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Address: 503 Pearl Dr, Cottleville, Missouri, United States, 63376-1071
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Two months ago I chose Carshield for car insurance for repairs. I was told after a twenty day grace period my contract would be in effect. Last week I began hearing clicking in the front end of my car, I did as contract required and took it to a certified mechanic at which time he called the claim number and was told the claim would not be covered due to limited time being on the contract the adjuster told the mechanic I would have to have coverage for a year because the problem did not just happen that quickly as when they explained the coverage they told me drive train and mechanical defects would be covered after twenty days I'm out of 218 dollars I called immediately and cancelled my contract because of false advertising
We have contacted your claims administrator to check the status of your claim for you. They have stated that the failure occurred prior to the effective date of your service contract. Pre existing failures are not covered under your contract terms. This is addressed in the initial sales call and is also listed in the service contract you received.
Your service contract has been cancelled as you requested and you are in the process of being refunded in full.
Respectfully,
Customer Relations
Complaint: ***
I am rejecting this response because:
The 20 grace period had already passed
Sincerely
As stated in our prior response, failures pre existing the effective date of your service contract are not covered under your contract terms. There is a twenty day waiting period. However, if your mechanical failure is shown to pre exist the effective date of your service contract, it is not covered. Waiting the 20 days to submit a claim does not change the fact that the mechanical failure existed prior to the end of the 20 days.
Your contract has been cancelled and you have been refunded in full, as you requested. $109.00 was credited back to your Visa card ending in 8274 on 6/7/2019 and you should be receiving your remaining refund of $109.00 by check within 7-10 business days.
Respectfully,
Customer Relations
Complaint: ***
I am rejecting this response because:my car was under contract for protection Carshield lied to Revdex.com and myself unfair practice should be responsible for the repair of my car
Sincerely
RUN AWAY FROM THIS COMPANY …. RIGHT NOW!
I purchased my plan for my 2012 Ford F150 through Car Shield who, to my surprise is not actually the company that does the repairs but contracts through a third party vendor by the name of ***) who conducts business along the lines of the worst company you will ever do business with. The customer service is beyond horrific. Phone wait times exceeding 2 hours only to be put on hold additional time for a supervisor, who I don't really believe exists. Throughout my entire nightmare, I have still yet to speak with a supervisor. THEIR GOAL IS TO NOT APPROVE REPAIRS ....Understand what I am saying .... THEIR GOAL IS TO NOT APPROVE REPAIRS. The customer service specialist at Car Shield told me "I should have read the fine print". I also spoke directly with *** and they said "you should have read the fine print". Get the picture, the fine print in their contract enables them to misuse customers and NOT cover needed repairs. When you purchase protection, you would hope to be able to utilize it when the need arises, but in lieu of getting quality care, you get "you should have read the fine print". We had something as simple as a malfunctioning water pump and they spent money on sending an adjuster to the dealership, took multiple photos, had to download the multiple photos, and then wrote an extended report. I continually called to get keep the ball rolling as I could see this was not going to be an easy road. We had to wait until all of this was done before they came back with partial coverage. They covered $448.23 and we paid out-of-pocket $614.11. We paid out-of-pocket more than they covered. The second occurrence Car Shield/*** would not cover was the Heater Hose and 02 Sensor. We had a total out-of-pocket cost of $780.61 for repairs and truck rental. The third repair Car Shield/*** would not cover was the Trans Harness which put us out of pocket with repairs and truck rental at approximately $3,200.33. I wanted to wait until the end of the month to cancel my policy with these *** since we had previously paid for the month. I called their office today 5/28/2019 to have the 6/1/2019 policy cancelled as they had already taken next month's payment out of my account on 5/25/2019. I am sure you can already guess …. they refused to refund my money even though the coverage does not begin until 6/1/2019. Just a little insight into Car Shield. RUN … don't walk.
We are sorry to hear that you are unhappy with your repair claim experience. We contacted your claims administrator and they show that they did approve and pay your claim for water pump repair. The dealership service facility you took your vehicle to would not accept the parts your administrator was willing to send. It was explained at that time that you would be required to pay the difference if you chose to use the upcharged dealership parts. The wiring harness you reference is not covered under your contract terms.
Bought the policy back in December 2018 for a piece of mind type assurance. My vehicle broke down in Feb of this year was towed to a shop in my local area where the mechanic and service writer had said that they had dealt with Carshield before and that this a done deal. Which I took that Carshield would pay for the service to my vehicle, which in this case was the engine to my 2009 GMC Acadia. The mechanics told me that this specific engine type of engine from GM has had a history of failures through out the years; so I wouldn't be the first and neither would I be the last customer with problems with this engine. The same information was said by Carshields own adjuster who came out to inspect the vehicle. My car had been sitting for weeks at the shop for repairs, and by the end of the month (Feb) on a phone conversation with George from carshield they were going to authorize repairs. About 4 days later the repairs were denied!!!!! NO LETTER, NO FURTHER INFORMATION WAS GIVEN!
