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Address: 503 Pearl Dr, Cottleville, Missouri, United States, 63376-1071
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I had paid Car Shield for 6 months. My check engine light came on and I took my car in to see what the problem could be. I had the hardest time getting any information on the process. No one out here would take my Car Shield or they never even heard of this. I called several times getting the runaround every time so I decided to cancel my policy. I was told to write a letter as to why I wanted to cancel. I was told it would take 5-7 days to receive my refund.Then I was told that the financing co is responsible for giving the refund. When I tried to reach out to them they had no record of my info. I then was told I had to wait 30 days for the refund. After all of that bs from Car Shield I was told I had no refund coming back. They said that I drove 11,000 miles. I don't get that because I had new car coverage and cars are made to drive. I asked the rep that I was speaking to "so I'm just out of my money" she said" yes you are". $625.00 down the drain this not fair and it feels eleagal for this to be acceptable.
Your service contract has been cancelled as you requested. Your down payment of $150 has been credited back to your Visa ending in ***. Visa generally takes 3-5 business days to show the credit to your account. You have already been sent a check totaling 251.79. You will be receiving an additional check for $224.16 in approximately 15-20 business days. This brings your full refund amount to 625.95.
Please email *** if you have not received the initial check of 251.79.
Respectfully,
Customer Relations
I have been paying CarShield over a year for a warranty for my ***. My transmission started slipping. I called them and they told me to take my car to the place of my choice. I had the car towed to ***. Those people took the car apart and called CarShield and was told to cease work on my car and to have car towed to *** for repairs. Now the car been at *** over a month and now Car Shield is refusing to pay for the car repair.
Thank you for bringing this to our attention. We appreciate the opportunity to respond.
We contacted your claims administrator, American Auto Shield, on your behalf to obtain information on the repair claim you have referenced.
American Auto Shield stated that that the mileage on your vehicle now, at the repair facility, is the same exact mileage that was on the vehicle when you purchased the service contract. 133,632 This would put your vehicle in the initial 30 day AND 1000 mile grace period.
The vehicle has no license plates and had rusted rotors, showing the vehicle has been sitting. The claims adjuster advised your repair facility that you would need to authorize teardown to point of failure. This would determine if the failures were pre existing the effective date of the service contract. You did not authorize the teardown.
Pre existing failures of your vehicle are not covered in your contact terms and you were still within the 1000 mile waiting period.
If you would like to cancel you service contract, you would be due a pro-rated refund, per your contract's terms. Please let us know if that is how you would like to move forward.
Respectfully,
Customer Relations
I purchased the coverage from CarShield since the factory warranty got expired on my car. Later one month my car had the issues on front axle shafts. I took it to the dealership and let Mercedes Benz dealership to take care of it. Service advisor contacted to CarShield claim department and filed a claim. Appraiser went to the dealership and checked the car. Later on, MB received an approval to work on the parts replacement. After verbal approval from adjuster, we have a hard time to collect a payment. CarShield started asking for the service record which I provided. Then called to claim department and asked if they received it. After reviewing the service report, adjuster *** who was extremely rude, said that the report was not sufficient and claim might be denied.
This is the worst experience I have ever had. Customer service is terrible and adjusters are not authorized to complete their job.
This is scam, charged two months payment already and absolutely no support.
You have to spend hours and hours on phone to talk to an adjuster. Customer service reps transfer you over and over to different departments.
Waiting for a decision. Claim was approved and then declined for no reason.
We contacted your claims administrator to check on the repair claim you have referenced. They show there is a pending claim. We will contact your administrator and request that they call you as soon as possible to let you know the status of your repair claim. Or you can reach them at ***.
This company will deny claims, then redirect you to another company that will "help you" find parts for the repair at a "discounted " price. At the end, discounted prices are outrageous. Even if you submit maintenance records, they will look for any other thing to refuse claims.
If components of your vehicle are not listed as covered under your contract's terms, your claims administrator will help you negotiate a lower price with the repair facility by sourcing in parts at a lower cost and checking average labor rates in your area. Please call our customer service department if we can be of any further assistance to you.
Not worth the money. Tried to have two things covered which was part of the engine and one they would not cover and the second the dealer tried to get in touch whith them through out the day and never could. I had to pay for it so I canceled the policy. I was luckly that I was only on it for a few months and did not waste a lot of money on it. They cover the parts that usually do not wear out.
We appreciate you bringing this to our attention. The components you mention are not listed in your powertrain service contract's terms as covered components. You service contract has been cancelled as you requested.
