CarShield

I purchased an auto warrenty for repairs on my vehicle inder a month to month contract. I had been late a few times but car shield customer service told me not to worry about it because the policy was still in effect and my vehicle was covered for up to the due date of the next month. Last month I called and let carshield know that I was not gonna ve able to make the payment so they pushed it out for me on a poat date after I asked to make sure if I did this my car would still be covered. They said yes it is not gobna cancel until the 15th of July. My car started over heating and my ac wpuld not turn on so I took my vehicle to the mechanic and they said they would diagnois it then call car shield after they called the administrator they told the mechanic that there is a descrepency with my policy to contact car shield customer service. I did and they said I was covered but they will make sure then they said due to non payment I am not covered.but they still have my bank info to run the payment . So I was told several times I am covered then they turned around and said I am not. I called the administrator and they said that carshield sent to them that my policy canceled on the 4th of july 2019 and until they up date it they will not cover the repair
I was lied to about still being covered and takingy bank info when I was actually not covered. I spoke to a manager at carshield and she said she sees the notes on July 2nd where I was told that I would still be covered but I am actually not then she contradicted herself and said my coverage is set to cancel coverage on the 15th of July if I do not pay. Very misleading as to if I was ever covered in the first place. I asked for a refund due to mis represebtation and no correct communication when it came to customers or the administrator.

Had a transmission issue. Sent in the requested maintenance record and never heard back from CS. Long story short my truck stayed in the shop for almost 2 months and now I have to pay for getting truck fixed. DO NOT DO BUSINESS WITH THIS COMPANY BOTTOM LINE!!!!

We purchased an extended warranty from car shield. Under the contract it states the air conditioner and compressed/evaporator is covered. We took our vehicle to a Dodge dealership repair facility. The mechanic started the evaporator was bad and needed replaced. He also stated the lines from the evaporator would need replaced. We understand the lines are not covered but the evaporator IS!!l The car shield representative reported that he doesn't think it should be covered because it could have been n caused by the lines. The mechanic reports you cannot change one without the other. That car shield is just trying but to pay. We feel that they are breaking the contact. We want them to honor the contact they put in place!

I recently purchased car shield thinking that I was going to get a repair on my vehicle. After the bogus advertisment, the false promises, and my car getting towed to the shop only to sit there I was told carshield could not help me. Mind you this is all after they took my first initial payment and my first monthly payment that they told me that my contract could not be using that they would not honor any claims for my vehicle. I spoke with a customer service representative on Monday July 8th 2019 after being informed that I could not be a customer, only for the lady to tell me that hey you're getting a refund we just don't know how much. On Tuesday July 9th at 7:55 a.m. Central to Eastern Standard time I talked to his supervisor by the name of *** first of all she was very very rude very ugly in not professional at all advised me I was not getting a refund because I was behind on my monthly payment which is untrue, and that I was past my 30-day billing cycle mind you my car couldn't get repaired because I didn't wait the 20 day waiting period. Now I don't understand many things but I do understand that if I'm in my 20 day grace. Then that means I'm eligible for a refund or repair if my refund can't be granted because I'm past the 30-day grace. I warned you please do not give this company any of your money and do not do business with them can I please get someone to help me get my refund that I spent hundreds of dollars to try to get my car repaired that's now going to cost me over $1,000 out of pocket. thanks the carshield I am currently without a vehicle and I'm going to be out of thousands of dollars because they refused to refund me. Any inside from upper management other than *** would be greatly appreciated my number is on the complaint and my email is a well please call me in the prompt matter to help me get this resolved thank you and have a great day.

Bought car warranty and serviced vehicle per warranty requirements and paid for bill monthly. Warranty denied repairs due to some of the service receipts not including the VIN, although they do include the license plate on all the receipts. Please note that some of the receipts document both the VIN and license plate number, however warranty still denied even though clearly it’s the same vehicle.

First I filled out an online questionnaire. About five minutes later the phone rang. The guy who called asked me questions, to which I had just answered online. I told him that I wouldn't have answered the questions with dishonest information. Then he told me that he had to transfer me to a specialist. (I thought that's who I was talking to). I heard a few clicks, then I heard him say "God I hate people like this" just before he hung up on me. If they are this negative and rude on the front end, I sure don't need to lose hard earned funds on top of it, down the road. And after reading the posts on this page - I'm gonna pass. Life has enough headaches without adding CarShield to the equasion. It's entirely too bad that this web site won't accept a "no" star rating, so I am forced to give them a one star.

