CarShield

This company applies high sales pressure tactics and once they have your contact info, they leave repeated calls and recorded messages, multiple times a day. They have my work phone number and their message states "If you do not respond to this message we will no longer reach out, yet for two weeks straight I am getting the same calls from them, on average of 1 per hour. I do not wish to speak to anyone from that company yet they try to force you to because that is the only way that you can stop the calls. I don't even owe them any money. I feel this is harassment and will not stop.

Ladies and Gentlemen I AM PISSED. I bought a 2008 Ford Taurus X Limited last year and decided that it would be wise to cover my vehicle just in case anything happens to it. I WAS qualified for the "PowerTrain" coverage but I am now finding out that this company is a TOTAL RIP OF! I took my car to a Certified Ford Dealership Service Center. They took my information and was ready to file my claim. Approximately less than 5 minutes later they called me back and stated that CAR SHIELD VOIDED my contract because they could not determine the mileage on my vehicle. That's total BS!!! First of all it IS ILLEGAL to ROLLBACK ODOMETER MILEAGE!!! My car is registered and the title is in my name. Moter Vehicle Division WILL NOT give you a title if you "supposedly" have tainted mileage.So they cancelled my coverage on site PLUS forced me to have to pay for a $140 diagnostic that was supposed to be covered with my contract. THIS COMPANY IS A SCAM. I want ALL MONEY REFUNDED, MY DOWN PAYMENT REFUNDED AND REIMBURSED FOR MY DIAGNOSTIC THAT I HAD TO PAY OUT OF POCKET THAT WAS ''SUPPOSED" TO BE COVERED IN MY CONTRACT!!!!!

They lied to me about my unlimited coverage to protect my vehicle from engine, transmission, alternator, electrical system,, among other things to be cover under the warranty. They lure you to tell you what you wanna hear and when you need repairs they turn the str[pts on you.. The don't hesitate to take your money out of your credit or bank account. My 2005 Cadillac SRX in need of repair and the con me big time.

In April 2017 I accepted an offer from Car Shield for an Extended Auto Warranty on my 2012 Chrysler Town and Country. I have paid them about $3215 since then. Recently my Chrysler would not start so I towed it to ***. They told me that the problem was the Total Integrated Power Module (TIPM). *** contacted Car Shield and Car Shield said they would not pay for the repair because it was not on the itemized list of covered electrical components on the contract page T1. Does Car Shield really expect customers to know every part on their car before signing a contract? Their advertisements for example: *** are miss leading. Testimonials in ad say "When we need repairs Car Shield was there for us." and "When your car needs repair you take it to your favorite mechanic or dealer and Car Shield gets them paid directly." My car would not run without this part; yet Car Shield would not cover this repair! Their ads are deceptive!!!

Called Car Shield initially on 10/11/18 I had already done research and I knew they were agents for Administrators American Auto Shield which they did not want to admit until I pressed fhem and that was the first deception! I spoke with what they called the “evaluation unit” they quoted me $99 mo, $100 deductible for new car coverage with ZERO down and can cancel anytime! I was given a number to call back as I wanted to check car shield reviews as this sounded ridiculous!!! So on 10/17/18 after calling other companies, I went back to car Shield but used the online tool for a quote. They left 5 messages for me. after I completing the online quote request...they were ***x, and some others last person was *** who repeated the same offer...after he updated my phone number, I asked him to fax the quote because I looked online to American Shield, I did not see a contract like what they offered me...I told him I want my daughter who is an attorney wanted to look it over...He said okay, took down my email address then immediately cut me off! No they did not get me in their deceptive web like many of the reviews I read but I still wanted to inform people to BE CAREFUL and if it sounds too good, it is because they are LIARS!!! I will also report this to other agencies!

.I WAS SOLD A FULL WARRANT FROM CAR SHIELD. I TOLD THE SALES REP FROM THE BEGINNING WHY MY VEHICLE MILEAGE WAS SO HIGH. IT IS A WORK VEHICLE I USE FOR BUSSINESS. TOLD 4 TO 5 TIMES, ALL RECORDED I BELIEVE. AFTER ABOUT A MONTH TRUCK TRANSMISSION STARTED ACTING UP, HAD A DIAGNOSTIC RUN TO CONFIRM. SENT EVERTHING THEY ASK FOR INCLUDING MECANICS INFO. I HAVE TO CONTINUE TO WORK WHILE TRUCK IS DOWN. ENTERPRISE 70.00 PR DAY PLUS TAX. I WAITED AND WAITED , THEN THEY CALLED ME TO LET ME KNOW THEY WERE CANCELLING MY POLICY BECAUSE IT IS A WORK TRUCK. THEY WERE TOLD THIS MAY TIMES . VERY DECEPTIVE BUSINESS, NOW I HAVE RENT FOR 4 MORE DAYS FOR MECHANIC TO FIX.