I had to make arrangements with the local repair shop to get a loan to fix my vehicle and have it serviced... I'm requesting a refund from carshield for the last 3 months (MARCH, APRIL, MAY) $135.00 = $405
We have contacted your claims administrator to obtain information on the claim you have referenced. They stated that the service records that you submitted were unverifiable by the shop the records were listed from. Repair Facility did not have record of you in their system. Your administrator was not able to move forward with your repair claim.
Your service contract has been cancelled and we will agree to refund your last three months payments as a gesture of good will.
Respectfully,
Customer Relations
I purchased the gold plan for my 2012 Ford F150 through Car Shield who, to my surprise is not actually the company that does the repairs but contracts through a third party vendor by the name of *** who conducts business along the lines of the worst company you have ever done business with. The customer service is beyond horrific. Phone wait times exceeding 2 hours only to be put on hold additional time for a supervisor, who I don't really believe exists. Throughout my entire nightmare, I have still yet to speak with a supervisor. THEIR GOAL IS TO NOT APPROVE REPAIRS ....Understand what I am saying .... THEIR GOAL IS TO NOT APPROVE REPAIRS. The customer service specialist at Car Shield told me "I should have read the fine print". I also spoke directly with *** and they said "you should have read the fine print". Get the picture, the fine print in their contract enables them and gives them the ability to misuse customers and NOT cover needed repairs in your actual time of need. When you purchase protection, you would hope to be able to utilize it when the need arises, but in lieu of getting quality care, you get "you should have read the fine print." We had something as simple as a malfunctioning water pump and they sent an adjuster to the dealership, took photos, downloaded photos, and wrote an extended report for a water pump. We had to wait until all of this was done before they came back with a decision to only partially cover the water pump ($448.23) and we paid out-of-pocket ($614.11). We paid more than their warranty covered. The second occurrence Car Shield/*** would not cover was the Heater Hose and 02 Sensor. We had a total out-of-pocket cost of $780.61 for repairs and truck rental. The third repair Car Shield/*** would not cover was the Trans Harness which put us out of pocket $2,450.33 (parts/labor). This is not including the truck rental which will be somewhere in the neighborhood of $750.00 because the part was not readily available and we had to have a rental during the wait time. With Car Shield/*** reluctance to cover anything, and constantly denying any claim for repair, I wanted to cancel my policy immediately but I had already paid for the month so I wanted to wait until the end of the month to actually cancel just in case anything else happened. I called their office today 5/28/2019 to have the 6/1/2019 policy cancelled as I discovered they took next month's payment out of my account on 5/25/2019. As you would expect from a shady company, they kept my money for next month and refused to refund it. I'm sure this is no surprise to anyone reading this. They had the audacity to keep my money after the voluminous out-of-pocket costs I have endured. Definitely not what the commercial portrays. It's embarrassing I have been taken advantage of in this manner, I, along with the technicians at the dealership have been spoken to in a degrading manner and I have been told to basically take the treatment I have been given and live with it. That is a hard pill to swallow considering the amount of money my husband and I have had to spend in the last month ($4,595.05), not including the monthly fee you refused to give back this morning when I spoke to you over the phone. We don't want to be treated unfairly anymore or spoken to rudely, we just want to be made whole again.
We appreciate the opportunity to respond to your complaint and help in the resolution of this matter.
Your Ford F150 with 120,903 miles qualified for a Powertrain Gold Service Contract. The covered components are addressed in the initial sales call and are listed in the service contract you received in the mail.
We contacted your claims administrator*** to obtain information on the repair claim you have referenced. During the sales call you were informed that your service contract would be with *** out of ***, and this is also shown in the service contract you received in the mail, in several places.
Your claims administrator has noted that the 02 Sensor, heater Hose and trans harness are not listed as covered in your contract terms. The water pump was a covered component and your claim was paid in the amount of 498.23 minus your 50.00 deductible.
If you have a dispute with your administrator's claim decision, you would need to follow section M of your service contract and have the dispute between yourself and *** settled by the *** Revdex.com's arbitration rules.
Respectfully
Customer Relations
Clear example of fraud in corparate america I am paying for a product and they dont want to full fill the order since they have gotten their money out of me. I have been paying for this warranty that is supposed to cover my car my car has been in the shop for close to a month waiting on the company to respond. I called them to see what was going on and they stated that they could not get ahold of the shop I told them thats odd I get ahold of someone in less than 5 minutes. They told me they where going to deal with it. So they send someone out to the shop after they got the invoice from my mechanic as to what needed to be fixed its close to two thousand dollars. so I call them a month later and they claim that the car is being used for uber and as a police vehicle I say witch one is it police or uber they say commercial use . I asked how did you come up with that they said based on your plates and the fact that the car has spotlights I said the car is an old squad car on the vin it comes up as police car now its just my personal car. But I said if that was an issue why did they sell me the warranty ? Transferred me to customer service at that time I said ok prove to me that the vehicle is being used for police or uber it had no stickers I told them I do drive uber with rental cars other than that this is my personal car I am no cop so I cannot use it as a police or government vehicle. So its their way of getting out of the bill. The company sold me a warranty and I expect them the same way they sold me the warranty to be liable for the bill.
