPAIR. TOTALLY UPSET OVER THIS DECISION. THIS COMPANY IS A SCAM

I purchased car shields top inclusive contract that was supposed to.cover everything on my car. I had the plan for over 30 days and there were more than the required 1000 miles waiting period. I took my car to the shop and tried to uae carshield. They of course denied the claim, citing various reasons that do not align with the contract promises of coverage. At this point both myself and local shops called and gave hypotheticals. Basically nothing at all was willing to be covered by this warranty broker. I am impacted by Covid19 and expected this warranty I purchased to be honored. They refused to process claim to fix the work. A simple google search will show this company is a scam advertised on daytime tv full of false claims. I expect to be reimbursed in full for the work done to my car that wasnt covered as it should be. Where can I send these documents? Do you have notes of the phone calls? If so, please review them. I have the call logs and entire recorded calls if you want me to send those? Please explain why this claim wasnt honored? Please give a clear timeline as to contract initiation date thru termination date. Please also provide a claima history timeline and all details relating to why the phone team refused to process this valid claim?

I bought an extended warranty policy from carshield couple months ago, I was having some issue with my car, took the car to the shop submit a claim and found out that what they told me I was covered for ended up wasn't true. This company doesn't keep up with what the offer, the sale rep tells you one thing to get you to buy the policy, when I bought my policy, I had a mechanic on the phone asking them about what was covered, that was the only reason I bought the policy, little did we know when it was time to actually use it, they weren't willing to cover it. I am very dissatisfied of them trying to sell me another policy on top of this policy which was not even cover for the work. This company should be put out of business by trying to scam people. I am totally disppointed.

I puchased a protection plan for my 2006 nissan frontier on 3/18/2020. I was told by the sales person that it will be 20 days before I could file a claim. So the 20th day would be 4/7/20 and he agreed. I had my truck in the dealer for an inspection and I was told that I needed the timing chain replaced as the engine was making a high pitched scream which indicates a timing chain issue. The cost quoted was $1250.00. I brought my truck in on 4/14/20 for the repair which is a week after the 20th day. *** called me and told me that car shield will not pay the repair. They told me that I had to put 500 miles on the truck before they would cover the repair. This was never told to me. I asked car shield to get me a copy of the plan that I bought and they never did. it seems they hid the coverage intentionally. I was not happy and ended my contract immediately. This company is no better than other extended companies out there. They bait you and then switch and lie all the way through the process.

TO WHOM IT MY CONCERN. I WAS A CONSUMER OF CARSHIELD FROM DECEMBER TO FEBRUARY 2020. I WENT WITH MAJOR REPAIRS TO TWO CARSHOPS ,AND NEITHER ACCEPTS CARSHIELD. ONLY THREE SHOPS IN HOUSTON AREA ACCEPTS CARSHIELD. DAVIS CHEVEROLET ,ON FEBRUARY 28,2020 I HAD TO PAY NEARLY 900 DOLLARS CASH BECAUSE THEY CANCELLED CARSHIED ,BECAUSE OF BAD EXPERIENCE WITH THEM. THATS THE DAY I CANCELED MY POLICY. THANKS.C

I purchased the New Car Diamond Coverage on 4/1/2019 for my 2013 Mercedes and never need to use it until now 4/15/2020. Mercedes ran diagnostic testing to see what the problem with the car was (which I had to pay $269.00 and I was not aware) then I had to pay $100.00 deducible which I know I was responsible for. I am now also responsible for $221.00 for parts. Car Shield told me that they will not totally cover the cost of the parts because Mercedes parts are too expensive (not my problem) and wanted me to take my car to another repair shop like Firestone or Menieke and some other mom and pop repair shop. I told them I got the warranty because they told me I could take my car to be repaired anywhere and to my understanding I would not incur any additional expenses. I want my car fixed properly, Car Shield and Mercedes can not agree on parts and the cost of services so I fell that I have been caught up in the middle of a cat fight. Mercedes told me that they always have issues with Car Shield not wanting to pay for the cost of repairs even though customers have the top warranty that they sell.
I have been trying to contact the corporate office and no one will give me that number. I the number listed on the website goes to voicemail. I have the top of the line coverage and I don't fell that I should have to pay the diagnostics cost nor should I have to pay for parts. I have paid Car Shield over $1,200 dollars in monthly payments and I did not expect to come out of my pocket with almost $600.00 in repair cost that's not why I got the warranty. As soon as this is resolved I will contacting an attorney.