On August 23, 2018, after seeing a commercial from CARSHIELD about guarantee warranty coverage for your vehicle. I decided to purchase a contract with this company to cover repairs to my car. So, after I received my contract and two months into the contract my air conditioning system needed repairs. So, I had taken the vehicle to a shop that specialize in auto air problems. However, the auto air shop called CASHIELD and gave them a quote for the repairs CARSHIELD decided that they were not going to pay the claim. I called them to ask why and this is the one of their reason "Too many labor hours (5.5) to fix the problem" they said, " we have a national book on how many hours it would take to fix air condition problem, according to them should take 1 hour to fix problem. I talk to auto air repair shop and they said that there is know way that job could be complete in one hour. So, the auto air shop mechanic gave me all of the information for the repairs and told me to call Dodge Chrysler AutoNation dealer and get a quote from them for that repair job. However, the labor hours for the repair job with Dodge Chrysler AutoNation would be 6.5 hours to complete the repairs. To make a long story short CARSHIELD did not pay the claim to fix repair the automobile, I had to pay for the repairs of $500.00 dollars out of my picket. When I first tried to make a claim the lady in customer service told me that I did not have to take car to a dealership for the repairs. So, they had no plans to fix car from the beginning of the contract. I tried numerous times to get the understanding but had no luck and I cancel the service of CARSHIELD.

3 months ago I signed up for Car Shield’s top Diamond package which is over 5K. I even recommended 2 friend signed which one did the other is about to. My car has an oil leak and because of it oil splattered all over the engine. Diagnostics needed to be done to pressure the system to pin point the issue (they wont pay). Engine cleanup, they will not pay for. Engine belt tensioner (turns the engine belt) is saturated in oil. They say because it hasn’t failed, they will not pay. If that goes back on, it will fail and damage the engine. All of this comes out to over $700 out of pocket including my deductible.

A letter came to my address indicating that the vehicle warranty had expired and wanting to actvate services. Letter was written to my son with information about my vehicle. My son's name with my address and my car information. When I called to find out how that happened I was put on hold for 15 minutes and told that these letters go out to the address where the vehicle is located. Still no explanation of how my son got connected to my car. He does not live at my address. With that he became negative and snickered as I told him that I would be filing a complaint because he had no explanation as to where this information came from that my son owned my car.

I recvd. a letter from CarShield stating their records indicate "I have not contacted them to have my vehicle service contract activated!" I don't own a car!!! Why am I receiving this stupid letter?

This company calls me multiple times a day from hundreds of different numbers. Always trying to sell me a warranty on a car I do not own. Whenever I say to take me of their calling list the user always hangs up the phone. I am on the DNC list so they should not be calling me anyways. Now they have found out my new car and now are sending me warranty letters to my home saying that I have failed to register my car's warranty. Numbers include:
*** and many many many more

My elderly father who is 83 years old saw this company advertise on TV. He called and signed up for the service, and paid the initial fee with his debit card over the phone, but said he made it very clear that he DID NOT want his monthly payment to be automatically debited from his account, and that he would mail a check for payment each month. When he got his bank statement, there was an auto debit for the next payment. He was very upset and wanted to cancel the service, so we called Carshield and they said the only way to pay is by auto payment and refused to refund the payment. Whether or not they communicated accurately with my father when he purchased their service, the right thing to do would have been refund the payment. Please be cautious with this company and how they communicate with elderly persons.

This company will do all it can to sell elderly people "vehicle insurance" (extended warranty). When the customer calls to close out the contract in the trial period they will do all they can to prolong the customer not cancelling the policy. This is a pushy sales company and the extended warranty for vehicles is more than likely useless if your component problem is electrical, reading the fine print in their book they don't cover it. If you need and extended warranty just call your dealership.

I was reviewing my credit report and NRRM LLC DBA: STOPREPAIRBILLS.COM had placed a promotional credit inquiry on 8/24/2018 for my credit. I did not authorize any person, group, or associated company of NRRM LLC DBA: STOPREPAIRBILLS.COM to run my credit report. I am filing a complaint with the FTC and the Revdex.com against this company.
Do not ever run my credit again. Do not inquire about my credit, and do not solicit my information for any inquiry of any kind.

