CarShield

I have been paying a company called pay link for this Company named carshield now for three months for services that they lied and stated they provided. My 2005 Jeep grand Cherokee needed a water pump and I took my vehicle to Certified transmission and auto repair and they refused to use my carshield due to fraudulent disputes with payments not paid by carshield. Next carshield advertised to me to pay for repairs and only paid a portion of what the repair bill should have been. Leaving me with almost 500.00 extra dollars to pay out of my pocket. The repair shop stated that carshield attempted to buy used parts instead of new or refused to pay the cost of the part needed.

This company is a fraud! They do not provide the services you're paying for & they give you the run around about what they can & can't cover on your vehicle..they are deceptive & will not pay for covering parts in your vehicle as promised! Stay away from this manipulative company!

After purchasing Carshield and waited to see if they followed through with what they said with my brother in law they refuse to pay anything with his truck ??....we are cancelling CarShield. They are unreliable company to be dealing with....

Total scam company, NOT to be Trusted, even their commercials are very deceptive.
And they use *** as a review site also a scam company.
AS a customer service manage for ***, I have seen several claims denied, and had to deal with angry customers.They inflate reapair costs on their ads, and even go so far as show Engine Check lights that are intentionally colored red, when every car on the planet is yellow .

Thank God for customer reviews. I was 2 seconds away from purchasing CarShield, until I read these reviews. Then those well used words started to run through my head. "If it seems too good to be true it probably is!" And so I looked for customer reviews. And again, Thank God., because just as those poor customers, I also cannot afford to be screwed over.

Hard working folks like myself please stay and away from car shield they are liers and Rip Offs they lie to you about covering repairs when you take your vehicle to the shop do the work,Car switch gear on you telling the repair shop sorry we DONT cover that now the shop calling. Car shield DONT cover that after they told me before oh yes we cover Air conditions. Now I have to pay the shop out of pocket .Car shield refuse to cover the same repair they say they would.All they do is Lie and steal.

I have an account with Carshield and I have been trying to reach them. They keep giving me the run around. They say they can't open my email, or read it. Everytime they put me on hold--they should have my account number. The car is at a shop and stuck there because they won't answer his calls either. This has been going on for a month. I'm just trying to find out whether or not my repairs are going to be covered. I am being charged for storage fees for the last month.

I recently paid for services that went unrendered. Asked for refund and they told me since I wasn't within 30 days I couldn't get refund. Payment was made 2weeks ago. This is happening more frequent then I anticipated. I would like to get this resolved

I had to put my car in the shop for engine problems and they refuse to pay because they say I drove the car with the light on. I drove the car to the shop when the light came on and they refuse to pay the full amount on my claim.

I saw your advertisement on TV and purchased a 2 year policy on my 2005 Chevrolet Trailblazer for $92/month. $1488 later my transmission went out and I called you May 22, 2019 and had trouble reaching someone. I got it to a transmission shop and they had trouble reaching you too. Eventually we did reach you and a technician was sent and took a transmission fluid sample. My Trailblazer is currently sitting at the shop now 1 1/2 weeks with no repairs being done.

This people do not honor their policies terms my truck broke down took it to the shop and was something in the engine that they supposed to cover under their policy contract when I made a claim they denied Left me hanging to pay over 3000 dollars on repairs