I have repeatedly 7 or more times ask them to stop calling and sending mail to me. Yesterday I received and letter saying my warranty had expired. I have never nor will I ever do business with them.

To whom it may concern,
My name is ***. I am filing a complaint because having a major problem with CarShield, whom I purchased an extended warranty for 100,000 miles for my car, a 2012 Toyota Prius V, back in July 2017. On March 18, 2020, while driving the vehicle, the connecting rod broke in the engine. After the car was towed at a CarShield approved mechanic, an claims appraiser arrived a few days later and determined that the problem was not covered under the warranty. However, the warranty, which I am still covered for another 35,000 miles, does state that the engine is covered, except for electronic components. I would like to file for arbitration on this issue, however, the section in the contract about disputing a resolution is extremely difficult to understand on how to proceed with this matter. Can you please help direct me towards filing a complaint and arbitration on this issue?

Here is the section in the contract about disputing a resolution.

M. DISPUTE RESOLUTION
Any legal dispute between YOU and ADMINISTRATOR relating to this CONTRACT may be resolved by arbitration. To begin arbitration, either You or We must make a written demand for arbitration within sixty (60) days of ADMINISTRATOR’S final decision. The arbitration will take place before a single arbitrator. It will be administered in keeping with the Conditionally Binding Arbitration Rules ("Rules") of the Revdex.com ("Revdex.com") in effect when the Claim is filed. You may get a copy of the Revdex.com's Rules by contacting Revdex.com ***, calling ***, or visiting www.Revdex.com.org.You agree that any arbitration proceeding or litigation will only consider Your Claims. Claims by, or on behalf of, other individuals will not be arbitrated or litigated in any proceeding that is considering Your Claims. In the event of litigation involving this CONTRACT, venue shall be in the courts of Jefferson County, Colorado. Please refer to the Special State Disclosures section of this CONTRACT for any added requirements in Your state.

I called Car Shield before bringing my truck to find out if I would be covered and the answer was "bring your vehicle ASAP so we can start a claim". After paying 2 different times for 2 different problems the sum of 269.00 each time to find out what was wrong with my truck I was denied coverage from Car Shield! I was told all they can do is reduce my monthly payment from this point forward. I would like to know how to get all my payments back from this scam plus the $532.00 I spent for bringing my car to the dealer and nothing was fixed!

Well I had their highest package that covered almost everything and the paid absolutely nothing.
I had my radiator replaced and all water hoeing which came to $1800 and I end up paying for everything

After watching the many advertisements constantly appearing television, I decided to enroll in Car Shield's warranty protection plan in March 2019. Car Shield enrolled me into their plan indicating coverage would become effective after a 30 day per-existing condition exclusion. Enrollment included the year, make, model and serial number of my vehicle and the appropriate premium payment. After 3 months of protection, I took my 2007 BMW X5 SUV to my local mechanic (***)for service and the vehicle was diagnosed with an engine problem.
Car Shield first advised me that my vehicle was ineligible for the expenses incurred because it was no an engine problem. My mechanic and I challenged the decision due to the fact that it was deemed by the mechanic as an engine problem. I was later advised that the charges would not be covered because it was purchased under the lemon law and should have never been covered under the Car Shield Plan. I called and advised Car Shield that I provided the serial number of the vehicle before it was insured and that I had never received documentation providing any limitations and exclusions. Subsequently, on 08/13/19, one month of premium was refunded and the policy was cancelled.I wrote the company on several occasions and request the return of the additional 2 months premiums, I further advised that I would be contacting the insurance commissioner if all premiums were not refunded. As of this date I have not been contacted by Car Shield.

