CarShield

I have 2 policies with this company that I have paid thousands of dollars and never used the service. The commercials and the sales person I spoke on the phone claim that we can take our car to our favorite mechanic and get it fixed and even get a rental car...not the case, but ok. I finally took my vehicle to a certified mechanic they drug the process out for months and then denied the claim, which was a timing chain issue. A major $2000 repair. They denied it saying it was a pre-existing condition. That it takes years for the timing chain to go bad and it had begun before I got the policy. When I called again to complain, they told me that changing the timing change is "regular maintenance". It is not regular maintenance. I have checked the vehicles manual. Coincidentally, the same issue just happened to my wife's car. They told me on the phone that neither would be covered, so now I am on the hook for almost $5000 bucks because they wont honor their end of the deal. They are also rude and insulting. I hope the conversation is recorded like they said.

I purchased a extended warranty, that Car shield is not or has not honored under our service contract agreement

WE are constantly being contacted by this company to the point of harassment. We have asked repeatedly for the calls to stop. we receive a vehicle protection letter and then uncountable calls to follow up with the letter!! Not only am I called but my child and my husband!!!! Please stop these calls and correspondence.!!!! WE are not interested in your offer at any time!!!!! This company does not rate even a 1 star rating...Stop pushing your offer that we did not ask for.....After 2 years of these calls and letters we are fed up!!!!!!
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CarShield is the front man for a bunch of scam warranty companies who can't get any sales on their own, so CarShield brings them customers, like sexy demons luring unwitting victims into the clutches of a vampire.

These well-trained sales ponies are your best friends--until they get their sale. Then they're out of the picture. Something wrong with your car? Warranty company denying your claim?

Too bad for you!

CarShield's already far down the road, counting their money, laughing at the sucker they left behind in the dust.

I was one of the lucky ones. I found out real fast how much of a scam CarShield is so I didn't have to go on for years thinking my car was protected by one of their fraudulent providers, pouring thousands of dollars into a protection plan that appears real on the surface, but doesn't actually cover a thing.

Just look at the reputation of the scam warranty company CarShield tries to deliver you to. You'll see for yourself that this company is fronting for a bunch of thugs.

Less than a star for this vile organization. May it rot on the outside like it rots from within.

I started this service in Jan 2019 and my truck broke down 3/14/19. I was supposed to call the business for a tow and was on hold 45 minutes and finally just called my own tow service. The truck was towed to a shop, *** and the mechanic has been trying to get in touch with this company ever since. The mechanic is put on hold for 2 hours at a time and when he finally gets someone they tell him he has to talk to another department. The wait time at that point is 2-3 hours because they had a storm and have so many new clients that they cannot keep up with demand. My truck is used to carry my wheelchair and I am home bound until I get my truck up and running.

Me and my family were returning on a family trip in MI and we live in MS and vehicle broke down on 1/1/2019. I had my vehicle towed to a *** in IL. They informed us the engine locked up and needed to be replaced. So I contacted Car Shield and was informed engine was covered under my policy. I continued working with Car Shield and underwriter *** for over 2 months. They did not inform me that according to their policy if it is a engine issue that the engine has to be torn down completely at your expense and once the claim is approved they will pick up the cost. My claim (# ***) on my 2013 KIA Sorento was denied do to lack of lubrication and lack of use of OEM filter. I can dispute lubricant with other documentation from Quick Lube but not so much the OEM filter issue. Those oil changes were done by a recital car service named ***. Biggest I ssue I have besides that is I provided 25 pages of maintenance records and called Car Shield and *** to confirm they had received my records and that they were satisfactory. I was informed by both organizations that they had what they needed. I confirmed this before moving forward with the decision to tear down the engine which was required in accordance with their policy at my cost until the claim is approved. If the determination about lack of lubrication or lack of use of OEM filter would have been identified before that decision I would have saved $1400.00 in tear down costs that I will not be reimbursed. So for these reason I canceled my policy and would not recommend them to anyone as a reputable car warranty service.

