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Address: 503 Pearl Dr, Cottleville, Missouri, United States, 63376-1071
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I purchased an extended warranty on three of my vehicles from car shield totaling 307 am month since April of 2019. I brought my 2012 ford f250 to *** dealership because my transmission went out. *** called car shield to have them pay for the repair. Car shield sent out an adjuster and the adjuster made a report that my truck was modified and had a lift which my truck has air bags not a lift. This company cancelled my contract without warning or so much as a phone call. Since April of 2019 I have paid over 800 dollars for the extended warranty. They have denied my claim and cancelled my contract on my ford truck. This company just took my money and will not refund any monies back. My truck is sitting at the dealership with the transmission taken out and apart and not repaired. I want my truck fixed are all monies refunded!
Your powertrain gold service contract for your 2012 F250 was voided by your service contract administrator, ***, because of modifications outlined as an exclusion in the contract terms. There is also signage on the vehicle indicating that it is used for commercial purposes.
The monies you have paid into your service contract have been refunded in full.
Respectfully,
Customer Relations
Complaint: ***
I am rejecting this response because: first of all all monies have not been refunded.
Also this vehicle is not used for commercial as I am disabled and it’s my wife’s business and I drive it around for personal use to show her business name. And I don’t not have a lift on my truck I have air bags, the adjuster does not know his job. Also the contract was cancelled with out notice to me or my wife. I want my truck fixed or I will file in the court system! The extended warranty was bought in good faith and paid up front, car shield could of choose not to cover the truck! Again I want my truck fixed or send out another adjuster who knows his job and I want to be present. If this does not happen within a week I will contact my attorney.
Sincerely
Per your contract terms, under section D EXCLUSIONS, part d. it states, "excluded are...any otherwise covered part that did not meet manufacturer's specifications, including modification and/or alterations to the vehicle...."
Your contract terms also state, "The ADMINISTRATOR may immediately cancel this contract .... if your vehicle is found to be modified in any manner not recommended by the vehicle manufacturer".
*** voided your service contract due to modifications.
Your down payment was credited back to your Visa Card ending in 8444 on 8/20/2019. The remaining payments you made were refunded back to your card due to chargebacks filed by your bank.
You have been refunded in full all payments made.
Respectfully,
Customer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I was told when I purchased this service that it would cover any service charges on my car. I have been paying for 11 months and the 1st time I took my car in they denied paying the invoice. Additionally, the car service had an extremely difficult time even getting someone to address the issue.
Thank you for bringing this to our attention. We have contacted your service contract administrator to get information the the repair claim you have referenced.
***, your service contract administrator, stated that the repair claim was submitted for the ignition coil, spark plugs and a valve stem seal that was leaking. These items are not listed as covered components under your powertrain service contract terms.
If you would like to cancel your service contract please contact our customer service department for instructions on how to do so. They can be reached at ***.
Respectfully,
Customer Relations
Complaint: ***
I am rejecting this response because:I was told when I took out the policy that all maintenance charges would be covered.
Sincerely
The sales representative you spoke with walked you through the sample policy that listed all covered components of the powertrain gold service contract you purchased for your Mini Cooper. You also received a copy of your service contract in the mail and had a 30 day free look period to read over all the contract terms included all covered components with a full refund if there was anything you did not like regarding your powertrain gold service contract.Please contact our customer service if you have any additional questions or if you would like to cancel your service contract. ***Respectfully,Customer Relations
Carshield is a joke. They tell you they will cover different parts on your car to only find out they will come up with every excuse in the book to no pay for your car repairs. I wish we would have checked their ratings before giving them a hundred plus dollars each month.
My vehicle has been in a service shop *** for 2 weeks. I have a 2006 Chrysler Town and County. The van needed an alternator and actuator. They sent the alternator but didn't send the actuator. I called 3 way with the shop. They hung up when we told them they haven't sent the parts to get the job done. They have been giving us the run around this whole time.
We have contacted your service contract administrator on your behalf to get information on the repair claim you have referenced. They stated that they paid your repair facility 653.02 on August 21, 2019 for an alternator replacement.
***, your service contract administrator, stated that on August 21, 2019 your repair facility said to remove the door actuator latch from the claim. They had not yet received the part and said you wanted to take your vehicle out of the shop.
