CarShield

I am 83 years old on fixed income caring for a son suffering from end stage renal failure. Expenses are tight. I am driving a 1987 Toyota Camry. Ir received a letter in the mail suggesting I purchase extended warranty car insurance for $99 a month which would pay for my repair bills. I blew my brake lines. They rusted through. b When I tried to find out how much they would pay towards the repair I was told nothing. I canceled the service and another charge was pulled from checking account. My $600 brake job ended up costing me $800 with two payments to CarShield. Their advertising was deceptive and they did not provide the services they advertised. Additionally, they gave me a hard time when I tried to cancel offering to drop the price. for a useless service. I am in the process of opening a new checking account and having ,y direct payments transferred to the new account because I do not trust CarShield not to make additional withdrawals. What a scam.

Conversation on 11/26/18, 9:25 am - Representative *** arrogance and disrespect reflects some of the comments I read on this site. Is this the culture of Carshield's customer service? I called to understand more about the policy and to get some numbers. He got annoyed because I wanted to discuss it with my wife first. So he says, "Sounds like you are scare of your wife. Looks like she is the decision maker. I should’ve been talking to your wife instead of you."

I got several solicitations in the mail from Carsheild for a 125000 mile warranty, when my Tintan already comes with a bumper to bumper 100000 warranty. I called them to tell them not to waste their time soliciting me, that the things I could really use it on like wear and tear items like tires, break pads or exaust which under my manufacturers warranty with a limited 4 year warranty, I know Carsheild is not going to cover. I already have a lifetime powertrain warranty (in writing) from the dealership, I purchased the vehicle from. The rep was nice and complemented me on my intelligence (I know it was a ploy to get me to purchase a policy), but tried to convince me to purchase a policy to cover me for the 25000 miles over my manufacturers warranty, lol! Who, in their right mind is going to pay monthly premiums for 5 or more years, just to cover them when the reach 100000 miles? Those people at Carsheeild must think I am a sucker but not falling for it! I have never, ever had any major company go wrong in my Nissans! Just purchase a reliable vehicle? That's your best assurance! Consumer reports has indicated that plans are overpriced and unnecessary, unless you have an uriliable vehicle, in which case why would you purchase in the first place?

8/4/2018 I purchased a Vehicle Service Contract from ***. I informed the gentleman that I spoke with that I was a retired 100% disabled veteran I was interested in their product because I just watched a commercial. The gentleman informed me of the items that was covered under the plan and I stated to him, that the jaguar warrant that was on my car had expired and I wanted the coverage as close to Jaguar coverage as possible. He told me he was giving me the best plan they had. I asked what did it cover, he told me everything with the exception of tires, brakes, oil changes windshield wipers. I asked these questions particularly because I know what jaguar plan covered. The agent informed me the coverage started at over $200 I told him I couldn't afford it as I was on a budget and it didn't fit with me being retired and disabled. He informed that qualified me for a discount. So we talked and the gentleman finally got it down to $129 a rate I could afford and he assured me that it covered everything I needed. The final part of the application was me to give him the mileage from my car. I gave him an estimate and he gave me a price. At some point in the conversation it was discussed that I would give him the exact mileage from my car. So once he got the cost to $129. I was good with it and went to my car to get the mileage. Once he received the mileage he told me that entitled me to another discount because of the mileage being lower than I thought and the final cost would be $99. After hearing that I asked again is this the best coverage he stated "yes". I had to take my car to the shop on Thursday Nov 8, 2018 and was informed the warranty did not cover what was wrong with my car. Jay the jaguar representative called me and informed me that the warranty company informed him the items that needed repair was not part of the warranty. I said it must be a mistake. I called the warranty company and they informed me that Car shield sold me the warranty and the one I have is one of the worst one they have. I informed him of my conversation when I purchased the warranty and he (Alonso) informed me I should contact car shield and provided me with the number. *** I called car shield and spoke with Lindy, she asked didn't I read my contract. I told her no and I didn't think I had to since I told the salesman what I wanted an he assured me that I was covered. When I didn't get the results I felt I was due I asked to speak to a supervisor, Lindy informed me that a supervisor would not take the call. So I asked her if he was refusing to talk to me. She asked me to hold and came back to the phone and informed me that the supervisor left. I asked her what was his name she informed me his name was ***. I asked her if there was another manager and she informed me, there was another manage. When the manager came to the phone his name was ***. I asked him if he was he gentleman that refused to talk with me he stated no there were 2 *** . *** informed me that there was nothing he could do as I should have read my contract. I asked him to play the tape as to where I placed my order and he informed me the system has since changed and he will get back to me. I called today and was informed that *** would be in at 10. I called at 11 and they informed me they were not sure what time he would be in. I asked Dionne to speak with the manager and she informed me that *** was the manager and since *** was helping me, *** would call me and she never came to the phone. I have yet to receive a call from anyone at Car Shield. My coolant systems is what need to be fixed but I was informed that The cooler reservoir is not part of the warranty even though it is part of the coolant system. I was not given the warranty I was quoted. I was told I was given the best warranty for the number of miles on my car. I informed *** that wasn't what I was told when I purchased the warranty I ask for the best warranty they offered. He again stated I didn't qualify for the best one offered I have a gold plan and the diamond was the best plan. Again another misleading answer.

