CarShield

I purchased auto repair protection on 6 Dec 2018.
Contract stated I had a 20 day grace period before I could file a claim.
Check engine light on my vehicle came illuminated on the 27th of Dec 2018.
***y filed the claim on 2 Jan 2019

Car shield denied my claim saying it was a pre-existing condition, which is not correct.
The denied me my refund as well.
Please address my issue with Car Shield, I think they are a total SCAM...

I had a slick Sales representative con me out of $150. I called back several times. I was livid. I spoke to a supervisor about the call. I didn't want the service. I have a late model car with factory warranty on it. By the time I was finished with the phone call, I calmed down. I am still demanding a refund. I highly
recommend that you save the money instead of getting an extended warranty. Use that money on a down payment for a new car.

Several years ago I purchased a Car Shield policy. a few months ago my power steering went out so I called Car Shield to see if it was covered...it is part of the drive train. I was told it was covered so I put it in the shop. ite bill was over $700.00. it needed a power steering pump and serpentine belt. Turns out they didnt cover the repairs. Called Car Shield and they told me who ever I talked with was wrong. I'm beginning to think it's a scam. tIve paid in over $130.00 a month. I'd like my repairs covered or my $ I've paid in refunded.

Carshield representatives *** both told me my claim was approved and good to proceed but now they are refusing to pay because they said they can't verify my mileage from when I first signed my car up on 11/08/2018. They are making up excuses to not pay for a claim. I purchased an auto contract from carshield and was charged $135 then $100 for December 2018 policy payment. I specifically told the representative that my 2003 bmw 325i had alot of miles on it -the representative told me that it was ok and that I could still sign up for the policy. I feel like this company is trying to scam me when we had a valid contract
Carshield representatives *** both told me my claim was approved and good to proceed but now they are refusing to pay because they said they can't verify my mileage from when I first signed my car up on 11/08/2018. They are making up excuses to not pay for a claim. I purchased an auto contract from carshield and was charged $135 then $100 for December 2018 policy payment. I specifically told the representative that my 2003 bmw 325i had alot of miles on it -the representative told me that it was ok and that I could still sign up for the policy. I feel like this company is trying to scam me when we had a valid contract

I purchased an auto warranty and months later when I called for clarification of my coverage I was later notified that I was ineligible for any coverage due to my "ride-share" activity. On that first call, even their the supervisor was not sure if I was covered and asked if they could call me back. At their offices a meeting was held later that day and a determination was made by their administration that I should have been notified of the exemption at my intake, which exemption was never disclosed or made clear in their documents. They called me back the day after their meeting and offered me a refund and promised I would receive it within 20 days. I called back 25 days later to find out the status of my refund but no one on the phone would either confirm our agreement with administration or simply retrieve their copy of the follow-up written communication they requested of me and which was received, return receipt/USPS. I asked to speak to the administrator that had made the refund arrangements with me and was refused that opportunity.

I have an extended warranty on my 2012 Nissan Maxima and I called to cancel December 19, 2018 but the lady I spoke with said I could not cancel over the phone. She never told me how I can cancel.

I took my vehicle to the dealership to have covered head gasket changed. I was told all I would have to pay was my deductible. When I went to pick my car up after repairs I was hit with a $435 bill that didn't include the deductible. Turns out that it wasn't Carshields fault directly but it's an example of why this type of insurance is a gamble. The mechanic broke bolts off while removing parts and the extra labor to repair broken bolts wasn't covered. Cancelled my coverage and take that money to the casino every month, it works better for me that way.

Car shield it's been a nightmare we pay on time never miss a payment. But when my husband car need service, CARSHIELD ALWAYS FIND AN EXCUSE NOT TO COVER IT. THEY ALWAYS ASK FOR SERVICE RECORD MY HUSBAND CAR IS ON THE SHOP FOR 3 MONTH. WHEN YOU SIGN UP THEY NEVER ASK FOR SERVICE RECORD, BUT QHEN YOU CLAIM THEY ASK SERVICE RECORD HOW MANY SERVICE RECORD DO YOU WANT. ALL MY FRIENDS HAS CAR SHIELD THEY HAVE THE SAME EXPERIENCE ON WHEN YOU ASK FOR A REFUND TBEY WILL NOT GIVE ALL YOUR KO EY EVEN YOU PAY OVER A THOUSAND DOLLARS CARSHIELD IS A BAD WARRANTY COMPANY, ALL THIS GOOD REVIEWS ARE LIES AND DAKE PEOPLE, 7 OF MY FRIENDS HAVE CARSHIELD NON ONE OF THEM HAVE A GOOD EXPERIENCE SO THINK TWICE BEFORE YOU GOT YBIS COMPANY. THEY WILL NOT DENY YOUR CLAIM BUT THEY WILL NOT COVER YOUR CLAIM. IM FILLING A LAWSUIT THIS COMPANY I ALREADY TALK TO MY LAWYER. PLEASE DONT BELIEVE ALL THE GOOD REVIEWS THERE ARE FAKE