Approximately a year ago I took out a vehicle protection plan with Carshield. All vehicle specs were discussed, including all prior modifications made to the vehicle. After concern rose about their business practices I decided to cancel, upon which they denied my request for a full refund as promised at the time of purchase. Months later, I decided to re-open my policy. Carshield already knew about all my vehicle specs and accepted the vehicle for coverage. After taking my vehicle for an inspection I discovered some major engine work needed to be done. I thought I was in luck because all work was covered under my policy. After delaying for 2 months and keeping me and my mechanic on hold countless times for hours at a time I received an email from them saying they "canceled my policy as I had requested." I never requested it to be canceled. It's obvious they are trying to weasel their way out in any way possible, and its a shame to see this level of unethical business practices, especially directed at military members. Carshield made numerous attempts to intimidate me into submitting records and documentation I wasn't required to submit in order to deny my claim, and one rep even tried to give me a "you're in the military you should know you have to do this" lecture, which first of is dead wrong and coming from someone who never served is just egregious. Unfortunately I am currently consulting with my attorney and exploring my legal options, as well as submitting packets to Navy and Marine CONUS commands recommending the company be put on the restricted list pending their response.

Rip off did not make repairs on my truck as advertised I drove from Tennessee to Texas pulling my RV. my Steering pump and radiator broke took it to the GMC dealer for repairs cost me $2500.00 to fix, car shield said they would only pay $200.00 for the total job, I already made two payments of $171.33 on the contract with another many payments left, so I canceled the contract. and lost my money plus the $2500.00. People need to know about this Rip off company that does not do what they say on their TV commercials. I will do what ever to degrade this very bad company on social media and every where else, till some body takes note.

We are continually receiving letters and phone calls in regards to warranty and/or vehicle service contracts for a vehicle we no longer own and the one that we own now. We have repeatedly told them on the phone that we are not interested and to remove us from their list.

I PURCHASED AN EXPENDED SERVICE POLICY 6 YEARS AND 100,000 MILE FOR MY 2005 CHEVY .JUST NEEDED 2 FRONT HUBS WHICH ARE INCLUDED IN THE POLICY . THE COMPANY REFUSED TO PAY FOR THEM STATING NOT HAVE MET MY LIMITED LIABILITY ON POLICY ! I HAVE ONLY HAD THE POLICY FOR 3 YEARS AND ABOUT 20,000 MILES . THAT MEANS MY 6 YEARS WAS ONLY GOOD FOR 3 YEARS ! CAR SHIELD CONTRACT

I received a mailing from Carshield today, 9/18, an offer to extend warranty on my vehicle, a 2017 BMW M240i Xdrive coupe. I've been receiving similar offers from other companies which sell this same type of contract and I want to know where they have obtained my information from and how. I have an on going dispute with BMW of New London, a dealership I bought from in the past but not the vehicle listed above, concerning mailings they've sent me directly to upgrade a vehicle I owned prior. They claim to have removed me from their list, however, I believe they have gone on to sell my name and address to third parties like Carshield which sell extended warranty contracts. I want to be removed from Carshield mailing list and request to know where and how they obtained my information, I believe BMW of New London is behind this.

In 2013 I purchased a warranty for my 2010 BMW 335D:

Term: 60 / 100,000
Expiration: 07/31/2019 or 100,000
Current Odometer: 46,848
Deductible: 100
Down Payment: 3800.00
Number of Monthly Payments: 0
Monthly Payment Amount: 0.00
Total Cost: $3,800

I have never used the warranty until the car started running rough a couple months ago along with the "service" light remaining on. I took it to my local BMW dealership (*** BMW). They said the injectors were bad and needed to be replaced. A vibration damper that held the air conditioner was cracked and also needed to be replaced. I got a bill for $2,152 and Car shield only paid around $1,100. I was very disappointed because I have a $100 deductible but later found out the warranty does not include the vibration dampener. *** did not receive permission from CarShield to replace the injectors because they wanted "fresh" error codes.

I got the car back after 3 weeks and drove it to get "Fresh" error codes. The "service" light immediately came on and I started getting the rough idling again with the car acting like it was about to stop running completely. The problem is intermittent but when it starts acting up, I put the car in neutral at stop lights and signs to keep it from stalling.

With fresh error codes, I again brought the car in and the dealership has had the car for 10 days now - keep in mind that I have now gone almost a full month without a car and still no resolution. I called the dealership and they still do not have permission to replace the injectors - this time they are being told that CarShield inspectors need to see the rough idle in person - so I have no idea why I was given the car back and told to get fresh error codes...

Now *** can't proceed, I have no car, CarShield will not budge and when I called them today, I was told that I need to demonstrate the error (Rough Idle) in person. I have no idea why my mechanics are being ignored, I have no idea how to demonstrate the problem which comes and goes and I am now going on a month now without a car. I offered for the adjuster to just take and drive the car him or herself. Apparently my word means nothing and the professional mechanics are not trusted either. The rude adjuster also told me that he is not even sure if the injectors are covered which was news to me. Why on earth would anyone purchase a warranty where random parts of the drivetrain are excluded.....

I need help - I need a car to live my life and there is no resolution on the horizon and CarShield is not cooperating to resolve the issue.