CarShield

I started trying t reach someone to file a claim on 2-14-2019. It took me all day to get through, the I finally did, they told me I needed to be at the repair place so they could talk to the shop. I took off Friday the 15th anticipating a long hold time. After being on hold for 2 hours they requested the shop send in pics to see if they would cover the claim. this was at 10 am 2/15/2019. We have still to hear if the claim is covered. They refuse to give my money back.

If I could give them a zero I would. I purchased the policy in January as I explained to the rep selling it I have never had any problems with my car. I keep the oil change and the other fluids checked but she talked me into it. Now in February i'm driving and all of a sudden I hear a loud noise coming from the car so I go home call my husband he says call the warranty company. I call the rep filled a claim and they stated to tow it. The dealership is 3.8 miles from my home according to them not one tow company would tow for just the $75 coverage, I would be out of pocket for at least $60-70 more I didn't agree. I google a company myself and the first one I dialed said $75 just that easy, but the rep didn't want to do the work. Once at dealership they find the rocker arms and lifts are bad and needs a back wiper battery. The dealership called over and over holding for up to 3hrs at times. Finally they send out a inspector and they declined everything but the wiper battery. The dealership told me I needed to bring in all receipts showing I have done oil maintenance and anything else. I provided receipts for oil changes with the basic maintenance requirements done for the last 2 1/2 years. I have always used the same company for oil maintenance so this was easy to provide yet they still declined it. After being hung up on because they claim there phones have been on maintenance finally I Spoke with a supervisor/claims manager and he said the policy is only one month old and the pictures shows sludge and but my question was how could I have sludge with only premium oil maintenance being done every 6 months which is suggested by the manufacturer. Supervisor says well this means you didn't have your oil changed that's my fault. Every receipt shows mileage, vin # and date and time. They have no reason to decline even the dealership said if there's proof of maintenance so whats the problem. Now I have a $2000.00 or more bill. As a customer if you have done all the necessary things for your car keeping all receipts to prove you care for your car. Then you are paying for warranty plan for them to come back and say decline then they are just taking advantage of people. The claims supervisor doesn't care and when I asked what does the policy being 2 months old have to do with anything he says well we usually deny all claims within the first 3/4 months because nothing serious happens until after that. This company is a rip off a car can run excellent today and horribly tomorrow. When they are selling it the need to add if your car needs repair within the first 3/4 months the claim will be Denied, due to our car shield taking your money. Do not buy the car shield warranty because your really not covered at all.

I signed a contract with CarShield for two cars on November 20, 2018. Later, I had trouble with the car overheating. I took it to the mechanic he suggested a block test and he found that there is low pressure on three cylinders and that the head gaskets were blown. It took CarShield two weeks or more to even get to the right department. They wanted me to have the engine broken down to determine what caused the problem. That didn't make any sense to me, because they weren't going to cover that. The customer service representative was very rude. They were looking for a reason to not cover the issue that was broken. So far I have spent $474.00 on coverage with this company. I would like to cancel the agreement, and have sent a letter via USPS to this effect.

First I want to say that CAR SHIELD handled my initial complaint with my car . There was not problem in the claim to handle my engine repair, it was handle professionally and efficiently with no problem, I was very satisfied.
However when I submitted my claim for a rental car, that's were I was very disappointed with there service center.
I called them on September 26 and was told I could submit my claim on line and was given a claim number *** I submitted the claim on Oct 6 via E-mail. I never received a reply , so I sent the original e-mail again on Nov 24th, again received no replay [ not even an acknowledgement that they had received it] .Again in Jan and Feb sent with same result. Now your probably wondering why I didn't call, My business takes me to China on a regular basis , I spend about half the year they're working, and it's difficult and expensive to call the US. I also explained this to them in my last to e-mails to them.
I was home for a couple of weeks this month, so I did call them. Phone was answered politely , told them my story and was told I had to speak to an agent [or manager] was put on hold… for 40 minutes, called again the next day twice with the same result, did loose patience after 30 minutes . I could not wait for that long on the phone as I had other business and called to take care of. Totally frustrated I sent them one more e- mail and threaten them with taking the claim to you, again no response.The unprofessional way they operate there claims department tells me they they don't really care about customer service and there commercial that they run every day, says the will take care of your rental I" in a snap" is so misleading is a joke. We are not talking about a lot of money here $213. I just feel that they are taking advantage of me with there non responsive attitude, hoping I'll just go away.