I'm writing to complain about car shield about a week ago my car broke down motor ran hot I called car shield and I waited 30 minutes for a tow truck when the tow truck came we went to *** in *** they ran the diagnostics on my vehicle the mechanic said that I needed a cam shaft and car shield will not cover it so I was calling car shield and spoke with several customer service reps and I was told different stories a few days later my mechanic also said that car shield will not cover my motor because car shield said it to run hot (which I didn't) so My bmw is sitting at the shop and I have to kick out 5,000 dollars for a motor which is not fair because it's in the contract I paid my payment ahead of time I asked for a refund but car shield said no I never been disappointed in my life something has to be done
We appreciate you bringing this to our attention. We appreciate the opportunity to respond.
We contacted your claim administrator on your behalf to obtain information on the repair claim you have referenced. *** shows that your repair facility confirmed
that you had stated that your vehicle had overheated. Damage due to overheating is not listed as covered under your contract terms, as the claims administrator pointed out when you spoke with them on April 26, 2019.
Section M of your service contract offers dispute resolution through the *** Revdex.com, *** and yourself. All disputes regarding claims adjudication are resolved in this way.
If you would like a refund of the 2 payments you have made, this will cancel your service contract. If you are requesting cancellation, please let us know and we will take care of that for you.
Respectfully,
Customer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
This company got me into a contract with them and failed to provide me with the necessary Information about what they do and do not cover. I went into the contract a year ago and when I finally had to use their service I was denied because my car was "modified" with tires and a lift. This modifstion has 0 to do with the actual issue my car had. My car has a spot less mechanic record but because my car is modified it avoids contact. Had I of known when going in that my car being modified would be an issue I never would of continued paying on a contract for almost a year. The company told me since I didn't come right out and say my car was modified that it was my problem. Instead of being honest upfront and telling me what was and wasnt covered.
We appreciate the opportunity to respond to your complaint and resolve this matter.
The service contract you received in the mail does state, under exclusions, that "mechanical breakdown or failure of any part that is directly or indirectly related to a part or system that did not meet manufacturer's specification or has been otherwise modified or altered, such as headers, altered ignition system, altered engine management systems, free flow exhaust systems...snow plows, oversize or undersized tires, wheels or lift and drop kits, whether or not the vehicle was purchased with such" are excluded.
Under the cancellation section of your service contract it states, "The administrator may immediately cancel this contract......if your vehicle is found to be modified in a manner not recommended by the vehicle manufacturer".
The administrator of your service contract has voided your service contract due to modifications and you are being refunded in full. You should receive your full refund in 7-10 business days.
Respectfully,
Customer Relations
Inadequate insurance policy. Denial of a claim & rental reimbursement. False information regarding CT state Law. Incompetence of customer service reps.
Refusal to repair a major repair required by state law in CT. Incorrect information regarding CT state Law. Refusal to reimburse rental vehicle which is under contract in policy, after I was told by customer service I would be fully reimbursed. False advertising. False contract. False Policy.
Thank you for bringing this to our attention. We are happy to contact your claims administrator, ***, on your behalf to obtain information regarding the repair claim you have referenced.
*** stated that they have paid $2451.27 in repair claims since you purchased your service contract. The most recent being an AC Compressor repair on April 24, 2019.
They also stated that your repair facility reported your vehicle had a failed catalytic converter. This part is not listed in your service contract's terms as a covered component. There is no rental reimbursement for a non covered repair.
Again, *** has covered over $2400.00 in repair claims for you. If you have any other dispute regarding ***'s claim adjudication, please contact them directly at *** or follow the Arbitration section of your service contract (J) on page S1 and any dispute regarding a claims decision with be settled between you and ***.
Respectfully,
Customer Relations
I purchased an extended warranty contract with Carshield and they failed to comply. As I read the contract, I saw that they did not cover certain things, but that they did cover a brake actuator. When I spoke to one claims person they said that one of the things they look at is how long I have had the contract. Since I had only had it for basically a month they denied my claim, thats what it really comes down to. There was no pre-existing condition. They two weeks, and searched for a way to deny my claim, and they found one-and it was still wrong.
We have contacted your claims administrator on your behalf to acquire information on the repair claim you have referenced.
*** stated that the brake actuator failure was submitted one day into active coverage and the failure was shown to predate the effective date of your service contract. The claim was denied as pre existing the effective date of your service contract.
If you have a dispute regarding your claim administrator's claim decision, you would need to contact them directly at ***. *** would be able to fully address any repair claim related dispute. Also see section M of your service contract for dispute resolution between yourself and the claims administrator.
Respectfully,
Customer Relations
Complaint: ***
I am rejecting this response because:
1. We are not in court nor is this a legal proceeding.
2. In effect, American Auto shield in material form misrepresented my claim.
3. As stated, I purchased the car in February with less than 51,000 miles.
the code that was displayed from the reading was in fact a NEW code.