On or about October 24, 2018 I purchased a 2006 VW Jetta from a private owner. I called Car Shield in December to inquire about a car warranty for the 2006 VW Jetta I had purchased and was quoted price of $109.00 a month and never received a contract written or otherwise. I paid for 3 months of their insurance and the VW Jetta’s transmission went bad. The TV commercial said that I could take the car to anyone I wanted to so on Monday, February 11, 2019 I took the Jetta to *** VW at *** to diagnose the problem with the Transmission. The VW dealer at *** tried and tried to contact Car Shield’s Adjuster in another business called *** but kept on hold for 2 hours. So I picked up the phone and remained on hold for 2 hours 20 minutes before I spoke to someone. When I finally got through to someone I was told that they needed the car to be taken to *** at ***. So I picked the car up from *** VW and drove it to ***. The reasoning behind this was to have the transmission pulled and see if it could be rebuilt as opposed to what *** VW wanted to do which was to replace it.
After getting the car to ***, there was a $189 diagnostic fee and then to remove and open the transmission there was another fee of $889.00. I waited days to find out what was wrong with the transmission and why nobody had contacted me from ***. When I called *** on March 5, 2019 to find out what was the hold up on repairing the car. I was told that there was a problem with the mileage on the vehicle. The problem was instead of entering 140,840 miles as the correct mileage when I bought the policy, they entered 148,056 miles which was incorrect. And now with odometer reading 143,000 miles there was discrepancy in the mileage. Once again I had to sit on the phone for 1.5 hours before anyone told me the problem.
Then I was told to contact Car Shield again to get them to change the mileage. Once again long phone wait on hold and was told they could not correct the mileage. On the same day, March 5, 2018, I called *** again to see how we could correct the problem with the mileage, I was asked to provide a service record, since there was no service record except for new tires. Which that receipt contained the wrong mileage also. I once again called *** to see if a copy of the mileage on the car from the Title was sufficient. I was told to send it over to them via Facsimile. I went to FedEx and faxed over the State of *** Title. When I called *** this time I was told the Administrator was looking over the information and was informed to call Car Shield to get them to change the mileage, since they sold me the policy. When I finally got through I was told that the Administrator had cancelled the policy and I was to receive a refund of $109.00 for February’s payment and then they could start a new policy. But the problem with that is that the new policy would see the transmission problem as preexisting problem and the new policy would not cover the repairs.

Car Shield entered in the wrong mileage refused to admit it or correct the problem. *** refused to contact me, the customer, or *** with the problem and now I have a car with the transmission out of it and over $1000.00 in repairs plus I was informed that there would be a storage fee applied daily if the car was not move or repaired after the 21st of March 2019. *** and Car Shield need to correct the problem with the mileage since they incorrectly input it in their system and finish the repairs on the 2006 VW Jetta.

I Purchased and auto mechanical insurance policy from car shield which was roughly $80 per month, with a $50 deductible. A couple of months or so later my CV axles went out in my truck that was covered under the policy. I submitted The necessary information to the mechanical shop to file a claim with car shield. And even though it is clearly a warranted item in their booklet outlining the policy, they declined payment. Then they informed me, car shield did, that the best they could do would be to help me possibly get a small discount on the parts but nothing toward the labor. This seems highly fraudulent in my book. $80 a month only to deny claim after claim but may help you get a small discount on auto parts instead…?! Car shield also boasts of an exemplary record with the Revdex.com. How can that be?!

Gave them my email and number on their website for a quote. Never gave them consent to call me but figured it was fine. But they called 14 times in 2 hours!! Sometimes without hesitation calling back as soon as the last call hits voicemail! Super unprofessional, had to block the number. Lost interest all together right there.

Representatives EXTREMELY TOO aggressive! Just got off the phone with Tori/Tory and I was about to lose my marbles. If I tell you I want to cancel it and I choose not to tell you why respect that! I called for a quote in January before my car was shipped to me just for precaution. Didn’t have the car in my possession yet. Insisted on getting the coverage I said fine. Once I got the car I decide to get extended coverage with my dealership so car shield wasn’t needed. I called 2 times prior till today trying to cancel but today I wasn’t having it. This lady is on the phone telling me “who calls for coverage and doesn’t want it.....” and “how do you expect to pay...”etc. I told her it doesn’t matter what I did in January I don’t want it now and you are too busy in my finances. Then I asked to speak to a supervisor she claims she doesn’t have one I can talk to a bunch of BS! Idk how the actual service is but just based on customer service and pushy representatives you get that 1 star. Hopefully steps have actually been taken to cancel my services like stated.

I've been hearing about CarShield as advertised to get coverage for older vehicles. The salesman explained that they would cover repairs to my truck, so I joined it. For 6 months I paid $88.00 each month to them. I had a problem with my trucks front sway bars (both left & right) that had to be replaced which was $92.10. I called CarShield and they told me to have the dealer call them. That is when the trouble started. I talked to the service advisor at V Chevrolet and he told me they were having a problem with the contract. I then called customer service @ CarShield and spoke with Melody and she said after looking over the contract that she did not see a problem with CarShield paying for the repair. She then put me in touch with one of their appraisers. The 1st appraiser said they would pay 1/2 of the part price and 1/2 of the labor charge. Then another appraiser called me and said they only use substandard parts, but *** does not use substandard parts , so they will only pay $44.88 towards the total bill which was $322.10

Carshield refuses to pay for repairs. From 8am to 4:30pm the repair facility tried to contact claims department but were unable. I was told to send invoice to company and I never heard from Carshield again.

I started my subscription with Carshield because of their great advertisement on TV. I called them and I was told that if I signed to their Platinum coverage everything electrical, mechanical and transmission will be covered. It was supposed to be the best of the best plan. I was told by the customer service rep who saw that I had an Honda Odyssey that the electric doors go out and this plan covers the doors and it is on a month - month basis and I can cancel anytime. 2 months later I started having trouble with my car doors and as I was told every mechanic and dealer will accept Carshield, I took it to the Honda mechanics.
I had to pay $157 as Carshield would not cover the mechanics diagnostics. We payed that and when the claim was submitted to Carshield they refused to pay. On top of that they were making automatic withdrawal without my consent. I had to call my bank to stop that. I have called all of last week and Leah (manager) was supposed to get back to me and so far she hasn't. I called and canceled my subscription and would like my 2 months subscription back and the $157 refunded as they made false claims and Leah never got back to me.

