CarShield

We got this warranty and started having problems in December and we took it to two different dealerships for it to be diagnosed which one the machine was down and the other said nothing was wrong with it even though they were told it was throwing a P0306 and a P0306a code. They will not honor the warranty because of carbon buildup which was caused by the P0306 and P0306a code due to a faulty part in the vehicle. This is why we took it to a dealership back in December time frame to find out what was faulty and causing this error. They are failing to up hold their contract and they have all the documents showing when the car first went in to the shop before it even got this bad. We are disabled veterans both retired from the Army. My fiancee has to have surgery Thursday and I have no way to get her out there now. They took weeks to even get anyone over to look at the vehicle. I was not able to review the verbiage of the contract prior to purchasing the extended warranty as that was never an option to read it and I have witnesses. As far as I can remember I never actually legally signed any documents on this contract. I have

I just lost my money I’ll not recommend to anyone, the way they set this up that they have many ways just to avoid pay for repairs for example the preconditions problems well every old car have all kind of preconditions problems Or they’ll come with long list what they don’t cover . The mechanic and my self spent more than a week trying to get in touch I finally paid the mechanic and just stopped paying for this will thought

warranty car they do not want to be responsible for my fix my truck I pay for 10 months and now they won't honor my police car shield is the company name they are claiming my truck tire are too big are only 2" from normal the dealer say tire got nothing to do with your motor , they also ask to the deale for an oil portion125$ they won't pay I have to pay too I never ask the dealer for any pressure

When I initially contracted with CarShield my payments were a little over $100 monthly. When my husband lost his job I called my creditors to see if I was able to get lower payments and CarShield was one of those creditors. I explained to the representative that my family was down an income and wanted to know if my payments could be lowered temporarily. The rep put me on hold and when he returned to the call he stated,"this is what we can do for you. We can lower your payments to $75 monthly and your coverage will remain the same. I echoed this and the rep stated,"yes". On Friday 4/5/2019 I noticed my RPM arrow move at a rapid speed and the car revved. I saw *** and pulled in. *** told me it was a transmission issue. I informed *** about the warranty. On Thursday April 11, 2019 at approx 8:30 a representative from CarShield named *** left a message on my phone asking him to call me back regarding the denial of repairs. At approx 12:55 I called CarShield to speak with *** and a representative named *** (in claims) answered. She asked me the initial questions regarding my identify but when she verified my identity she kept talking about the car's power steering. I told *** twice there was nothing wrong with my power steering, it is my transmission. *** stated she was going by what was on the screen. I then informed her about the message left by *** and asked to speak with him. Ms *** stated, " we have 15 adjusters named *** here". *** then asked me if I wanted her to call *** and I
stated,"No, I would like to speak with a supervisor". She continued talking about the power steering. Again, I asked to speak with a supervisor. *** asked me to hold on and returned to the call shortly after. *** stated she spoke with her team lead and it's not the power steering, it's the ***. I again asked to speak with a supervisor and she kept talking about the vehicle. Again, I asked to speak with a supervisor and *** stated, "I already spoke with my team lead and I'm relaying the information to you". I asked, "Are you refusing to let me speak with a supervisor?" *** stated, "I spoke with my team lead so you. At that point I got angry and did not let her finish her sentence. I interrupted her and informed her I was told my coverage was not going to change when my payments changed. Still she would not allow me to speak with a supervisor. I was told my coverage would not change when my payments were lowered. If I had known about the coverage change I would have continued paying the $100 something and saved money elsewhere. The employees who answer consumer calls are representing CarShield. If the reps are giving out incorrect information (whether on purpose or due to lack of knowledge) it should not be a burden placed on the consumer. Also, consumers should "never" be denied the right to speak with a supervisor. The rep failed to tell me that the contract would change and I was losing coverage. I was told everything would remain the same. I had to find out about the change after my vehicle was taken to the shop.

I purchased a Monthly Power train Gold w/ Labor & Turbo plan, I am utterly disappointed with the plan and the customer service I received. I was told that for the first time after the fact that my claim was denied that CarShield does not cover secondary parts that cause primary parts to fail, which is very misleading since any of that was not mentioned upon ordering the plan. My customer service experience was even more dreadful upon gathering follow up information I was left on hold for over an hour and called from a landline only to find out that they had closed for today. Please ask questions and be specific because of this I can not get a refund so they captured over $700.