4. If this was a preexisting condition; it would have taken place BEFORE at the purchase
at the delivery of the vehicle and would have been the cause of the cars’ initial safety inspection
since delivery the car has been inspected 4 times. 1 by Virginia, 1 by Lexus, and twice by Maryland.
Maryland required the CV boots replaced. The actuator when off 14 April 2019, almost 2 months out
from delivery of the vehicle to me. Therefore, I surmise they are in breach of contract. If my claim was
not covered; it doesn’t take two weeks to say no or to deny the claim. But if you need to search
for a reason to deny the claim, you need two weeks.
Finally, the actuator IS covered under the Diamond Coverage Contract.
page 2 of 2. It also says I cannot make a claim 20 days out from purchase of
the warranty. So in effect, they are saying because my car had an issue on
day 21 I cannot make a claim. Is that to say if my car coverage expires day 21 I would still
be covered. They WOULD NOT cover if I was ONE day beyond my coverage, but ONE day in the
WONT either. There is something seriously wrong with that argument. The only thing that matters is
at this juncture is THAT I AM covered. At this juncture, my car is at the dealership
by their rules, I will be waiting another 60 days- SIXTY DAYS! This does not
include the three to four hour waiting period that ***
burdens you with making it difficult for you to negotiate. No one has
four (4) hours to wait for them to respond. The reason why I have appealed to
the Revdex.com and other entities is because when I asked to talk to someone
they put me on hold AGAIN. They hope you will go away. I’m not.
if they want to talk further my number is***, they can call me
and not place me on hold.
Sincerely
We wanted to be able to respond to *** rejection of our response. We did contact ***, on *** behalf, to obtain their response to *** statement. *** stated that, according to the service record from the repair facility, the CV boots were replaced on April 12, 2019. The repair order from the shop, as photographed by the independent inspector) for the brake actuator repair is dated April 13, 2019 and states, "client states that since picking up the car after the CB boot repair (on April 12, 2019) the ABS light has been on". Mr. Stanley's service contract was purchased on March 23, 2019. *** vehicle was still within the 20 day waiting period when this failure occurred. The repair claim was property denied for being within the waiting period..pre existing the effective date of the service contract.Respectfully,Customer Relations
Complaint: ***
I am rejecting this response because: My service provider spoke to *** on Monday, April 15th, this meant that I would have been (3) days beyond the 20 day "pre-existing" condition narrative. Allow me to also elaborate further. This car has been inspected 4 times, 5 including the "independent" inspector sent out by ***. It was inspected by Virginia before delivery-no brake actuator problem. It was inspected by Lindsay Lexus-no brake actuator problem. It was inspected by Md-no brake actuator problem. And finally by Lexus again-no brake actuator problem. All of this was done within a 3 week period. When I got the CV boots replaced, I knew that I was well within the 20 day period and did not make a claim. April 12th puts me right at 20 days. April 13, puts me at 21 days. No matter how you look at that, I am 1 day beyond the twenty. If you add we did not contact *** until April 15th, Monday. That places us at (3) solid days beyond the regular "probationary" "pre-existing" narrative. What is really at issue here is: I have just paid for a warranty for $99.00 and now, I have a claim so soon. Even though the vehicle has less than 55,000 miles and generally is bullet proof, I have a claim. In their mind, it's too soon to pay out that claim. The truth of the matter is, I honored my commitment. I demonstrated integrity by NOT having them to address my CV boots. I was going to have to pay for that out of my pocket and had no problem doing that. Because I am 1, 2, 3 days into my warranty should not disqualify me from being served. It's unfortunate, but its also the reality here. If I never had a problem, the company would benefit, in this case, they get to do what they advertise the would do. If I were well within the 20 day "pre-existing condition" aka "probationary period" I would relent, but I am not. I am three (3) days beyond it at max and one (1) day at a minimum. Yet, I am within the coverage period. I am not asking anything unreasonable I am asking that the cover what they said they would.
Sincerely,
***
I am adding an addendum to my response to ***. As I
was reading more carefully through ***'s response I
have noticed their a very fallacious argument pattern.Conflation of Dates and Coverage1.
*** continually argues that it was 12 April that my
incident occurred. It did not. The incident occured April 13, 2019. I
picked my car up Friday from the Lexus Dealership, but it was in good
working order. However, using this day, allows them to do two things.a. connect any damage or mishap with the car with a CV Boot repair.b. place me within the 20 day "probationary period" or "pre-existing condition" narrative.2. Both of these arguments are fallacious. They are conflating these issues.I
did not report this incident UNTIL to Lexus, April 13, 2019 and it was
well into the afternoon. April 11, 2019 would mark the end of my 20 day
probation period. April 12 would put me 1 day beyond probation and
April 13, 2019 would put me 2 days beyond it.3.