They will pressure the *** OUT OF YOU to purchase there WARRANTY NOT GETTING A STAR

I have had a contract with Carshield now for since March 2019. And I learned that in order for my car to be repaired, under contract, that I had to get approval from three different people within the company. I went to a *** dealership, and an adjuster had to come see the car. (I take it there for regular oil changes.) There was an oil leak that the dealership found. The adjuster told me that it was a lack of maintenance, which isn't true. He told the dealership that is was because I am an *** driver, but I can prove that I haven't driven for *** since getting the contract with Carshield.

For over a year I have been receiving letters from this company claiming I need to respond right away because my warranty has expired. I do not have a warranty with this company and they should not word the letters like this. It is very misleading.

My vehicle has been waiting since the first week of May 2019.I contacted CarShield to have my vehicle serviced for transmission installation. I have contacted CarShield with different representatives to get my car serviced. CarShield has been informing me as well as the service dept. to call them back and forth with no result. CarShield advised me to accept their transmission in June which I did. It finally arrived last week. It was installed but had to be taken back out because it was faulty. My car is equipped with hand controls and it is the only car I have. The service place was unable to get me a loaner car because they cannot install hand controls on their cars. I feel I have been very patient waiting. I cannot seem to get this issue resolved. It is now July 8, 2019 and I feel like CarShield has been indifferent and not as caring as advertised. My whole summer has been wasted on trying to get this resolved. This situation has caused me much grief and anxiety which could have been solved if CarShield would have done their part as advertised.

My name is Patricia *** and I am 71 years old Judith one of your employees was just plain out rude no empathy what so ever today. I called two days ago and spoke to Tamara she gave me a plan for $24 dollars and some change. My car broke down while I was visiting my brother (dementia) in a nursing home and the car is now park in their driveway. I didn't leave the keys in the car so Tamara said, when you find someone to drive you to give the keys to roadside just call and they will have my car towed to my home and all the information will be on file and that was that until I got Judith on the phone today. Now she is telling me that the car needs to be towed to a mechanic shop. I don't have any money to get it fix if I tow it to a mechanic shop. Tamara took my home address for the tow. I don't have any money now until next social security day. Someone is not being honest. If you can't tow it to my house like Tamara said, please cancel my contract and put my money back on my account, please.

Ive only had them for a few months and I dont drive my car that much anyway, I live 1 mile from where I work. About a month ago, my steering started acting funny, I thought it needed power steering fluid, I couldnt find where to put it so I just parked it till my husband came home. Then I had to leave town for a family emergency. Well after looking at it and talking to some mechanics, it was a problem worse than power steering fluid. I dropped my car off at shop today, mechanic called me and said they were going to pay the claim but wanted to send an inspector to look at something first, to make sure the mechanic wasnt lying I guess. So if they pay, I will definitely have them for all my vehicles. Mechanic said it didnt seem like it was a problem so we will see

We wanted car shield to help with car problems. Our Hummer broke down after having car shield for 4 months. They are using any excuse not to fix our vehicle.

I got car shield beginning of May for my 08 Cadillac SRX a month later the car broke down .. I sent it to the shop like CarShield said they told the shop to tear car apart and they would send a adjuster to look at car well the shop tore the car apart and it took weeks for someone to call back or to come look at car I’ve paid 100$ for 2 months and I called everyday for a month now and car still isn’t fixed and CarShield never answers calls or calls back now I’ve paid over 200$ and now I had to pay for them tearing car apart bc CarShield said they didn’t tell them to tear car apart.. I didn’t tell the car place to do anything bc everyone knew we was waiting on CarShield so now I had to paid 410$ for them tearing car down to see what was wrong w it and 200$ in payments and CarShield did nothing it’s a huge waste of money and they don’t help fix nothing.. I want my money back for the payments and the 410$ I just had to pay the shop to look at car. Thanks

