CarShield

Back in June I saw an infomercial for Car Shield. I called and spoke to a representative who gave in great detail the coverage of the 'GOLD' plan.
I told him it sounded too good to be true and that I needed a few days to mull it over. I called back the following week to see if I would be given the same pitch as I'd received before and I was. To sweeten the second pitch the 'Supervisor' added that the policy would cover anything mechanical that could go wrong with my car except for an accident collision. They listed everything major that could happen: the drive train, AC, Engine etc. etc and parts and repairs I cant remember now. They both vehemently assured me that everything would be covered and not to worry.
I left my car in my garage for two weeks to go on vacation. I came back the first week of August and noticed my 'check engine soon' light was on and my car seemed to be dragging. I took it in to a mechanic on 8/18/18 and he diagnosed it needing among other things an 'air flow meter?'...some part apparently related to my AC. I called the dealership before making this complaint and that part alone is $425.
I confidently called customer service on 8/20/18 to initiate a claim as both sales pitches guaranteed repair to any AC related issue. I was given *** for my mechanic to contact ***. My mechanic called me later that day to tell me that they said that specific part was not covered and that my claim would be denied and I was basically out of luck.
How called several time this morning to confirm and was told Whitney the last representative that *** cancelled my policy. I told her that was not my request and I wanted the policy cancelled if the entire amounts I've paid in since June would be refunded due to false and misleading advertising and sales pitch.

My husband purchased a Carshield extended warranty when he bought his truck in 2016. He recently filed a claim because of issues with his control arms and axles and was told that they were covered by the Carshield agent. They are also listed as covered on his booklet. When he went to the certified mechanic to complete the work Carshield only wanted to cover parts of the repairs, leaving us stuck to pay for repairs that were supposedly covered. On top of a $100 deductible, it was barely worth going through this warranty company at all. For all the money we paid for this warranty, I am disgusted by this company, and will never recommend them to anyone.

I purchased my CarShield warranty in September of 2017. I took my vehicle to a transmission shop in June 2018 for a diagnosis because I could tell there was and issue with it. After a month of calling and waiting and not hearing from CarShield they finally sent someone to look at my van and promptly refused to do anything about it and cancelled my warranty with no refund because, in their opinion, I was using it for commercial purposes because I had averaged 215 miles per day since I bought the warranty and it looked like a commercial vehicle. They never once asked me about it, just made this assumption based on viewing the van. I clearly told the person I purchased the warranty from that it was previously (previous owner)used as a commercial vehicle and that I was converting it to an RV and travelling the US in it while living in it. There is a clause in the exclusions of the contract that RVs and Motor Homes are not eligible for coverage and if the warranty is sold errantly for an RV or Motor Home (which it was) the money would be refunded in full. They owe me $2,571.60 in total.

I was initially sold the wrong policy, so when I went to make a claim for transmission repair, the underwriter, United Car Care, refused the claim. I called Carshield and they agreed that they sold me the wrong policy (I drive full time for Uber/Lyft) even though I mentioned my line of work. They said they could correct for an additional $600. They would finance half and I could pay $300 up front. However, United, then said my driving would be considered as severe conditions and they needed to see my service history on my transmission. My transmission is a sealed, no dipstick, lifetime/no service transmission. United said would not pay for repairs. So, instead of sending more money, I cancelled.
According to the contract that was mailed me I was due a refund. I had paid $828 over a 4 month period in which I had also driven 46,081 miles. The contract states under section L #5:
The Free Look Period is twenty (20) business days from the mailing of date of this CONTRACT to YOU. In the event of cancellation of this CONTRACT within the Free Look Period, YOU are entitled to a full refund. After the Free Look Period, the cancellation refund will be calculated on a pro rata basis and YOU will receive the lesser of the unused portion of the days or mileage that the CONTRACT has been in effect, compared to the term stated on the CONTRACT, less claims paid, less the administrative processing fee of $50.00.
According to that, I should have received a refund of about $396 since I had driven 46081 of the 100k warrantied miles and the miles was the lesser of the two. CarShield refuses to pay my refund, stating that I had driven more miles than what I had paid in on the policy along with cost per day, blah, blah, blah. All hearsay stuff that's not written in the contract. I'd file a civil suit claim but I'd have to issue it in their city and then drive from GA to MO to be in court and would cost me more to do that than I'd receive in the suit.
I am writing this to warn ANYONE who's thinking about purchasing an aftermarket auto warranty of ANY kind from CarShield or others. They are a ripoff borderline scam. They'll sell you a contract and then when you go make a claim you find out that you have been driving under severe conditions and haven't kept up with the recommended service for those conditions (doesn't have to be rideshare) and then you're responsible for the cost of repairs, not them. Read your owners manual to find out what they consider severe (hilly conditions, traffic, etc).
Don't waste you're money!!!!!!

