CarShield

This company has false advertisement, I have needed.help when my vehicle needed repair and they always have a reason not to repair and as for Rental car that they claim to offer they will not honor that. I have to fight them every step of the way, they want to use generic parts or used parts to fix vehicle not what they offer,also I have had to open a account to pay for my vehicle to be fixed. They find a way to get their money every month even when cancelled, but will not honor their TV ADVERTISMENT they are ripping people off. I went without a vehicle for a week and 2days.

I would not recommend this company at all I never heard good things about it I have a 2018 Hyundai Sonata I never needed ther services I just paid them $99 every month for nothing I guess... Today is March 25th I had a payment due on March 16th the rep called and said I have until the 30th to pay in told them my job paid me off due to Coronavirus and she didn’t care a warranty that I don’t hear good things about is not worth keeping. I see a lot of people pay $100 Monthly and they go by different company names which is weird.

I PURCHASED A WARRANTY THROUGH CARSHIELD AND ALL THEY DO IS GET YOUR MONEY I HAVE A 2012 GMC 1500 AND THE MOTOR WENT OUT AND IT WAS COVERED UNDER WARRANTY BUT THEY TAKE YOU THROUGH SO MUCH FOR REPAIRS AND THEN SEND YOU TO ANOTHER SCAM COMPANTY CALL AMERICAN AUTO SHIELD OUT OF LAKEWOOD,CO. THATS JUST SCAMMING WITH THEM I ENDED UP LOOSING ALL WAY AROUND AND ALSO THEY REVIEWS ARE FAKE THEY PAY PEOPLES TO LEAVE GOOD REVIEWS TAKE A MINUTE AND READ BEFORE PURCHASED NO JUST LEAVE THEM ALONE

I’ve been looking to purchase an extended warranty for my truck I got a call the other day from a Carshield representative I asked them to take me of their calling list they asked why I wasn’t interested and I told that my car dealer Warned me to stay away from them that they’re the worst to deal with and in more detail 1 out 10 claims called in will get paid. So as I know and with all reviews for those looking to purchase an extended warranty go with your dealer offers. Carshield is a fraud and stay away is for the best. Save your money and time they’re not worthy at all..

I have Car Shield insurance after my car warranty expired. My car had the engine light on, so I took the car to a Ford dealership in Sterling, VA, after the car check-up was done, the car diagnosed an Over heated and the engine coolant over temperature light came on. Shut car off and light went off. Total charge was $1,642.00.
After first repair I went again since the engine turn on again, so I took it back to the same dealership and the technician advised customer that the head gasket is showing signs of possible pressure, being lost in cylinder number 1, if check engine light does come back on the over heating problem that vehicle came in for is going to be fixed today. And total charge for this time was $3,775.40.
The service advisor from the Ford dealership try to get in with Car Shield customer service and there was no answer from Car Shield insurance, which I was doing monthly payments before this big issues happened to my car. After fixing the car Car Shield told me that they were not responsible for this issue and refused to pay the repairmen bills. All this happened on 04-25-2019.

I purchased a policy from this company for my vehicle 3 years ago,I had to tow my vehicle to a dealership and they had my vehicle 8 months and continuously called Carshield for approval request,which they did not respond in timely manner, and eventually denied the repairs. This company has failed to honor the coverage they advertise to consumers.

