CarShield

I signed up with Carshield in March and I never got my contract or any of my paperwork stating what was and was not covered. And I called and kept asking for them to send it or email it I never received it in a email or in the mail. I never was able to use the service because I never got anything from them to know what I was able to use it for. And I repeatedly called and told them and still never received my paperwork. I had asked for a refund from them because I was unable to use what I payed for because I didn’t know what I could or couldn’t use it for and they said they were not able to give refunds after the first 30 days, and I kept asking for my papers and they said they were going to send it so it went over the 30 days.

Buyer's PLEASE Beware of this business. The others on here are not lying!!!! I signed up for this bull *** on 7/22/19 and called back the same day to cancel because of the reviews I read. My sales person was adamant that what I read was customers who has not told the truth about their vehicles and that's why they are angry and insisted that their service are meeting most customers expectations. I also could not get a rental car paid by them unless they approved the claim for repairing. I have had a rental car since 8/19/19. Their contract isn't what they really say it will do for you.
Unfortunately I had an issue arise on my car 8/19/19 from this time until Yesterday 9/3/19 I had the round around with speaking with someone on the phone about get the car looked at. I had to initiate every phone call. I finally got the adjuster Dewayne on the phone indicating he knew my car issue was a fixable item under warranty but I needed to get him recent receipts showing that I received regular oil maintenance on the vehicle because my oil change stickers showed that I was under the recommended miles to receive an oil change. He also stated he did not show any sludge, but varnish which is normal wear and tear and the car will be covered just get him confirmation of the oil changes. Dewayne did mention on how expensive it would be to cover and that's why he has to make sure he has everything in place as far as proving the maintenance work and wondering if he would find an engine that is not so high in cost.
Today 9/4/19 the adjuster Dewayne calls me this morning indicating he has bad news he did get the confirmed information about the regular oil maintenance for the vehicle but the oil shop indicated that they entered notes on the record for the last two oil changes of the car burning oil so they would not cover my car issues. How disappointing and misleading this company is.... No wonder they have this insurance set up to be renewed month to month....They really try to find any reason to not cover your warranted issues. Very Shady the reviews are not lying.....This site will not let you enter your comment without giving a rating, it is really zero...

I am very disappointed with car shield. They do shady business practices and try to take advantage of their customers. I'm sure it's only a matter of time before they'll be out of business. I would not do business with this company. I would not have given any stars if this website would have allowed it.