Car. Shield is misleading customers in believing they cover repairs when it provides a limited amount of help. The majority of help is engine or transmission failure. Recently the gas line in my car was leaking $470.00 for repair and car shield offered no assistance they are doing false advertising and praying on the poor.

When you look at any commercial on television always remember to check Revdex.com or Consumer Reports or else you will get screwed.

After cancelling my car sheild warranty I then contacted customer service about a refund. The agent the asked me for the current mileage to determine if I would be eligible for a refund and said yes I have to mail out a letter. After mailing the letter and not hearing or receiving a response for 2 weeks about my $150.00 refund I had to contact them myself. After arguing with the customer service agent in car sheild the said I have no refund. I asked for mileage calculations and proof of why I don’t have a refund and I never used there coverage at all!! He stated it was $2.90 per day coverage and I had coverage for 35 days so that would come out to $101.00. I would be entitled to $49.00 refund for them to feel like they can just keep my hard earned money and didn’t even supply me coverage Is WRONG and a scam. Help Please

I received a letter in the mail that my price will increase. I called and talked to *** He was very rude. He told me I needed more warranty because ‘I wouldn’t want to use a credit card when my car breaks down’ He told me my car will break down and it wouldn’t make sense not to have it.. since it was so old (his words) I asked to speak to a manager, *** He said he was sorry, but gave me no information. I asked where I could write an official complaint about *** he said he’d talked to him. I am completely disgusted in this company and how they treat their customers.

Warning small print in order to get your claim paid you must have 3 to 18 months of repair receipts and repairs I needed 18, Aamco transmission reported my transmission need to be replaced and said there was a crack, auto Shield aka Carshield wanted to inspect therefore I had to approve my transmission remove and opened taken apart me thinking my claim will be approved which was not because they said the crack came from a accident likely I hit a rock my claim was denied, and my contact states section F4 I had to pay for the restore of the transmission $1100 so be warned they will not pay like the commercial state save your money read section F closely I was not in a accident, I know they should pay to put my transmission back together

For the last 2 years I have received unsolicited phone calls, multiple times a day, from this company on my mobile and work phones. I have asked them to stop calling and the calls have continued unabated. Now, I've started receiving official-looking letters at my home address stating that "our records indicate that you have not contacted us to have your vehicle service contract activated. We are informing you that if your factory warrant has expired, you will be responsible for paying any repairs. However, if expired, you can still activate a service contract on your vehicle before it's too late". Too late for what? Of course I have not contacted them because I do not need or want a vehicle service contract. I explained to their representative 2 years ago that my car was leased and was less than 1-month old at the time. They have ignored my requests to be removed from their phone and mailing lists so I have no other recourse than to seek legal action.
I would not leave a star rating at all if I had a choice.