Thank you for bringing this to our attention. We appreciate the opportunity to respond.
You had a repair claim paid prior that did not require an inspection. This claim was paid in the amount of $1190.49.
Your current repair claim required an inspection. The inspection showed and took pictures of, "Law Enforcement Officer" license plates on the vehicle, and *** stickers and device in the vehicle. Your service contract has no coverage for *** or *** drivers or law enforcement vehicles.
Your service contract has been cancelled due to the above mentioned reasons that are not covereable. The claim that has already been paid in the amount of $1190.49 well exceeded the amount you have paid into your service contract.
Respectfully,
Customer Relations
Complaint: ***
I am rejecting this response because:
Sincerely,
***
First the pictures taken where for what? And where is the written permission to legally inspect the interior of the car ? Second I bought this car used so I myself did not know it was used for what it was if it even was . Lastly I was told by the inspectors it was not covered because it has spotlights when I was sold this plan I was told I was covered and on my vin also my conversation with the salesperson they knew that my car was police car prior to me using it . It’s a clear example of an insurance not meeting their obligations and nobody is holding this company available. Well just so you know I plan on telling all social media and contacting my local news stations to let people know. When you purchase a product you expect it to work and the first time there was an inspection. Lastly I do have law enforcement plates on this car does not mean it’s a squad car. What is next I have military veteran plates on my other car if you were to see that would you have blamed said I use it for military use ?
The accusations are ridiculous and have no legal baring. I suggest you save your company thousands and pay out this claim after that cancel my subscription because I have no intention of staying with a company that does not back their product.
Your claims administrator shows that you've had a previous claim, where an inspection was not required, paid out in the amount of 1190.49, well over the amount you have paid into your service contract.
If you have a dispute of any kind with the decision your claims administrator made regarding your repair claim; please follow *** (Dispute Resolution) of your service contract. Any disputes between yourself and your claims administrator, American Auto Shield, are settled through the *** Revdex.com arbitration rules.
*** contact information, as it appears in your service contract
Complaint: ***
I am rejecting this response because:
There is no merit to the accusation that you present as I stated before this is a used car and when I was sold the warranty there was no talk about my car being used as a police car as I was not hiding it either since it clearly states on the vin number that in the past it was a police car. I ask you to do what’s right and cover the bill before I go public with this allegation.
Sincerely
I purchased an extended warranty with this company for my 2012 Buick Verano and waited the maximum days given to get my car serviced as stated in the policy. I called to notify them that I needed to take my car in for service due to a check engine light coming on a couple days before my waiting period ended. That stated, no problem take it in and have the shop notify us. Does exactly as I was instructed to do, waited for the tech to notify me with the diagnostics, spoke with Car Shield (back and forth) was told to give the dealership the green light to tear the car down to ensure that the problem was what they said it was. Did that, Car Shied said if it was in fact the problem, we should proceed with the services. They had two different adjustors go out to the dealership to inspect the car. After the last adjustor left, I get a call that they would approve the repairs. I call to check the status of the car and the repair tech stated that Car Shield was sending a THIRD adjustor out. After the third adjustor left, they called the dealership and told them that they would not cover the repairs on the car AFTER they gave me the green light to have the dealership tear down the engine. The repair tech stated that he went back and forth with the adjustor about the upkeep of our car since they are the ones that maintenance and that the problem was due to wear and tear being that the car is 7 years old. The repair tech said he thought that they were a shady company because other people have come in with this extended warranty and got the run around. fast forward, when it was all said and done. we had to come out of pocket for labor AFTER they gave us the green light to continue with the tearing down of the engine.
We have contacted your claims administrator on your behalf to gain information on the repair claim you have referenced.
As you stated in this complaint, "I needed to take my car in for service due to a CHECK ENGINE LIGHT COMING ON A COUPLE OF DAYS BEFORE MY WAITING PERIOD ENDED."
The repair claim was denied by your claims administrator as a failure occurring before the effective date of your service contract. In your service contract and during your initial sales call, it is stated that pre existing conditions are not coverable under your contract terms.
Your service contract has been cancelled as you requested and you are being refunded in full.
Respectfully,
Customer Relations
For those that are looking for Car Extended Warranty‘s, in the name of Jesus, please do not buy a policy from Car Shield, Car Shield sales policies for ***, and trust me you do not want to deal with Car Shield as a car extended warranty at all! As of May 22, 2019 my car has been in the repair shop since May 1, 2019, and do I have an approved claim? Yes! After sending a transmission to the repair shop, come to find out the used transmission is completely useless, so now they will have to either pay to replace the connector that is broke on the transmission which is the cost of the used transmission it’s self, or send out a new used transmission. Please keep in mind when the company *** order the transmission from a company which is PR. I’m no longer dealing with ***. I am now dealing with PR which is where the transmission came from, which is the company *** order the transmission from. So that means more weeks I have to wait till PR is done playing phone tag, asking for more pictures, email us this or that, take more items off my car, in order to make a decision on what they want to do with the current transmission that the repair shop has. I want to go get my car because even though the check engine light is on, my Chevy spark 2014 is still drivable, but now in order for me to get my car since the repair company took apart my car took pictures and did whatever that was asked by *** to my car, it cost me $1077 to just get my car not to fix it but to put my car back together and take it home. The amount that I’m paying to even put my car back together. That could’ve went towards me getting a brand new transmission, and not deal with this *** from Car Shield or ***. I Purchased my policy March 22, 2019, and I canceled my policy May 22, 2019. So that means me doing *** full time, that means I’ve been out of work for 22 days now, and if I’m not working, that means that I don’t have money.
