CarShield

First of all the hold times are ridiculous! My experience with Carshield was terrible. I bought a 2010 Chevrolet Traverse LTZ from Mid-Carolina Auto Sales around February 21, 2019, almost immediately I purchased a Carshield plan due to the commercials that portrayed them as a credible company for repairs. When my vehicle broke down, it ended up needing a timing belt. I was told by a Carshield representative that the timing belt would need to be broken down to be inspected by the adjuster. I had that done. I then received a call that because the vehicle was broken down, they could not approve the claim without 12 months of service records (after they were the ones who told the shop to break it down) so I then contacted the dealership I purchased it from who provided me with a CarFax report as well as the oil change he conducted on the vehicle. I called into Carshield to see if they received the paperwork and was told they could not use it. If you have not owned the vehicle personally for 12 months, how else can you know what has been done to it other than obtaining a CarFax report??? The commercials are completely misleading and I would not recommend this company to ANYONE!

I, along with many others as I can see from your site, am having trouble with ***. They are committing FRAUD not honoring their contract with me by not providing Me with the services I paid them for( and continue to on a monthly basis) They are not abiding by their own rules, procedures, guidelines, and guarantees that are spelled out in the contract. My car has been a great car- owned it almost 10 years. No repairs have been necessary, only maintenance of which I am very thorough, up until this last year and a half, when it was one thing after the next. Possibly because it’s just at the age/ mileage for this make and model to start needing major repairs? IDK. But In the span of just a few months, I had paid $2000 in repairs (prob over or just at my car blue book value) . I’ve basically repaired or replaced everything that could be a serious costly repair. But I had decided one more thing goes wrong , I’m selling it. # 1 because I’m tapped out, #2 because all the mechanics seemed to either overcharge, misdiagnose or both- misgiagnose to overcharge ?! So when carshield sent me 10 letters in a week , it caught my attention and I spoke with a very friendly and helpful sales person who went over the policy with me and answered all my questions , applied discounts, etc. all expected from the sales department. Sounded too good to be true, and I guess it was because a month after I purchased the policy my car went dead and I followed their protocol-I pulled off the road and turn engine off and immediately called their roadside assistance they tried battery, but it’s new so wasn’t it, and had them tow it to the ford dealership as they recommended I do. No problems at all with roadside . Just have done NOTHING ABOUT MY CLAIM ( I have not even been given a claim number yet) . My car has been sitting at the ford dealership a month now?! I have filed a claim online myself-it was never responded to, nor shows up when I search for claims in my account ?!? Then claims site shut down, so I wrote them a customer service ticket which also disappeared and was not responded to. My mechanic called ( and documented all calls) a few different times only to be put on hold for over an hour, only to be able to leave a message?! He says *** never returned his calls. He would know because he always is reachable every time I have ever called they page him. 6 days a week. So I called carshield on phone about claim once I found out what my mechanics experience had been. Yes waited an hour, got to speak to someone who was so rude it was unbelievable?! Definitely not the friendly sales staff!! I explained the situation and said, without placing any blame, that I had my car towed by them, reported a claim online, twice, and my mechanic has not been able to reach anyone after I paid $170.00 to have it diagnosed, and could he please give Robbie from the ford dealership a call so he can give you the diagnosis and hopefully I can get my car repaired. To which he replied ya, I got his name and number here, but I tried to call him and left messages. I’m not going to call him. he needs to call me! That makes no sense. You claim you’ve been trying to reach him and left messages (mechanic denies) , but you’re not going to call him again when I just spoke to him and he’s there waiting for your call ( I could have even called 3 way?!) to get this resolved. That’s absurd! The mechanic is not going to call them and wait for an hour on hold again and maybe maybe not even get to talk to someone . I don’t blame him- he’s working. This is ridiculous,! I just want them to contact the mechanic and hopefully repair my car?! Neither me nor mechanic can get them to discuss claim. Car has been in shop for month?!??i am really put out by this . It’s fraud

I am highly disappointed with this company and I am considering court action. We had a policy in place when our cars engine messed up. We were told we had a claim and to provide all the service records, we did and then we were told to take the car to a local dealer for the car to be checked out. It will cost us 600+ dollars to have the local dealer put our car back together again because now, all of a sudden, CarShield has determined that they are not going to pay for the car to be fixed because they didn't believe that we drove the car as much as the mileage stated that we did. HOW CAN A COMPANY TELL US HOW OFTEN AND HOW FAR WE HAVE DRIVEN OUR VEHICLE. We made a few trips back and forth from NC to Texas, (because of our grandson) from NC to SC, NC to Atlanta and it is the car we use as our daily driver. They claim they are going to cancel our policy in order to avoid paying for the repair, as their advertisement claimed they would. Our policy was/is in good standing at the time the vehicle messed up. I find this to be fraudulent and I am not going to allow them to get away with this. They are frauds and I will be on every social media outlet that I know, including theirs shouting for people to steer clear of this fraud company.

