CarShield

Car Shield has not paid any of my claims. American Auto Shield is a division of Car Shield that handles claims and payouts. I went to American Auto Shields web site filled out their form and scanned six receipts, one for towing, the other five for repairs sent them to American Auto Shield with an electronic confirmation that they where received. The next day I called only to hear the adjuster tell me that they didn't receive anything. I was told to FAX the receipts, I did call the next day, the adjuster said she could not find the FAX even though I received a confirmation that the FAX went through. I called Car Shield to complain about American Auto Shield's problem, Brandy of customer service instructed me to FAX the receipts to her department customer service, they would make sure that American Auto Shield got the receipts. I FAXed as per Brandy's instruction, however when I called the next day an adjuster named Rachel said nothing of mine was amongst the received FAX's.

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Called this on the recommendation of Glenn ***. The customer service representative Vincent was very demeaning and belittling. When I said I would discuss this with my wife he said if she's the one that makes the decisions... And faded off. From reading the reviews this is not an isolated incident, it is more a company policy. This business has taken service out of their mission statement.

I got car shield on my car. The advertisment showed they covered a wide variety of repairs they said you pay a small deductable, when your engine light comes on you simply take it to a licenced repair man, towing is included, diagnostic fee included. They even said a Loaner vehicle was supplied. On there commercial it said ALL repairs. The engine light came on I took my car in to Lexus dealership they diagnosis is as needing a coil pack #4, and an o2 sensor. they called car shield and they said it was not part of the power train so nothing is covered. not the loaner, not the diagnostic fees or repairs.I called them back and asked them why they said it is not part of the power train. now this was the first I had heard of the power train. Lexus dealership said the coil pack 4 was certionally part of the power train. I reminded them of there commercial that said nothing about the power train. further more they said on the commercial " we even cover an o2 sensor" . that is a lie. they didn't cover any of the repairs. they are crocks. this kind of business needs to be stopped. they are making billions. while I was in the dealership another customer was having the same problem. thank you for your help

I was bamboozled by Carshield. I got them 3 April 2019 and I had my car in the shop and they denied it covering me stating that my contract is too new so I spent over $5,000 in repairs out of pocket the next thing that went wrong I towed my car to the Audi dealership where I relocated too 5 hours away and told me they were going to cover it because the work I had on it previously COULD be the issue and that was prior to my coverage so I had to take it back to the original mechanic who I had the prior word done because it was still under warranty which again was towed 5 hours away. I got it there and it was something different and they told they mechanic that the issue wasn't covered cause of the milage/age of my vehicle I confronted them that that wasn't stated upon initial signing of the contract and isn't what's on their websight. So then they diverted to it was a pre existing matter it was something that happens over time so they aren't responsible. I exclaimed to them first off you guys are suppose to cover preowned which is stated on your website it didnt have any exclusions on it. And secondly I just got the vehicle and ever since I had it I've had issues and I've been paying everything put of pocket that's why I got them to help. They stated that maybe if I had my contract a little bit longer they might would have fixed it but my contract is too new. It doesn't state that you had to have a contract so a certain number of days expect 20 days after getting the contract to be covered and I've exceeded that. Then proceeded to ask them could I get my money back because they neglected to do anything that they said they would do which was covered under my contract they didn't and they were scamming me taking my money and they told me no.

I purchased a used Mitsubishi Montero with 145K miles and the next day shopped for auto warranties and decided on CarShield. After signing up, having them charge my cc $114 to start, I waited the required 20 days from the 3rd day of April before I started driving it regularly and the 21st day after signing up I took it for a short drive and noticed an unusual sensation with the vehicle and then took it to my local *** shop where there diagnosed an issue with the transfer case & the consequently the transmission. When the mgr called the Administrator, *** when it was actually 1 day past...... Started on the 3rd of the month which was the first day of waiting period which if you count it out ends on the 22nd.......... I took it in on the 23rd.
So they still said it was in the waiting period but then said that it was pre-existing and thereby not covered. At 145,000 miles many things are going to be pre-existing, that's why we get the warranty, correct? So they understood the mileage and the age of the vehicle AND still took the policy.
Then when they had to pay a claim, they dnied for false reasons and then sent me my money back. So as long as you don't have any claims over a few hundred dollars you may be OK... BUT if you have a major repair then watch them wiggle their way out of it . Insurance is based on winning on may policies and losing on a few. That is the basis for the Ins. model...but this company & their Admin., *** are totally taing peoples $$$ and then denying claims that are legitimate. TOTAL RIPOFF ARTISTS......... STAY AWAY......... BEWARE

I went online thinking I was going to get a free quote that was unsuccessful about ten minutes later I started receiving numerous amount of calls from them so I decided to look at there reviews. After reading the reviews I'm glade that blocked there number and decided not to give them my business, I just wish now that they STOP CALLING ME!