We have gotten in contact with your claims administrator and have been working with them to resolve this issue for you. They stated that they have spoken with you regarding this repair claim and let you know that they have been waiting to hear back from you repair facility. They have tried to contact your repair facility multiple times with no success. They will continue trying to reach them.
I purchase a car warranty for a 2004 Volvo around April 25th 2019 ask the guy over the phone several different questions on a recorded line about what it covers and how is a rental out of town expenses and several other things about the policy made a point to ask if I needed to bring it in to have it and inspection anywhere and was told no ask a few questions about the vehicle told them I had just purchased the vehicle that day from a personal sale I found on *** was not asked for any paperwork was not told to go get any kind of paperwork about a week and a half after I received the contract in the mail a bunch of legal *** so I called back again and asked several different questions about the policy and asked again about maintenance is records any type of inspection I needed and several other things again on a recorded line I was going on a road trip call to make sure doctor coverage was in full effect prior to leaving I went over the procedure again on how I should go about if I had a claim with the app they provide I was told everything was good call with any problems I get to my destination out of state have an issue call carshield *** what was believed to be the problem it was motor mount asked if it was covered they said yes ran into a Certified mechanic have them diagnosed the vehicle and call their claims number with my policy number found a mechanic brought my vehicles to them around 7 Monday morning they diagnose the car with 7 different issues the car they called carshield claims department verbally went over things with the mechanic around 2 Monday afternoon no approval contacted Tuesday morning several interactions with us in mechanic shop still waiting for approval again throughout the day they gave it and took it delayed delayed Wednesday still stating needed other papers still delaying early Wednesday morning midday Wednesday said sorry not doing squat have a nice day they are not doing anything for my vehicle several different reasons they relayed several actions between all of this there is a mileage issue with the paperwork my bill of sale has mileage of 187,417 the same as on policy..... it is wrong because the mileage from the repair shop is 184,897 as of Monday morning there were several interactions involving this it's a difference of 2520 MI I understand the mileage needing to be getting straight but I don't believe it should be an issue for denial it is less than what was stated not over I had *** fax over the paperwork when we purchased tires they had a record of the mileage they have an issue with that because of the VIN/name on the receipt I have paperwork home granted of transactions from the previous owners I don't know what all its States but there are several service records they never even asked for the paperwork on the car they didn't even get the bill of sale until they ask for it Tuesday they did not require proof of anything I asked several times about anything needed on my part for records Etc when I signed up for the policy when I received the policy and prior to me leaving on this road trip it is an honest mistake that was looked over but I believe they are just as responsible for not requesting any proof condition of vehicle mileage on vehicle appearance of a vehicle nothing just purchased the policy and these things will be covered *** it does not state mileage to mileage on coverage they knew the age of the vehicle and the mileage stated and agreed to cover the vehicle and sold me a policy if anything they can't complain about the mileage being the reason because it could change the price of the coverage the Etc in the policy especially when it is under not over that should if anything hell give me a dollar off at least I want to pay for the policy because of mileage
It is very important that you give the exact mileage at the time the service contract is purchased, just for this reason. The sales representative asked for exact miles at the time you purchased your service contract. They also tell you that no failures pre existing the effective date of the service contract will be covered. This is also stated in your contract terms. The exact mileage does determine what level service contact your vehicle qualifies for, and also shows how many miles your vehicle is being driven.
We have contacted the administrator/obligor of your service contract*** to obtain information on the repair claim you have brought to our attention. Your service contract was purchased on April 24, 2019 and a repair claim was submitted on May 21, 2019. Rack and pinion struts, strut mounts and sway bar links were failed. These items are not listed as covered in your powertrain contract terms. The motor mounts and torque struts were show to have been long term failures pre existing the effective date of your service contract. Also shows were broken right and left CV axles pre existing the effective date of your service contract.
Repair claim was denied for above listed reasons. The failures were shown to be pre existing the effective date of your service contract. We understand that the situation is frustrating, but the contract terms are clear on failures pre existing the effective date of your service contract and are not eligible for coverage.
If you would like to cancel your service contract, we can refund the monies you have paid into your contract; or you can keep your service contract for future covered repairs. Please let us know which option we can assist you with.