If you have any further questions or concerns regarding this repair claim, please contact *** and they will be able to fully address any questions you may have. You may also contact our customer service department at ***
Respectfully,
Customer Relations
I had purchased a month to month contract with Carshield who promised me that they would handle of all of my issues with my car if ever I had an issue with my transmission and engine if I should ever need them. I paid $99.00 each month for this contract. Well in July 2019 which was last month my engine went on me. I had to have my vehicle towed 5 times to several repair shops. I was told by 2 places that they stop dealing with Carshield because they don't pay. A customer will have to dig deep into their pockets to get the repairs done. I finally decided to have it towed to the *** dealership. An agent was assigned my case and then told me that they could not pay for a new or rebuilt engine. I'm left broke and out of a car at the same time. Make it so bad, I'm handicap and stuck in the house. I will have to use my wheelchair to go get my dogs their food as well as mine.
We have contacted your service contract administrator, ***, on your behalf to obtain information on the repair claim you have referenced. They stated that your repair claim is pending your approval of a diagnosis to cause of failure, per your contract terms. Their last notes on July 30, 2019 state that you were considering moving your vehicle to a repair facility that did not want an up front payment for diagnosis.
Per your request in this complaint, we will cancel your service contract and refund the payments you have made.
Respectfully,
Customer Relations
Never signed a contract with CarShield, but that didn’t stop them from harassing. I would receive an mail that had no return address and words boldly claiming that it’s very important and should be opened immediately. Inside it is from CarShield and they are claiming that they are the official car warranty and I should contact them to start service
purchased carshield atuo warrenty 5/29/2019 paid all monthly paymnts untill completion 7/2019 . on 8/15/19 took 2006 cadillac dts to firestone auto shop. informed that battery was issue along with alternator. called united car care and was told that I would be denied service because car had a branded title? which I did not know. #1 why only give me a percentage of my refund if the warrenty was no good? please help me with this issue.
Your service contract was void due to the fact that your vehicle has a branded title. Service contract terms cannot provided coverage to vehicles with salvage or branded titles.
Your service contract has been cancelled and your full refund of 3,214.38 was mailed out to you on August 22, 2019.
Respectfully,
Customer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Sincerely
I took my car to a repair shop. The shop called Carshield and told me that they would not cover repair costs or towing costs. I was told by Carshield that I would be covered and protected when I enrolled in services. They stated I was on a different contract and would not honor the costs. Due to this, I have lost my car and no longer have one.
1994 Chrysler Lebaron qualified for a repair negotiation membership because it already had an existing failure with the fuel pump. The repair negotiation membership would be able to help him right away by contacting his repair facility and negotiating the best price possible for parts and labor. The repair negotiation membership was explained fully during the call.
*** has requested cancellation of his repair negotiation membership and has been refunded the $16.99 he has paid for the first month of membership.
Respectfully,
Customer Relations
Paid $3,793.00 for a Carshield Powertrain Plus Coverage back in 11/2016 and was sold very simple by saying anything goes wrong with your engine, transmission, transfer case, Air Condition, Fuel, and gaskets and seals are all covered. Just had my second claimed denied and had my Son read over everything, he advised my to cancel it immediately cause nothing is covered. Told me that it has a loop hole for the loop hole. They sold me a Senior Citizen and retired Navy Service Member a junk warranty. I don’t have access to the internet but have since found out they have a F rating with the Revdex.com and lots of 1 star reviews. How can they continue to function and operate like this. This is a complete ponzu scheme. With the 100 of customers the sign up the probably pay out 10-20% of all claims if that. I’m looking for a full refund for my Coverage that didn’t cover anything. I will next be contacting the local news and going to social media to see if there’s any other Seniors or Ex Service men or woman targeted.
Thank you for bringing this to our attention. We appreciate the opportunity to respond.
You purchased a powertrain gold service contract for your 2004 Volkswagen Touareg on November 23, 2016. The covered components were addressed during the initial sales call and you received a copy of your service contract with outlined all covered components in the terms and conditions of the service contract.
You had a claim submitted on August 16, 2018 for a sunroof drain and tie rod ends. These components are not listed under your powertrain service contract terms as covered components.