They are selling bogus and scam warranties. I purchased a warranty from them in 11/2018. I took my car into my mechanic on 4/1/19 and the mechanic stated that I had front end issues along with transmission issues. I called Carshield to file a claim. In the warranty it states that the transmission is covered. They told me that electronic parts in the transmission are not covered and they denied the claim. I cancelled the warranty. They took a payment from me on 3/28/19 and it should have been for April, but they told me the payment wasn't for April and it was for service from the prior month. People need to be aware that they are scamming the public. When you contact them, it takes hours to speak with someone. It is also took hours for my mechanic to get in contact with someone. You are being transferred around and you are placed on hold. I believe that they do this to fluster consumers so they will hang up.

I purchased a $1000 policy to protect my car engine against failure/repairs. The policy had a 20 day waiting period, and at 21 days my drive shaft broke down. I followed procedures to get the car repaired and make claims. The company did not return calls from the repair shop and was difficult to reach. When I reached an agent, first tried to say I had not met waiting period requirements, and then tried to say the car had been drive 8,000 miles in the 21 days from purchasing the policy (not true and also impossible). They are refusing the claim. I see from reporting here they may not pay claims at all, and may be preying on people like me. I am currently without a vehicle and unable to retrieve my car. Can you help?

Carshield (CS) passes the buck to another company called ***. Both companies refuse to pay for covered repairs. Forced me to keep my car in the shop for two weeks telling me not to pay for repairs. I eventually paid the repairs myself so I can get the car back.I can't afford $1800 for repairs, I spent my entire month's wages for the repairs. Rental car reimbursement is a joke, only $40 per day and only up to four days only even though CS caused my car to be in the shop for two weeks and probably longer had I not paid for the repairs myself. To rent another mini-van would be over $100 per day. CS had sent their own technician out to the dealership to take pictures and submit some kind of report. CS claimed their own tech never submitted any pictures or a report. CS also gave my mechanic at the Honda dealership a very hard time. CS demanded that my mechanic take pictures of the broken engine mounts and e-mail them. CS claimed my mechanic never submitted the pictures, so I went to the dealership and I personally took pictures to send to CS. Even after that, they still claimed to have never received any pictures or reports. Every time I called CS would insist that the warranty that I bought from them was not their responsibility and I had to contact and make arrangements with another company called ***. Incredibly incompetent. Now that I have my car from the shop, CS says it will take an additional three weeks to process my claim because I paid for the repairs out of my own pocket. I can't believe that they would punish the customer for paying the repairs themselves. I fear I have to take legal action which I can't afford either. Carshield will cost you money, not save you money.

I purchased CarShield and from what the salesperson stared I had purchased the best protection on the market. I took my car to the shop for gear shifting issues. The shops attempted to contact CarShield and I was told that they were on hold for a hour with out making contact with a agent. The shop advises that CarShield had a call back feature that was used. The following business day after lunch I contacted the shop and was told that they were waiting to be contacted by CarShield as they used the call back feature provided by CarShield. I called CarShield and was told that the call back feature was inoperable. I was given the one and only option which was to hold on...wait times were approximately :30 minutes and when a agent answered I could then connect them with the shop. The agent agreed that this practice was absurd.

I have 2 cars one mine and one my son's. We have had both cars for over a year. I was asked on a recorded line how many miles on my car. I told them 58,000 for my car. I was asked about mileage on my son's car and I told them don't hold me to it but around 99,000 miles.
We just took my son's car to *** on 3/12/19 and he needed a repair. Carshield initially said that they would fix it. His mileage at this point was 160,000. Carshield called *** back and said they would not cover the repair because there was a mileage discrepancy. I don't understand how there can be a mileage discrepancy now when they covered another repair on his vehicle previously.
Since then they canceled the service due to the issue they canceled my policy and refunded $79.

My contract states that I can cancel my policy at anytime, and will be refunded for all day left in the calendar year. I cancelled the policy 2 months ago and they continued to debit my account, however when I spoke to them they said they never received my request to cancel. I then cancelled again over the phone on April 5th, 2019. I am now being told that the cancellation will not be effective until the 28th of April. This company continues to give me a runaround to extend the time out to avoid a refund.

This company should be avoided at all costs.
They do not identify in writing what repairs are covered and have total control to deny any and all claims by saying that particular repair is not covered by the warranty you purchased. Because nothing is written down, you have nothing to prove they are wrong. The representatives will tell you that everything is covered only to deny claims later. It is a classic bait and switch ***.
Getting in contact with them can require hours on hold and their lack of response can result in your car remaining in the shop for days while the claim is being "evaluated". The dealer service managers have no special line to call in on and are fighting the general public for the attention of a few representatives.
Make sure you tell as many people as possible that this is a huge *** that will take their money and provide no real service.