Respectfully,
Customer Relations
Complaint: ***
I am rejecting this response because:
I would like all of my money refunded. There was a mileage discrepancy. The mileage discrepancy was off by 2,000 (less) miles. I am not sure if I told them the wrong amount or if made the mistake. The company strung me along for a week and said items would be covered for the repair and also my daily living expenses while I was out of state. I was in contact with the business every day to get more information on what items would be covered. I provided them with every piece of information that they requested. After 7 days, I was contacted by the business and was told they would not be covering anything. Before I left on a road trip, I called multiple times to verify that things would be covered by the agreement and was told each time that it would be. I also asked if I needed to have the car looked at by a mechanic before I left and the business stated that I did not. I also called to notify them about every check up that had been done on the car before I left and they were provided paperwork by *** (mileage). I made 2 total payments to this business. Carshield stated that my contract was void after the 2nd payment. However, they continued to bill me and got a 3rd payment from my account. I called the company after taking the funds from the account and complained that the charge was unauthorized. They tried to get a 4th payment from my account but that attempt was unsuccessful. The company then called me about the 4th payment not going through. Several employees have stated that there are two different companies and that I am trying to close my account with the wrong business. I did not close my account, Carshield did. I was told by Carshield that my policy is no longer good and has been voided. The contract is void and no payments should be processed.
Sincerely
is being refunded in full, as she requested. She will be refunded 99.00 to her *** for her initial payment. The remainder of her refund will be mailed to her ***.Respectfully,Customer Relations
Complaint: ***
I am rejecting this response because: it does not have a total of my refund it is 3 payments of $99which is the cost of the plan that I pay for but I would also need a refund for the hotel food expenses and the diagnosis bill of the mechanic pay for also they approved it prior to me incurring these expenses what was their delay that pause the extra days I would not have spent out of town I do believe it was $150 a day expense allowance in the contract I would appreciate a 4-day max payout Expenses along with the hundred and fifty bill I paid to the mechanic for them just to diagnose the car that is the minimum total it would be $1,047 and that is my out-of-pocket expense that I incurred and paid out because of them that does not include the other things that are involved I have expenses and banking fees the overdraft charges because of this I have loan percentages I had to take out because of this and other things
Sincerely
Last year I had saw an ad for Car Shield and thought that it might be a great for my aging car (2013 BMW 535). I called them up and got some basic information but they would do EVERYTHING they could to not let me off that phone. They made up stories to relate to me, gave me hypothetical horror scenarios, and kept coming back to offer discount after discount. When I tried to say that I would call back after speaking with my wife, they pushed even harder for you to commit. I ultimately did but quickly cancelled the next day and got a full refund since they left such a bad taste in my mouth from the experience.
Fast forward to now - a sales agent called me back last week and did the same spiel to get me as a customer again. This time I was very non-committal but they did the same thing (relate, worst-case scenarios, the whole bit). When they started to ARGUE with me to sign on, I hung up and blocked the number. Next day, ANOTHER agent called to try and sell me the warranty. I hung up immediately and blocked the number. TODAY, I get a LETTER in the mail making DEMANDS to respond back and sign up for their warranty, even a deadline!
They are just the worst. I work in sales and they clearly have no concept of what going too far is.
My car broke down yesterday. I have had this warranty company now--long enough to make two payments and pass the 90 day probation period. I called them to make claim and they said that I had to have 10 years of maintenance records. He said that was part of the contract. They didn't mention this in their advertising and you don't get the contract until after you have paid. I had to have the car towed.
We are happy to check into this matter for you and resolve this issue.
We contacted your claims administrator to check the status of your repair claim. Your administrator stated that your repair claim is still pending. They have requested 12-18 months of service records, not the 10 years you have claimed. It is listed in your contract terms and stated in the sales call that maintenance receipts may be needed at the time a repair claim is submitted to show that you are following the manufacturer maintenance schedule.
Your contract has been cancelled as you requested and we will agree to refund they payments you have made to resolve this matter.
Respectfully,
Customer Relations
I did receive an undated letter from CarShield containing a check for $158.00. However, I had three payments to CarShield totaling $237.00 for total payment CarShield owes me one more payment of $79.00.
In your letter to me you stated that the claim administrator wanted 12-18 months of service records. This wasn't stated to me at all. In our telephone conversation with the presumable administrator, it was plainly stated to me it was ten (10 years of service records not 12-18 months) and I will take a polygraph test of that's what he said. There is no way I misunderstood him because I reported it back to him and I also stated that it was no way I could get those type of records and I also stated that I believe not one person out of a hundred would have those type of service records.
So, I believe I didn't misunderstand him and he did not correct my statement. So, I believe with that much conversation about the amount of time of service records, I am right.
After my engine broke down the wrecker service took my car to a *** Automotive (telephone number ***). I have been communicating with Sam of that company and he informed me that even after CarShield pays them I would still owe $1600.00 dollars for repairs. I didn't understand what they meant by that. I always thought I would pay a small co-pay that's all.