Fix my truck.

This is a terrible company to give your money too!! I had thier supposed best coverage with the works and of course when the time came to fix my car they covered NONE!!! DO NOT USE THIS PLACE, Then they kept $300 for doing nothing, and refused to tell me how they charged me, the owner of this company himself blew me off and never got back to me. Save your money this place is a ***!!!

I currently have car shield. My car had the check engine light pop on approximately 2 to 3 months after purchasing the policy. I took my car into a shop, they took car shields info down. They called and were on hold for 4 hours and had to hang up. They called the next day and were on hold again for 3 hours. Finally they got through, and Car Shield told them they had to send an inspector out for the vehicle. We didn't hear back from them for a week, I called and they apparently were waiting on maintenance or a purchase invoice to date the vehicle. I gave them the purchase invoice immediately, then we heard nothing for another week. I called my car mechanic, and he has heard nothing. So I call again. This time I am on hold for 1 hour then am told my mechanic needed to talk with Car Shield in regards to my power train. NO ONE was notified of this requirement, and the mechanic is telling me I have to pick the vehicle up or get them in, because the vehicle has been sitting there for 2 weeks. So I call again, after 5 minutes, she transfers me to the "claims department". I am on hold for 30 minutes, then a person picks up and asks "How can I assist you today" I tell them my story and she says well let me transfer you to the claims department. I say I have been waiting for them for 30 minutes not another person to transfer me again. She says well I have to transfer you. I have currently been on hold for 2 hours. The call back service doesn't work according to the receptionist so don't bother with that. Meanwhile, I am paying for this service. I get a call back while I holding, so I answer in hopes that it is my other call that I put in earlier this morning. It wasn't.. then when I switched back, I missed the claims department after 2.5 hours of waiting! Absolutely surreal what you have to go through with this company! I will be suggesting to everyone do not use this company! I am already committed and stuck for now, but do not go to this company its absolutely ridiculous with what you have to go through!

Car shield is not providing any service. My car has been in the repair shop for 2 week now as my repair shop has been calling every day on for one hr to a hold of someone only to be transferred to another que for another 1 1/2 hrs then get disconnected. I have a claim and my shop just needs provide a diagnostic to see what is cover to move forward. This process should not be taking this long...

I have received numerous letters from them over the past few years, they use different spellings of my name, as well as the names of my parents, both of whom have been deceased 5-6 years and never lived at this address. My Mom never drove a day in her life much less owned a vehicle (the latest letter came once again her name). I call each time and ask them to remove my ADDRESS from their system, the very rude people on the other end claim they do it, yet I still receive letters from them every 2-3 weeks. I feel I am being harassed. I have added my address to the government do not contact list, yet nothing stops them!