Do not want to cover the car. VW dealer has called them about issues with the car and they deny that they have been contacted. I have sent both car shield and pay link about the problem. They keep making excuses they have not received any information on the repairs. I have sent them the repair list and they also deny I have sent them anything. So they are refusing to pay for the damages. I had to get a loan to pay for the repairs, which is not right. They need to stop denying that they have all the paper work to both companies.

I had a policy with Car Shield and they stated that if im not satisfied I can cancel with a full refund minus a $50.00 cancellation fee. All lies they only credited me back my deposit and gave me a check for 118.00. That is fraud and I would like all of my money back what I was told

I responded to a marketing ad via mail - informing me of an opportunity to discuss a car warranty for my car. The price was so low that I did a one time payment with the customer service person to see if this was something I really wanted. I decided in 05/2018 that I did not want to continue with the service and when I was called almost every day to do another payment - I refused.

Just recently I was told that they were illegally taking money out of my account after that month. I did not sign anything with them. They did not send me a contract - I am requesting all funds be sent back to me immediately. (other than the original payment I made with the warranty company to try out the service).

I have a hundred thousand miles warranty protection plan with CarShield which covers the engine and transmission, water & fuel pump along with other parts. My truck is blowing oil out of the exhaust and oil onto the spark plugs, and the pistons and rings needs to be changed. The engine needs to be replaced to solve this problem. Upon contacting CarShield, I was informed that they were not going to cover the parts needed to repair my vehicle or replace the engine.

To start the work on my vehicle, I had to give Atwood Chevrolet a partial payment of $3,900. The amount to replace the engine is over $6,000.

My car has been in an out of the shop 3 times an still not running right. Transmission problems.

10/24/2018

Revdex.com

To Whom it may concern,

I am contacting you on behalf of my 83 year old Mother ***, in regard to problems with an extended Car Warranty she purchased from Carshield for her 2010 Genesis Hyundai, ***. Mom purchased the warranty from Carshield in good faith. Carshield failed to honor the warranty on recent emergency out of town repairs made by ***, and Mom had to pay all related costs out of her own pocket, even though ALL costs should have been covered by the warranty.

Carshield had all info on the car before issuing the extended warranty, and was happy to take $159/mo in monthly payments from Mom’s *** credit card since start of warranty July 31, 2017. When emergency repairs and related expenses were required, and Carshield was contacted by the dealer and other service providers, they refused to honor the warranty, based on “branded title”. (reference *** 08/27/18 repairs Invoice). For the record, this Hyundai is fully warrantable, as verified by 10/02/18 email from the original dealer *** rep ***.

Carshield obviously never intended to honor the warranty.
Mom was clearly a victim of Carshield’s false claims and aggressive marketing, and I believe this is an obvious case of Fraud.

At the time of this letter, *** has been contacted and has stopped payments to Carshield-Paylink, due to what they believe to be fraud, and has credited/refunded to Mom’s card a total of 4 past months payments. *** was unable to go back further.

Mom’s total out of pocket costs for the repairs, towing, rental, and retrieval of car totaled $3,160.60, as detailed below.

Here is chronological series of events, with reference to several numbered attachments:

-07/31/2017: After responding to aggressive and falsely represented marketing, *** purchased in good faith an extended warranty for her 2010 Genesis Hyundai from Carshield for $3,693.00. She agreed to pay for the warranty in series of monthly payments on her *** credit card ending in 4780, and has made monthly electronic withdrawal payments until stopped by *** in late August of 2018.
(Reference Carshield warranty and payment plan agreement).

-08/07/18: *** 2010 Hyundai Genesis broke down on the road in AL. The car required 1) out-of-town repairs. The incident also resulted in related expenses including 2) Towing, 3) Rental car, and 4) Driver charges from GA to FL after car repaired.