In July of 2019 a repair claim was submitted for the front shaft seal of your compressor. There is no stand alone seal or gasket coverage under the contract terms.
The powertrain service contract that *** purchased covers many components, however, these items are not listed in his service contract terms as covered.
Worth noting, our service contract administrators have paid over 14 million dollars in covered repair claim in the last 6 months alone.
*** service contract has been cancelled as he requested and he in the process of being issued the prorated refund he is due. We have waived the cancel fee for him.
Respectfully,
Customer Relations
Complaint: ***
I am rejecting this response because:
Sincerely
Carshield is broadcasting fraudulent advertising. Their advertising says that everything is covered--they say that all your automobile problems will be covered. This was not my experience. They use Autoshield to fulfill the work. Carshield is the marketing agent.
We have contacted your service contract administrator on your behalf to get information on the repair claim you have brought to our attention. Your vehicle inspection showed that your vehicle had all for engine mounts collapsed, pre existing the effective date of your service contract. Pre-existing failures are not covered under your contract terms. The sales representative you spoke with did advise you that no pre-existing failures would be covered.
Getting the run around from adjusters. Cannot get my car repaired. Every day its a call to the office but ore hoop to jump through after another.. My engine and transmiaaion needs work. However, we wanted to do it in phases. They insist that we have to break the car down for both items with no guarantee of repairs. Communication is bad. Every adjuster says something different. I want my car fixed immediately. It's been about 1 month.
We contacted your service contract administrator and they said they spoke with you on August 20th, letting you you that they are moving forward with repair claim. Please contact American Auto Shield, you service contract administrator, at *** for any additional updates on your engine repair. You can also call customer service at *** and they will be able to assist you with any additional updates.
Respectfully,
Customer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Too many to list. So not want to pay claims for repairs. Have to spend hours negotiating services that are covered. Customer servicebis terrible. Used my credit card when I had removed it from my file for payment. Pay 2nd rental bill of 170.00 because it was additional time for the car too be repaired.
We have contacted your service contract administrator, American Auto Shield (AAS), regarding your repair claim history. AAS has paid two repair claims for you totaling $3735.07. The latest for 1130.00 on November 25, 2019.
Please contact your service contract administrator if you have any further questions or dispute regarding your repair claims or see section M of your service contract regarding a dispute regarding repair claims between yourself and AAS. AAS is the obligated party under your service contract and has full authority over claim procedures.
As shown in your service contract, AAS can be reached
I signed up for services with this company back in February 2019. This past month, my transmission has gone out and they sent out an inspector. The inspector stated it was normal wear and tear and it was not caused by neglect. At that time, they stated to go ahead and replace the entire transmission. When I bought the car in 2016, the dealer stated they changed all fluid, filters, complete maintenance, etc in the transmission before the car was sold. Carshield is now denying the claim and are requiring documents of maintenance for the last 12 months. I turned that into the dealer and the dealer has faxed that to Carshield. About a week later, the dealer reached out to Carshield (because they had not heard anything) and they told the dealer that they have decided not to honor my claim.
we contacted your claims administrator to check on the repair claim you have referenced. The claim you have referenced was not denied, but was pending you sending in your manufacturer scheduled transmission service and filter change so they could move forward with your claim. These service records were never sent in.
Your service contract has since cancelled for non payment. Per your contract terms, when a contract cancels for non payment, no refund is due. However, as a gesture of good will and in a good faith effort to resolve your complaint, we will refund you in full minus the inspection fee and the previous starter repair claim that was paid on May 3, 2019.
Respectfully,
Customer Relations
I call to cancel my contract policy with Carshield because it was a month to month policy. In case if I didn't use the warranty I could never get a portion of my money back that I paid for the down payment and monthly payments. Before canceling my policy over the phone, I would make my month to month payment. Because I cancel my policy in July, I did not make my monthly payment by phone or on the computer which is due on 4th of every money. On yesterday CarShield stole $160 off of my credit card. I cancel the policy and they refuse to cancel it. They keep trying to sell me about if the vehicle breaks down the repairs would be costly. I need help in getting my money back.