The service provider did not contact *** until AFTER,
15 April 2019. This place me at least (4) days into a valid warranty
period. They say, I stated I said, "client states since picking up the
car after the CV boot repair(April 12, 2019). the ABS light had been
on." This statement is false. My statement was, "I was driving the car
on April 13, 2019 and the ABS light came on and told me to take it to
the dealer." That was my statement, but *** never
asked me. But here again, *** is trying to muddy the
waters by conflating the two. Their warranty information says they will
not cover pre-existing conditions these pre-existing conditions are
conditions that you claim prior to their 20 day probation or derogatory
conditions about the vehicle that were not disclosed when you purchased
the contract. In my case, neither are true.My Coverage Period is ValidWhen
I purchased the car in February. Lexus alerted me to the need to
repair my CV boots March 3, 2019. The car at no time signaled any
problems with the brake actuator. In its pre-performance check, my car
showed that all devices were working well on my car. April 13, 2019 was
the absolute first time this error was seen. Even the technician who
saw the code communicated as much to the auto shield "independent"
inspector. It was not until they discovered that I was not quite a
month into my warranty period that *** begin to renege
on their obligation. Simply put, it does not
take you two weeks to say, "You are not covered" but if you are trying
to find a way to not cover someone, you have to first develop a strategy
for doing so, and that's what they did. In Summary*** has mischaracterized my statement to the Lindsay Lexus
Service provider. Yes, I picked my car up Friday, April 12,2019. But I
am well within my coverage dates. Saturday April 13, 2019, day 22 of my
contract if you count from March 23, 2019 to April 13, 2019 or day 21
if you count from March 24, 2019 to Saturday April 13, 2019, either way,
I am covered by the warranty. The car message center told me to take
the car to the dealer, and I immediately did so. Again either date, I am
well beyond the "probationary period" or "pre-existing conditions" Secondly,
my car now has been inspected 6 times; Twice by Maryland, Twice by
Lexus, Once by Virginia and once by ***, and they were
the only ones to say that it was pre-existing condition. Thus, *** is conflating the repair issues with dates of occurrence.
April 12, 2019 the car was already repaired. I was picking it up.
There was no damage, no indication of a problem. It was then taken to
get its Maryland inspection(a difficult one to pass) and it passed the
inspection! While I was on the way to getting my tags the car alerted
me, I took it in. That was on April 13,2019. The repair and brake
actuator failure are not related nor are they synonymous. Third,
if you count March 23, 2019 as the beginning of my contract period
April 12, 2019 I am 1 day beyond the 20 days of "probation" or
pre-existing "conditions" if you count Saturday, April 13, 2019 I am 2
days beyond it. April 12th is NOT when the incident occurred. Saturday
April 13, 2019 is when the incident occured. Up until then, there was no
reports of ANY brake actuator problems. I am not asking them to do
anything unreasonable, what I am asking is that they honor their
contract.Kindest regards***Complaint
Component failures that occur prior to the effective date of the service contract are not covered under the contract terms. *** deemed this failure to be pre existing the effective date of your service contract.
If you have any further dispute with their claims decision, please follow the dispute resolution section (M) of your service contract to settle your repair claim dispute between yourself, *** and the *** Revdex.com arbitrators.
As the marketer of your service contract, we would be willing to offer you a refund of the monies you have paid into your service contract as a gesture of goodwill and in a good faith effort to resolve this complaint; if you do not with to pursue dispute resolution.
Respectfully,
Customer Relations
Complaint: ***
I am rejecting this response and the offer to recoup cost already paid because I meet the qualifications of coverage during the time disputed. The *** contract states that I am to be covered beyond 20 days. I may NOT request that any repair be made during or withing the 20 day interim period, and I did not. My coverage began Saturday, March 23, 2019. The 20 day period would have ended Thursday, April 11, 2019 if you count Saturday, March 23, 2019 as the beginning of my contract. This means that I would have been exactly 2 days beyond the waiting period. If you count Sunday, March 24, 2019, I would have been 1 day beyond the waiting period. Either way you look at this, I am well within the coverage period. The conflation between preexisting condition and interim waiting period or CV boot repair is non-existent. The CV Boot is below the car and deals primarily with suspension. The brake actuator is in a totally different location. The CV Boot was replacement is not at issue. On Saturday, April 13, 2019, the car message center told me to take my car into the Lexus Dealer. That was Saturday, April 13, 2019, 1-2 days beyond the probationary period or 1-2 days into my official coverage period. Car Shield was called 3-4 days into period that I can make a claim. I was covered, no pre-existing condition existed period. Therefore, we will go to arbitration.