Eleven weeks ago, today, my car was towed into Transmission Services in Lincoln NE due to the transmission going out the night before. I have an extended vehicle warranty through Carshield *** who in their ads say all I should pay is a $100 deductible and that they will provide a rental while the repair was being made.
What they do NOT say in their ads or at any time during the time I set this cover age up is that they reimburse the customer for auto rental, and they only cover $160 maximum. I have spent over 850 dollars on a rental car, and had to return it over 3 weeks ago as I no longer had the money to pay for the rental I didn't know I was going to get back. This came at the time I had just lost one of my jobs as well. Im now having to depend on a public transit system that pretty much ends service between 9-10pm--not great as I work at a bar--or pay $12 minimum for a *** ride.
During this 11 weeks, Carshield spent the first 3-4 weeks of the process deciding to authorize the repair. Their first inspector from the company left my car unlocked, and it was rifled through by a burglar. They then over the following weeks sent TWO replacement transmissions to Transmission Services, both of which were defective and led to more inspectors coming up to verify this. The THIRD replacement was successfully installed last Friday and the car is ready to be released. However the garage and Carshield's parts vendor, Auto Nation , can not agree on who is paying for the removal-and-reinstalls so they will not release my car to me.
During this time I have never been called once by anyone from Carshield regarding this-I had to initiate any contact with the company. Both myself and the owner of the shop have spent long periods of time on hold (25 minutes to as long as 3 hours!) And I still have no vehicle

Bait and switch. This company literally gave me a contract of what was covered and did not pay for what was on the contract. They literally tried to say That I was not covered under my contract. I in fact was! This company is a fraud. I Purchased a gold package costing $89 per month with a $0 deductible. I made many hours of countless phone calls emails with no response. This company owes me over $2000.
Please help!

I had my Carshield policy for 5 months and my mechanic told me to cancel the policy and ask for a full refund because Carshield will look for reasons not to cover the repairs, so when I called to cancel, the customer service representative talked me into keeping the policy. And when my f350 was repaired, they did not only refuse to pay for the repairs, they also CANCELED THE POLICY and wouldn't refund but only one month (which I have yet to see). A TOTAL WASTE OF MONEY!!!
This company is completely UNETHICAL and should be avoided!!

This company is a fraud.
They steal your money and when you try and file a claim they automatically DENY YOUR CLAIM.

I purchased a warranty from this company on 5/5/2019. I began to have issues with my vehicle. I took my vehicle to the shop for a routine oil change and they told me I needed to replace the axles, struts and the control arm. The shop reached out to Carshield to report the repairs. Carshield came back and said they would only cover labor and not the parts for the axle. They denied the claims on the other two repairs. They claim the struts and control arm are not covered under my plan, but they are covered in the higher plan. I originally told them when I was signing up that I wanted the highest plan they had. Now my vehicle is sitting at the shop and Carshield will not approve the other repairs.

CarShield is the absolute worst company I have ever dealt with. They are dishonest and lack communication skills. They run off of false promises and have no follow through on anything they have previously discussed. This is the worst experience I have ever encountered!!!

They encouraged me to purchase a policy, and had me pay for it and then stated that I couldn’t use the policy because of some “clause” that they found where my truck wasn’t eligible for coverage and it wasn’t ever clearly explained why?

When I asked to cancel and for a refund, they had me jump through hoops, and then stated that my refund of nearly $3,000 paid for my cancellation fee.
I wouldn’t send my worst enemy to this business!!!

This warranty doesn't comply with their policy they give new customers a hard time and they dont teach each customer the same they wouldnt return my money or help with my warranty claim

I did fill out an online contact form form Carshield extended warranty around beginning of May 2019... sale rep. called me and told me this s the perfect extended auto warranty for my 2012 *** suv... he said he will offer me the low monthly rates of $99 that covers virtually everything on my suv called "gold" plan that covers power train and more... from engine , transmission to fuel injection system anything you name... I replied it seems too good to be true..he said no...it is th reality that thousand and thousand customers bought their warranty through Carshield..I confirmed with him that covers eveything for the suv... he further insist that this isi the best deal on the planet... no matter how many miles on your car.. once you enrolled you all set for life for as long as you own the car... he said once you sign up you will receive a detail of warranty contract by mail and it explains everything... it also cover tow and rental car...I then paid the first month installment of $99, and received insurance decoration email... the very next day, I called them again and spoke to customer rep. Rachel...and confirmed with her regarding all parts and label covered by Car shield...she said all you need to do is contact us and we take care the rest...on May 27 my check engine light on.. I contacted Carshield... but they never get back to me... I contact *** dealer in downers grove and made an appointment and found out the catalytic converter bad and needs to be replaced ... dealer filed claim on my behalf to Car shield third contracted party.. they declined..I called them right away.. spoke to woman Gabi...she said they wont provide coverage for Catalytic converter due to Federal regulation.... I confronted her and told her thats not what the sales rep. persuade me at time of my enroll to this Gold plan.. *** then changed her tone.. ask me if she can lower my monthly rates to $89 and get me the off market Catalytic converter ... I declined and told her I need refund for the two month installment because this is not what they described and felt completely misled by Car shield and made me to believe they were the manufacturer or dealer, their customer service rude service, failure to cover needed repairs.

