CarShield

April 10, 2019

CarShield
***
RE: Contract *** Cancellation due to misrepresentation and denial of claim

Due to your national advertising campaign, I purchased your warranty on my 2005 Ford Expedition. This was purchased in good faith because it was stated that your company takes care of its customers. However, from my first phone call to your service center, this has not been the case.

In my initial phone conversation with one of your sales representatives, I was given information that has been proven false. When I did not know the mileage on my Expedition, he picked one out of the air & stated that I would be contacted to furnish the exact mileage. This never happened.

When your sales representative and I discussed the maintenance history of my Expedition, I informed him that I used Mobile 1 synthetic oil. I also told him that I changed the oil between every 8,000 – 10,000 miles (even though Mobile one guarantees it for 20,000 miles or 1 year), and he indicated that this should not be a problem.

Your representative also stated that I would receive a welcome package containing a copy of the warranty for my review. I did not receive one and had to request it three separate times before it was finally emailed to me.

On 04/04/2019, after a scheduled oil change, my mechanic stated that I may have a lifter problem and suggested that I take it to a Ford dealership. I took it to *** in Dickinson, Texas and that is when my problems with CarShield started.

The dealership contacted your servicing company and was assigned to ***. *** was so rude that *** called me and requested that I call *** to discuss what was needed. I had already submitted the requested Expedition service information to your customer service and when I got in touch with ***, he told me he could not talk to me and then hung up on me.

I contacted customer service again and was told I would be called back. I have yet to receive that call back. *** left several messages for ***, with no response. I finally contacted customer service myself and was told that my claim had been denied.

Due CarShield’s refusal to honor a legitimate claim, along with the initial misrepresentation of your sales representative and failure to furnish a copy of my contract in a timely manner, I am cancelling my contract and requesting a full refund of all funds paid in the amount of $2,118.05.

Regards

CarSheild is an extended car warranty company. We wanted to obtain this policy for a 2008 Nissan with 8500 miles which they gave us a policy for. We made five (5) monthly premium payments and then needed our car worked on. They canceled our policy because their sales rep put incorrect BUT HIGHER mileage of 8700. Now, they won't do the work!

Purchased a contract through Carshield in October of 2018, finally had three issues that the dealership wanted $15,000 for in order to fix in May 2019. These issues were exactly why I had purchased this protection plan in the first place (replacement of A/C Compressor, rear differential replacement and water pump replacement). Instead of paying out of pocket I chose to rely upon my extended warranty through Carshield that I pay a premium to every single month. I filed a claim which took about a week to get results back only to hear that they would not honor my claim due to “pre-existing conditions”. The A/C compressor had been something my service technician recommended I replace due to it falling apart in January of 2019 which fell after the “waiting period” that is outlined in your contract. They denied that claim with no hard evidence to back it up. The rear differential noise was something I had mentioned in prior services before the “waiting period” window, but it was never deemed a “failed” piece of equipment until the vehicle was inspected in order to file a claim. Also, the water pump was listed as a “pre-existing condition” because the first owner of my car had some coolant residue in the engine bay which led the inspector to believe that the vehicle hadn’t been properly maintained. Don’t waste your money on this ridiculous gimmick of a service contract that Carshield and *** are selling. They have the ability to deny any claim and spin anything as a pre-existing condition in order to cover their rear ends instead of having to take care of their customers. The person I spoke with from *** about the water pump said that if the engine were to fail it would no longer be covered because of the coolant that had been spotted from the previous owner. What the *** do I pay this company money for? Don’t even waste your time.

We bought coverage for our 2015 Yukon Denali. They classified our vehicle as a 'premium' vehicle and charged a higher rate. When our dealer called about our very first claim, they wouldn't pay a penny. The motor went out on our retractable running board on driver's side. Even though contract says they will replace motor units I can only assume these types of 'premium', though very necessary, features are not covered on our 'premium' vehicle which we paid a higher rate for. Our dealer was astonished, as we were too, and we promptly cancelled our 'premium' vehicle policy. I hope this report will help others avoid a costly mistake.

I have a Hyundai Santa Fe 2013. I paid over $1000 for a warranty from this company. I have proof of regular oil changes that were made. The car went bad in April. I took it to the shop. The guy in the shop said sometimes engines just go bad even though oil changes were made. The person from CarShield came out and inspected it and said that they weren't going to cover it. They also didn't pay for the person to check the car out.