Kindest regards
We have given *** the next steps in disputing the claim decision made by his administrator if he disagrees with it. We have also offered a full refund in a good faith effort to resolve this complaint if he chooses not to move forward with a dispute between himself, the *** Revdex.com and *** as outlined in the dispute section of his service contract. *** has evidence that the brake actuator had failed prior to the contract's effective date, and that the claim was submitted during the waiting period. *** stated, "According to the record from the repair facility, the cv boots were replaced on April 12, 2019. The repair order from the repair facility (as photographed by the independent inspector) for the brake actuator repair is dated April 13, 2019 and states "client states that since picking up the car from the cv boot replacement, the ABS light has been on"Again, we request that this not be closed as unresolved as we have explained the denial for pre existing the effective date of the contract and offered a full refund or instructions on how *** can dispute the claim denial if he so chooses.
We have given *** the next steps in disputing the claim decision made by his administrator if he disagrees with it. We have also offered a full refund in a good faith effort to resolve this complaint if he chooses not to move forward with a dispute between himself, the *** Revdex.com and *** as outlined in the dispute section of his service contract. *** has evidence that the brake actuator had failed prior to the contract's effective date, and that the claim was submitted during the waiting period. *** stated, "According to the record from the repair facility, the cv boots were replaced on April 12, 2019. The repair order from the repair facility (as photographed by the independent inspector) for the brake actuator repair is dated April 13, 2019 and states "client states that since picking up the car from the cv boot replacement, the ABS light has been on"Again, we request that this not be closed as unresolved as we have explained the denial for pre existing the effective date of the contract and offered a full refund or instructions on how *** can dispute the claim denial if he so chooses.
Complaint: ***
I am rejecting this response because:I think that this situation demands someone’s attention on a federal level that is genuinely unbiased and intentional about the nature of what’s going on here.
1. It is clear that you would rather provide a refund $99.00 than pay the 2500.00 I had to pay out of my pocket. Your rules of arbitration shackles the consumer. They provide you with maximum leverage. The Revdex.com cannot enforce your responsibility nor does it have the investigative tools needed to drill down into what I find as very suspicious and suspect practices. You vacillate between a supposed “pre-existing condition” and “contract waiting period”. When that doesn’t work you then merge or conflate them. It’s one or the other. But AGAIN, allow me to share why this is a problem.
1. Your waiting period expired 11 April 2019.
2. My repair “CV” was completed on or before 12 April 2019
3. 13 April, I bring my car in AFTER it tells me sometime that afternoon because of the brake actuator malfunctioned.
4. The notation you have are not my words. It logically follows that if the actuator failed AFTER the CV boots were repaired that YOU would tie the two together, but that could happen with any repair. CV boots and actuators are unrelated. They are in two different areas of the car, and are totally unconnected. Something we need a Lexus or “Independent” auto mechanic to assess. My thoughts are, I am just one of many you have done this to. Wasted hours waiting for a decision you could have rendered immediately if it was not covered. Instead, you, AAS, took two weeks to figure out a way to NOT honor your, “diamond” new car warranty.
Therefore, I will be taking this up with the Colorado Revdex.com. In accordance to your stipulations. However, I am also going to see if I can get some Federal agency to look into this. As a taxpaying citizen, I think this needs to be investigated in a way that puts the best interest of the consumer in mind. Therefore you’ll be hearing from me again.
Sincerely
We respectfully request that this complaint no be closed as unresolved. We have given *** the option of following the dispute resolution of his service contract or have offered him a full refund of the monies he has paid into his service contract. We have also given evidence from the administrator/oblgor of his service contract that the brake actuator failed prior to the effective date of the service contract and the repair claim was submitted during the initial waiting period.*** has stated that he is going to follow the dispute resolution of his service contract and go through the *** Revdex.com for arbitration between himself and ***, the administrator/obligor of his service contract. *** has full authority over claim decisions and is the proper party to take this dispute up with.We appreciate you reviewing this complaint's outcome of unresolved and changing the outcome to answered. This dispute will be arbitrated and resolved through the *** Revdex.com, *** and ***, as the proper party.Respectfully,Customer Relations
We have responded several time to this complaint and have offered resolutions. The only resolution we have in our power, as the marketer, is to offer a full refund, as we have done.As the dispute is over a repair claim decision, this has to be taken up with the administrator of the service contract; which the customer said he is going to do through the Denver Revdex.com and ***, the administrator. ***'s escalation team will be involved in the Denver Revdex.com arbitration and will resolve this complaint through that method.We respectfully request this complaint be closed as answered, as the dispute with the claims administrator will be resolved through the Denver Revdex.com as stated in the contract terms.Respectfully,Customer Relations