Where did you folks find these amazing sales reps? They very good at doing their job!
- keeping customers on the phone, refuse to yield to customer demands
- Use pressure tactic to make customers buy on the spot
- Rush the call with as much info as possible, and give one time discount
- able to recite the sales script with different sales flow (for any type of customers)
- immediately bale on customers who has no intention to buy on the spot, including, handing up immediately, use words like “please let me talk to someone in the household that can make a decision”
I would love give your reps a big thumbs up! Where did your HR dept find them? I would like to get in touch with your HR dept as I am hiring sales rep with commission and base salary.

I purchased a warranty for my 2005 Honda Odyssey on June 2018. When I called Carshield to inquire whether my vehicle is eligible for the coverage, the sales rep asked for the details of my car and told me yes it is eligible and all what I need to do is pay $77.00 every month starting that day to begin my coverage and be paying the same amount every month for the continuation of the coverage. He asked me whether they can put it on autopay every month and I agreed. The sales rep also told me that I will receive the copy of the contract on my email and the hard copy in the mail. I didn’t receive anything either on the mail or email until I had to call Carshield back at the beginning of this month, December 2018 and inquire what happened with the contract that I was supposed to receive both on the email and in the mail. I also wanted to ask how I file a claim since I noticed my vehicle had some problems with the engine while running. That’s the time I found out that Carshield had my name wrong in their system as well as my mailing address. The customer Service whom I talked to told me everything is corrected in their system and I should receive the copy of the contract on the email soon and the hard copy in the mail in a few days. After some hours, nothing on my email. I called Carshield again twice just to rectify my name, email and address. I was told by the customer service rep that all what I need to do is take my vehicle to an ASE Certified Mechanic and give the Mechanic all of my contract information like the contract number and the phone # to contact Carshield and they will take care of it from there. That’s exactly what I did. When I took my vehicle to the mechanic, after diagonizing my vehicle, he called Carshield and Carshield told him that, first of all they don’t know how my vehicle qualified for the warranty coverage in the first place. Secondly, they couldn’t cover/ pay for the repairs since they couldn’t verify the mileage on my vehicle and my title was salvage. Thirdly, they told him that they have canceled my coverage/ warranty policy and they are going to refund my money. First of all, that’s a breach of my privacy rights. My question is: When I called Carshield in June 2018, the sales rep asked for the details of my vehicle which I gave to him over the phone. Why didn’t he tell me that my vehicle is ineligible or it doesn’t qualify for warranty due to A, B, C.?Why take my money since June 2018 until now December 2018 whereas according to Carshield my vehicle didn’t qualify for the coverage? Furthermore, the refund that Carshield told my mechanic that they are going to refund, Carshield only refunded me only for 1 month. Where’s the rest of my refund since June 2018 since it was your fault/ error telling me that my vehicle was qualified/ eligible for the warranty coverage? Carshield was supposed to do it’s due diligence on my vehicle before telling me it qualifies for the warranty coverage. I received an email from Carshield saying that “according to my request “ they have cancelled my policy. I didn’t request for a cancellation of my policy, Carshield is the one which determined to cancel it after receiving a call from my mechanic about my vehicle. I also received a voicemail from Carshield after cancellation of the policy saying and trying to explain to me that my vehicle would still be eligible for the coverage but I have to pay a surcharge. When I called Carshield back for more details, they changed the story and told me that my vehicle cannot and doesn’t qualify for the coverage with Carshield. Seriously? When I asked for my full refund since June 2018, the customer service rep told me that I was even lucky to get that 1 month refund since Carshield doesn’t refund any amount for a cancelled policy. That’s when I decided to contact Revdex.com to see if I can get justice on this issue. To me and to everyone out there, Please Carshield is a big sm and should be avoided by all means possible.

My Dodge Truck had been in the shop for over 3 weeks. Shop was having a hard time finding the issue. I provided them with the Carshield information over 2 weeks ago. I was now informed oil pump is not covered because there was no PreAuthorization initiated prior to fixing the truck. An adjuster came out on Monday and agreed it was the oil pump yet still will not be covered due to PA not being called in. The point is it was a defective part covered by my insurance that was denied due to a mistake by the shop in not submitting the PA. I was never allowed to speak with any supervisor. Customer Service *** stated she was the only one who would be able to help. She would not transfer me to anyone else. Once I asked to cancel my policy and have money returned she stated that I would lose "substantial" amount but was unable to tell me how much. States she was unable to transfer me to that department. The only way to cancel was to submit a written request. I wanted needed more information to make smart decision regarding coverage and losses. I paid $3175.00 for my policy. Coverage expires in 2022. She felt I would only get back maybe a $100.

