CarShield

Carshield is very unprofessional and horrible service. I purchased the car plan for my truck but then cancelled. I noticed over a month later they had not refunded me as my confirmation indicated but also went back and charged me again. I called and was told it was a mistake and I am not sure how this was over looked. A couple days later I received the email for the refund but for what crazy reason one payment was charged back to my card and the other was being mailed. I called and pretty much this is the policy and I have to be inconvenience with this. I WOULD NOT RECOMMEND CARSHIELD. That is why I cancelled because of an experience a friend had with them. Now I see it is true what I was told and read.

In and of Nov. 2018 I signed up with this company due to excellent condition and low mileage of 2014 car I recently bought. Price started at $99. My son felt I didn't need this service so a few days later I tried to cancel and they lowered price to $79. Then in Dec.2018 I called to change due date from end of month to third of month. The rep explained there was a two dollar processing fee and I agreed. On Jan. 3,2019 they charged me $81 and then on Jan. 29,2019 they took out another $79!! I called immediately on that day as money had to come out of savings and bank charged me a fee. My first two calls were put on hold and they never came back. Third call said that section was closed and he would call me back next day and he didnt! So had to wait til Monday to call again. By now I'm angry and told them I want to cancel my membership and she kept over talking me and apologizing and assuring me wouldn't happen again. Until I mentioned I wrote a letter to company then it was we have to wait til we receive your letter! It's been a week and still no refund!! They are simply milking whatever they can from a 65 year old living in disability and it's disgraceful!! I need money back to pay bills and move on. The longer they take the more they can keep and they are the ones who messed up!!! Please HELP.

Received a letter saying my 1 year old car saying that its out of warranty. Clearly a *** and not part of the dealership. Hyundai has a 5 yr warranty. This so called business is sending without their return address on outside of envelope. Please also note Revdex.com gives them an F rating. Don't buy anything like this through the mail.

I had signed up with carshield and they explained what was covered in the booklet, However they did not say that their inspectors have to come out to inspect the car to make sure, but thats not the issue. I had brought the car to multiple mechanics and they all said it was the water pump and radiator which states it is covered in the booklet. The mechanics all said it was a water pump and radiator the booklet covers the water pump and radiator but when the inspector inspected it they denied it saying we hear it making a noise but we don't see the need for it to be changed but they agreed to change the radiator. So I had to pay out of pocket for the water pump and it was 300, we also had to wait 2 weeks for the radiator because they did not want to pay the mechanic for the radiator as they had found one cheaper. The inspector was sick and they never followed up with us to tell us that which almost prompted my mechanic to charge me a storage fee. I tried to contact them multiple times and they responded with sorry he's sick but will get back to you when he can. This has been nothing but a Hassel and I want a refund for the months I have paid to be with them. There booklet policy never states what they claim when you set up a claim

I went on line to get information on Car Shield 02/05/2019 I was called within 10 minutes. The First Lady that called was so nice then I was transferred to another lady that went over what the policy covered. She spoke extremely fast, so I found it hard to keep up with what she was talking about. I finally told her I would call back after I thought about it. She said what’s the issue the $135.00 or what, I told her I wanted to check the background...but I would call back. Click! I was hung up on. If that doesn’t make you feel like you should call back I don’t know what will. Rude and so unprofessional. After coming on Revdex.com I will not call take out a policy with Car Shield.

I was a customer from September 1, 2018 until January 11, 2019 when you cancelled my contract ***. I was told the information I gave to sales person Larry West was not the actual mileage on my odometer. I told *** that I was not sure if that was correct but I knew that the mileage was low. My trouble began with car Shield when the starter in my Sonata went. Doc's were sent to you from the NV DMV with mileage along with info they wanted from the auto repair shop. After days of being on the phone for hours and sitting at the repair shop trying to find out the status of my claim on day 6 I was told my contract was cancelled. How lousy to do this to a senior (83 yrs) to needed her car for church, shopping, etc.

See Attached

I purchased a 75,000 mile plan. There was a 90 day waiting period for my vehicle to be covered. Start mileage on my vehicle on 05/15/2018 was 38,076 and after ONLY driving the vehicle 610 miles and based on my driving habits the typical things I’d expect to require repair are not covered. I canceled my contract. Per my contract I'm entitled to a pro rata refund based upon the total contract price (or total amount of payments made to date which was approximately $1400.00) calculated upon the greater of the days in force or the miles driven compared to the total contract term. When asked how they would perform the pro rata calculation they were not able to tell me eventually I was told they used $1.97 per day the contract was in force. This seems to be a very deceptive practice.