I purchased my policy in January. I figured with what repairs I needed, this would be a good investment. This whole experience has been a nightmare from start to finish. For starters, I was calling just to price the policy. I was told it would be $129. As I live paycheck to paycheck, I felt this was too steep. At that point, as they've done with a couple of posters that I read, they ended up trying to sell the policy... going as low as $79 a month. When I mentioned I still had to think about it, they said they would take the offer off the table, so since it seemed to be fair, I took it. After the waiting period, I checked through my contract to ensure things were covered what I needed to cover. Over the past 6 months, I tried filing three different claims and each was denied. The first one, I don't really remember what it was for, but since it fell under the category of wear and tear, I could understand that denial. However, each subsequent denial was infurating based on the out of pocket cost associated with the repairs.
In June, our car was having AC and electrical issues. So we tried to file a claim. The only thing CS would even PARTIALLY cover was the blower motor. And just getting a partial payment from them was like pulling teeth. The claim was initially denied because apparently there was speculation our car was being used as a *** or *** based on the number of miles on it. However, after assuring them this was not the case, they very begrudginly paid for PART of the motor cost... about $273. Our out of pocket cost... which included the deductible for the "payment" was $1,421.30. At this point, my wife wanted me to cancel, however, given the service history of the car, I felt $79 a month was still really reasonable. So even though this claim was partially denied and engaging in such shady behavior as taking out of our account a payment plus late fees without approval without speaking to me first -- because we didn't have the payment on the due date... I was still willing to give them the benefit of the doubt. Also, they never did give me a very adequate reason why this claim was not fully approved.
Today was the last straw. Our engine literally blew up, necessitating the need to replace the intake manifold, a purge valve, and a vapor cannistor. Surely this would have been covered. Unfortunately, it wasn't due to it being an "emissions issue" and my policy didn't cover it. This took me by surprise because when I first bought this policy, I was offered the gold package which I was told would cover everything but the normal "wear/tear" type things (brakes, tires, etc). My dealer told me these three parts would cost $2,325 out of pocket plus tax. To be fair, I was told that there was the potential for part sourcing, but even though they "use parts that satisfy the manufacturer's specs..." (from a conversation with a representative), my dealer will not deal with third party part suppliers because they have a history of not fitting correctly and were of substandard quality (his words, although I had to clean them up a lot for the purposes of this post).
The cancellation process was unusually painless compared to the experiences I've read below. However, when I asked for any type refund (at the time, I honestly had forgotten the blower motor was PARTIALLY covered), things got weird. All I have to say is CS must have a huge PR problem, because when I told the rep that I was going to share my story with a podcaster I follow who uses CS for a sponsor, he immediately did everything he could to try and dissuade me from doing it...saying things like "well we did cover this" and "look at it this way, you would have had to pay for these repairs anyway"... and then spending 10 whole minutes telling me what a great company CS is because of the millions of dollars in claims paid out each year and how much each individual person saves per repair and how I was one of the unlucky ones who didn't get everything covered. He was doing everything in his power to making me feel better by accepting nothing.
Bottom line ... DO NOT USE THIS COMPANY. Their sales tactics are boorish, their contracts are vague, their practices are shady (assuming I'm an ***?? Really?? and taking extra funds out of my account without approval), and their customer service representatives seem to care more about toeing the company line and not give a crap about the customers. I really wish I could have given them zero stars.

Automatic payment of $139.00 to be drawn out on the 29th of the month. CarShield policy to stop automatic payments was to contact *** customer service ***. I called and requested to stop automatic payments and cancel my insurance, on that day August 26th. They hung the phone up on me several times. They then took the money out $139.00 even though I had cancelled insurance and stop automatic payment. The date was only August 26th and not due until August 29th.

Instead of allowing the dealership to use the part that they have on hand they are sending me the part but they don't know when I would receive it. It's been 2 days already without knowing when I'll have my car.