I get that the PA needed to be submitted but I did not make that mistake. Mind you, a Mistake. The shop made a mistake. Therefor the shop has given me a discount but I still need to pay out of pocket $823.00. Again, it was a defective part covered by my contract. Not a good way to do business. I would never go through this company again. I still do not have information on loss if I cancel my police.

Car shields is no good. The only cover cars up to 20 years old and they do not tell you that on the commercial it's no good thank you.

hello my name is *** I inquired this company named car shield from a television commercial and I called talked to a guy by the name of *** and I was told I would get the train contract which included the engine anything under the hood air conditioning etc. and I told him I had a oil leak would I get help with that he said yes and quoted me a deductible of $99. per month from october 9th and each month there after and I could start using this contract as soon as october 26th and I had a problem with my car on the 6th of november and I called them and they told me I had too have my repair person call them and I had a problem frome that day on cause my mechanic tried too get intouch with them but he said they never answer the phone in time he would be on the phone for 30 too and hour waiting and he had other customers so I took time out took a bus too where my car broke down in another town which was rockford illinois to call them so they could connect so I could get some answers about my car if they were gonna fix it or not and answers as to details why if so but when I called them too see what was going on with my car the guy said they was waiting on a engine estimate so I called my mechanic and he said he sent the estimate he hadn't heard from them yet so I call and the guy said I need a tow truck receipt I told him I did not have a tow receipt because the car was towed by my father in law friend and he did not charge me and he proceed too tell me well u r gonna have too have a tow receipt and I just had enough after I provided them with everything they asked for except a tow truck receipt I told him too just send me my three payments that they taking out of my account for the las three months of $ 99.00 a month because I have not rendered any services from them and I don't have money too help build a company that is fraudulent against the public.so can u please help me get back my money or alert the public about this company CAR SHIELD thank you

I received an unsolicited letter from this business advising me of a price increase in their Extended Vehicle Service Plans and to call them immediately in regard to this. However, I have had no prior contact with this business, nor do I have an account set up with them. I can only conclude that this business has obtained my contact information illegally.

I purchased the Warranty in November 2017. I explained to them that I drive a lot of miles-I didn't hide that fact. My payment was 135.00 a month. As time went by- I realized that the money I was sending to them could be used to pay off my car. Without even using the Warranty, I decided to cancel. I called and I was told I would have to send in a letter. No problem- I mailed the letter- they received it on Nov 5. I was waiting on my refund. After a few weeks, I called them to find out what was taking so long. I finally called, and I spoke with ***. She told me I wasn't due a refund because I drove to many miles, how is that possible? 40,000 miles? Ok- first of all, I stated in the beginning that I drove a lot? My contract was good for 125,000. I was under? Not only that-I was originally told that I was covered for 160,000.? Nevertheless- I was still under the miles and I didn't use the service. *** gave me some story about the mileage? She also told me that I was better off getting a month to month contract! It didn't matter , it' was to late for "could of- should of" Nevertheless- I was livid to learn that I was out of 1,350.00!!!! Especially for a service that I never used!! I should also mention that when I got the Warranty, I had 60,000. Upon cancelling I had 101,000. Still under the miles.

I was thinking about using this company until I came here and read the reviews. Thanks guys for saving me a headache. I will not use this company they sound like a ripoff.

I am very disturbed at how Car Shields handles a warranty they are not a company that one would want to have a warranty with. They have 2 many sales representatives that say one thing but when it comes to repair they are not reliable. For anyone who sees the commerical on TV dont even look at the TV the Company preaches one thing and reliality the opposite is done. All they want is your money every month no runs a business like they are not a good business. I took my policy out this September 2018 and I regret dealing with this company.

After purchasing a coverage plan I proceeded to make a claim only to find out that the contract that I was signing was going to be canceled due to an action that done prior to me purchasing the vehicle. So my monthly payments that I was making have been taken and I have never really had coverage

I paid for extended warranty and they did not honor what they said they would

I have been called by Carshield over 10 times. I finally returned a call to get a simple quote and the initial person I spoke to seem less than enthused to help. The sales representative was difficult to work with. If this is what someone experiences just getting a quote, what does that say about the claim filing experience?