CarShield

Bought a warrant on my car its been in shop for 3months wait on them to approve a repair and no one will keep saying they will call the repair shop but never do but keep taking my premium out they say they will pay for a rental but won't till they approve the repairs this is terrible company to get anything done not like they advertised had to borrow a car from a friend just attend my daughter funeral this is sad

Car Shield advertises "Peace of Mind", has advertising on most all social media sites plus Television. They advertise many positive reviews of "My vehicle broke down, I took my vehicle to my dealer, Car Shield handled everything and promptly paid for my repairs."
A Car Shield sale person called me one day, I listened, they gave me a quote, I said no, another lady came on and kept going down on price, we went back and forth, and I bought in to the "Peace of Mind"; I was fixing to travel, I finally wrapped up taking care of my deceased parents ordeals, I had went through divorce ~ I gave in to the sales pitch. I told her I did not have the vehicle in front of me to get the exact miles, she stated "its okay", I went off of an inspection report months previous and she said "no problem". I asked if there are any details to their program, she then mentioned "20 day grace period, after that, she said you can make unlimited claims" which I thought was a strange thing to say. Months later, I actually had an issue; I learned Car Shield only sells the policy, DOES NOT HANDLE CLAIMS IN ANY WAY which directly goes against their advertising and positive reviews. Their "Administrator" *** is my next, separate complaint. At no point in time did the Car Shield sales lady state Car Shield passed on the service to *** because that would contradict their false advertising. Because I could not reach ***, I towed my vehicle at my expense, got a rental and I made this known to Car Shield and *** from the beginning. *** kept me on hold for up to 100 minutes per day, guided me to non existent websites and everything led back to 1 number to contact them. *** led me on for about a month with 100"s of minutes per day on hold. After Car Shield collected another payment, I got notice "claim denied", I received many different explanations that did not make sense, I called and emailed, asking for a written statement of denial from both companies but never received a reply. Car Shield appears to be a "Bait and Switch shell game colluding with their "administrators" below them in the pyramid. I have documentation, names(if they told the truth), pictures of non existence websites of their "administrators". Car Shield reps told me point blank "we do not handle claims, we only market-sell policies". Car Shield had an "F" rating on one of the Revdex.com pages I researched, they are fully aware of what they are doing regarding scamming customers, they collude with their administrators and it was no coincidence I was denied after another payment was made. Their social media sites don't show comments, they use marketer / Administrator separation buffers to pass off customer complaint and apparently, dishonestly protect themselves.
I will be happy to submit to a polygraph along side Car Shield owners and staff. I have a lot of information beyond what I state, I hope I have provided enough to enact an investigation in to dishonest and corruptive practices.

1....
Yes ... I had an emergency citation to come about on Friday afternoon 2.8.2019 .. First we started out early to pick up my son from the airport 1 hr away from our home. When all of a sudden the battery light came on car 2012 Dodge Journey I had insured with Car Sheild. Just ahead of us was an *** store. We stoped there the man check & told us the battery was bad needing to replace. That's when we found out the battery was under the passenger tire area. That meant it had to be towed to a garage to have it done. So I call a mechanic I've done business for a many years . Got towed car to garage. He got the battery changed out that we bought. Upon checking the new battery he found out it was the autonator . So he had to order one to come to his shop to put in our vehicle. We were still on a time line to pick up my son at the airport. So we asked his wife to take us home to get my husband's truck to hopefully be on time for my son pickup at the airport 1 hr away still. So she took us home. We had to leave the Dodge with him to fix. Now in the truck finally back on our way to airport. I thought about calling Car Shield to see if it would cover any of the car problems. Towing, autonator ,battery. ? It took me almost 2 hrs on hold to finally talk to someone. Now it's getting later on Friday afternoon he customer service person told me they would not cover the battery but will cover the towing & automator, & labor. To get my mechanic to call this other number. They called that number so late on Friday afternoon. They couldn't get thru to anyone after staying on the phone 2 hrs 30 mins. In the meantime we did get on time to pick up my son at the airport driving our old truck.. So I had finally got back that night to pick up my car at my mechanic at 9.30 PM. I paid him for everything he had done for my car. Drove the car home that night. So I had to call Car Shield back on Monday morning. I stayed on the phone all morning talking to this one & another one. Got an email to send a copy of my receipt for my car. So I did that email. A week goes by and hadn't heard anything. So I called that following Monday week. I spoke to an adjuster I was told. That no problem it would probably get a check out to me in a couple of days. So I waited another almost week. That Friday I had to call again, & each & every time you call it's a couple of hrs you have to wait . Finally someone came on the phone & checked my account. Nothing had been done she told me. I was mighty upset now. It's taking way too long to process my emergency problem with my car. By this time there were no one else to help me because they closed at 6.00 my time she said. No man was I upset. I never was mouthy to any one person at car sheild. I was professional talking each time. They seemed to be putting me off with my claim. On the 3rd week I kept trying to get in touch with the proper person to help handle my claim. Finally another adjustie told me that I wasnt getting any money from them. Why I was already told I was? He was very blunt speaking to me. He said that did I carry my car to a mechanic who was certified. I said yes I did. I've used home for years. He said well he was not certified . That was it. The more I spoke to him the madder I got. So I just got off the phone & cried.
I did call my mechanic later that day. She said he uses his Social Security number with his business not a certification. I called back the next day & told car shield to use his Social. They dont do that. I said well bvb why was I told to start with when I sent an email with a copy of the invoice it was goina be paid in a couple of days.? That was 4 weeks now.