I purchased a polcy for my 2008 GMC Acadia on April 24, 2019. When I bought the policy I was asked exact mileage and condition of my vehichle. I explained I had just purchased the car on Feb 28, 2019 from Auction. That the car was non running at the time of purchase because the battery was dead and wouldn't take a charge. I also explained the radio never worked becuase an electrical issue. I was told I still qualified for the gold power train policy. I was told my premium amont and monthly payments of $144. A couple days after I purchased the policy my brand new battery died again and wouldn't take a charge. I called roadside assistance with carshield and had the vehicle checked out. My mileage the day of the tow was the same as when I purchased the car because the car auction place took 2 months to furnish a title from previous owner because the vehicle still had a lien on it. I didn't drive the car until I had the car registered. My starting mileage was 131, 040. It was the same when Carshield's roadside assistance had it towed for me. Fast forward to May 23, 2019 I was at a *** gas station, I filled my tank all tge way up. As soon as I left the car began to rattle and drive sluggish. My fiance noticed when we cut off the A.C. it would drive fine. The following day I took the car to the dealership to have it looked at. The Dealership told me they couldn't get to my vehicle until after labor day 2019. I opted to bring my vehicle back instead of leave ot at the dealership since it only drove erractic with the A.C. on. On Sunday May 26, 2019 my car once again started cutting off on me and driving sluggish while making rattling noises. I proceeded to go home and park my vehicle but the car cut of on me and I couldn't get it to stop cutting off. I called roadside assistance throught Carsheild once again. They towed it to the dealership. The following Tuesday May 28, 2019. I called the dealership and explained my vehicle was there with the keys inside and that I needed a diagnostic. I filed an online claim with Carshield. I didn't hear back from them so I continued to call to no avail. Finally the next day Wednesday May 29, 2019 I was able to get a rep on the phone. I was told they were waiting to hear from the dealership. I contacted the dealership and was told they kept getting placed on hold by Carsheild. Finally when the dealership reached carsheild they wanted *** to break my car all the way down so they could send an adjuster to look at it. The dealership explained there was no need for this since they performed a leak down test and compression test and determined I need a new engine. I called Carsheild and the adjuster told me they also had a mileage discrepancy issue. The said the carfax done on my vehicle showed a higher mileage in December 2018 than what I stated it was at the time I bought my policy. They said the needed my bill of sale and title. I uploaded copies on the Carsheild claims website. Later the adjuster told me thst wasn't enough because the mileage read exempt. I told the adjuster you guys should already know my exact mileage because your roadside assistance towed me back on April 4, 2019. That's when the adjuster told me they aren't Carsheild and that the were a sister company to them. I said well roadside has proof of my mileage and the adjuster told me the Roadside is a separate company as well. I told him why is mileage a factor anywsy since I've put almost 2,000 miles on my car since I bought it. I was instructed to call Roadside and get proof of my mileage on April 4, 2019. I spoke with roadside and the representative explained he couldn't send me anything he could only verify with me over the phone the details. I asked the Roadside assistance rep could he hold the line while I got Carsheild on the phone which he agreed to. Then when Carshield came on the line 13 minutes later he verified with Carshield my mileage was 131,040 on April 4, 2019. The carsheild rep told me she'd get the information over to the adjuster but she still didn't think that was going to be enough to process my claim. I didn't hear back so a I phone the adjuster. He told me my claim would probably be denied because I couldn't furnish 12-18 months of service record's. I explained that wasn't right because I hadn't owned the vehicle for nothing but 3 months. Then I stated that my car was a one owner car prior to me obtaining it and that it had regular maintenance because I did a carfax and it showed the service records file. Then the issue became that the adjuster told me that on my make and model vehicle that the timing chain and tensioners had to be changed at 100,000 mile and I couldn't show where it had been changed. He said I had two options to get my car repaired. He said I would have to let the dealership break the car all the way down and see if there was a part that would be covered by warranty, he also stated that if my claim was denied it would be up to me to pay the dealership for the breakdown diagnostic which would be $1600. He stated my last option was to buy a engine through them and he could save me some money because in all likelihood he would deny my claim because there is no way my engine would go out in less than 16,000 miles since last service on my vehicle. I told him that they have very deceptive advertising and that I had even been told on the phone that my policy would cover this by a representative. The adjuster told me he's not Carsheild he is *** and that he can't be responsible for what Carsheild told me because they only handle the warranty and Carsheild sells the contracts. I told them if they wasn't going to repair my car what was the purpose of paying y'all $144 a month. He again stated you pay Carsheild not us take that up with Carshield, I can tell you didn't read your contract. I told him actually I did and most of this isn't listed as requirements in the contract.That same day after much thought I called back and had them to cancel my contract. When I check it still shows I have a active policy.

I have had this policy over a year for my 2009 KIA Rondo. April 22, 2019 I drove to a restaurant and when I returned to my car it only turned over once but would not start. I called for a tow truck and got it to Napleton Kia and they checked it and said the engine had frozen and needed to replacement. You were notified and Napleton Kia was given instructions to tear down the engine to the point of failure. The engine was disassembled and you sent an inspector that said he could not find out why the engine failed. I called you June 3rd and the inspector could not determine why the engine failed but the shop said the oil pump failed which caused the damage.