I received horrible service from these guys. DO NOT PURCHASE FROM THEM. YOU WILL REGRET IT!!!! They don't honor the contract. Wait time for help is absolutely ridiculous.

I was miss lead on what this covered. I had to make a claim and Ancira Ford called for 2 days just to get approval and after all that they did not approve it. It asked if the DPF was covered when I got this contract and I was told yes. It went out and they would not pay for it. So I got stuck with a 1000.00 bill for my truck. I was on the phone with them on 03/14/2019 and asked why they would not cover it? She told me that when my truck got over 100,000 miles it dropped to another category that it did not cover that part. I was told that the coverage that I had before it reached 100,000 miles did. I was never told that I was put on another coverage when it reached 100,000 miles. I am disgusted with them.

Car Shield denied a claim for repairs they should have paid. The reason for the denial was that the engine light didn't come on to show specific problem. The engine light DID come on indicating specific problem and the dealership repaired accordingly. Car Shield stated that they felt the dealership just threw a part at the problem, not really knowing what was wrong.

Further, Car Shield requires pre-authorization by an authorized mechanic. I used an authorized dealership, but they would not call in advance stating that the hold time to get pre-authorization took too long. I talked to Car Shield about this, and was told that I could submit the bill on my own, which I did.

I had a policy with this company for auto repairs. My heat went out in my car over the winter. I was instructed by the company to take the vehicle to the shop and they will cover 30% of the full cost. This company did not call the repair shop back with approval, nor did they ever cover any of the cost to repair my car.

I purchase a contract from carshield in January of 2019 with unlimited mileage and everything would be covered. called them on March 7, 2019 to let them know I was having car problems and they told me to call the towing services and have it towed into a car repair of my choice did that the first dealership I took it to gave their diagnosis and after I told them they would be billing carshield they said we don't accept them. So I called back to carshield and spoken with a representative and explained to them what was said. they gave me some repair shops they had been dealing with and I asked could I take it to the *** dealership the representative said yes schedule another towing to *** dealership. they checked the car out and gave their diagnosis we called carshield to let them know what their diagnosis was and we was instructed to submit the claim online because they had so many claims and she was helping them out in that department. and it would be a faster response they never responded to it.So I told the repair manager I would call when I got home and maybe I could get someone to answer. I did the representative said she seen the repairs that was submitted online but she disagree because it didn't seem right and she used to work in a car repair shop. and she would have to have an inspection on that because the policy wasn't going to cover the transmission module but it might cover the engine mounts. which was both included in my policy for coverage. So I called back on the 8th of March was placed on a very long hold before anybody answer the phone and when a representative answer they transferred me to the claims department and you still on a lengthy hold and finally when a representative answer you have to speak with the adjuster because your claim is still pending. I asked what do I supposed to do about a car you have to wait on the adjuster to speak with you that is all I can tell you because your claim is still pending.So on Friday 8,2019 spoke back to the shop manager at the *** dealership he says I been calling them but again placed on a very long hold and no one answer the phone I told him I needed my car repaired and I needed a rental car until my car was ready.maybe by then I would have some kind of answer from *** which is who supposed to pay the claim. So I called back on Monday the 11,2019 spoke with a representative we will transfer you over to the claim department and you are place on a brief hold for a long period of time. when a representative answer I see your claim but it is still pending at this time no further answers. called back on Tuesday March 12th, 2019. spoke with a representative your claim is still pending and the department is close you will have to call back tomorrow. called back Wednesday March 13th spoke with a representative explained to him what was going on he says let me take a look at it for you place me on a brief hold and then explain to me that the inspection was never place I said really he says hold on I will transfer you to the adjuster hold please he asked.. speak to the adjuster who was very rude he said we are not going to cover the claim it is denied because it is not cover under the warranty I said your peoples said it was. well it is not and you has paid for your repairs so the inspection can't be done. I replied to him I needed my vehicle I called numerous of times no response from you or anyone about my car what was I supposed to do that is my only means of transportation no one ever called me or the dealership pertaining to this matter. he says from the time you purchase this policy which is about 3,000 miles your motor mounts wouldn't have been bad. I told him my car has been getting service but never for this problem never had any problems like this he hung up the phone.

This company, which is the advertising arm of American Auto Shield, uses deceptive advertising practices and once you purchase the contract, they do everything in their power to keep from fulfilling their commitment. They take your money and give little in return. If there was a rating below 1, I would use that. I would not recommend this company to anyone.

Multiple attempts over 1 month were made to contact service agents at American Auto Shield to start and provide status on a claim. Ultimately, the repairs were denied. The coverage does not provide what was advertised. I am requesting a refund of my monthly service fee charged to my credit card on 12/23/18, 1/21/19, and 2/21/19 for a total amount of $297.