CarShield

I signed up for this program a year ago. I signed up for it just in case, and they have been taking money to take out of my checking account each month. I will be paying for two years, but it was good for five years. I made a claim in June. I thought the towing would be free depending on how far, which is what they said it would be when I signed up. I set up a repair but I was not able to get the car there because it was going to cost extra to get it towed. My car has been there and is still there since June. The car is at a dealership for repair; the laundry list of repairs is many and many of them I was told would have been covered by CarShield, but now they are saying some are not covered. In addition, my car is up for emission inspection and it won't be able to pass and now because it has been in this dealership it is not going to pass inspection. I believe that the dealership, Carshield and Autoshield are in working together to keep the car. Now they are telling me pay for another tow to another dealership, costing me again. They misled me on the policy.

Highly recommend not buy warranty from them they lied and told me stuff to keep the policy. I called every other day to see if I could touch the car by adding rim and playing with the suspension, they told me that they don’t see anything in the book that’s states anything about lowering the car but see something about lifting the car about 2inches ... they said lowering the car won’t effect the policy and how I could lower it. My car breaks 6 month after purchasing the policy and they tell me that my warranty is avoided because I lower the car. I asked would they refund me my money And they said only a portion because of the miles ( your paying them to drive your own car) CarShield IS A SCAMM DON NOT PURCHASE !!!!!!! !!!!!

I was contacted in July 2018 to renew my car warranty. I currently have a contract with a different warranty service and I knew it wasn't up until Dec 2018. However, Carshield called me and said they wanted to offer me a better rate if I renewed before the time was done. So I was like, ok, let's do it. Only to find out that Car Shield has been scamming *** customers and they were not associated with them. They sent me a booklet that looked like *** and everything. When I called to filll a claim, as my wife's car needed repairs, I called. Tehy told me that the warranty wasn't able to be used yet as I was under the 1000 mile wait period.

I explained that the sales rep said there was no wait period as I had a warranty already and they told me that wasn't the case. It was then that I realized I was scammed. I ended calling my actual warranty company for the repairs. Afterward I called Carhsield to cancel and explained I was frustrated that they were actively scamming people. They told me to send a letter in to cancel the coverage.

Meanwhile I had paid them twice for this.

09/13/2018 *** CARSHIELD XXXXX4162 MO
$92.14 $1,873.96
08/07/2018 RECURRING DEBIT CARD *** CARSHIELD *** IL
$125.67 $1,781.82
07/09/2018 *** CARSHIELD *** MO
$150.00 $1,907.49

I got a pro-rated refund of 92,.14. They said because of cancelation fees. What the hell? I got scammed and they won't even give back my money. Not to mention I had to pay $26 dollars to next-day deliver a letter for the cancelation.

Car Shield is not honoring the contract we made.

I purchased a service contract with Auto Service Agency,now under the name of Car Shield. I purchased it in 2015 and paid it in full for 3,093.00 shortly after buying a SUV with 20,000 miles on it. I have never had to use it up until a couple of months ago,when it was brought to my attention there was a leak in a seal that if not repaired would get worse.So I had it repaired not knowing the shop had not called for prior authorization and it slipped my mind as well,so it was declined. Due to this decision and that all approvals are determined by an administrator,I decided to cancel. I just received my check 9-13 for the amount of 821.43 with no details on how they came up with that!

I was paying $75 a month and when I went to use the warranty *** told me according to my manual it would cover expense. When I brought vehicle in they charged me for the evaluation and they called car shield and excuses were made for not covering the cost of repair and the cost I paid for *** to do the evaluation.
I called 4 or 5 times before I cancelled my service due to customer service and warranty issues.

I WAS TOLD I CAN CANCEL AND HAVE A FULL REFUND she was not sure if I could have a refund and she would get back to me I i told the representative to please call me at work *** I order this warranty on August 4th 2018 and cancelled on August 6th 2018 but was charged on August 7,th 2018 after I was told I would not be charged and if I was charged I could have a full refund and today is September 06,2018 and I am still being billed again and not only that I am charged overdraft fees for something I cancelled two months ago and I feel I am due a refund $77.00 and $70.00 in overdraft fees. Thos company is not right not are they true to their word. SCAM!