Purchased an auto repair warranty. Blower motor stopped working on my COVERED vehicle. Brought veh.to dealership for repair. Service person on HOLD 1 1/2 hrs. Then disconnected. Internet site temp. disabled..could not get thru. Called Car shield..told them problem..they said Co. That handles claims in Colorado..having phone problems and on line problems. Instructed to keep trying through out the week. Gave me a fax number at end of week to fax PAPERWORK to claims Dept. Since I paid for COVERED repairs. Faxed PAPERWORK and got confirmation of receipt.. Did not hear from them re:Fax so called them ..after 10 min. On hold, customer relations person *** answered phone. Confirming that they received the fax, she said claims adjuster made notes that charges were not Fair Market Value and job should have taken one hour not three. NOT TRUE...Mercedes displays per hour charges in view and everything was charged correctly. Blower Moter was covered under my policy. When I purchased policy, salesperson stated that car could be taken to any repair Co. Including MY MERCEDES DEALER SERVICE DEPT. and parts replaced with M.B. parts...not a problem.. The ONLY THING I WOULD HAVE TO PAY IS $100 DEDUCTIBLE....as long as part was covered u dear my policy..WHICH IT WAS. Kimberly stated Claims person said only paying $296.91 minus $100 DEDUCTIBLE so $196.91....Bill was $725.60. $315.20 for labor and $410.40 for parts. I asked if adjuster spoke to service at Mercedes ..she stated NO. I asked the Adjusters name and she said she didn't know.???? I said He didn't sign his notes?? She stated " she couldn't make out his name" ??? I asked if I could speak to adjuster and she said the wait time would be 55 min. HOW COULD SHE TRANFER ME TO A PERSON IF SBE DIDN'T KNOW WHO HE Ws??? I asked if he would call me..she said no and to try back tomorrow. I fell this company falsely represented their services and how repairs would be paid upon my purchase. I was Totally LIED TO!! I want payment for my vehicles repairs minus my $100 deductible as agreed upon when I purchased this Po,icy! ADJUSTER DID NOT EVEN CONTACT MY SERVICE ADVISOR regarding any questions he may have had. DEFINITELY FALSE STATEMENTS MADE OF SERVICES UPON PURCHASE.

Purchased an extended warranty from CarShield and they do not respond to my calls. They do not respond to my the repair shop. My vehicle has been in the shop for over a month.They leave you on hold and hang up on you. This company has taken over $327 from me and provides no service or promise on their warranty.

I have had an account since January of 2017. I had it in the shop and it was supposed to be worked on and delivered to me. It took two hours for car shield to answer the dealership. I also had to be on the phone for two hours to get the claim open. The starter and the battery cables needed to be fixed. Carshield authorized the battery cable to be fixed. But we couldn't get back with the adjuster to get the go ahead on the starter. There was poor customer service. It shouldn't take two days to get them to call me and open a claim. I paid $87 for 13 months ($1131). I finally got tired of waiting for them and went ahead and paid for the second repair. It cost approximately $500.00.

I entered into a contract for my car with CarShield. I recently got my car towed and Carshield asked for mileage on the vehicle. I gave them what I thought the mileage was at. I was wrong on the mileage and they have now canceled my contract on Feb. 7th stating that they could not get in contact with me. I have no email and not very good with my phone. They left me 1 message but I did not know how to work the voicemail at that time.

The customer service agent stated that the contract covered our vehicle bumper to bumper. Made a claim and it was denied. Example: air conditioning not working correctly, it's only a certain part in the air conditioning that is covered. Heated set not working, only a certain part that is covered. This is not bumper to bumper coverage.

If I could give a zero rating I would. This company is a ***. When I took this policy out, the sales person said its covered bumper to bumper, and ALL ELECTRONIC COMPONENTS. I never received the policy in mail before 30 days in writing either as customer service claims I had to read and accept. Well, my 19 year old son took the car into the dealer and they said the brake pad SENSOR is bad. Hello, electronic component. They refused to cover this. To me, this is a safety feature that's super important. Meanwhile my sales person is now gone and obviously unreachable. The customer service within your company is absolutely pathetic. I have paid good money for this policy. I feel they should refund all my money thus far, and cover this sensor and I will pay the amount newly amount given to me moving forward. I am so mad that I had to spend my entire day on the phone and no on knows anything . I am utterly disspointed and I hope no one else has to endure the length of time on the phone, rude reps, and misunderstood people like I did. There commericals are so not right and accurate either. Getting a hold of a supervisor, well they will tell you there aren't any!! Really. So frustrated.