They are so great at getting you to join but when it comes to you canceling a policy by far the worst if I could rate them a 0 I would

I spent money on a contract that was sold to me as a repair contract in event of needed repairs on my vehicle. I had a problem with the vehicle and it was towed to ***. I thought they would honor the repair. After months on back and forth discussions with the dealership and carshield they said the pistons and components that were damaged inside the engine were not oiled parts and therefore they would not honor repair. Now I'm no genius but I believe every component inside the engine has to be oiled to prevent friction. I no longer have a car, have a bill from the dealership for the tear down of the Land Rover, and a refusal to repair. I have no one to contact at carshield to contest their decision and have spent many hours on hold as a ploy to discourage my efforts to stand up for myself. From what I've seen it makes me believe the company is only a high end con game. Very few things. according to the contract, can qulify for any repairs.

Carshield was happy to sell me a warranty for my 2000 Jeep Grand Cherokee. I purchase it and review terms. Everything should be fine until I have an actual breakdown. That started a nightmare. After they had it towed to my repair show they were first of all very hard to communicate with. After way too much time wasted by both myself and my mechanic on hold trying to get ahold of them. He would leave callback info they didn't call. Finally they send someone out to look at the issue. Then they jerk me around another day before telling me it's not covered. Siting it should have had the differential oil changed way more often than the manufacturer suggests.

My car recently broke down. I had the vehicle towed to a facility to have repairs made. I have a warranty contract with CarShield and they are denying the claim. They are claiming that the vehicle has been totaled in the passed. That is not the case. CarShield has requested maintenance records and a copy of the original title for my vehicle. We have sent everything that they have requested and the claim is still being denied. The title for the vehicle does not reflect what CarShield is claiming, in regards to the vehicle being totaled.

I started a policy 5 months ago for $79/month. I had trouble with my 2002 Ford Escape and got it to the repair shop March 27, 2019. However, your representative said the repair I needed was considered a tuneup and not covered under my policy. I decided if you were not going to cover repairs then the policy is of no benefit and I asked to cancel. I asked for a refund but was told I was not entitled to one.

This so called business is the poorest responding company I have ever dealt with in my life and I'm sixty nine years old. Nine days and twenty some hours later of waiting on hold, these people give me the third degree while my truck sets in the shop all tore down AT MY COST needing a camshaft and lifters and 160,some thousand miles on it, and they are going to question whether or not it is a pre-existing problem because it was so soon after I had the engine put on a machine to find out if there was something wrong with the engine that I decided to get their policy. I think this company is a rip-off to it's customers and do anything and everything they can think of to refuse payment of a legitimate claim problem. When I found out it had a skip in number three cylinder, I replaced the plugs, coil and fuel injector, and that took care of the problem for a little while, but I got the insurance in the mean time just to be on the safe side. Now they are giving me a hard time about paying for something that would be normal wear and tear with that kind of mileage. No matter what it costs avoid these people.

CarShield is just a broker and it’s a pain trying to get your vehicle repair. I canceled my membership within 30 days. My water pump was leaking coolant, took it to GMC dealer to get it repaired. After multiple calls from my service agent to CarShield l.
CarShield said that an inspector was need before any repairs was done. After waiting 5 days and multiple calls, service agent stated that is allegedly the water pump and that the service agent from GMC needs to call call shield. Even thought it was cover per the contract they make it difficult to get repairs done. Even thought they say it’s hase free, don’t waste your money

My car check engine light can on. I use car shield warranty coverage instruction on the back of the card.
1.take vehicle to repair facility.
2. Have the vehicle diagnosed.
3.have repair facility call number listed below
with part & labor.
The mechanic call car shield representative, But he was transferred to different representative for two hours.
I when online to report a claim but did not receive a response.
I got in contact with car shield representative and explain the problem concerning my mechanic trying to get in contact with them and I made a claim online. That I didn't receive a respond. The representative said that they will give me a refund because I could not receive any response from anyone. I received a call from the representative concern refund. She said that I could not receive the refund because it went past 20 days even though my car was been repaired on March 20 and mechanic kept trying to get in contact with Car shield.
I called them the next day which is March 21 when I did online claim and still didn't receive any response. On March 22 I had to get in contact with the car shield representative in order to get response.

They are ***. My transmission had a knock in it and needed to be replaced. Carshield wanted service records which I have no reason to keep so they would not pay for the cost. I canceled them this morning. Steer clear of thos *** outfit.

PLEASE run away from them they nothing but *** after I had a engine break down on my 2011 bmw I placed the claim until that every thing was ok after I talk to *** on a conference line with my mechanic he told us that they were going to send an inspector we waited 2 weeks nobody show up call back again some other lady told me that they were waiting on me to authorize the tear down they know that doesn't work like that got jung up on my face call a week later after many attempt an hours on the phone they pick up againg an once again asking for the info that we already gave them...looks like they stole my money if I don't get an answer by this week 3/30/2011 will cancel my policy hope everyone can see this. STAY Out RUN FOR YOUR LiFE NOTHING BUT

Worse place ever !! Spent over 3800 at dealership .. Guess what . car shield doesn't cover it .,
Now its back at the shop again .. Guess what .. 1800 $ .. Car shield doesnt cover it !! Rip off and a waste of money !!