I called Carshield for a warranty on my car per their solicitation that came in the mail. I am a pilot and was in a hotel room when I called them and I estimated the milage on my car at 69,000 miles when in fact the mileage was lower than that approximately 59,000. I drove the car for almost three months and when I had a problem I took the car into get looked at and gave them the warranty information. Carshield would not pay for the car to be fixed because the the mileage on the car was less than I had estimated when in the hotel room. They told me the contract was void because the mileage was not properly reported and told me they would not cover the cost of the repairs to car ($5800 for the repairs) but they would refund me my premium payments since the contract was void. I had paid $157 per month for three months. Carshield subsequently refunded one month of $157. I just called them to get the other two months refunded and the person I spoke to refused to refund that to me saying when a contract is void and cancelled and they don't pay a claim they are under no obligation to refund the premiums paid. He wanted to focus on how I failed to get the exact mileage reported correctly but I in fact over estimated the milage by on the car by over 10000 miles and they still offered me a policy and, even though my car was in fact in better condition and with less mileage, when they found out they were going to have pay a claim related to the vehicle through the warranty they chose to say the contract was void because of the discrepancy in the miles reported and the actual miles. While I found that practice in and of itself to be to totally unprofessional and disturbing and felt we were being treated unfairly, I was at least told my premiums would be refunded since the contract was void and they were cancelling it. Now the company will not even refund the entirety of our premiums. They suggest they have no obligation to fulfill any duties under the contract yet argue that they are entitled to keep the value exchanged by us which triggered their duties under the contract. This is utterly unacceptable and a very unethical, if not illegal, business practice. I am not currently pursuing them for the coverage of my car despite feeling as though I may have a claim in that regard if they refuse to refund my other two months of premiums paid a $157 a month (total of $314).

When I talked to Carshield they pushed things off on ***, who they refer to as their Administrator, saying that *** is the one who would not pay the claim and said the contract was void and cancelled it. I said I would call *** to pursue the return of the remainder of the premiums I paid and they told me that *** would just refer me back to Carshield. Based on this and the fact that Carshield is the company that took my premiums, refused to fulfill the contract, said the contract was void and they would return my premiums and now refuses to do so, I am reaching out to you for help.

I had purchased the contract but after reviewing Revdex.com, I changed my mind. Called to cancel and the agent was very rude.

First off... CarShield palmed me off to some terrible company called American Auto Shield. Why? I don’t know. I thought I was signing on with Carshield! The timing chain stretched and caused the engine to jump time. This required a visit from an inspector. My truck has been in the shop for over 10 (ten) weeks. My truck has over 103,000 so I thought it would be wise to get some coverage in case if something happened. They told me that I had to have the policy 20 days before it would be active. The twenty ninth day my truck broke down. When I called the company to submit a claim I was treated like a criminal. the guy on the phone said "that it is awfully suspicious that my truck broke down just 9 days after the effective date. Then he said how do they know that my truck wasn't broke down before I got the policy? I told him check the mileage and he could see that the truck has been driven.never question my integrity. Then I called in again trying to figure why truck has not been repaired. This time the guy on the phone said that it awfully suspicious that my truck was towed from my residence.,again I told him don't question my integrity. I also stated to him that I am an Ordained Minister and I don't feel like being treated like a crimainal The company has sent 2 (two) inspectors out and they told me that the mechanic has to show " point of failure". He said that he showed the inspectors the problem and the didn't understand him. Then the company sent an"adjuster" out to the shop. he took pictures and sent in his report. the mechanic called him 2 days after he submitted his report . The mechanic was told that the timing chain was stretched and because it had stretched over time it was a pre existing problem and they weren't going to cover it. How am I supposed to know when The timing chain stretches? What about their ad when the lady talks about her A C goes out ? that had to happen over time and she claims that it was paid for through Car shield. The length of this process has caused tension between my girl friend and co workers because of all of the "rides" I have needed. I missed work!! I missed getting paid!! The inspector arrived and agreed... that the engine was damaged and few days to have the engine torn part to find the EXACT cause of failure. This should have been done in front of the inspector!!! I am furious!!! The word of their inspector and 2 master mechanics in my garage wasn’t enough! They wanted to prolong the agony and tear apart the unit!! I was told that I had to pay the mechanic to tear down the engine, so the inspectors could see the damage. I called another time to see what was being done about my truck and I was hung up on. I have called several times over and have been on hold anywhere from 15 minutes to an hour and half. the last time I spoke to anyone I was put on hold so long that I had to hang up before anyone answered the phone. Now I have met all of their Criteria and they wont cover my truck.

A big Scam!!! They won't honor anything in their own contract. We have been waiting for two weeks for our car to be repaired. Our auto repair shop has called constantly to get a response for an estimate, each time she is put on hold for 30 to 45 minutes. Finally she is told that a inspector would have to come to the auto repair shop and approve any needed repairs, needless to say after his so-called inspection everything that needed to be repaired he said is preexisting. Things that carshield has told our service advisor at the auto repair facility was covered was no longer going to be repaired by carshield. My husband was on the phone today with their customer service dept and they are very rude saying one lie after another. He finally had enough and told them to cancel our policy because everything that needs to be repaired is listed in the contract and they are not standing by their own contract and they are running a total scam. I was advise anyone do not do business with carshield , you will be completely and totally disappointed. Please read all the negative reviews about this company. I wish that we had taken the time to read them.