Car Shield Adverstised as being a company that would cover issues when your car breaks down. The commercials state Engine Repair, Transmissions and other big repair bills that a consumer can get when the car breaks down. When I called them up to get insurance on our 2012 Honda it was because we were not sure if it was better then the dealership warranty that we were offered. When talking to the person the phone they said it would be a bumper to bumper warranty and cover the car. So I thought with the number of people that endorsed CarShield that this should work for what we need just in case we needed it. Now we bought a Honda thinking we would never need to use the insurance but just in case. Come to find out the Honda we bought ended up needing a piston and ring job. We called CarShield and on January 24th, 2020 and put in my case about my issue with our 2012 Honda with them. I was told by CarShield they would not cover my van because the 2012 van fell out of the Platinum coverage and it was not CarShield’ responsibility to help me out.
The person I spoke too, which I do not have their name, then hung up on me…. I thought “holy crap” this is how customers are treated. The Customer Service in dealing with the issue was horrible but it was shocking to learn that we had no coverage as we thought it would cover engine repairs. Then once again with our Honda we have another issue which was another shock as we had a cracked head in the engine. Again we called CarShield on March 17, 2020 and the mechanic at our Honda said this should be covered as Honda's warranty would have covered this issue. So we had hope..but come to find out CarShield informed us they don’t cover this part under our plan…. I have to be honest with you I am not sure what they do cover with the Platinum package I bought from them. So we are out another $1300 due to CarShield not covering any problems. The Adverstisement they use is FALSE and should be changed to represent that the coverage is based on what plan you have with the company. Also they should be clear about engine repairs as it should be noted that they do not cover anything that is not lubricated...which is crazy.

Garbage.took my car to the infiniti dealership for cv axle problems...even with the gold coverage denied my repair said a busted dust boot was the cause of the problem.thats a part of the axle...can someone tell me at what mileage and when a rubber dust boot will bust and leak all the axle grease out.makes no sense.this was my first time doing a claim and it has been a TERRIBLE EXPERIENCE.

Do not do business with Car Shield. It is a rip off. They do not cover what they say they are.
I called them multiple times to ask them would a repair be covered, they told me yes and found out they did not cover the repair. They find lot holes to justify why they will not cover the repair.
Horrible experience. If it’s too good don’t do it.
They didn’t cover my window that didn’t go down and they didn’t cover my engine light that was on.
They use used parts and justify the timing of labor. Don’t worry about asking for a supervisor, they don’t do anything either.

We contacted carshield and ask for the best level of coverage two payments left we find out that we do not have the best level of coverage due to a brake down upon further investigation we find out that the sales rep should have and could have clicked a box(emission) that would have given us the best level of coverage based on the year and miles of our vehicle, I contacted carshield talk to *** and *** the supervisor they assured me that they would do something about this based on me being a consumer calling and asking for the best level of coverage and understanding that I had the best level of coverage upon further investigation talking to other companies I understand that these warranty companies like carshield do have a reserved for small situation and misunderstandings like this where they can take care of this and help the consumer situation I have yet to have any satisfaction with this particular claim and of course I feel like this was a bait and switch just to get the sale but not looking out for the consumer and making sure the consumer have the best level of coverage as requested. *** tried to get American Auto Shield to negotiate or outsource parts and labor not sure how that's working however he did inform me that they can add the additional coverage(emission) for a surcharge that will make my last 2 payments go up. As I started to have heart palpitations I realized this is what they do to everyone just to get a sale that day not looking out for the consumers they have great marketing and advertising spend alot of money to get big names to mislead or tell you one thing and give you another by not making sure it's the best level 2 payments left we would have never sacrificed our coverage for cost we knew we wanted the best level of coverage and that's what we asked of Car Shield. Car Shield should make sure people get what they ask for not what they want them to have.

Carshield RIP off transmission went out mechanic said electronic module that said it not covered module inside transmission it part of transmission hot policy to cover engine and transmission all transmission is control by electronic they did mention it just took my payments money

I carshield for 2 months had a problem with the annoys in the rocker arms took it to the shop they Diagnostics as bad rocker arm assembly they called carshield they said it was covered they said nothing about having an inspector come out and look at it so apparently because I didn't have an inspector out there they're not going to recover the cost I think it's carshield a big rip off don't get it

On 3/10/20, I contacted CarShield to cancel my account. At the end of the call, I was told by the customer service representative that my account had been cancelled and that no further charges would be made to my credit card. I also received an account cancellation confirmation email shortly after the call that stated the same thing. The very next day, (3/11/20) my credit card was charged $99 by CarShield, and in the app, my plan still shows as "Active".