Carshield is a scam , they may fix their spokespersons cars but ask any service provider (such as AAMCO, etc.) They'll tell they have never serviced a single claim that CarShield has paid. In most cases they try to find a contractual reason to reject your claim and avoid your contract with no refund. I plan to sue them. In my case when I signed up over the phone I was out of town and told the CSR I didnt have my actual miles and she asked me to guess and then update the miles when I got home. I guessed 147000 my actual mileage was 144022. They asked for a photo of my odometer so I sent that in. Carshield said that was good and my miles were updated. A month later I lost the overdrive in my transmission and they asked me to not take it to a dealer, but to AAMCO or a local transmission shop. I agreed to take it to AAMCO. When I took it in the service manager warned me that in the past 2 years Carshield had not paid a single claim. After a week of no contact I started calling. The transferred me to US AutoShield. They said my car showed negative mileage and I told them that had been updated thru Carshield. They then asked for another photo of the odometer that I had sent Carshield and proof of mileage at the time of purchase which I sent them the the sales contract from the Chevrolet dealership that I bought it from, that mileage was 142047. Then 3days later 10 days after the car had been taken they said they were voiding my contract and not paying the bill. THESE GUYS ARE SCAM ARTISTS don't waste your time or money!!

I purchased a coverage program from Carshield in March and thru the information process I gave them the wrong odometer reading of *** and it should have been ***. I noticed the discrepancy a few weeks later and immediately emailed Carshield with the correct info. They stated they didn’t receive my email sent on 4/14/19 however I sent them a copy of the emails and correspondence. I went on vacation and when I returned I noticed my car bucking so I had it taken to a shop to be looked at Carshield is denying the claim due to the fact that my mileage is now at *** and they said I drive 1.4 miles in the 5 weeks since I signed up. I don’t drive a lot and have had the car for 5 yrs and I bought it at 72,000 miles. I have had the car for 5+ yrs with no problems and done required maintenance. Carshield and American auto ( repair company) have asked for proof of previous mileage. I have sent oil change receipts tire purchase receipts and an inspection report, and an odometer reading all done in 2018 because I don’t drive a lot. Carshield states that this was a previous problem bc of the 1.4 mileage. When I signed up for the coverage I gave them the wrong mileage that’s all. Carshield states it’s *** problem and vise versa. I’ve been trying to have my car fixed for 2 weeks without help. I asked why I can’t get the initial mileage corrected as I have done and sent everything they have requested and today it was denied due to mileage. I have all the names and time of the staff that I have talked with.

The insurance company doesn't want to pay for repair. They said they can't see any physical damage.

When the warranty was initially purchased the question of internal and external parts were covered; we were told by sales rep that it was. A claim was put in but denied, had we known internal parts wouldn't be covered we would never have purchased the warranty to begin with. We request the call be listened to and at least have our money returned to us.

Good afternoon I told CarShield I want my refund for both payments and to cancel my contract but I have yet to receive my refund and they have yet to cancel my contract I want my money back please

Warning! Warning! Warning!
This company is a THIEF. They take your payments but don't honor claims,
They will give a different excuse. They keep you waiting for the answer. I purchased the services on about 4-6 months ago. I didn't expect my car stop on the middle of the highway. I had it towed. I contacted the Car Shield. I transferred to American Auto Shield (an extension of Car Shield). I wanted for 2 hrs and 32 minutes to put in a claim. We did a three way with Dealership. We were told an Adjuster will contact the Dealership. It was a week and half before that appointment. We didn't get results for another week and half after I called from no response. The Dealership and I was told we need to determine if the transmission failure is electrical or mechanical problem. We told if it is mechanical then I am covered. This personnel keep saying "You have been jerked around." I was asked to seen paperwork for this not being a previous condition. I sent in the information of my car being towed. The Dealership sent the diagnostics that was done during oil change. The dealership showed this was a mechanical issue. One week of waiting. I am told every time it would be two to three days for results or an answer. I allowed them the time but It took me calling them each time. But again another week pass. I call them. Even after this Car shield says, we can't get in touch with the dealership. I called the dealership with Car Shield on the phone. They spoke again, we need more information from the dealership. The technician answered their questions. We was told even thou it is mechanical issue it is not covered. Another part cause the transmission failure. I was also instructed to get a rental car in the beginning. Now, I am paying a rental car($38 a day) and fix my transmission. I was told yes and then it changed to no. I missed treated and money taken. AWFUL COMPANY!!

Wow, is all I can say to my experience with this company. Now I can understand why a company would hire someone whose sole job function is try to explain away their shortcomings on customer reviews. The customer service experience was the worst I've experience; I'd rather try 50 times through a *** drive thru than have to sit on the phone for 30 minutes have my cal dropped then sit on the phone for another 2 hours and 3 minutes and have the claims adjuster tell me he'll call my dealership back. Despite this fact, it took my dealership calling him again only to have my claim rejected. All of this after 3 days, and I still have to come out of pocket for the full cost of repairs!!!
Worst experience with a company I've ever had, and I've dealt with shady characters. I might have remained a customer, but to waste both my time and money--I'll pass. Making sure my family and I let all our friends and followers know to steer clear.