I purchased this warranty in October 2018. I took my vehicle to Nissan this month and they would not give Nissan the okay to service the vehicle. I was told that I could take my vehicle where ever I wanted to for repairs with a $100 deductible but now they will not allow Nissan to repair my vehicle. They want Nissan to put used parts on my vehicle and Nissan will not put used parts on my vehicle nor would I prefer used parts to go on my vehicle.

Dear Sir/Madam,

We were solicited to purchase an extended warranty on my Lexus ***.

Carshield of ***, Missouri holds the contract and we have been in good standing.

When my vehicle broke down, I was told to take it to any approved mechanic of my choosing. After having gone to Lexus, ***, I received denials for replacement of the transmission as was recommended by the experts.

The presiding mechanic shared the view that Carshield was a “sham” and that they simply take your money and never perform any services. I was reminded that several owners of a different company in MO were sent to prison for fraud. There is absolutely no way of contacting Carshield as the phones are set up to stay busy for 90 minutes. There are seven other numbers that are posted that are disconnected and one *** his phone also is disconnected.

*** this company sells contracts throughout the USA. They promised to be the best but in fact, they appear to be perpetrating massive fraud across the nation. They have already logged in over 100 adverse complaints for their failure to pay for the repairs of hard-working Americans, even though they may receive between $300-$600 per month per person.

I am bringing this to your attention as I know your empathy for the marginal workers is exemplary and I am happy that you are back in office. We ask you for your kind assistance in reaching out to Carshield. We have qualified par excellence (contractually) and the contracts remain in good standing.

I look forward to hearing from you soon.

Was told when I purchased warranty coverage that this was the most complete coverage available for my vehicle. I was also told that there was a 20 day waiting period before the coverage was in effect.That it covered everything other than regular maintenance like oil changes and brake pads and wiper blades. I asked specifically how the process worked for repair from the time I noticed something wrong. I was told that when the vehicle malfunctioned, i.e. broke down, check engine light came on, etc., take vehicle to garage of my choice and after paying $100 deductible, the warranty would cover parts and labor up to the cost of blue book value.

2 days ago, I saw a check enginelight. Took it to the garage today and prepared to use my warranty, whIle talking with the counter person, they looked through the warranty book and founD that the warranty does not cover sensors, nor the labor to replace them, which in this case would be about $700 -$800. Further, if I didn't fix the sensor, then if anything did happen to the vehicle, the rest of the warranty was void.

I called to talk to customer service and was told that there was a level of warranty protection that would have covered this for another $30/month, but that since I didn't have it already, this problem would now be a pre-existing condition and not covered.
So, this looks like a bait and switch incident where I told the sales rep I want the best coverage and was told that I had it only to find out that I had 2nd or maybe even 3rd best option .

Further, when I asked for a refund, was told that I didn't qualify for one. For either of my cehicles, even though I am still in the 1st 30 days of the policy on the second vehicle.

I bought what was described as a comprehensive extended car warranty from CarShield. The CarShield service rep sold me the policy with mutual understanding serious engine malfunctions would be covered. Well, here we are, after paying into this coverage I have been denied my first claim for a serious engine malfunction that is going to cost over a thousand dollars to repair. Little did I know my contract had a laundry list of exclusions built into the paragraphs within designed to allow companies like this from paying warranty claims to trusting customer, I never before realized I would have needed a law degree and mechanics license to shop for a car insurance policy! I paid a steep price every month to avoid this situation. and wish I originally went a different route. I also found out that CarShield handed my policy to an outside 3rd party who was a 2/5 star rating on google I discovered. It would have been nice to know that at the onset. They took a long time to get back to my mechanic who originally diagnosed the issue and then denied my claim. To attempt reconciling the situation, I called them back, and was promptly talked down like a child as a paying customer. Overall, this was a bad experience, and time for me to shell out for this expensive repair. I have since canceled my contract with this company. Don't go to these people if you're looking for peace of my mind like I was.

I purchased a policy from CarShield and when my car broke down the dealer tried to call the claims department. He was put on hold for 20 to 30 minutes each time he called over a two day period. He tried to call early in the morning and was put on hold after 30 minutes on hold he was hung up on. At this point I had to pay for my car to get fixed
When I finally got thru to customer service and was told it won’t do any good to submit my receipt since it didn’t have a claim number. My dealer could not get a claim number since he could not get thru the claims department

I have been receiving calls from this entity telling me that I have a 2006 Toyota Camry (I don't have) and not I am getting correspondences I have ask this company to remove my information from their data bases more than 7 times and still this is not happening I don't ever want to be contacted by this company at all either by phone or correspondence they even gave me a customer ID number *** I don't now else to put it to them that I m not interested in their service please assist with this