I had purchased a policy with them and have been paying on on it every month for about 2 years and the one time I had my vehicle brake down due to the engine going out which they say they cover I called them had it towed which they only cover half the tow bill then when its at the shop they said they have to do a complete tear down to diagnose the problem so they did then they denied my claim due to having some engine sludge in the engine I had submitted documents of maintenance one and recipes for the oil changes but its still denied for something every engine will get mechanics even told me every engine gets sludge in it so basically they say they cover the engine but in turn its never approved for something all engines will get over time so now I am out my $2400 in premiums I have paid to them on top I have to pay the shop almost $1000 for the tear down that carshild made them do. This company just steals money from people to make there CEO's richer I would advise no one ever do business with this scammer of a company or all they will be doing is giving there money away to rich CEO's. I had also canceled my policy with car shield that day which was right after I had a payment taken out and I had noticed that it was still showing current and my next payment due in a month so I changed my billing information to somewhere they could not bill me and sure enough they tried to bill me for the next month too and then got a notice in the mail that I owe them money then I got a letter in the mail from them saying I can get coverage by them for the same vehicle I had canceled for a higher price premium they do shady business and NEEDS TO BE SHUT DOWN FOR GOOD, and they need to give me back all the money they scammed me out of.

A complete rip off. They tell nothing but lies on those commercials. My AC stop working, I took it to the dealership and it was nothing back and forth fussing between the both companies. My car was at the dealership for two weeks, no rental car.

I have a problem with my engine. I took it to the dealership and they said that they engine needs to be replaced, they think, but the motor would have to be torn down. Carshield is saying they won't cover repairs if the engine is torn down.

If profit and gain comes before people and integrity, In the long run your business will not profit. Why doesn't honesty and a good reputation matter in most cases? Your profit would be greater in the long run!! You would have better reviews and a life long profitable business FYI in my opinion!!

The entire concept of Car Shield is a rip off! I suggest you all READ THE CONTRACT THOROUGHLY before paying (regardless of plan).

After thoroughly reviewing the contract, I now understand how it works. You (essentially) pay them a monthly fee. You need to wait 30 days (after sign up) to have any repairs (which is okay with me).

Here's the kicker. You pay $100 for the mechanic, but it HAS to be Car Shield approved, and you HAVE to get authorization prior to repairs. (Which means if you need a repair, you might need 3 TOWS from mechanic, to home, and back to mechanic; Car Shield needs to gives the okay FIRST and they're not opened on the weekends. This means if something happens, assuming it wasn't due to neglect, you have to have a mechanic diagnose BEFORE CarShield will pay.)

Majority of the MAJOR mechanical work is ONLY covered if it's in the way of the part that needs repair. And that's ONLY if it meets lubrication. This means things like ELECTRICAL TRANSMISSION WORK is not included. These are the kind of repairs that we need. Wouldn't shock me to know they get a cut from referrals to these mechanics =\

When you call to cancel, ITS A NIGHTMARE! Bless their hearts with their attempts at retention, but it gets to a point, you have to resist the temptation to be rude.

This is my 2nd time having to call CarShield to cancel (1st account was mom's), and BOTH TIMES I'd have to constantly repeat "I just want to cancel." Add this to the fact the agreement was for $109 and they were attempting to AUTO DEBIT the FIRST TRANSACTION (on 1st attempt) $114.

With these practices, I suggest you all find elsewhere. I wanted insurance for my vehicle as a safety net (in case I'm ever lazy). Guess I will use the money Id waste to CarShield and do it myself!

Horrible! Started my policy February 8, 2020 and my policy info disappeared on the app and I call a month later to see if a new app is out. Turns out my card declined and was never notified because of a wrong month. No one ever called me, then I had to set it up again and have to do the wait period. It then turns out because of that I no longer qualify for the best plan based on the coverage. Worst company ever!

CarShield buyers beware! I was told when I signed up they paid for preventive maintenance i.e. the timing chain I asked and they said yes! Took the truck to the Honda dealership today and now they say NO and I spoke with the adjuster. He even said that if it breaks and destroyed the engine they would still not fix it then and I would be responsible because I didn't fix the timing chain. What the *** is the use of a warranty if I can't use it to fix problems. The engine just started making a ticking noise today that is why I took it in. Signs of it going out. This company is a Scam. Buyer beware!