I have to express my disgust of the fact that I wont be covered for my car transmission after being told that a part of parts outside the transmission causes the transmission problem and that the transmission repair can't be covered. This was determined when *** (the obligor of this company) sent an assessor to the repair shop to gather information about what causes the problem. Given the fact that they requested copies of my maintenance invoices from Oct. 2018 (approx. time I started contract with CarShield) which they've received, I had to wait for about a week and a half to be told of this egregious outcome. Of course, they stand behind the condition stated in the booklet that they don't cover any parts outside the transmission given the fact that the transmission specialist communicated that the problem is mechanical and that it's an internal transmission issue. I've maintained my car on a regular basis and pay monthly for this extended warranty only to be denied the service I've paid for. Well, I can assure at this point that my warranty contract with them will be TERMINATED!!!!
This company have much to be desired where I can currently see on how they emphasize greatly on how much money they can get from their customers rather than providing the full service needed. I've been caught off guard by their seemingly shady practice of promoting the policy of full coverage in their advertisements for major car parts where they outline the conditions of coverage in their contract booklet after signing up with them. I must say that this is an effective way of cheating people who have expectations of getting favorable results upon repair. Good day.

I didnt even get past the phone process as they called me about 6 times in one day while I was at work. I wasn't able to answer the phone, no one left a voicemail. Then the next day the same thing occurred. They called me multiple times, but due to work I couldn't answer my phone. No one left a voicemail explaining anything at all. At that point I was so disinterested by the amount of calls they've made in a matter of two days I wanted nothing to do with them. I finally was able to answer and told them I was no longer interested and got off the phone. They called me back two minutes later where I then not so nicely told them to remove my number from their list. We'll see what happens.

Purchased the Gold Warranty thru Car Shield in May, went thru 20 day grace period as required, during that time I had a recall on some software update on my 2016 Honda Civic with 1.5 turbo engine, my Honda repair dealership service dept updated my system and cleared all the codes. After a week all the bells & whistle of lights came on my dash board, so I took it back into the dealership to see what was wrong, take it my car has 130k in miles on it but I did the normal routine of updates as required, but when the service dept tore apart my engine for the adjuster to look at from Car Shield, he told the service dept that there was carbon build up in the engine and that they would not cover said that there wasn't proper maintenace done on the vehichle, which is untrue, When the service dept called me and told me of this, I told them it was very vague & wanted to know how I could prevent it in the future, they said talk to your warranty company on their decision, so I called them and they gave me the vague answer again, I ask how can I prevent in future to prevent this happening again, they said talk to your service dept. The warranty dept said that it usually from detergent from gasoline that it comes from, so I said any gas engine will have this problem, they didn;t answer, I ask when would you cover a fuel injector problem, when it malfunction, never giving me a straight answer. So is this engine *** to have problems once it reached over 125k, is there more problems to come with this engine. I feel that the warranty coverage scam you when they have bumper to bumper warranty, I feel that there was nothing else I as a consumer could have done to prevent this from happening, but they are still saying that it is not my fault, who fault is it, I feel a 3 year old vehicle shouldn't have major problems already. Now that my engine is tore apart it will cost me $1200 out of my pocket to fix the problem.

I have BMW 535i Xdrive. I pay $146.00/Month. I had My BMW repairs for My AC Motor. So I called them to get it fixed. They tell me dealer should called. I had to get it fixed . Because I had to go to work. I payed out my pocket $1100.00. Which I thought I was going get reimbursed. I send invoice from the dealer with which I wrote a letter. It has been month no response. I tried calling them and they give You runaround. As of today I have not recive any phone call from or email. Friends this company is boughs, scammers. Hope you read this review and will help full to you to make decisions.

Purchased a contract a over a year ago paid monthly fees on this contract for the entire year without using any services of the contract.... On June 4th 2019, my 2004 Kia sorento was taken to my chosen mechanic for repairs and it was diagnosed that my vehicle needed replacement parts and this company refused to cover the contract .I looked over the contract and it clearly states that it covers seals and gaskets if required in connection with covered components and/or parts listed, the part that being repaired by my mechanic was the air conditioner compressor .I was questioning how carshield representative was insisting that that parts was separate therefore they was not covering the repair service. I am therefore disputing this and feel that this insurance company is a scam on getting consumers money and when it comes time for them to pay out for services they try not to fulfill their part of the contract . Then when there are additional catchisms on the contract that for the consumer to cancel "said" contract a Federal Odometer Statement or notarized affidavit verifying mileage at the time of request of cancellation of contract??? I don't see how this is possible and/or legally right again it seems like this company is a finding ways to scam consumers out of their money by keeping them in a worthless contract that they know they do not intend to fulfill the contract as promised from their advertisment..jn

My car has been in the shop at the dealer going on 2 weeks . Carshield has sent out 2 different inspectors to look at the vehicle but they have not told the dealership what they will and not cover. They are giving the dealership the run around.