I signed up on Friday May 31,2019. I check my credit card statement and after confirming my monthly price of $99 CAD a month I find out that I was charged the $99CAD from *** on top of $151.38CAD ***. The company insists they did not charge me that. I am in canada and the *** location has/had no business charging my credit card at all. I want a complete refund of both charges. Policy cancelled in *** but I still need the rest of my money. Andre was the spokesperson I was speaking today. The second person I spoke with said they can only refund the $99 because she is in *** and can only see the one charge from there and not the Canadian side. It is unfair for a company to double charge a customer.

Upon reading other customer reviews, I can see I am not the only one having complications with CarShield. I saw a commercial saying how great and reputable this warranty is. So I called, paid, and got set up right away. No problem. But that pace changed as soon as they needed to come through on their end of the deal. I took my car to a dealership and filed a claim. At which time reps told me that my waiting period was not over. CLEARLY ON THE CONTRACT THEY SENT ME THE CONTRACT WAS IN EFFECT. THE DATE WAS PRINTED RIGHT THERE IN MY BOOKLET. I don't know how you can argue with black & white facts such as what day it is, but they managed to do it. When I was told that I couldn't use the services on the effective date or even the few days after, I asked what day could I start using it and a rep told me, "Maybe in a couple of weeks." I almost had to laugh, like what a joke. I called back wanting to talk to someone else and finally a rep pulled up my contract and saw that I was right. Made some corrective notes in my file. So the next day my dealership called the third party responsible for claims and payment, at which time they put them on hold for 20 minutes and never returned. Never answered the next day at all. So here the customer has paid for services that they did not receive. This company is a scam and not at all what is portrayed in their advertisements.

This company is the worst. They promise a lot but don't deliver. Run away from this advertisement on tv. We signed up and found them hard to contact, don't return calls and find every reason not to cover a repair. You get put on hold and transferred several times. They are a bunch of liars and should be put out of business. We had our car in the shop for almost 3 weeks because the mechanics could not get a call back from this company. Then they did not cover anything that they should have. They are a bunch of *** and have caused us a lot of grief. Never would I recommend them to anyone. This whole thing is a joke.

I bought a service contract from this company in April, 2017 for my truck. It was for four years or 48,000 miles. I filed a claim this May for my air compressor which went out. I talked with them, and they didn't tell me that it would not be covered. I got estimates, bought parts and had it fixed, $700-$800. Sent the information in and they said that they would review it and send me a check. Now they are denying the claim. I have paid them over $1200 for the coverage.

had a radiator and water pump leak and my claim was denied because there was water in the radiator instead of Anti-Freeze. It seems instead of putting water in the radiator and driving 2 blocks to the repair shop, they expected me to drive to an auto parts store about 15 miles away, buy coolant and then drive to the repair shop as $14 worth of coolant leaks out.

They also said the leak in my water pump was leaking for a long time.

My mechcanic says it should have been covered.

I called and asked for info about the program, and they sold me to buy their insurance. The next day I did some research and all I found were bad experiences from people so, I called wanting to cancel, but they kept pushing me to stay with them because most of the reviews were bogus, or that claim a car problem before the first 30 days of purchasing their insurance, so I gave it a try, and after 3 months I had a car issue with my started, so I filed a claim, and to do that is a headache you might have to spend a good two hours on the phone waiting. First excuse they came up with was that they don't pay for dealership parts, and they would send their aftermarket parts, so the dealer said they wouldn't accept it. The next day I agreed to pay for the parts, and they said ok, but would check something else first, and after the 5th day I got a call my car didn't qualified for repairs because there was no car millage record for the last three months in my car, so I called to cancelled, and only refunded $100. I was basically ripped off for $200.

My son purchased insurance on January 26, 2019 and the transmission on the vehicle went out on February 25, 2019. The vehicle was taken to Linear Transmission Repair for repairs. The mechanic from Linear Transmission called Car Shield and he was put on hold for an hour and the mechanic received no response. *** tried several times to call and no one would take his call. I made a call every day for a week and I was put on hold for an adjuster with a wait time of 1 1/2 hours. After 3 days of attempting to get through my call was answered by an adjuster who told me she was not the correct adjuster to talk to, I needed the drive train adjuster and was put on hold for another hour. On March 29, 2019, I called again and told them I need to speak to an adjuster as I had to pay for repairs out of pocket because we needed the car back. I was connected to a woman who told me our claim was denied for not following the correct procedures.