I signed up with Carshield via a phone call. I did not ever receive any confirmation for my purchase or my claim. They did send me a booklet. About three weeks ago I began to have problems with my car. The vehicle was shaking very badly. I had my vehicle towed to the shop. My mechanic had my car for about a week. He stated I was having an issue with an engine mount and said he was sending it to Cadillac. I provided Cadillac them with Carshield's number for them to contact. My vehicle needed $2,269 worth of repairs. I stated that I could not afford that and was told that Carshield was only going to cover the engine mount. I called Carshield and told them they were supposed to pay for the diagnosis (which they did not) and they told me they could only cover the one issue. I asked them for my money back and was hung up on. They were only going to cover $199 on the engine mount and that I was to pay over $441.

Horrible, I'm still without my car. It's still at *** in Evansville, IN. They told me upon purchase that with the Powertrain Plus. They covered nothing and took the payment of $79.00 left. I no longer need their services.

Purchased extended auto warranty from Car Shield for all 3 of my vehicles about 5 months ago. Car Shield if a front and sells your account to American Auto Shield a *** WARRANTY COMPANY! Took one in for repair, not covered, ok but the repair shop said they would not work with this company again due to long wait time to talk with rep. This week took a different car in for A/C service. Compressor clearly covered in my warranty but denied coverage. Spoke to soooo many people, spent over 8 hours on hold in three days while I was supposed to be “on vacation”. The dealership Repairing said they would not sit on hold with this company after the second time they called.
I ended up calling and then doing a 3 way call once an adjuster finally answered. Spoke to Hector Adjuster, he spoke to Hans supervisor, the freaking Auto Technician at my repair dealership talked to Blake Floor Manager who was extremely argumentative and rude to both of us. Would not listen to the technician who said the compressor was seized and should be covered accordingly. Blake finally hung up on both of us when the technician began asking specific technical questions to prove my case. Absolutely A *** COMPANY!!!

I had my car in 7 days before they responded to my car dealer, who reached out the first day. They made contact and they covered only a few things. Wanted to send a used part to be installed!!! My dealer would not take, of course, so they charged 265 more to pay for new part...who would put a used part in and then guarantee if you didn't know where it came from. Too much fine print, not covered, but something was "torn" (dealer said as it was old) but wouldn't cover. The reviews on the internet were correct, they take advantage, especially of seniors. Paid 1800 per year to get nothing. Stay away

I have asked this company service times to STOP CONTACTING ME, I have given them the customer ID number that they initiated to no avail. Take my name off your mailing list leave me alone

These people(car shield/auto shield)they sold me a policy that didnt even cover my vehicle,I had transmission problems,they told mechanic to break it down for testing,then they said it wasnt covered because my truck car fax said it was a commercial vehicle and the policy they sold me didnt cover my vehicle from day one,so they left me hanging with thousands of dollars in repair charges,then they wouldnt even refund the money /payment ive made,they sold me the policy the truck has never been commercial used and my plates are not even weighted plates or commercial. Please dont trust this company,lets get this company shut down!they are just robbing people and the kicker is the day they denied my claim for bs reasons they took out a payment.it will be my journey to spread the word bout these crooks

DO NOT PURCHASE FROM THEM. YOU WILL REGRET IT!!!! They don't honor the contract! Wait time for help is absolutely HORRID! On joining Carshield I Thought I was pretty well covered. I drove from Portland Or to Yuma Az and 5 months later drove from Yuma back to Portland but broke down 25 mi north of Redding Ca. They would only pay $75.00 of the tow bill(which I still have not seen yet) that was $300.00 to tow truck back to the ford dealer in Redding Ca. This was on Saturday. Had to wait till Monday for ford to open to see what was broke and found out it was the transfer case. The dealership said it could be fixed that afternoon but I tried to contact Carshield and the ford dealership tried to contact Carshield. THREE DAYS LATER we were both still trying to contact Carshield. Carshield kept putting us on hold for hours. After 4 days of trying to give them a chance to respond I had to pay to get truck fixed! I had to pay for motel bill waiting for them! I had to pay for rental car waiting for them! Their idea of taking care of you is BY NOT TALKING TO YOU AND KEEPING YOU AND MECHANIC ON HOLD FOR 4 DAYS.
I am talking to a lawyer now to see if anything can be done about these CROOKS!
DO NOT WASTE YOUR MONEY! STAY AWAY FROM THESE PEOPLE! THEY ARE NOT HONEST!!!!

When purchasing my extended warranty the sales person asked for the mileage. I explained that I only knew 171,000 and I didn't know the last 3 numbers cause my husband drove the van to work. The woman told me an estimate was fine. After a month and a half I ended up needing to file a claim because my transmission went out. A week and a day after the claim the company cancelled my policy weeks before the next payment was due. When I called to find out why in the middle of a claim my policy was cancelled I was told because the mileage was 177 miles different from what I gave when I bought the policy. I explained what I was told when purchasing and was told sorry it's been cancelled.