The envelopes that the letters are sent look very alarming. They state to "OPEN IMMEDIATELY PERSONAL AND CONFIDENTIAL" "IMPORTANT."
THE ONLY HEALTH ISSUE I HAVE IS WHEN I HAVE TO EXPLAIN THIS TO MY CHILDREN AND FRIENDS THAT BRING ME MY MAIL. THEY'RE CONCERNED I'M NOT ABLE TO KEEP UP WITH IMPORTANT ISSUES. THEREFORE WE HAVE A DISCUSSION OF THEM TAKING AWAY MY INDEPENDENCE.
THIS CAUSES ME TO BECOME ANGRY, MY BLOOD PRESSURE GOES UP, THIS GIVES ME A HEADACHE, I THEN HAVE TO TAKE MEDICATION, I HAVE TO LAY DOWN. A BIG PORTION OF MY DAY IS RUINED BECAUSE OF THESE LETTERS. I FEEL EMBARRASSED HAVING TO EXPLAIN ALL THIS EVERY TIME I RECEIVE ONE. THE LETTERS ARE COMING AT LEAST ONCE A MONTH. I HAVE TO SHOW THE LETTERS TO MY CHILDREN INTO MY FRIENDS TO PROVE TO THEM IT IS JUST A SCAM THAT THEY'RE TRYING TO GET ME TO DO SOMETHING THAT I DON'T WANT TO DO AND I'VE NEVER HEARD OF THIS COMPANY BEFORE. BUT EACH TIME THEY BELIEVE THE LETTER IS FROM SOMETHING ELSE. THESE LETTERS ARE CAUSING MY FAMILY AND FRIENDS TO THINK THAT I'M INCOMPETENT AND NEED TO GO TO A NURSING HOME. THAT IS BECOMING A MEDICAL ISSUE WITH ME!
THESE LETTERS INDICATE THAT THEIR RECORDS SHOW THAT I HAVE NOT CONTACTED THEM TO HAVE MY VEHICLE SERVICE CONTRACT ACTIVATED. THEY ARE INFORMING ME THAT MY FACTORY WARRANTY HAS EXPIRED AND I WILL BE RESPONSIBLE FOR PAYING ANY REPAIRS. I SHOULD KNOW THAT BECAUSE I HAVE A CHEVROLET MALIBU 06, THEY KNOW THAT TOO IT'S ON THE LETTER, I'VE NEVER HAD A FACTORY WARRANTY ON IT. I GOT THE CAR THROUGH AN INHERITANCE.I'VE NEVER HAD ANY KIND OF EXTRA WARRANTY ON IT.
I USED TO GET PHONE CALLS FROM THESE PEOPLE BUT EVERY TIME THEY'D CALL I WOULD HARASS THEM EVEN MORE BECAUSE I HAD NOTHING ELSE BETTER TO DO BUT TO GIVE THEM THE RUN-AROUND. THEY QUIT CALLING. BUT NOW THE LETTERS KEEP COMING. I ASK THEM TO PLEASE STOP SENDING THESE LETTERS. I EVEN SAID I SOLD THE CAR. THE LETTERS KEEP COMING. PLEASE HELP ME, it's driving me crazy and I don't have a warranty! I told him I was going to call you guys they don't care. Thanks

I took the car to the shop that I usually get my oil changed at. They said it was the Crank shaft. I called the dealer and they said they don't make that anymore, said would have to replace the engine. They wanted to set up appointment for Monday however I wanted to take it to a place that was closer to home. I took it to a neighborhood shop called Shums and he confirmed it was the engine, he was getting ready to fix it but Carshield kept going back and forth with him and he didn't want to deal with them anymore. I called up Carshield and they got me a referral for a place called Aamco. While I was there I ended up having the same issue I did at Shums. Carshield was putting us through hoops and wouldn't cover it.

Car shield is a RIP off. I had to do some repairs to make my car safe and they said that voids their warranty. But they failed to mention that when I reported the repairs I did and they kept collecting my premium. Then when it came time for the claim they should cover they said they should have cancelled it back when I reported it so they would refund the current month only. Stay away from this company. They have there warranties managed by a different company and they do not communicate. They also will not let you talk to the people making decisions either. They are off limits to customers. Dont expect a call back from the company that they sell the warranties too either. They are the worst. If you have money you want to just give away then they will take it but stay away otherwise.