2....
Now I see a leak of something under the car.. So we take it to the Dodge dealership this time. They tell us oil & transmission fluids are leaking and need fixing. So they themselves call car shield it takes them a while over the phone also. They come back to us in the waiting room to let us know that car sheild will not cover this either. Its classified as maintenance!!!??? What I asked? The man that worked at the Dodge place said that it was goina cost almost 900.00 to fix both leaks. We ended up paying them a fee to look at the car . Came home disappointed again. Upset and mad by now. I waited to call car shield the next day. They didnt even have a claim for the second one they said. It's crazy I told them. I'm so upset with them I cancelled the service. I've had it over 1 yr and had 2 recent claims and they would help with neither. They have lied to me so much . Its hurtful they do people like this. Tell people over the phone and advertise oh we will fix what's wrong!!! No they will not. Lie lie lie !!!

I ordered Carshield for my vehicle and they stated with the premium package that I wouldn't have to worry about any repairs on my vehicle. After 2 months of payments. I need to take car in for repairs through w certified ASE dealer. Then when dealership called to receive repairs authorization, carshield told dealer they do not repair that item. The problem I have is that's not what I was told when signing up for this warranty service. I would have continue to research. They are not advertising what they are selling, taking my money and advantage of a women.

My car been in the shop since last week. CarShield has sent out 2 adjusters. I am being told that the differential is broken and has no fluid. the dealer stated that is has no fluid because it is broken and everything leaked during the drive to the shop and while it has been sitting and waiting for the adjuster to arrive. Carshield is refusing to cover the repair charges. They have led us to believe that everything will paid for.

I called them on Feb 21st, 2019 and spoke to a sales rep. He sold me a policy for $129.00. I thought that was a pretty steep price. He asked if I was a senior, disabled, etc. I was eligible for a $79.00 policy. He took me through what was included and what was not included. The company charged me on the 21st. My wife decided to call them back and cancel the service on Feb 27th, 2019. Every time she tried to cancel the policy she was hung up on or the call was disconnected. She called a total of 3 times yesterday with no success.

Last Year, 2018, while watching TV an advertising form Car Shield prompted me to call to protect my vehicle for "Engine and Transmission" as a piece of mind and well-deceiving tactics that I considered now fraudulent.

After a lengthy conversation to protect my car, a Jaguar 2001 XJ8 Vanden Plas with 153,472 miles and being skeptical of the salesmen, ***, his supervisor intervened and offered a Protection Plan in the amount of $79.00 for the "Engine and the Transmission" down from over $160.00.

So he requested bank information and in good faith I provide and the Plan was followed with a charge to my bank and with an e-mail. So I printed a copy and put it in the glove compartment.

On Sunday, February 17, 2019, while getting into town the engine started to run rough so it was diagnosed with MISFIRING with signs of steam out of the muffler's tailpipes. So I was advised not to run the engine any more to protect it from any further damage that perhaps may impact the cooling system and/or the radiator.

So after several thousand miles since the protection, on Tuesday, February 19, 2019, I contacted CarShield and I explained the above to ***. She told me that she needed a diagnosis and that I have to pay for the labor to tear down the engine. I then contacted several shops that may be able to deal with JAGUARS and I was told that to do what *** wanted me to do I MUST pay for the estimated services for approximately $3,200.00 up front due to BAD experiences they have with Car Protection companies.

Subsequent conversations with Car Shield associates and after I was told that there was no coverage along with a suggested cancellation, a supervisor named, Lea explained me practically I was out of luck because I got a "Basic Plan" for $79.00. She stated that NO MONEY will be refunded for the several payments taken automatically out of my Bank Account.

Therefore what CarShield advertise was fraudulent and deceiving. After I did late research on the hundreds of complaints filed against CarShield citing similar cases like the described above I regret that I give in to the sweet persuasion of the supervisor that trapped me into the bad situation.

On March 3, 2018 I started a Carshield policy and I pay $77 per month. On February 25, 2019 I had my car towed for service due to a leak and found that I also had a problem with my motor mounts. The shop submitted my claim to carshield and they denied everything on the claim but the tow stating that things were missing from my vehicle when they were not and cancelled my policy. I believe this business just stole my money and had no intention of repairing any issues on my car.