I purchased the Platinum coverage on 4/10/18 for my 2011 Ford F-150. I was told I would only have to pay a deductible of $100 for any repairs on my vehicle. I carried my vehicle to a Certified Ford Dealer, just as Car Shield requested. I then was told the by American Auto Shield that none of the findings at the shop would be covered. I paid out of pocket $723 to the repair shop just for them to evaluate what was wrong with my vehicle. I have talked to both Car Shield, and American Auto Shield and I keep getting the run around from both companies. I paid into this coverage over $800 just to get screwed over and nothing done that I needed. I will NEVER recommend Car Shield to anyone. I want my money back, and for others to know not to use this company! They falsify their coverage and they won't return phone calls.

CarShield keeps sending us notices warning us that a 2009 Cadillac is out of warranty and immediate response is requested. We have called numerous times to request this stop as we have not owned the vehicle for several years.

Car shield! If I could give a negative number of stars this company would get 10 negative stars. They continue to call me and send me information about a vehicle warranty on a car I haven’t owned for 6 years despite having told them several times “I DONT OWN THIS CAR ANYMORE”. I realize they are just trying to scam me but I would really like them to stop harassing me.

Hello,

Inquired about a quote for my Cadillac Escalade. I spoke to *** about possible discounts after speak in to the previous representative (whom was very nice). *** decided to not only insult my intelligence several times but degrade my vehicle, specifically the mileage. He also made comments towards what I could afford and insinuated that I was not able to afford the payments. He also made a comment about not being able to afford payments to get my vehicle fixed at the dealership. Now here’s my thing, I’m not taking up a monthly payment for a warranty because I can’t afford the bill if anything goes wrong, this is for a peace of mind.
Furthermore, I had clearly communicated to the first representative that I was getting quotes to bring to my husband so that we can decide from there. The payments were $235 a month initially and I did want to see what discounts are available. The rep stated that he isn’t a qualified to look up discounts and connected me to ***. As before mentioned, I asked the rep should I call back when I’m ready to buy since the discounts are only available on the initial call? (As stated by this rep) he stated no it was okay.
Moreover, as I was speaking with ***, he decided to insinuate that If I don’t put a down payment down today and call back later with a vehicle only 10 years old with such high mileage you’ll wouldn’t know if I was registering it just to cover what’s already wrong? At this point, there were many red flags and I ignored him and continued to explain that I have to go over this with my husband. He continued to say well if he’s away and you end up on the side of the road and with a big bill from the dealer would you wait on him to make a decision then ? He proceeded to say that his wife would go ahead and purchase the plan. At this point, he definitely went to far into my personal life. Inappropriate and unprofessional behavior. I hung up on this person. This is the kind of people you’ll need to train customer service qualities too. Not only is the goal is to sell product but you really have to be respectful and within boundaries. This is outrageous

For the last 2 weeks my car has been in an automotive shop. I have been jumping through hoops to meet all the reguests they have asked for in order to pay this repair bill. *** has run any and all tests that they are reguiring to make the repairs. Auto Shield has fought my tooth an nail to get this done, I had all my payments to Car Shield on automatic with draw from banking institute, and that was never a problem until I need to use this warranty. All I have asked is that they make on the warranty I purchased. Thank you.

I keep getting letters saying that my vehicle service contract for a factory warranty has expired and I need to activate it. I don't own a vehicle. I haven't owned one in 3 years. I don't understand why I keep getting these letters.

