CarShield

According to advertisement, they suggest an amount to pay and they will make repairs to your vehicle. I have a 2002 Cadillac DeVille and I have had the contract since September 2018. About 3 weeks ago, I found out I have a cracked block in my vehicle. I called and they sent out a claims adjuster and he looked the issue over and said it will be covered. I called the office after the fact and they said they will not cover and something about a stress level from GM. I have never heard this and no where is this included in any of the paperwork about the policy. I had to come out of pocket $8000 to fix my car. I also just found out they should be giving suggestions on shops to find the cheapest place to fix the vehicle. I never got this.

My vehicle has been at the repair shop for one month for an issue that should have taken 2 business days to repair, but Carshield has not responded or communicated with the repair shop in order for them to repair the vehicle. Everything that has taken place has been so unprofessional that I am beginning to think this company is a scam and the money I have paid was for nothing. The repair shop manager of a GM dealer has spent 5+ consecutive hours at a time on hold with the claims department multiple times, I have gotten disconnected myself 4 times after hours on the phone with them, they keep asking for documents that he has sent multiple times. At this point I am very disgruntled and have an appointment with a lawyer next week to discuss legal action against the company.

False advertisement and misleading information. Fraudulent practices.

We have a warranty agreement with Carshield and we have made a claim for payment on repairs of our car transmission which is covered by the warranty, Carshield has refused to honor the agreement so far. The qualified workshop sent in the diagnostics and they have denied the claim by falsely claiming that the issue is electrical, which would not be covered. The workshop reached out to them again to explain the codes, that they are hydralic, but they are reading it incorrectly as electrical. The inspector did not tell them electrical, but sent the codes which they are reading wrong. Their response is that the decision has already been made that the claim will not be paid, and that's it.
I feel that we are being taken advantage of, and I would like this to be rectified and the repairs paid for as they should. I hope you are able to help.

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Started a claim with this company and its affiliate *** on Dec.26 of 2018. I was instructed by the representative that I spoke with on that day to take my claim number and $100 deductible to the repair shop of my choice and they would handle things from there. I said ok. After a few days I was contacted by the repair shop with issues they was having with the company. The shop stated that the company was giving them the run around, told the repair shop that they needed to speak with me to gain authorization to go ahead and break my car down to complete failure so they can come out assess the transmission..it took them until Jan 14th to go out to the repair shop and look at the vehicle and I called the carshield on that same day and spoke with *** who then told me "o your claim would have been denied anyway for no payment" n It caught me off guard because I was actually calling in to make a payment. My car is still at this shop and I need to have it fixed..I have had this policy for 6 months and this was my first claim and I had never been late before and I tried to explain this to several reps working there and they were all very nonchalant about what I was going thru. They would not take my payment but offered to set me up on another policy but told me that they wouldn't cover any preexisting conditions and my transmission would be considered preexisting..I asked how is it preexisting if my claim was already open with your company and I could not get a straight answer..I just want my car fixed.

I called *** to purchase a used car warranty, which had a rebuilt title I explained all that. I told them I would buy the Vehicle December 31 and He said I need to buy the policy now on December 27 so I did. I gave them the Truck VIN number and all the description of the Make, Model and so on. I bought the truck on the 31 like I said and drove it home from the Grandview, TX area. A month went by and I notice that the sensor on the front bumper was staying on, so I went into the dealer to have it repaired and Carshield denied repairing it and cancelled my policy. They had wrote the wrong mileage down on the Truck because I had not purchased the Truck yet. They wrote down 34,852 miles and it should have said 33,962 this is what is on the title and the bill of sale. So it showed I had only put 7 miles on the truck and they said it violated the contract.

I tried to get vehicle service done to my car and Carshield disagreed on the service of my car.

There is no outcome yet from car shield claim *** it has been almost 40 days since I have claimed insurance & I am without a car. the water pump got damaged due to that motor got damaged as I was informed by TOYOTA service centre which is covered under car shield I have provided them with all the information with documents, I am going through a lot of distress and inconvenience because of car shield incompetence we have been calling and following up with the customer service the response is careless and avoiding & I am incurring a lot of expenses, however, my claim is still under review kindly notify me at the earliest.