So, with all of these expenses even with the insurance and ten (10) years of service records that I was told that I would have to have I felt that I had no other choice but to get rid of the automobile, and besides, Sam of the *** Automobile Company was kind to let my car stay on his lot for almost a week and I couldn't go on like this. I lost a lot because I feel CarShield didn't do what their advertising on television stated. Like "We will have your back" or "we are reliable", etc. I thought after the grace period I had paid I would be covered. I feel that CarShield did a lot of false advertising that they didn't back up that caused me to lose a lot. Is false advertising a crime?
I guess if I got all my money back that would be about all that I could do even though I'm taking a big lost because I feel that CarShield insurance company didn't do what they advertised.
Since, I don't have the authority to govern false advertising and I wish I didn't so, I guess this is all I can do without going to court.
I think it's wrong to have to pay first before one gets a contract. I think when both parties are going through a grace period the company should not charge a fee and furnish a copy of the contract in order to know what one is getting in the contract before any payment is done, especially when the contract isn't very favorable after one has paid first.
So, thank you Revdex.com for what you have already done, if you get all my money back it will be most appreciated.
I have only received a check for $158.00, not the full amount of $237.00. I have not cashed the first check. I'm looking for a full refund, or an additional check for $79.00 from CarShield.
You received a check for $158.00 and your initial payment of $79.00 was credited back to your *** on May 29, 2019.
You have been refunded in full.
Regards,
Customer Relations
This company has given me the run-around. I have been canceled my services with Carshield and have requested a refund. They are not granting the refund and have not provided me with a reason for doing so.
Your service contract has been cancelled as you requested. As this is month to month coverage, you pay for each month you are covered and may cancel at any time; no refund is due.
However, as a gesture of goodwill and in a good faith effort to resolve this matter, we will issue a refund of the 2 payments you have made.
Respectfully
Customer Relations
I was sold an extended warranty by car shield for my 2006 vehicle. The monthly rate was based on the benefits l would be getting in case l filed a claim. That was " power train coverage at silver benefits".
I was told the benefits over the phone and a promise that the price will not increase from month to month. However, when l needed to file a claim, l was told l did not have silver benefits by the plan administrator ***. Whiles Carshield insisted the benefits l had was at the silver level. Thus, there was more coverage at the silver level than the basic power train.
This lead to several phone calls for 3 hours on May 20th 2019, to the marketer "Carshield" and the plan Administrator " ***".
So l was charged differently, and told differently than what was in the contract. I assume l wasn't the only customer that was treated that way, but a lot of customers as well.
They are operating under fraudulent presences, selling one thing to customers and writing a different contract for the purchase.
I will like to receive a full refund of my money for 3 months payments because not only did the charges increase every month, the coverage l paid for was different from what the contract said.
We appreciate you bringing this to our attention. Our customers are always set up with the highest level of coverage their vehicles qualify for. Your 2006 ML500 with 208,773 qualified for the monthly powertrain service contract. As your sales representative stated during the initial call, this covers internally lubricated parts of the engine, transmission, turbo charger (if that applies) water pump, transfer unit, drive axle, and roadside assistance. This is the coverage you were sold and received.
Your service contract has been cancelled as you requested and you have been refunded in full the one payment you made of 79.00, back to your *** on 5/22/2019.
If you have a credit card statement showing you made additional payments, we would be happy to take a look at it and refund you for any additional payments deducted. you may fax that statement to ***, if it does indeed show more than the 79.00 payment made.
However, we only show one initial payment of 79.00 made and it has been refunded.
Respectfully,
Customer Relations
Complaint: ***
I am rejecting this response because: The information stated above was what the seller said l had coverage for , thus including the axle. However, the administrator "***" said l did not have any coverage for the axle, nor the turbo. The stated that if l did, it should say "Silver Powetrain". Since it did specifically state that on the contract, l do not have that coverage. However, a call to Carshield said the administrator was wrong and that l had that coverage with them as stated above. There was several back and forth with the two companies, and finally, l was told l have what is written as the power train and nothing else.
So, l cancelled the contract based on the fact that one contract cannot have different coverage. Thus depending on who, you speak to, they say you have coverage for turbo and axle, but the plan administrator say no you don't have that. I will warn consumers about such scheme. "Oh, we don't know we took three payments from your card, oh we don't know there are differences on what we the administrator says you have. They must not have been trained right... and etc. Back and forth for three hours on the phone with these two companies.
All l am requesting is a total refund of my money. The contract was from March to May, and $79.00 was taken each time for three consecutive months. So l expect a three month refund to the card, and not a deliberate overlook of one month.
Sincerely
All three payments have been credited to the card. Thank you for helping to resolve this issue.
I have had a contract with Car Shield for over 2 years. I have paid them over $2,000. in premiums during this time. I now need repairs to my vehicle. Myself and my mechanic have been trying for to get an authorization for the work now for several months with no success. On April 30th 2019 we faxed them a letter. I immediately got a call from a woman named ***. She said she would look into it for me. I never heard back so after a few days more I called her back. I got a menu that no matter what I selected it took me back to main menu. Is this program just a scam? Surely *** would not endorse a scam like this.