I purchased my warranty knowing that I would be doing a lot of traveling for the government. At the time my temp duty station was in Virginia. While speaking with the Carshield agent who sold me the policy I specifically asked about mileage and if there were any limits -explaining the nature of my work. I informed him that I drive around the country & put a lot of miles on my vehicle. The agent explained as long as I make monthly payments that my warranty would be honored. I gave him my credit card info as I did not want any issues with them not being able to reach me while on the road. -A few days later my father was admitted into the ICU in Florida and I traveled almost daily to assist my father as the sole care giver. Months later I received my orders for my new duty station and knowing that I would have to drive between my new duty station and Florida I decided to get my brakes repaired and get a check up for my vehicle. The shop stated the repairs needed would cost between $5-6k. I contacted CarShield and each time I asked called the repair shop, I was told how Car Shield continues to delay/deny the claim asking for more proof. Repair shop provides it, Car Shield asks for my proof -over and over again... Now weeks later an Adjuster from CarShield asks me for more proof regarding mileage etc. I explained the below health conditions of my father, nature of work etc. I even provided proof of the above including medical records, employment records & receipts for work performed on my vehicle -verifying the mileage each time it was repaired. However the Adjusters continue to deny the claim. Latest info from them on 4/13/20 states they want me to call a dealership that I have never been to and request documentation from them that belongs to another customer. In good faith, I contacted the dealership and was told they couldn't release these records to me as I was not their customer (whom they have a good relationship as this person owns a repair shop and sends lots of business their way almost daily). I relayed this information to Car Shield and even suggested calling them on a 3 way conference call so they could hear for themselves. -Still the Adjuster demanded I give them the document from the dealership which the dealership refused to do. I feel lied to. I feel that the selling agent either lied to increase sales or as my repair shop stated simply find ways to deny your claim or hope that you will give up and stop pursuing the claim. I never received a copy of my contract until requesting one being sent to me on 4 separate occasions. -Either way it appears that this business uses unscrupulous business practices that focuses on taking money from its customers and not paying claims as its commercials and sales employees state.

I purchased carshield after my extended warranty on my vehicle expired for my disability to my carshield claim what is a good price but after three months the transmission went out on my truck I took it to a reputable transmission shop and they checked it out saying it needs a rebuilt torque converter and transmission contacted carshield 3 weeks later they contacted me and said there was not covered cuz they needed service records for the last year Well since I was disabled and did the repairs myself which was only an oil change and an air filter I didn't have the receipt for it so they denied me and the repairs I don't recommend carshield unless you have every receipt for any service that you had done to your vehicle and the last year I guess that was my fault because I didn't read the fine print and every paragraph of their report sad to say their l commercials are very misleading because they don't tell anybody upfront what needs to be done they email you the contract and you're supposed to sit there and read it line by line I wouldn't recommend it for anybody unless you're a perfectionist and have every receipt

Purchased a policy November 2019 for my Mercedes gl 450. Took my car to the dealership last week (April 2020). Dealership said I needed a new engine, radiator and a few other things to total $40,000. My policy covered engine, transmission, drivetrain, etc. according to carshield, when I signed up for the policy and gave them the miles, 1 mile before that the car through a code for an o2 sensor. They wouldn’t cover me for that. I REPEAT, ONE MILE! For the record I submitted receipts for the repairs for that sensor but they didn’t car, and I know for a fact that code wasn’t there anywhere near the mileage that they claimed, they just looked for a reason not to foot the bill WHICH IS WHAT INSURANCE IS FOR. They are a rip off and I wouldn’t recommend there service to anyone!! There’s a reason the have an F from the Revdex.com, just wish I’d done more research before I signed up.

denial of a valid claim on automobile engine failure. I have all records from the auto dealer, and there are no previous issues with the failure problem. I can provide detail information later.

I had a contract with this company and I wanted to cancel it and they said I was too late. I paid out $214.00. They didn't fulfill the contract. They didn't cover the work on my truck, which I had to pay out of my pocket, $514.13.