Thank you for bringing this to our attention. We appreciate the opportunity to respond to and resolve this matter.
When you purchased your service contract, you gave the representative you spoke with authorization to run you monthly payments on the 1st of each month. You provided your *** Card information and gave your authorization to run it each month.
Your service contract has been cancelled as you requested and we will refund your August payment as a gesture of goodwill.
Respectfully,
Customer Relations
Just bought a used BMW 328i in June and a few weeks ago it started vibrating badly at idle. Took back to the dealership and they replaced 2 motor mounts. I paid the $100 deductible and was on my way. CarShield did what they said they would, not sure how if and when the next repair will go but this one was A+
Thank you for the kind review. We appreciate you taking the time to let us know of your positive experience with this repair.
This company has violated so many TCPA laws I have lost count and also spoofing numbers is a very serious violation. I have a call log of over 50 times they have called me and called from spoofed numbers. Also please see employee comments on Indeed about your call center. You have been asked to STOP calling me and you continue to call for CarShield and *** selling their warranty plans. STOP calling me!!
This consumer is on our "do not call list." Her complaint should be with CarShield.
We show 4 calls to *** after we received an internet request listing *** phone number, July 30, 2019. We have not called *** again since July 30, 2019. Our company also does not spoof numbers. If *** is receiving phone calls, they are coming from other Marketers, not CarShield.
Our company only calls consumers if they have requested information or if they have a current vehicle service contract with us that nearing expiration or has expired.
We have already removed ***'s information from our call and mailing list as soon as she requested it.
Respectfully,
Consumer Relations
Complaint: ***
I am rejecting this response because: I never opted in and never contacted CarShield until you violated TCPA laws. I have learned the new thing for companies is to purchase *** based space to state opt in from people. If I wanted a car warranty I would contact someone and give them proper information about my vehicle. I would not use *** IP address as you showed me as my contact information and vehicle information mileage totally incorrect. I had you logged as only 3 calls but certainly appreciate you letting me know it was 4 TCPA violations. You also state you have quit contact with me but you haven’t I’m still receiving your threatening sounding letters and as of to date 5 after you state I was removed from your contact list. So no your falsely used opt in tactics don’t apply to me. You state I opted in July 30th and that IP address is from *** and at 1:30 A.M. and I’m never on a computer at 1:30 A.M. because I’m asleep I have to to be at work at 7:00 A.M. I’m assuming I opted in and flew back into Texas from Canada where that IP address came from where you state I opted in and made it to work by 7:00 A.M. Sounds pretty ridiculous to me and like I said you’re still sending me your threatening sounding mail after stating you have had no contact with me. I’ll attach the proof of your 5 letters since you removed me from your list. In fact I just received another one and I’ll attach IP address where you state I opted in as it’s from *** out of Canada a cloud based service.
Sincerely
We received a request for a call regarding information online listing the phone number that belongs to ***. We called the number 4 times. When *** requested we remove her phone number from our system, we did it immediately. We've removed her phone number from our system and her address from our mailing list.
She has already sent us the copies of the mailers she has received and we have removed her from our mailing list.
We have complied with her requests.
Respectfully,
Customer Relations
Initially you requested not be contacted by phone again. We complied with that request. You just recently sent us the mailers that you had received, not having mentioned them before. We have removed you from our mailing list as you have requested.We have done everything you requested and respectfully request this complaint be closed. Thank You Consumer Relations
Complaint: ***
I am rejecting this response because:
no you have never complied with my requests or I would not still be receiving your mail. So whatever you come back with is not satisfactory to me because it’s a lie I proved that when I furnished those flyers you sent me. Look at the dates way after July 30th. When you claim I opted in which is another lie. Using *** IP address doesn’t opt me in nor did any of that you sent me. I didn’t create this situation you did with all your threatening mail and your TCPA violations phone calls.
Sincerely
I have 3 Car Shield notifications from Car Shield addressed to my address but to an individual that does not live at this address. On 7/29/19, 8/9/19 and 8/13/19 I called Car Shield to have this address removed from their database. I spoke with ***, *** and ***. They have not removed this address from their database and I continue to get notifications. Each time I call I am assured that the address has been removed but still I receive notices that are not mine.