I purchased the Platinum Policy from CarShield on 4/11/2018. My vehicle broke down on 8/15/2018. This is the first time I had to use CarShield. I immediately called CarShield and the woman told me that I would have to pay $65.00 out of my pocket for a tow truck. I told her that towing is covered under my policy. She told me that towing only covers $75.00. I told her that she needs to find a tow truck company that covers for $75.00. She did and I did not pay any money for towing. Personally, I felt that she was not taking care of me as a customer. My vehicle was towed to a dealership and I called the mechanic at the dealership on 8/16/18 to check on the status of the repair. The mechanic told me it was the starter and he was waiting on CarShield to get the starter to the dealership. I asked the mechanic while my vehicle is there can you check the front end because there was a lot of shaking/vibration when driving the speed of 55mph. The mechanic called CarShield on either 8/22/18 or 8/23/18 (please correct me if I am wrong) and indicated that my vehicle needs tie rods and drag links and CarShield told the mechanic that my policy did not cover it. In the list of repairs and parts on the Platinum policy it list all the parts CarShield replaces and/or fixes. Tie rods and drag links are covered under the Platinum Policy.
I called CarShield and I spoke with a gentleman about my tie rod and drag links needing repair and he told me that the Steering system is not covered under my policy. I had a huge argument with him about my policy and told him that I was looking at my policy right now and that the Steering System is covered.. He was very rude and said, “Sorry! I can’t do anything for you”. I told him I wanted to speak to his supervisor or someone in charge and he said, “There is no one available right now.” I was LIVID and couldn’t believe what was happening. I was being denied services under my policy!. I hung up the phone.
I picked up my vehicle on 8/24/18 and went home and called CarShield and cancelled my policy. The person on the phone told me my policy would end/cancel at 12 midnight on 8/31/2018.
Fast forward to today ( one week later) 8/31/2018. This whole incident has been weighing heavy on me. And I truly feel like CarShield is just getting away with this. I thought I would give it one more chance before my policy ended, so I called CarShield one more time to try to get my tie rods and drag links repaired. A woman from CarShield told me that I did not have the Platinum Policy. I told her I have my Platinum Policy in my hand. She told me, “NO you don’t” and that you have the Powertrain Plus (Gold) Policy. (This policy is below the Platinum Policy). Instead of arguing, I asked her to email the contract that they have. The email that I recieved was a letter indicating I have the Powertrain Plus (Gold) policy lacking the date when I enrolled with CarShield. Also, there is an attachment of a printout of the Powertrain Plus (Gold) Policy which lists the coverage of this policy. (It is the same printout on CarShields website). There is no date or proof that this is my contract. I asked to speak to an Administrator and the woman told me no one was available and they could not do anything for me. That was the second time I was denied to speak to an Administrator. It seems to me that they switched my policy without my knowledge, even though I have proof of my policy. They do not want to hear anything I have to say. I am extremely frustrated. I do not know where else to turn to. I would like to at least get my refund of payments of the five months listed below.
Thank You.

Sincerely

I bought an extended warranty from CarShield at the end of May 2018 on my 2007 Toyota Tundra 4X4. I was told that the warranty would go into effect after June 17th due to a waiting period. While traveling to Denver from Herington KS my engine quit working about 150 miles into the trip. I contacted CarShield to let them know that my truck was unable to start and needed to have it towed to Little Apple Toyota dealership in Manhattan KS. The customer service employee for CarShield said that the warranty would not tow that far. I contacted a friend who came and towed my car to Manhattan KS dealership. I contacted the dealership a few days later to ask where we stood with the truck issues and the if they had contacted CShield yet. He told me they had and they asked the service department to pull the oil pan and report what they found. I asked what did he think they were looking for? He thought metal shavings. I asked the customer service tech what the engine looked like before they started that process? He said very clean for what seemed to have a blown engine. The service tech removed the oil pan and reported back to CShield that coolant was in the pan. CShield response to dealership was, "Warranty won't cover service because of gasket failure". I asked if CShield was going to send out someone to visually and personally inspect the engine? CShield said no. I spoke to both service manager and asst, service manager if with their experience was it possible to know if the gasket failed previous to the service problem or after, and they both said their was no way to tell. The service manager was surprised too that CShield never sent out someone from there end to inspect the vehicle. CarShied has NEVER CONTACTED ME (the customer) in regard to the decision and yet have removed an $85.00 payment on both July and Aug 30th, for my vehicle. The majority of parts that are covered are moving parts. My truck can't move.