We have contacted your claims administrator regarding the repair claim you have referenced. We have requested that American Auto Shield, the claims administrator/obligor of your service contract, get in touch with you as soon as possible to help you with submitting your repair claim.
They can also be reached at ***.
Please contact our customer service department if we can assist you in any other way.
Respectfully,
Customer Relations
Big *** !! Save your money.
They Won’t pay a dime on a large claim if they pay on any. They say it’s an existing problem or another existing problem caused this problem and it doesn’t cover this. They did this on 3 different things. Car Shield uses another company to evaluate your claim and to deny it... They take your money every month but when you need them They deny your claims.
It’s a Big *** and I would love to file a class action lawsuit on them
We have contacted your repair claim administrator on your behalf to obtain the details on your claim. The failed components you have referenced are not listed in your powertrain contract terms as covered parts. There are many covered components in your powertrain service contract terms, however. We certainly understand the frustration, but parts not listed cannot be authorized for payment. Covered components are addressed during the sales call and are also listed in the service contract that was mailed to you.
Respectfully,
Customer Relations
Wasn’t expecting anything other than enclosed . Engine problem maybe questionable all the first sentence of policy covers all internal working parts.., Axels are covered...another problem I had but claim was denied because you wanted to say it was because of CV boot problem. Claim denied !! Cheating lying *** of a company ??
The company is horrible from it's customer service to the contract. I purchased an agreement with them for my 2006 GMC Envoy and when I finally needed servicing I did not realize that my mileage meter was not working. My truck is old and I had just not even noticed. When my truck stopped running my wife was transporting me to work until I could get my truck fixed. They refused to get my truck fixed due to the clause in the agreement about the odometer readings. So not only did I get charged $99 since January 2019 a month, they would not give me any of my funds back since they refused to help me. You have to hold for hours at a time to speak to a claim representative to only be told that I was not eligible to have my truck fixed because of the odometer but they won't refund me my money and had the nerve to send me an invoice of $99. All of this is unjust and unethical
Thank you for bringing this to our attention. We will contact your claims administrator and check the status of your claim.
Your claims administrator stated that the mileage you gave when you set up your service contract in December was exactly the same as it was when your vehicle was towed to the repair facility and a claim was submitted for an engine issue. Your service contract does not covered failures or breakdowns that existed prior to the effective date of your service contract.
Your service contract has been cancelled due to mileage and you are in the process of being refunded in full.
Respectfully,
Customer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I purchased a warranty from CarShield on September 9,2018. My trucks check engine light came on in April of 2019. I took the vehicle to the repair shop and they contacted CarShield to have them come out for the inspection. The truck sat for almost a week before CarShield sent someone out. They looked at the truck and said they would be in contact. They finally contacted me 4 days later to say that my truck is not covered and that they are voiding my contract because of oversized tires that were on the truck when I purchased the coverage from them. Never once did they ask if there was any modifications done on the vehicle. But they said they would be issuing a refund to me for what I have paid them. They canceled the policy on May 8,2019 and when I called to find out about the refund they said I am not eligible for one. I have made my payments on time every month of $99 for this coverage. I have contacted them numerous time spoken to different representatives asked to speak to managers and was denied a few times. Asked for calls back and never received any. The last call they told me that all they would give me is one month $99 back. My truck sat at the mechanic shop for two weeks waiting for them to do their inspection and make their determination in which I had a rental car that costed me $500 so I could get to and from work. They claim they sent me a contract that I never received.
Thank you for bringing this to our attention. We appreciate the opportunity to respond.
We see that you have already been refunded in full. Your first payment of $99.00 was credited back to your *** on May 16, 2019. Discover generally takes 3-5 business days to show the credit to your account. The remainder of your full refund, $693.00, was mailed to you on May 17, 2019. Please let us know if you have not received it
Respectfully
Customer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
2 years ago I started a policy with Carshield, 4 days ago my truck stopped and I had it towed to the auto repair shop.
I had a policy that covered the power train. Carshield said pull the heads off and see if there is any carbon build up. They found no carbon build up, but found #2 piston had thrown a rod. They then told the mechanic to tear the engine down to see what caused it. My policy is in effect and they are trying to keep from giving me a new engine.
Thank you for bringing this to our attention.
We have contacted your claims administrator on your behalf to check the status of your repair claim. *** stated that they are currently waiting to hear from your repair shop on the results of the tear down so they can get an inspection set up to determine cause of failure. They stated that they would have an adjuster reach out to your repair facility to see if the vehicle is ready for inspection.
If you have any further questions regarding this claim, please contact your claims administrator at *** and they will be able to assist you.
Kind Regards
Customer Relations
I have a contract with Car Shield. Under the contract the door lock actuators are a covered repair. On 5/9/19 the adjuster checked out my car. He told the dealer the doors were working and the lock needed to be broken down to determine what was wrong. The dealer called Car Shield twice and the claim was denied. The locks were ultimately repaired. Three doors needed actuators. On 5/15/19 I contacted Car Shield and was told since I had the doors fixed it was not covered. My total cost for the repair was $705.22 of which I should have only had to pay $100.00 according to my contract. The adjuster refused to give me his name other than his first name. I would like to be reimbursed the $605.22 which is what I should have had to pay.