We have removed you from our mailing list. I believe the confusion came into play when the reps you spoke were removing your name and address rather than the incorrect name that was listed on the mail pieces you were receiving.
We have removed both your name and the incorrect name from our mailing list. You should receive no further mailed advertisements unless one has just recently been mailed.
We do apologize for the inconvenience.
Respectfully,
Customer Relations
I purchased the Car Shield vehicle service contract in January, having at first $90 and later $79 monthly charges on my VIsa. Their advertising states that this warranty would be honored by 'any reputable repair service'. When my car's engine check light went on last week, I called 4 service companies and was told they would not honor Car Shields' warranty. Two were Dodge dealers since my car is a PT Cruiser. I have paid over $500 since January and only when I went to use it, learned it was worthless. I believe their advertising promises are highly misleading and quite a scam.
Thank you for bringing this to our attention. Our claims administrators have paid over 14 million dollars in covered repair claims in the last 6 months alone. We do not understand why your local area dealers or repair facilities would not accept your service contract.
Your service contract has been cancelled as you requested and you are in the process of receiving a full refund for the monies you have paid into your contract.
Respectfully,
Customer Relations
Complaint: ***
I am rejecting this response because: While the response was acceptable, I have seen no sign of the refund promised. I do not want to have them provide incorrect information to Revdex.com and never refund. Their advertisements and booklet 'suggest' that any car service will accept their 'insurance', but I learned that NO =service place in my area of the country was willing to work with them due to slow payment, slow permission for repairs, slow response time. When I receive my refund as promiosed = between $500 and $600 - I will be satisfied with their response.
Sincerely
Contract *** TOTAL SCAM !!!! Contract # ***. I am a senior citizen who purchased a "Platinum "Luxury" vehicle service contract with this company. They knew it was a 20 year old car and I live in NYS. Upon taking my car into the garage they will repair nothing !!!! Because my car has RUST !!! If I knew NOTHING is covered because of rust I would never have purchased this contract !!!! When purchasing this contract I had total peace of mind thinking I could continue driving my car that only had 72,657 miles with no major issues. I feel TOTALLY scammed and would like my money back ! I feel I was deceived into a total sense of security, when in fact I HAD NONE !! Total SCAM !!!
We appreciate you bringing this to our attention and the opportunity to respond.
We have contacted your claims administrator on your behalf to obtain information on the repair claim you have referenced. You had purchased your service contract on 6/24/2019. on 7/30/2019 a repair claim was submitted by *** for several failed components. These were found to be pre existing the effective date of your service contract and denied per your contract terms. If you have any further questions or concerns regarding your repair claim, your service contract administrator, American Auto Shield, can be reached at ***. They will be able to fully address any claim related inquires you have.
Your service contract has been cancelled as you requested and you are in the process of being refunded the 2 payments you have made.
Respectfully,
Customer Relations
The worst company! My bill $3,676.00 Car Shield paid nothing.
We have looked into this for you and see that you purchased a Powertrain Gold Service contract for your 2006 Subaru with 135,761 miles. The covered components are addressed during the initial sales call and you have 30 days to look over your service contract terms and call or cancel with a full refund if there is anything in the terms you don't like for any reason.
The repair claim that was recently submitted was for components not listed in your powertrain service contract terms as covered. Struts and power steering pump are not listed as covered under the powertrain service contract.
I'm not satisfied with contract deal which they lied too me saying I'm covered with towing, engine work, battery etc, when it came down to using them I had to pay out of pocket their say my contract only covered nogotiation prices. Another thing will not let me cancel, so I called my credit card company told them to put a hold on paying them they don't have my consent for next month bill.
You purchased a repair negotiation membership for $25 on July 22, 2019. It was explained to you at that time what a repair negotiation membership included. Because your engine light was on at the time of purchase, you were not eligible for a service contract as this would have not been covered because it was a pre-existing failure. The repair negotiation would be able to help you right away with making sure your repair facility was charging you a fair rate on parts and labor, and negotiate your bill down to the best price for your area.
This was fully explained during the call.
Your repair negotiation membership has been cancelled as you requested and you have been refunded the $25 you paid back to your Mastercard ending in 6197 on August 10, 2019.