Good Morn I have power-train contract with Car Shield which suppose to cover Eng Tans any part dealing with the Motor will my vehicle started getting sluggish on accelerating so I take to Chevy was told that my Knock sensors were bad so I had the replaced. to replace them they to take off top of motor to get the knock sensors so called Car shield explained what had to be done Car shield said that wasn't covered so long story short I paid Chevy $ 1040.00for the repair which I was told that knock sensors were part of the motor by several Master Mechanics that anytime you have to take top of motor off that's considered power train

We purchased a car warranty on Jan 7th and paid $100.00 to start and they took a February payment of $100 as well. The problem is that we have taken my wife's car in twice for repair and they will not cover it. The first time was for a harmonic balancer the last week of January. They denied it because they say it was not a covered part and that it is indicated in the booklet that we didn't receive until afterwards. The commercial is false advertisement because it says that all parts are covered. The rep that sold me the policy also indicated all parts would be covered.
Now the tensioner for the timing belt is going out. We were told this would be a covered repair but now the claim has been denied as a pre-existing issue.

I purchased repair/replacement warranty from CarShield for my used 2008 Ford Edge SEL, that I bought November 2018. During enrollment, I was asked to provide the VIN# and mileage. At the time, the agent put the VIN# into a database (unknown) and advised that my vehicle qualified for coverage and that they did not see any discrepancies, which included no mileage and title issues. February 16, 2019, I took my vehicle to Ford because I encountered a problem while accelerating up an incline and wanted to have it checked out. Ford confirmed that my transmission was going bad. After multiple attempts, Ford finally got in contact with *** (whom the warranty is actually through). Their process was to send an Inspector out to the dealership to inspect and drive my vehicle. I received a call this morning, February 25, 2019 from CarShield advising that *** has denied my claim and will be cancelling my policy due to “True mileage unknown”. When I asked what that meant, the agent told me that they verified on *** that the mileage of my vehicle in March of 2018 was reported at 186k, which is higher than what my odometer shows currently. My issue with this company is, why was that not caught/determined during time of enrollment when they asked for the VIN# and the mileage?! I know for a fact that when I gave them the VIN#, they pulled up information from a database because he advised me of the year, make and model of the vehicle before I confirmed what vehicle I’d just purchased. I do not want a refund or prorated refund from them! I want my vehicle repaired! All of the complaints I see about this company are that *** will not pay claims and are cancelling policies and wiping their hands clean. It’s not fair that a big company like this can take advantage of us and at the end we are the ones left stuck out. I’m not stopping here, this is just the beginning, they are not going to get away with treating their customers like this, while we still have to look at their commercials on TV every day as if they are a trustworthy and upstanding company!

CarShield is refusing to refund me my full amount I have paid from October- February. They are trying to only send me February’s payment by cheak that will take 20 days to come in the mail. The Person who set up my plan put the milage in and they put the wrong milage of my car I was suppose to call up with the exact milage and I forgot I didn’t use any of their services for 5 months as I did not need it until I had a transmission problem and when I went to have it fixed they closed my policy out because of a milage discrepancy. They do false advertisement they had me believe that by pitching a warentee that things would be covered with my vehicle.

I took my car in for service to my dealership and I was informed that the claim was denied. The rep said it was reason that there was a pre-existing condition on AC. They didn't ask for any records, or knowledge of what was going on with the car. I called carshield; they said that their decision was final. They would not allow me to talk to a supervisor. I then talked with the mechanic and he told me that it was the compressor and that there was no way to tell when it would happen. They, Carshield, had the mileage wrong too. The dealership manager asked for Carshield to send out another technician because he felt that the first didn't know what he was talking about and the manager was refused. He also asked for a supervisor; also refused. I have paid $148.71 since I started the contract in November, 30, 2018.

I have 2011 GMC that I have a policy on, recently I took my vehicle to the shop and this company keeps stalling our repair, even tho the adjuster came out and agreed that it was a covered part that needs repaired , the company will not give final ok to the dealership. They Transfer calls multiple times and leave us on hold for well over an hour, then just disconnects the call.

This company is a complete ***. We have paid this policy for MONTHS. Now they won’t cover a part/labor of the 4-wheel drive drive train. We would like our money back that we have paid for the policy since they won’t cover actual repairs! It seems from the reviews that they never cover anything! Claim#

Well I was looking for reviews since I made that call today. I wanted to check reviews. My suggestion to you is to spend all your advertising dollars on more staff , training your staff ,and clearer details of your contract. Unfortunately, I won't be purchasing due to
Your number of bad reviews.

I started a policy December 18, 2018 and February 19th my 2003 Grand Marques started shutting off. I got it to the repair shop and let them know about your warranty but when they called to verify if the repair was covered, no one either answered or confirmed. I ended up paying for the repair.

I will give them a zero, they are s rip off company. They never tell consumers the truth in getting a warrant with their company. I'm getting an attorney and fight them for my money back.

I have been paying for CarShield since November 2018. 2/18 my car broke down. My car was having engine problems. I took my car to the shop. The fuel pump and camshaft needed to be fixed. On Tuesday morning, the shop called CarShield and Carshield denied my claim. It is a $3400 bill. When I began paying Carshield, they told me they would cover engine, transmission, etc.

Sold me a piece of nothing contract convincing me it would help with vehicle repairs when in fact it covered absolutely nothing.