They took money out of my account too early causing an overdraft charge. I cancelled my agreement with Carshield. I asked for refund of the full amount, plus the overdraft charge. I have not received it. They owe me $251.00. I have called every day they say that they have sent it, but I haven't received.

After seeing a CarShield commercial I decided to call about a vehicle we just purchased that still had manufacturer's warranty. After walking the salesperson through the details he provided a quote. I explained to him that we will not be making a decision today and I wanted to discuss it with my spouse - his response was lets get her on a conference call. I explained again that I was not making an immediate decision and he was EXTREMELY AGGRESSIVE in not accepting that (several times). I explained that I was not making a decision and his continued pressure to make one was unwanted yet he continued. I then let him know I would not be doing business with CarShield and hung up.

What I expected was a call from a manager or another salesperson to try to capture our business however there was NEVER any follow up.

I have mixed feelings as I potentially would have done business with CarShield however the fact that there was no attempt at customer service has made the decision for me - GIANT RED FLAG!!!

Just there to take money from you. If you have money to pay them you have enough to cover your repairs two times over

I purchased a warranty from Carshield in approximately 4/2018. A week or so ago, I began to have issues with my vehicle. I called Carshield and then my car was towed to a repair shop. I spoke to Carshield to make a claim. Carshield does not answer the phone and I am unable to file a claim. My car is sitting at the repair shop. The repair shop is also unable to get ahold of them.

Ordered monthly repair contract for late model vehicle. Had plan for nearly 90 days when car had issue that IS COVERED under terms of the contract. CarShiled refuses to pay for issue. I want my money back Carshiled is a RIPOFF and does not honor their false advertisement that is on TV.

If I could give this company a 0 I would! I purchased car shield specifically telling their company I wanted a extended warranty. He told me I've come to the right place that for 24.99 I'd be getting coverage on repairs and labor based on my mileage on the car at the time and assistance with getting parts cheaper and I'd have to pay 30% of whatever the part and service would be I was also told that if my car was in the shop for 4hrs or more I'd be able to get a rental car. Unlucky me my car actually needed this company shortly after purchase only to be left on hold on 1/28/19 for 2hrs and 1hr for the shop. I recieved the booklet in the mail the day I put my car in the shop and read through it to find out none of the things I was told was accurate. No one knew the answers to my questions I finally got through to someone the next day who took time to explain things and talk to the dealership on 3 way only for me to have to pay full price on my labor, parts and service! THEN!!! I called car shield back to cancel my account hes still trying to sell me something else for roadside assistance I stated I wouldn't have never signed up if I knew clearly what I was buying because I already have *** for roadside assistance and he said well were better than ***! I assertively told him I NEED A EXTENDED WARRANTY FOR MY CAR WHAT I THOUGHT I WAS SIGNING UP FOR!!! then he responds oh we cant sell you a extended warranty in the state of California! WOW!!!!!! Please dont waste your time with this company they aren't clear or honest about wht they are selling you and if your unfortunate like I am to have to use them you'd be greatly disappointed and dissatisfied with their customer service alone!!!

Carshield has denied a claim of mine for the motor on my truck. I have a power train warranty. They are denying the claim because the engine has not failed yet. My vehicle had stopped on me and made a knocking sound upon restarting it. I took the vehicle to *** shop and it was diagnosed as having an electrical problem that was not covered by my warranty but the knocking sound came from the motor. Carshield made me me take it to ***s dealer. That dealer discovered I had oil in my electrical harness and that was not covered. That I understand and it is not keeping my car from running. They started checking on the knocking sound and found that it was the timing chain and pulleys around that. The chain itself had not failed but the parts around it were starting to fail. The computer is showing the timing chain but is not including the parts around it. My claim is being denied because the intricate parts are not included. These parts are associated with my warranty. They are failing to cover the repair despite the dealer mechanic they asked me to go to says it needs to be replaced. They seem to want my vehicle to totally breakdown before they will repair. anything.

I wave a warranty with this company and I have a claim open with hem under number XXXX. For 2 weeks the mechanic has and my car waiting on the adjuster. At 1st they were told that there was a mileage issue, I emailed over my docs as well as the dealership docs showing the mileage when the vehicle was purchased. That was on Wednesday Jan 23rd. I spoke to the adjuster who stated that the mechanic had to contact the adjuster in the drive train dept, since Thursday the 24th, the mechanic has been calling and not getting a response. I have called and my fiance has called and still no response. All I want is the adjuster to contact the mechanic or answer the phone when they call so they can start fixing my car. They don't have a problem taking the payments out of my account but takes 2 weeks for a claim. I have to pay people to take me back and forth to work and this is causing emotional stress on me. I need my claim worked on and I need my car fixed. I would like a call to my cell phone or my fiance. I thank you advance