I bought this warranty for my vehicle incase of something happening to it or breaking on it. I'm a mother of a one year old and a four year old so it's crucial that my vehicle is dependable. The first and only time I had to take my vehicle in was because my A/C stopped working and started blowing out hot air and making a knocking sound. After an entire day and a half of my vehicle being in the shop, the mechanic called me stating that carshield denied my claim and that I had to pay for the diagnostic test of $135.00 that had to be done in order to figure out what was wrong with my vehicle. Confused and frustrated, I asked why it was denied when I was told that the A/C was covered when I purchased the contract with carshield. He said that because the clutch went out first which caused the damage to the compressor carshield would not approve the claim because the clutch is not covered in the contract. I asked how exactly do they cover the compressor but not the clutch when they are basically one unit? The mechanic basically told me that from the second he called carshield to make the claim, they starting asking him irrelevant questions that had nothing to do with the A/C as well as trying to find anything that is not covered in the contract that could cause the car issue so they wouldn't have to cover the cost of the repair. For something that was supposed to be covered or that I was told would be covered, it was not. Now I have a $1300.00 auto repair bill that I am going to have to pay out of pocket for not including the $135.00 diagnostic test, the two payments of $109.00 each for the months of July 2019 and August 2019, but also an $80.00 car rental bill that I had to pay out of pocket for. Again, I am a working mother of a one year old and four year old and can't be without a vehicle. So I rented a car for two days out of my own pocket expecting to be reimbursed within a smooth process with zero catches resulting in a fixed vehicle thanks to carshield. Boy was I wrong. I have called carshield since then seven times all resulting with carshield hanging up on me each time. I asked multiple times during each call to speak with a supervisor and was told there are no supervisors available to speak with before them hanging up on me. I have never dealt with such an unprofessional company like carshield before with such disrespectful and rude customer service agents. Carshield has done nothing but lie to and steal from not only myself, but to and from my children as well. All I want is for my contract with this company to be cancelled and for the full refund in the amount of $218.00 for the two monthly payments I made be refunded to me in a timely manner. I would also appreciate a reimbursement for the $80.00 rental car payment I had to pay out of pocket for as well. I just don't understand how this company is legally able to conduct business like this. Something needs to be done! This is just not morally right.

CarShield is sending solicitation mailers that clearly attempt to give the impression that they are being sent from or in direct association with new vehicle manufacturers to owners of newly purchased vehicles. They are replete with bogus 'Customer ID #s' (even though people are NOT current customers) and imply that time is running out to enforce service contracts. Only after you read the fine print - the very last two lines - are you advised that this is a third party attempt market a service contract, and has no affiliation with a vehicle manufacturer. Extremely misleading, and I have to wonder how many trusting yet unsuspecting new car owners have been panicked into purchasing these service contracts. Its criminal what this company is doing... The layout has obviously been very carefully laid to convince the recipient that the letter pertains to them and their particular purchase, and that refusing to purchase said policies will negatively affect their vehicle performance.

This company is the absolute worst they dig to find reasons to deny your warranted claims

I signed up with Car Shield at the end of May 2019 for a month-to-month contract. I was not happy with their services, so I called their Customer Service line on Monday, August 26th, 2019 and asked that my account be cancelled as I would no longer like to use them for services. I was told by *** (Customer Service) that he could cancel my account, and he tried to contact a Supervisor to speak with me about my negative experience, but a Supervisor was not available at the time to talk to me. He told me a Supervisor would be reviewing my situation and calling me back.

I did not hear from anyone as of 2pm that afternoon, so I called back and spoke with another lady, also in the Customer Service Department (I do not recall her name). When I re-explained the entire situation to her, she began to go over other services that Car Shield offers (I am assuming to convince me not to cancel my account). I listened to what she had to say....she offered to transfer me to the Parts Sourcing Department to see what they had to offer. I agreed that I would be willing to listen to them, however, I NEVER stated that I would agree to keep my account open, and at this point, I was under the impression that my account was still being cancelled (if hadn't been already).

I noticed at 8am EST this morning that my re-occurring $79 monthly charge from Car Shield had gone through my bank account. I called the Customer Service line AGAIN and spoke with Vicki (she refused to give me her last name). I explained the entire situation to her ONCE AGAIN. She put me on hold for over 10 minutes, came back to the call and told me that she could cancel my account but they could not refund me ANY of my $79 (even though the charge had gone through just 8hrs prior, which goes against my contract stating I would be entitled to a "pro-rated" amount at cancellation). I asked to speak to her Supervisor, in which she told me that Supervisors do not speak with customers and I could not do so. I asked for her Supervisor's name and she told me it was ***. I also asked to speak to ***, the original gentleman that I asked to cancel my account and she told me he was not in the office.

I will be going to my bank this morning and disputing the $79 monthly charge from Car Shield, in addition to this complaint. It is terrible business practice that a customer asks for their account to be cancelled, the employee does not follow through with that and when the customer is charged anyways, the business does not do their part and accept responsibility for making an error.