I recently purchased an extended warranty from Car Shield, or at least I though I did. They advertise on TV commercials that they offer extended warranties and the spokespersons in the commercials say that when they had a problem with their car all they had to do was call Car Shield and the problem was fixed leading one to believe that Car Shield was the extended warranty company. in reality they are just a broker, they sell warranties for other companies. this is something they don't tell you until you get the contract and see the warranty is actually from another company. I feel that I was misled. I also feel that I should have been given a list of companies to choose from. I was just assigned to ***, a company I would never have chosen because of the over 200 reviews I read and not a single one was good, if given a choice I would have picked a different company. When *** denied my claim I contacted Car Shield and was pretty much told it had nothing to do with them even though they were the company I paid the premiums to.I feel they are just as liable to honor the contract as ***.

I have been a customer of CarShield for approximately 4 years. They provided me with two warranties, one for 2010 Lexus and one for 2004 Porsche Cayenne. I had recently debated whether to keep the Lexus or not because it had been involved in a hit and run where the other driver fled and my car was recently totalled. Since I made the decision to return Lexus to finance company. I then decided to drive the Porsche back and forth to work. I realized vehicle needed a battery so I took it to *** where they replaced battery. I drove off. My warranty with CarShield was intact however I did not need to use it for battery. A week or two later my car kept stalling and I took it to ***. I was told the vehicle needed fuel pump. I was alright with that as I felt CarShield would provide warranty coverage. Long and behold CarShield cancelled my policy immediately stating that I misrepresented mileage and it appeared there was pre-existing condition. I was appalled as I did not have preexisting condition as I knew and the fact that the Porsche was recently driven. I have paid this company faithfully as mentioned for 4 years and find it very bad business where my vehicle cannot be repaired. I would like payment on my vehicle which I understand to be approximately $ 1500.00 approximately $600.00 in rental car reimbursement from Enterprise. I am without a car after all of this. I have been employed *** for 23 years.

A customer *** a customer service rep that works at CarShield told me that I'm not getting my refunds back I called to see how long will it take for my refund to get back on my card and he said that I'm not getting it back I would like to get my deposit back plus the payment that I paid ahead of time for May

When carsheild contacted me they stated, they will pay up to 30% 50% for parts, instantly, I tried to use service next day ,they mention contract was for negotiating only ,not to pay for parts that about time they get done negotiating I'll been done saved 30% 50% so they lie to get your money, when I called to cancel, I was told to try it out to see if they can find me something cheaper and if they can't find anything for the prices I already gave them I found it for, she said I can cancel and get my full refund! They couldnt find a cheaper price other from the price I already told them . I tried canceling and ask for refund, they told me once you use service you can't get refund, so once again they lied to a customer, I already have money problems trying to get my car fixed and my 5 children and I have to catch a bus or an uber, but for them to lie to get money out of customers that really dont have it is just wrong! I will not recommend!

Carshield is the worst company for not honoring their warranty they sell. I purchase a policy from them a paid over 100 monthly to cover the Powertrain on a 2009 *** Corolla. I followed their procedures and took it to a *** Dealer to a qualified mechanic, The car was diagnosed with code *** solenoid problems. The bottom line is Car shield denied my claim stating that they were told that the car was 2 quarts low on transmission fluid and that cause the damage. I have been with this *** dealer over 13 years and the mechanic told me he never told them that and they need to honor their warranty. I spoke with a supervisor adjuster at Carshield and he kept transferring me to a dispute department who never answered about 5 times, How can this company continue to take advantage of honest hardworking people with no end in sight, The Federal Trade Commission needs to get involved no doubt they continue to rake in millions of dollars and are willing to accept unlimited Revdex.com complaints I say as consumers we should be able to fight back to shut this illegal operation down. Carshield start honoring warranties or shut your operation down.

Tell you straight,I just got car shield this month,now what I am seeing here with these reviews I might have mad a mistake,im in for 107 dollars a month payment to these people you people telling I'm paying for nothing,if things go wrong what is covered we the people are paying car shield for absolutely nothing,????

I pay for insurance with this company and my car boot and axle on front right side needs to be fixed. The Mechanic, *** called Car shield to initiate a claim and they told him the service is not covered because it is due to wear and tear. The contract stated the axle is covered.

contract agreement was filed under false pretenses. I was lead to believe that I pay a monthly fee when it came time to make repairs on my car I was told its not covered. Because my car has a salvaged title. I was not made aware that that had anything to do with this business deal. Had I known that this was a issue I would have NEVER applied for this.