We have responded several time to this complaint and have offered resolutions. The only resolution we have in our power, as the marketer, is to offer a full refund, as we have done.As the dispute is over a repair claim decision, this has to be taken up with the administrator of the service contract; which the customer said he is going to do through the Denver Revdex.com and American Auto Shield, the administrator. American Auto Shield's escalation team will be involved in the Denver Revdex.com arbitration and will resolve this complaint through that method.We respectfully request this complaint be closed as answered, as the dispute with the claims administrator will be resolved through the Denver Revdex.com as stated in the contract terms.Respectfully,Customer Relations
We have responded several time to this complaint and have offered resolutions. The only resolution we have in our power, as the marketer, is to offer a full refund, as we have done.As the dispute is over a repair claim decision, this has to be taken up with the administrator of the service contract; which the customer said he is going to do through the Denver Revdex.com and American Auto Shield, the administrator. American Auto Shield's escalation team will be involved in the Denver Revdex.com arbitration and will resolve this complaint through that method.We again offer a full refund of all payments made in a good faith effort to resolve this complaint. We will wait to hear from Mr. Stanley. We respectfully request this complaint be closed as answered, as the dispute with the claims administrator will be resolved through the Denver Revdex.com as stated in the contract terms.Respectfully,Customer Relations
My vehicle I had coverage for was totaled. I had contacted Carsheild.com to inform them of the situation and, advised them I would like to cancel due to vehicle totaled, they told me I had to mail in a letter issuing cancellation and, they would
Refund me a prorated amount due to me not filing a claim. I sent the letter in. I followed up to make sure the received the letter, they told me they had. When I asked how much would my refund would be the representative advise me due to non-payment since confirmed cancelation they wouldn't refund me anything, then representative told me I had a specific time frame to send in the letter. I believe that this is very unfair to their customers. Especially when a customer never filed a claim. They take your money and run.
We appreciate your bringing this matter to our attention.
We see that you contacted our office on January 10, 2019 and let us know that your vehicle had been totaled. We requested that you send us a statement of total loss from your insurance company with your written notice of cancellation. Your account was placed on hold at that time, waiting for the requested statement. Your service contract cancelled for non payment on March 7, 2019.
We did not receive your statement of total loss until April 8, 2019, well after your service contract cancelled for non payment.
As a gesture of good will, we will issue a prorated refund as of the day you initially called in to report the total loss. You should receive that refund in 7-10 business days.
Respectfully,
Customer Relations
Carshield will not repair my vehicle because they are arguing that they have to furnish the parts and the mechanic puts them on but neither I nor Carshield could find a mechanic that would agree to do it that way.
You have been refunded 114.00 back to your Visa Card ending in *** on 4/26/2019. Visa generally takes 3-5 business days to show the credit to your account.
Respectfully,
Customer Relations
I paid in full for a year of coverage up front. I canceled my policy (because of a denied claim) and was told they would refund me the $1199. due - a check would arrive in 20 days. After 30 days, I contacted the payment department and was told that there had been a 'glitch' in the system and that I would have to wait another 20 days for the refund check. When I said this was unacceptable and I did not understand why they couldn't simply refund my American Express card which was my original payment method, I was told there was nothing they could do and the refund check would come as soon as possible. I have no confidence that I will receive my refund. I have been unable to obtain any written acknowledgement of my refund. All communication about the refund has been done by telephone only.
We appreciate you bringing this to our attention. We do see that you have received credit for $1199.00 to your American Express ending in 56005 through chargeback payment reversal on April 23, 2019.
Respectfully,
Customer Relations
I Started a contract with car shield for month and I didn't like the while things was done so I cancelled my contract with car shield and they never refund my money back to me, Every time I called they always told me that they refund my money to me to a card that I don't have here its been 30 days later and I still haven't receive my money from. The employee are very rude and do not listen to the customer.
We've spoken with you regarding this refund, most recently on April 18, 2019. The $79.00 payment made was refunded back to the Visa that was used to make the payment, ending in 1147, on March 27, 2019.
We have two credit cards on file for you. One ends in 1147 with an expiration date of 6/27 and one ends in 1447 with an expiration date of 8/21. 1147 is the card that was refunded on 3/27/19.
Respectfully,
Customer Relations
ComplaintI ***
I told I only had the card end *** and they told me that it was refund on to card I no longer
I am rejecting this response because:
Sincerely
Your refund has been made to the initial card used. The monies have been drafted from our account and credited to the card number stated in our initial response to you. You will need to contact the bank your initial card was through and they will be able to either issue you a check for that refund we have already made, or transfer that credit to your new card, if it is through the same bank.