1 (08/24/18 *** Hyndai, Pensacola, FL - Repairs): $ 2,298.60
2 (08/07/18 *** - Tow to FL Dealership): 280.00
3 (08/09 Enterprise, *** - Rental car to drive home to GA): 234.85
4 (08/27/18: *** Hyundai, *** – drive car home). 347.15

Total Out of Pocket Costs related to Car Breakdown/Repairs : $ 3,160.60

All of these expenses should have been covered by the Carshield warranty, but were repeatedly refused when contacted by the FL Car dealer, and by Mom and myself. Mom ultimately had to pay for ALL expenses out of her own pocket to get her car back.

After it became obvious that Carshield would not cover any of Mom’s out-of-pocket costs, as originally stated and implied in the warranty agreement, (and to add insult to injury – Carshield-Paylink continued to bill Mom’s credit card following the incident), I contacted *** on Mom’s behalf, and *** agreed to block additional charges from Carshield, due to fraud, and has refunded to Mom a total of 4 previous months payments, totaling $639.12. *** was unable to go back further and recover remaining $1433.52 in past unrecovered payments.

(08/26/18 Letter from *** Credit Card blocking future charges from Carshield-Paylink).

(08/26/18 Letter from Chase, stating that they are able to dispute Carshield-Paylink charges, and possibly recover partial payment refunds, but are unable to go back further and recover past payments totaling $1,433.52.

(09/02/18 Letter from Chase, informing Mom’s account has been credited for 4 past payments to Carshield-Paylink, totaling $637.12).

After contacting Carshield by phone on several occasions, and receiving aggressive language and no interest from Carshield in refunding past monthly payments or covering Mom’s out-of-pocket costs, I am contacting you as my Mother’s Agent, hoping you will be successful in recovering some/all of these costs, in this clearly Fraudulent case of aggressive marketing and misrepresentation, in what essentially amounts to preying on the Elderly.

With Revdex.com’s help, I am hoping to recover Mom’s out of pocket costs of $3,160,60, as well as the previous unrecovered warranty payments of $1,433.52 Mom made to Carshield on her *** credit card. Mom is 83 years old, on a fixed income, and has been very stressed by all of this.

For the record, I have POA for my mom ***.
The Car Title is listed my recently deceased father’s name – Carlton J. Owens. I am executor of Dad’s estate. Dad left the car to Mom. My mother drives the car now.

Thank you for assisting in this case. I hope you will be successful for Mom’s sake. Feel free to contact me if you have any questions.

Sincerely,

Steve C. Owens
86 Windsor Rd
***, ***
***, *** I am POA for my mom. I have all invoices and docs to confirm expenses and claims.

The coverages sold to me over the phone are not the same as the contact they listed milage wrong in the contract and denied a claim for a part that in the phone conversation said would be a covered part.they refuse to correct the issue.

I have received a "Response to this Notice Required" mailing from CarShield that states that my factory warranty on my car has expired and warns me that I will be "responsible for paying any repairs." First of all, my car is a 2018 and fully under warranty. Second of all, what are these people trying to do? Scare others into calling them and giving financial information? This is a scam and it should be stopped.

The warranty on my 2006 Ford Mustang was going to expire in July and I started an 18 month policy with you for $195 down, $96/month with $100 deductible. My Mustang had a breakdown 1 1/2 weeks ago and I called and was told to take it to a shop and file a claim. I did and the mechanic called but was told I was under the 1000 mile / 90 day requirement before I was able to file a claim and you would not cover the tow or repair fees.

I purchase carshield service on 10/20/2018 without consulting my spouse. When I informed my husband, he decided we did not need the service and wanted me to cancel it. I called the company today 10/22/2018 and informed the rep. *** that I wanted to cancel the service and be refunded my $99.00. This rep. totally ignored my request and continuously tried to upsale the product. I constantly told her I wanted to cancel the service, and she persistently and annoyingly tried to upsale the product. She annoyed me so badly by ignoring my request that I literally lost my patience and had to yell at her. At this point she said that I would receive a confirmation email regarding the cancellatio thst I never received. I would like for this issue to be resolved immediately, and be refunded my $99.00. No company should try to force any consumer to keep their product or service. This was a horrible sales experience that I never want to go through again, I want my money back ASAP!