Furhermore, I do not even know if Vicki even cancelled my account as I have not received an official "Cancellation Form" of any kind.

Called Carshield when looking for an extended warranty for my daughters car.The process went smoothly. I had some concerns and the salesman said it was month to month and I could cancel with no penalty. I sold the car on 8/27/19. I called them on 8/28/19 to cancel and ask for the refund that was taken out on the 25th, 3 days earlier. He canceled the policy but said that I would not get a refund of the latest payment. That is contradictory to what I was told. I expect them to honor their word and refund the last payment of $125.

I've been with Carshield since 2016 I was paying almost $200 a month for 2 yrs and they gave me a 5yr plan( pay for 2yrs and they give you 3extra year) but everytime I take my vehicle in for repair they claim to not cover whatever the problem is! example:ON August 23rd I took my vehicle in cause my AC wasn't working properly among other things that was wrong with it but I talked with a carshield agent and she said yes we cover AC! but when the Technician called and told them about the repairs, they denied my claim reason being there was a leak in the hose in the AC and they don't cover the hose!!!! I have a lot more claims I submitted and they denied

I purchased an extended warranty on two of my vehicles with this company. Approx. A month or so later my 08 jeep btome down. I had it towed with my own AAA. To a certified ASE mechanic. To find out the problem. I have service records and maintenance upkeep of my vehicles.. Its also on ***. I dont drive my cars much.because I have health issues however I pay my bills faithfully including CarSheild.. .the mechanics called and said I needed a motor. Car sheild told them to tear down my motor ar my expanse before they think abour paying for repairs. The mechAnics sent carshield videotape of tve motor sound and smoking and what it was doing as proof. . I pay them still non stop and to no avail my vehicle hasnt been repaired. Its beed at the shop a monthand a half. I call car sheild , they put me on hold for an hour or more. This is totatLlg obscured. I dont know what to do. I just want my vehicle fixed. I pay for a service and I want the service performed. Is these people a scam or ripp off or something. Please belp me . I need my car fixed.

To whom it may concern, I took out auto insurance with car shield in 2018, and I have not been happy with this company, due to unprofessional issues. I was told in my contract that I can cancel at any time and my down payment of 150.00 will be refunded back to me along with the money I paid the company within the years and some months that I was insured. I sent my cancellation letter in on August 9th, 2019. They did not cancel my policy until August19th, 2019. I was told that as soon as the company receive my cancellation letter, they will put my down payment back into my checking account. I have not received my down payment nor have anyone tired to contact me regarding my refund I put into the policy monthly which was 77.00 a month. *** drafted this amount out of my checking account on every 10th, of the month. I have been misinformed every time I call regarding my cancellation and refund. I have talked to so many customers service reps that tell me a different story every time I call in. I need help to get my Monet back this company has taken away from me. I have been ripped off and I don’t feel that they will reimburse my money to me. This company is a rip off. Please help me with this matter. Thank you

Sales representative claimed that all internally lubricated parts of a transmission would be covered. Upon reading the fine print of the agreement found this not to be true. Called to cancel the policy and request a prorated refund for the remainder of the current month. I was informed that it is company policy to lie to potential customers in order to get them signed up so they can refuse the refund and keep the money.

For over a week I have received letters from this company about a vehicle I do not own. When I called to tell them this fact and request to be taken off of the mailing list the women told me to disregard the letters. Nothing about taking us off their list, no I’m Sorry for your troubles. NOTHING! Then when I asked them to not call either she was VERY rude and insisted her company does not call and I was mistaken with another comp that WAS NOT hers. Just very rude, argumentative and down right nasty to me.

DO NOT USE THIS COMPANY THEY ARE TERRIBLE! Customer service sucks, the warranty coverage sucks everything about this company sucks! Better off going with another company over this one! Learned my lesson the hard way so maybe I can save someone else from the same!!