Please do yourself a favor and not get this so called warranty. I called and placed a claim after having my car towed to a repair facility and was told that the repair facility needed to file the claim. So the repair facility called and was on hold for over three hours so they contacted me to contact Car Shield. I was on hold for about two hours and finally someone answered. The repair facility stated that my car had internal transmission issues and they contacted CarShield and was told that since they only replaced transmissions and not rebuild them that they could not repair the vehicle. So I had to have it towed to another repair facility. So now I am out of three hundred dollars from the first shop. And another 20.00 for having the car towed to another shop. I had to facilitate all calls between the new shop and Car Shield. The issue ended up not being under warranty and I had to play. I requested a refund several times and still have not received one.
We contacted the claims administrator on your behalf to get a status check on the repair claim you have mentioned. They stated that it was your clutch that had failed. The clutch is not covered in your powertrain contract's terms.
We have note that you have requested cancellation of your service contract and you are in the process of being refunded the payments you have made.
I have 49000 miles on my f-150 . I had a small tick start and took it in. No warning lights or anything had gone off. They made me jump through a bunch of hoops and sent out a guy to look at it and take photos who didn’t know anything about a car. That was the first visit. On the second they wanted the oil pan to come off. Keep in mind I am paying for all of this. Hey come back with all the oil leaked out because the say oil in the differential. It was the oil from taking off the pan! There wasn’t a drop of oil under the truck. It was as clean as new. At that point after argument the sen the same guy back out. They wanted me to pull the rod caps. Remember I’m still paying. This was over the corse of a month. They waited so long we had to put the pan back on and then take it off again. They should have looked at this the first time. This time we found a crank shaft shim in the bottom of the pan and all of the rod bearings ruined, and a lot of metal shavings. The crank shaft had been moving back and forth and grinding away at the crank and front and rear covers. Ford has a documented issue with this engine and also a video that showed exactly what had happened. They now claim I ran it out of oil. There is no way this ran out of oil. I only have 49000 miles and changed the oil every 3,000 miles. There was never an oil pressure alarm or did the gauge not register full operating pressure. In their contract at the first sign of an issue you are to pull over and stop the engine so as to not cause any damage. Neither did I have any warnings or leaking oil I had it towed before I had any warnings. This exceeded what was required by contract. All this happened in October and they say sue them. They do not cover oil starved engines. First of all their contract does not say it doesn’t cover oil starved engines. What if the oil pump had gone out.with that you would have a least had a warning. So do they cover oil pump failure? Who knows. Car shield just sells the contract. They then set it up with an adjuster. After that they say they no longer have control of the contract they sold me. I have all the proof and documentation and an attorney is handling it now. FYI one of the people at car shield already admitted they have had troubles with their administrator. I have that and conversations with the administrator recorded. I’m going to win this. They just refuse to look at the proof and instead take their chances in court. I’m sure it pays off. How many people would take it this far and just give up. They count on it! I’m sure there is a few point I’m forgetting but if you want to take a chance, it’s up to you but don’t bend into their high pressure sale and you can’t call back and get the same deal. They can give you any contract they want but will not honor it. It is all up to the administrator.
We have contacted your claims administrator on your behalf to check the status of your repair claim. They stated that they have approved your repair claim and are in contact with your repair facility in regards to moving forward with your repair. Please contact *** at *** for further information regarding the repair of your F150.
The initial complaint was we were covered by CarShield, until it was time to repair my 2003 Landrover's engine. My car has been over to the Landrover Dealership since December 2018. After numerous calls and misinformed information, they decided to reform my money which was on an automatic draft account. The issue is that they wanted to only return $150 back to my card and mail 473.84 in 4 to 6 weeks by mail. I am not willing to wait that long for my money since I did not break the contract. I expect them to send my full balance refund to my card, the same way that they took it out of. I am hoping to resolve this problem as quickly as possible and 6 weeks is unacceptable. I have urged them to send my money back to my card the way it was taken off and to no avail are they cooperative. I do not want to prolong another month getting repairs with money tied up, because they lead me on.
Your service contract has been cancelled as you requested. Your *** has been refunded the initial down payment of $150.00 and a check for the remainder of your refund, $473.84, was mailed on April 16, 2019.
My husband and I have a policy with this company. We have had the policy for one year. We recently need rack and pinion replacement. We were told to take it to any repair shop. We took it the the dealer. The estimate was for approximately $1000. We were told that CarShield would not cover it. They wanted a refurbished part. No shop in our area will do a refurbished part. We are at an impasse now. We are in the process of writing to Carshield (their request) to cancel our policy. They also said that it would take 20 days to cancel the policy.
Thank you for bringing this to our attention. We have contacted the claims administrator on your behalf to obtain information on the repair claim you have referenced.
Your claims administrator has approved the claim and offered to send in parts to complete the repair. If you do not wish to use the parts offered, they will issue payment to your repair facility for the labor and the cost of the parts they had offered to ship in. If there is a difference in cost, you would be responsible for paying that difference.