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CarShield advertises excellent reviews for month-to-month warranty coverage. They tell you that everything is covered. My daughter called from the side of the road claiming that our 2012 JEEP Liberty with only 56K miles on it smelled like oil and there was a funny noise. We had the car towed to a local service station and they diagnosed that the front transfer case needed to be replaced. The part + labor was to be about $2500. It took days to get an adjuster from CarShield to the service center and after this wait, they refused to pay for the part and repair, claiming that we should have known that this needed repair months before, and that they weren't responsible for the repair (because I only had the policy for about 2 months). The service station admitted that there was NO WAY that this happened months prior- the car had been in for routine service 3 months prior. We called many times- hold times were abominable, sometimes 45-60' - and we escalated the call to supervisors and managers. All held to the line that this occurred prior to us having the warranty and they weren't paying. My daughter is extremely fastidious about odors and noises and would definitely have let us know if there was a problem as soon as one existed. This is a FRAUDULENT company. PLEASE DO NOT SIGN UP with them even though the price might seem right. There is a reason that the price is right. We ended up paying for the repair outright.

I purchased a extended car policy through Car Shield. I was told during the sales pitch, that my car is covered under the policy from head to toe. The only thing the Sales Rep said was not covered was the general maintance, like oil changes and brake pads. I signed up for the policy started paying $120 a month for the coverage. Couple of months later, my AC went out, I wasn't worried because that was covered under my Car Shield policy, so I thought! I took my car to local Audi dealer gave them my policy, and told them they needed to get pre-authorization before any repairs could start. 4 days later the Service man from Audi said he has been trying for 4 days, staying on hold for hours, and no answer. I called Car Shield they said not to worry, gave me the Policy Adminstrator's number told me to call and file a claim for my repairs. When I finally got someone on the phone, Ava the rep stated she would call them directly, couple hours later the Service man from Audi called me stating my AC/Heater repair would not be covered. I called Car Shield yet again and they also said that was not part of coverage of my policy. I asked for a refund as I was sold a policy under false pretenses the rep said I did not qualify for refund of policy. I asked her to cancel my policy! This is a complete Scam, their was another man at the same dealership that has his car with Car Shield with same issues of not being covered. I expect a full refund, as I was paying for a policy that they knew they would deny any claim I made!!

Took out contract with them an when we filed a claim after 2 weeks they said our car had too many miles on it but it wasn't advertised as that an the lady taking our information didn't say there was a limit on miles an neither did the contract we received. They had recorded the conversation an said we told them a different mileage. My wife an I both told them the mileage. They supposedly listen to tape an said we said something else but wouldn't let us listen to it. Over 4 month period we paid them $400.00 . And then he said we had to pay them $20.00 to cancel contract. No way. The advertisement said 20 years are newer nothing about mileage. They just ripped us off of $400.00.

I purchased a warranty with Car Shield and they asked for a receipt for the flush. The flush was done on 01/22/16 for approx. 96,767 miles. The representative is telling me that we could not have driven over 4,000 miles in two weeks. My better half went to Torrance , CA on 01/11/16 . It's bad enough , I had to go back to the place that did the flush for the receipt. We have several cars that we drive to work . The Cadillac is use more for traveling and not for daily use. This is three year later , it is hard keeping up with receipts.

Phone conversation was like wrestling. They don't stop talking, become louder and more aggressive as conversation becomes longer, act like they really care about you and actually become somewhat angry when you don't accept what they offer. I recall at one point that I just asked a simple question and she shot back, ma'am, that's fraud. I'm a senior, 76 and the woman on the other end made me uncomfortable and literally wore me down. I kept saying thank you for your time, I am unable to do this. I kept repeating goodbye and that I was done, she kept talking like rapidly and hotly. They told me they were a Fortune 500 co. And had the Revdex.coms triple rating. That they were the largest call center in the Midwest located right here in O'fallen, MO. It was scary! I finally just hung up.