To whom it may concern
On June 23 2018 I purchased carshield for my 2012 Chevy Malibu a total of 134. On July 21 I started having problems with my car and it completely broke down, unfortunately it was a Saturday so I couldn't call carshield, so I called my insurance company to tow my car to my home. Monday I called early to start a claim but couldn’t start the claim until *** called them, I didn’t get my car towed to the shop until that following Monday night . On that Tuesday morning *** checked my car the engine blew I needed a whole new engine. A week passed I went to *** the manager didn’t understand why it took so much to get in touch with Carshield and every time he called there response would be “ we’ll give call you back “ this was for a week!! So I called on my personal phone while I was at work and finally the process on my claim was made after a week, an adjuster came the next day July 25 I received a call from an *** claim representative asking to fax documentation on the maintenance for my Malibu, that I should have 12 oil changes. I didn’t have that only four, for the two years. Didn’t hear nothing back so I called for an update spoke to a woman named Ava. For her to then tell me that I needed to send in a receipt because the manger didn’t know I used another insurance to tow my vehicle, but I stated to a representative while trying to make the claim that I used my car insurance to do so . Carshield is a extended warranty insurance company not an actual insurance that you need for your car when you drive around, I turned what they asked for in. August 15 I received a call that I was approved from ***. Yet on August 22 they turned around an said I was disapprove because of my maintenance wasn’t good and again I was suppose to have a total of 12 oil changes within two years of me having my car. I argued the point that the year of my car is a 2012 I don’t not manual check my oil I go by the oil system that’s in my car and that tells me when I need an oil change which states in my car manual. The supervisor did his research on my car and stated he’ll call me back the next business day. I received that call and he responded with he’ll call *** after our call. When I got off from work I went straight to ***. They received a phone call from Carshield but he couldn’t go further without a passcode, so I called them again from my personal phone got threw without a passcode and told them what happened, their response” that didn’t happen and if it did it must have been an error with you all phone” finally got transferred that’s when I talked to I believed his name was *** about my car that they need to break down my engine to find the problem an send another adjuster to look at it. It would be a 50/50 chance that I’ll be approved and if I wasn’t I’ll be responsible for a six thousand bill no where in there contract does it state that another adjuster would have to come back out and check the problem for my car, no where in their contract does it state that I’ll have to provide information on towing if I don’t use them but use my own. Not only have my car been at the shop for over a month I’ve been going back and forward with Carshield the same amount of time over a month. They can’t fix my car yet still taking payments out of my checking for what they advertised they said can cover unexpectedly. I’ve been out of my car for over a month carshield is unprofessional, lairs, and again still taking out payment for this contract they seem they can’t honor.

In April of 2018 I purchased services from Carshield. At the time, I was told that this was not a contract and at any time that I did not desire services I could simply stop making payments. I was not told that this would be deducted monthly and I specifically said I did not want to set up auto pay. The reason for this is because I am not the cardholder. The cardholder whose name is on file did not agree to monthly deductions. If the customer service representative would have notified me that it was going to be automatically deducted from that account I would have denied the service and looked elsewhere. I am trying to obtain a copy of the phone conversation to prove I was not told it would be automatically deducted however I do not know the policy your company has on releasing transcripts. I am very disappointed on the way I was spoken to by the manager which she did not want to give me her name I had to continuously ask for her name which she said was *** and she was the manager at Carshield. The main issue is that the cardholder did not approve monthly deductions and/or was never asked to agree to that she only approved payment for the first months fee. How can I company deduct payments from an account that the account holder did not agree to?

They may have a bad rep. but when american auto shield calls and sells me the same polices for a dollar more, Im mad! there no better.

2007 dodge ram 1500 engine, dodge dealer went inside engine found mechanical issues which cause the problem. Car shield replying that foreign material got inside engine and cause problem. I contacted United car care(Car shield adjusters). Decision was final, I ask to speak with someone else, there is no one to speak with. Decision was final.

I am being denied a transmission service under the guise that Nissan Corporate mandates I have 60k service to replace my CBT fluid. But both Nissan Corporate and the Service Manager at Nissan Passport both state the service is a recommendation and not mandatory at any specific mileage. It is per the recommendation of my service manager. And was not recommended.