We signed up for a policy with this company back on November 5, 2018 and we pay this company automatically $99 a month. We were having issues with a vehicle we purchased and were trying to get some issues fixed. A couple of the issues were problems with intake gaskets and there was a front end rust issue that needed to be fixed. This company has told us every issue we have is not covered by their policy. They keep telling us if we pay an extra $50, we would get more coverage. The way this policy is worded and they way they advertise the policy is extremely deceiving. They don't do at all what they make it seem like they will. I have made 2 payments on this policy and cancelled it since they do not do anything. I want my money refunded from being scammed by this company.

Contract number:

I took my 2004 Ford Taurus for a repair. I took my car warranty into the shop. I called them and they said that the repairs would be covered. The case was pending but I was told that everything would be covered. They said that they needed more information from the shop on parts. An adjuster was going to get in touch with me. There was some question on what parts would be used: Carshield wanted their parts to be used. They needed authorization from me--to proceed--because the shop didn't want to use the Carshield parts. I gave authorization for the shop to use their own parts. Carshield ended up charging me $200 for the difference. They had told me that there would be no charge; I had no deductible either.

I keep getting their Advertisements for my Trailblazer. I've called them but they continue to send this junk mail.

I have been with CarShield for around a year and half. CarShield had been soliciting me for awhile and I finally agreed to their service when they told me about a deal they were offering for seniors. Before agreeing to anything, I asked what all they covered under there policy and they informed me. Just recently, I have been having an issue with my air conditioning. When trying to get this issue fixed, I spoke to CarShield and they told me they do not cover this issue even though they told me before signing up that the air conditioning unit was covered. I was not able to get them to help me with this situation, so I asked for a refund considering I have paid them and they end up not being able to help me. They are cancelling my policy, but I feel a refund is due.

policy claimed whenever my car broke down would cover damages with me making a payment of $100 now refuse to cover anything while my car is still in the show for more then 3 weeks every time I call to get information takes hours not resolving anything at all

I purchased an exteneded auto warranty. The agent who took my information recorded the wrong mileage. Once I brought the car in to a service center and car shield was contacted, they used the error to void the contract. In the contract disputes are resolved by sending a demand for arbitration to start the process. This was done November 24, 2018. It was not responded to. It was followed with an email on December 5, 2018, also not responded to. I called on December 10, 2018 and reached a representative who had claimed tat they never got either demand. I then emailed it directly to him and he confirmed reciept of the demand and told me someone would be in touch the next week. Well, not surprisingly at this point, no one contacted me. I called again, only to be told that that was not the process for starting an arbitration, that I had to file it with the Revdex.com to start. I sought an opinion from thier legal department but ***, the lawyer from the company was on vacation. I tried again to reach ***, only to be put on hold for 30 minutes to be told he wasn't available and would call me back. I would like to know how to compel the company to follow thier own rules concerning resolving disputes.

I have been getting phone calls and notices in the postal mail from your business. I called to let you know I am not interested in your service and I asked you to remove me from your contact list but you continue to send things. I received another notice in the mail today, January 15, 2019.Policy

CarShield rep said I would be paid for the initial diagnostics, the computer diagnostics the repair shop used to figure out the problems, before repairs even began on the car. I paid for the diagnostics so I could get the car now CarShield will not reimburse me. Repair shop found another problem after work started called CarShield immediately. CarShield did not give the repair shop any particular way to handle other than the car would be inspected. No instructions car had to remain in a bay torn down, taking up space til CarShield decided to show up. Have car & old part waiting on CarShield to inspect but they will not come really with no excuses just they are done. They paid for the initial problems the ones they only used the diagnostic sheet and looked at the car before any work started, before car was torn down so to see any bad parts. I see no difference on the second problem other than they can now actually look at the part and car is available it didn't leave town nor hidden. Not asking for a lot do what you say you will do (pay for the diagnostics) and inspect the 2nd problem and be honest if covered.

Purchased a policy in October! Had car issues in January went to a certified dealer I was told I would have to pay $175 dollars just get the car diagnosed. I called Car Shield only to find out that my vehicle was not covered because the sales agent who originally sold me the policy entered the Vin number wrong! They accused me of giving the wrong vin number I called bull *** on that asked for the recording, they declined. Spoke to *** a manager at car shield and he was unable to refund me for the 3 months that they were charging me for basically service I did not have! I cancelled with them. I would never want to deal with sharks like that again!