My 2 sons and I drove from Denver, Colorado to Oceanside California to visit my father. On the way our car, a 535 2009 BMW, popped up an engine malfunction reduced power light. At this point in the trip we were less than an hour away from the house, and since it was 3 a.m. I drove the rest of the way there under reduced power. The very next day I took it in to a local shop that my dad uses all the time, and the short version there is that it was above their pay grade to fix. No worries. They called and we picked the car up and took it directly to *** near Oceanside California on June 26, 2019. Their diagnostics showed a couple of malfunctions. One was a waste gate, the 2nd was a pressure regulator, the 3rd were the turbos failing. Car shield requested breakdowns for both turbos and an inspector to come out and look at them. Today, July 5th, I called and found out that it won't be until Monday the 8th before the inspectors will even be out to look at the turbos. There is 0 doubt that both turbos are under warranty through car shield and should be fixed already. My wife and I paid 5000 dollars for this "protection" and whether we would ever use it was a risk we accepted by entering the contract. However it seems that when carshield is going to lose money this is how they treat a family stranded 1055 miles from home. Now I will not be home in time to return to my job, and this entire vacation the car has been in the shop. I have called car shield twice, yesterday and today July 5th, and both times I was told that this is part of the contract and that there is nothing they can do to help get my family home on time period. While I understand that the breakdown of the turbos are going to be reviewed by the inspector per the contract I fail to see why my 2 boys and I are stranded at the behest of car shield and thier extremely inadequate and loathesomely slow process. There is absolutely no real concern about my family returning home on time and the inspector does not work on weekends. I was told that the inspector is contracted out and is not affiliated directly with car shield. It was added that absolutely nothing else will be done to help us out. Again, my wife and I in good faith paid car shield over $5000 for protection. As it says on the commercial from car shield "when your car breaks down, and it will, car shield is there to help" Or something pretty close to that. What they don't tell you is the undue stress carshield will put you through with massive delays simply to save money for a company who, by the way, experienced a 9% growth over in revenue since last year. I will be experiencing a loss of income however but this is no concern for carshield. Now we are looking at an inspector coming out Monday July 8th at best. *** has been incredible. Their diagnostic team and their parts manager and service manager have been Great. Every step along the way they have been ready to have this car fixed by June 28th or June 29th at the latest as all parts were ordered and are still in stock waiting to be installed. Car Shields process of a claim that involves any amount of loss, or payment as we would know it, is absolutely designed to attempt to spend as little as possible no matter the personal stress or financial detriment to the service policy holder. I teach advanced cardiac life support to paramedics nurses and doctors.Our clients rely on us to make sure that their certifications and knowledge are kept up-to-date. Now I will be missing at least one class on Tuesday the 9th of July. I asked if I could pay for the car to be fixed so that we could leave for home and be reimbursed later. Again car shield said that any unauthorized repairs would not be reimbursed whether or not the repairs would have fallen under the service contract. Basically I am 100% at carshields whim and fancy to get home. There is zero sense of urgency to get this repair done on car Shields behalf and this is the absolute worst customer service I have ever experienced and I have everything insured in some way shape or form. Basically car shield could care less about the massive inconvenience they cause families in order to save money.

I started a contract with this company in August of 2018 and took my vehicle to the shop last month but they denied to fix it. I called to cancel my policy because they did not do what they said they would do and I asked for a full refund. They took $150 at the start of my contract and $122 each month for the service. The business sent $150 back to my account but a check for only $302.

I was told on the phone when I would be receiving the new car policy as and after about 4 or 5 months into the policy my car breaks down I called car shield they had a toe company pick up my car and took it to the auto shop I asked them to. After 2 weeks of my car being in the shop I finally get in touch with someone from car shield and they tell me that my policy didn't cover my fuel pump and on they're commercial and website it states about the fuel pump which I had to replace which was 520.00 and paying 116 a month for 5months I would like to have it back

Suck always denying claims with a play on words but to cancel had for over a year and few months and they still won't pay out

My mother has a contract with Car Shield and was involved in a car accident on 4 May 2019, in which her vehicle was totaled. She has been in the hospital and rehab since that date (over 8 weeks), As her daughter, I have been attempting to manage her bills and just noticed a charge to her bank account from Car Shield. Apparently this charge hits each month, even though she no longer has a vehicle. I called to inform Car Shield of her accident and the disposition of the vehicle, requesting her contract be cancelled and a refund of funds paid for the period since car was totaled. They refuse to refund any funds.

False adverting and when I had a problem with my car the warranty would not pay for the repairs and ask for paperwork that I had to track down. Then it took them two weeks to get back with me about the repairs. When I signed up they said I would only have to pay $100 dollars and they would take care of the rest. I'm on disability and can not afford a large repair bill. Still, I paid them $79 each month with the understanding if something went wrong with my car it would be taking care of. So not the case.