You have requested cancellation of your service contract. Your contract has been cancelled as you requested. You should receive your prorated refund in 7-10 business days. We have waived the cancellation fee and vehicle inspection fee that was paid, as a gesture of goodwill.
Respectfully,
Customer Relations
Not one time do they mention the term “Fee negotiation” in their ads. I thought I was buying insurance for my car repairs which they would then pay or help pay for. Because that’s what the ads want to lead you to believe!
Do yourself a favor, do the kindest thing for you and your family that you could possibly do and that is AVOID this company.
This is one of the worst on the planet because our cars are so important to our every day lives.
Once I found that out there wasn’t a single thing that they were going to do even on a minor accident involving no other car I asked for a refund immediately, cancelled my membership; they gave me confirmation numbers for my cancellation & SAID I WOULD RECEIVE A FULL REFUND.
There was no if about it~I was told I would receive a refund.
Then the rep called back and told that they were not goi g to refund me. Such a ***. Total utter and complete waste of time money effort and expectation. ??
But at least I’ve saved myself future misery.
Then I got a call from their partner *** and I’ve NEVER had this happen-and I’m almost 68 years old. I was put on hold and in the meantime BOMBARDED with dozens of ads & offers which then repeated the offer TWICE.
Only to at the end of that onslaught be told the number had changed!!!
I called the NEW number and was AGAIN only bombarded with ads- then they hung up
So I went ONLINE desperate to cancel these ??????s —and THERE was a totally different 3rd number~ only to ultimately have the real CarShield refuse a refund.
Wow
FRAUD.
Horrible company horrible horrible horrible horrible!!!
The TV ads never once mention that it’s for “Fee Negotiations.”
Worthless in real life.
Save yourself a world of trouble!
Thank you for bringing this to our attention. The sales representatives you spoke with did tell you that the service your vehicles qualified for was a repair negotiation service with roadside assistance. You were very happy to hear about the roadside assistance, you stated. If you are not happy with the repair negotiation service you purchased, we would be happy to get them cancelled out and refund the payments made back to you.
Notice how they didn’t state WHEN they told me about “fee negotiations”.
They can speak quickly and say whatever they want but had I known what “fee negotiation” meant I would never signed up in the first place!
It is not in their ads. I thought I was getting far more than ultimately was to be given to me which turned out to be nothing. Who says that your mechanics even going to talk to these people? They don’t know who they are. Honestly I don’t know why anyone would buy into this business. Why? What does it possibly benefit them? It only benefits them if their mechanic doesn’t already have a supply line going and all of them do. So why people even buy into this stuff proved to be absolutely worthless to me. ( And worse they ultimately reneged on refunding my membership fee which they said emphatically that they would do.)
I stand completely behind my review.
I have paid $99 a month for CarShield to cover me in case I had issues with my car. I had a timing belt issue that was supposed to be covered - called them and was told over the phone it was good and as soon as I had the car towed to the dealer and they came up with a quote - CarShield said it wasnt covered because I couldnt prove there was any work done on the car prior to my ownership. (i am the second owner)
they could have told me that before and they approved the work that needed to get done now they backed out.
We contacted your claims administrator to get information on the repair claim you have referenced. They stated that they spoke with you on March 27, 2019, showing that you owned the vehicle during the time the manufacturer required maintenance at the 120,000 mile interval was due. You could not provide receipts for this important scheduled maintenance involving the timing belt.
Your service contract has been cancelled as you requested and you are in the process of receiving your refund.
Respectfully,
Customer Relations
Unlike their commercial, this service is a big disappointment. My car has been in the shop for 6 weeks now. It took 3 weeks for an adjuster to come to the dealer only to deny my claim. They claim they didn't see anything wrong with my vehicle. Why is my car in the shop then? Then I called Carshield, they sent somebody else out and now they saw an oil leak. Now another adjuster has to go back to the dealer to authorize a timing change that my car also needed. Meanwhile the dealer put me in a rental. The rental company is not getting paid, they harassing me for payment. Carshield clearly states that they will pay for rental and car repairs. Neither had been done yet after 6 weeks. Yet they still deducting my account each month. I also was on hold for one hour and twenty minutes. This service is horrible and I would like a refund, car fixed and this rental paid
We appreciate you bringing this to our attention. Your water pump is showing intermittent seepage from the crossover tube o-ring outside the bottom of the water pump. The o-ring is not covered under your contract terms. Seals and gaskets do not have stand alone repair coverage.
You are in the process of being refunded as you requested and your service contract has been cancelled.
So basically you guys lied about my contract covering everything. Mighty strange how your telephone rep didn't mention that. This company should really go out of business, some ***. I'll be looking for my refund and thank you for nothing. Please stop with all the false advertisement from your commercials, misleading hard working individuals.