Thank you for bringing this to our attention. We appreciate the opportunity to respond.
We have contacted your service contract administrator/obligor, *** to obtain information on the repair claim you have referenced. *** shows a claim was submitted on May 9, 2019. It was demonstrated that both front actuators were working as designed. They needed further diagnosis on the right rear, as it appeared to be a mechanical failure. The claim administrator was then informed that *** had told the repair facility to complete the repair without getting final authorization from the administrator.
*** service contract terms state, in several places, and it is gone over during the initial sales call; that prior authorization is needed from the administrator before the repair is performed or the repair is not covered.
If *** has a dispute with *** claim decision, she would need to direct that dispute toward *** through the *** Revdex.com, as stated in section J Arbitration, of her service contract. These disputes are settled between the contract holder and the administrator *** according to the arbitration rules of the *** Revdex.com.
*** can be reached at ***.
Respectfully,
Customer Relations
I’ve had a Warrenty with is company and I had the top of the line warrenty which covered anything that went wrong with the engine. Now that I’m having problems with my vehicle I’m literally getting g the run around a. My vehicle has been at the Rangerover dealership for almost 2 weeks and they finally sent a adjuster out yesterday May 14,2018 then told the dealer to call me to authorize to break the engine down and once the engine was broke down they would in return send a adjuster back out to determine if it’s parts broken in the engine or etc. I authorized it then carshield contacted the dealer less than 30 minutes and stated they wasn’t going to pay for the claim. I want all of my money back from this company because it’s a sham and bad business. Rangerover states they was hold with them todofor a hour and wS given false info stated that I called them and cancelled the policy. And that’s totally false. I’m considering seeking legal compensation for this matter. I need a return call today which this matter need to. E taken care of.
We contacted your claims administrator on your behalf to obtain information on the repair claim you have referenced.
Administrator stated that your timing chain guides were worn, causing excessive chain slap. The chain is not failed but worn and is not covered under your contract terms.
We show record that you called on May 15 and May 20 and requested cancellation of your service contract. Your contract has been cancelled as you requested and you are in the process of being refunded in full. You should receive your refund in approximately 7-10 business days.
Respectfully
Customer Relations
Thanks for the reply. Please note. I’ve been on communication with the business car Shield and I’ve yet to receive the full refund Thanks
We show that 159.00 was credited back to your *** on June 18, 2019. The remainder of your refund, 159.00, was issued by check #31602 and mailed to your ***
Kind Regards
Customer Relations
I purchased a policy with this company on April 2, 2019 and at the time the policy was purchased I informed the agent that this vehicle is 15 years old with low mileage and it is not driven often since I run a small daycare and I am home during the week. I also informed them that I am disabled and low income so getting a policy for repairs would help me out tremendously. I purchased the platinum package which would cover a host of major issues should they arise, I told them that to my knowledge there is nothing wrong with my vehicle since I keep up the routine maintenance. I called the next morning to confirm the mileage after I got home from errands. I did not move the car and after that I went on vacation for 2 weeks. I came home and started to drive my car, I noticed the steering wheel was really hard to turn so I thought maybe I have a leak. I called a tow to *** to get a diagnosis and they informed me that my racking pinion, pressure hoses and I believe another hose were out and needed to be repaired. I told them that I have an extended warranty and those things should be covered under my package. According to my contract I was passed the timeline to be able to file a claim so I felt like I was okay. I received a call from Auto Shield which is the claims department and I was informed that the claim was denied because the odometer was the same as the day I took out the contract and they considered it to be a preexisting condition. Now I read my contract and there is no where listed that in order for a claim to be covered the odometer had to be different on the day a claim was filed. The only thing it states is that if odometer is proven to be tampered with or inoperable then they would deny the claim. That was not the case. I feel they never intended to pay any claims on any vehicles based on the numerous amounts of complaints showing on your very site. They are saying that your organization has given them a *** rating which leads the client to believe they are a solid company when in fact they are less than credible.
We appreciate the opportunity to respond to your comments. We have contacted your claims administrator and they have stated, as you have, that your vehicle has not been driven since you purchased your service contract on April 4, 2019. A repair claim for your power steering pump/gear was then submitted on May 6, 2019. Your claim was denied as the power steering pump/gear failure occurred prior to the effective date of your service contract.
As stated in your initial sales call and in your service contract on *** "pre-existing conditions that existed prior to the later of your contract purchase date or the contract effective date as listed on your declaration page..." are excluded and NOT covered by this contract.
As the vehicle has not been driven since the purchase of your service contract, the power steering failure occurred prior to the purchase date/effective date of your contract.
You have requested cancellation of your service contract on May 8, 2019. Your contract has been cancelled as you requested and you are being refunded in full the monies you have paid into your service contract.
Respectfully,
Customer Relations