Do not trust this company. When I first signed up all I was told was you could not make any claims until after 20 days. My vehicle is in the shop now on 1/10/2019. On 1/6/2019 my mechanic place a claim in for my car which is a 2011 Cadillac SRX for the timing chain. They sent out and inspector 3 days later to inspect the car and that's all he did and I have been without my car now for a week. When I call them to find out what's going on with the claim they ask me for receipts of any type of repairs done on the vehicle. Such as brakes , oil changes tires replaced. I bought the car used. I explained I bought the car in December 2017 and I haven't had to replace tires at all and my oil changes I do myself. They say we need records of the car being maintained. I explain the only records I have are the 1s of my mechanic when had to change to sensors on the car and at the time I told him to change the oil. They proceed to say well we are going to have put in another claim to get someone to inspect the engine once they rip it down to make sure it wasn't damaged from your neelegance. I said I thought that's what your guy did? Rep says no he just went to look at the car to inspect how it came in. I said well my mechanic is going to start pulling engine apart Monday so get your inspector there by Monday Tuesday morning at the latest. The rep says don't have them pull it apart just yet because it may take 24-48 hrs to process claim then we still have to get out there. My response once again why didn't he inspect engine then. I'm not stupid.. there is a few ways he could've inspected inside the engine. 1 he could have just had my mechanic lift car up and drop the pan to see if there is any sludge . 2 the also have little tiny microscopes to look inside. The rep says no we don't do that. All in all they are trying to find away to not pay. If I would wait for them I would be without a car for another week going on 2. Please be aware of this company they will try to find away to not pay.

I purchased an extended warranty with this company. I was told by the sales representative that I can take my car to any licensed auto shop in the usa. I took the car to a mechanic that does his invoices in writing. This company is refusing to except the way they do business. They gave them a invoice with the company name, address and a description of the work performed. Carshield refused there invoice and won't fix my car now. The other problem I have is when I purchased this warranty from this company, I asked over and over about how they went about servicing vehicles. I told them that I had a problem in the past with another warranty company. They never disclosed that they use the same administration company, or claims department as there competitors. I knew about the other companies claim company and was not happy with them. They also are the highest warranty company in the industry and the do the same service as there competitors. I was not disclosed of any of this information until I had a problem with my car. Again I asked over and over again about there policies and they never mentioned the name of there claims department company. I would not have purchased this warranty if I knew that. They also never disclosed that the auto facility could not have hand written invoices, I was told that after I have taken my car to this mechanic. Carshield told me that it's not in the contract that I signed, but that's there policy.

First off the company is misrepresented. you think you have a policy with carshield but when problems occur it ends up being American Auto shield. One rep said they are the same, another said they werent.. Upon me first getting ready to sign up the rep tries to force me into a policy after I said I wanted to discuss with my husband. He was rude and forceful. I hung up; after consideration I called about 2 weeks later and spoke with a rep that gave a discount and said that the package he would give me was the best. Rep asked for mileage told him I wasnt sure because I had just gotten out of hospital and it was to cold to go outside. I told him it was between 122,000 and 128,000 but wasnt sure. The rep sent contract with 128,000. Which I didnt pay too much attention too because car was fine. This was November in DEC car needed a jump and they were going to be a hour so I had someone else do it. End of Dec, car wouldnt start again, asked to send a tow to jump car if not starting could it be towed to shop. I for one had to find my own tow for the outrageous price they charged, then they gave tow driver wrong numbet and location of car which resulted him having to come twice. They dis not tell him about car needing a jump so it was just towed. After a week and a half they said it was a descrepancy with mileage. I explained to them about their rep and they rudely called saying they werent fixing anything. Finally they wanted service records which were provided and and I was told 5 different claim numbers to address it too. They wanted it faxed then they wanted it emailex which was done. After all that 2 days later they stated they got everything they would update the mileage, that was Monday morning; by noon they called back saying they were not fixing anything. I told them then they can pay to tow my car back home and I canceled contract. The dealership said lots of people have come to them with carshield and they do not stand behind anything. So buyer be ware. Someone needs to start a class action suit against them.