Rude high pressure sales tactics. I just wanted pricing and they gave out 4quotes for best pricing and I just wanted to get an estimate. The sales manager kept pushing to get me to start their contract now and would not relent. If they cannot give me a good fair price without all this hassle what happens if I have to claim anything!!!

car shield is trying to get money from me for business I can not afford right now 159 00 dollars and 99 dollars for protection from high price car repairs they are hindering I do not like them keeping me on phone a long time also I would like if this company would stop sending me letters I have never done business with them so I do not want no more letters phone calls from this company thank you sincerely

I had purchased an extended warranty from car shield this year and they told me my coverage would begin after 60 days and 1000 miles of driving my vehicle. I drove my car for like 4000 miles and my car begin to make a tapping sound. So I took my vehicle to the Chevy dealership they notified carshield about the problem and carshield deals with another company, United car care and they told the service manager that they would send someone out to check the vehicle which they did come out and they heard the tapping sound. The dealership called me and said that I order for them to pay for the damages I would be responsible for the breaking down of the motor just Incase whatever was wrong with the wasnt covered under the warranty. So I told the dealership to go ahead and see what the problem was. The dealership had already told me it was the cam, lifters, and cam bearings so I ask United car care was those parts under warranty and they said yes. After the break down United car care technician came back to the Chevy dealership and found out that what the dealership told them what was wrong with the car was true. So now they saying the parts was out of whack and this had to be a preexisting damages and they won’t honor this job. Do I was responsible to pay to get my car fixed. First of all my car just started making the tapping sound after I supposed to had been under coverage. *** Chevrolet dealership does all my work on my camaro and they told United car care technicians that this problem just occurred and they would tell you that. It is not right for car shield to be taking my payments and when something goes wrong with my vehicle they don’t wanna pay for the coverage. They are wrong and they know it. Nobody at United car care could explain how there technicians came up with my damages being preexisting damages. I know and *** know that this damage just occurred. Thanks

My 85yo mother was sold this service by phone last Sept. the smooth talking salesman got her ck number and her bank acct. number. I called and cancelled and accused them of preying on the elderly and that he had to see that my mother was confused during the call and he still went for the sale. He told me his company doesn't discriminate by age (inhumane response) this was the beginning of my mom's dementia we found out which is grueling to live with. I did cancel carshield immediately although the sales rep when I said she doesn't even drive her car then went for the sale with me telling me even more reason to purchase and he was smooth so I can see why the elderly would go for this especially when they make it seem like they are your car warranty co. I cancelled in Sept. have receipt of that and told them not to contact me or my mother. This week I find mail from them. The mail looks very official RESPONSE TO THIS NOTICE REQUESTED -- it has customer ID # which it should not because we cancelled PLEASE RESPOND BY and lists the car make model making it all look very official again. I have taken care of both my parents being abused by companies as they aged but CarShield is by far the lowest to send this in the mail after my diligence in cancelling my mom's acct. and asking for no further contact what kind of company is that heartless to prey on an aging person with dementia? It is beyond my comprehension.

This company promises a FREE Quote on their service. However when contacted by their representative, I was told that you would need to make a down payment NOW, or you wouldn't be allowed to get another quote or accept it, after I was able to check with another comparable service OR discuss it with my spouse, and when I was able to make that down payment.
Quotes are meant to be compared and considered, without penalty. I believe this goes against Truth in Advertising, and borders on fraud.
I have also file a complaint with the *** Attorney Generals Office.

My 73 yrs old mother never owned a car or drivers license. With that said this company tricked my mother into thinking they were my (her daughter) current car ins. She thought this was a one time payment bc they were going to cancel my warranty, since she doesn’t know how insurances are billed, but instead was enrolled in auto payments was scamed for 12 mos, a total of $1,521.48. Since shes elderly she never realize the payments were being taken out of my account until I recently went through my mothers bank accounts and buy a stop payment. She recently is being called everyday, and harass on how she has to keep this car warranty. Please make this company be accountable for there actions.

I am disputing this with the company but they won’t refund my money with no luck!! Please help.

I have two different times tried to file a claim on my contract to have my car repaired. BOTH times it was rejected. I CAN’T get my air conditioning system fixed unless they cover the part which is part of the AIR COMPRESSOR SYSTEM; which IS listed on my contract as a covered item. They refused to cover the part eventhough they ADMIT in their online commercial,a car has 30 THOUSAND PARTS! Yet they won’t cover this one.So now, I’m supposed to come out of pocket, to cover this part. WHY then am I paying them so much money per month if they’re not going to honor my contract when I NEED repairs done? I attempted to resolve the issue with their administrative office ,they were not accommodating at all.

I have absolutely NO business relationship with this organization. They continue to call and mail me about expiring car warranty for a car I HAVE NEVER OWNED! I called to ask them to remove me from their mail and contact lists, they insisted they were unable to until I told them the car that I had on their plans. I told them, I do NOT have a vehicle under any contract or agreement with them, and that I do NOT want continued contact from them.

They continue to harass me despite my insistence that they stop, but apparently they never stop until I tell them what car I won that is under their service.

I called a couple weeks ago to cancel my services with carshield because I wasnt able to use it due to my vehicle having after market parts on it and nothing could be covered. I also was told that carshield would help cover the cost of the repairs because I told them my car was in shop and I was trying to find help cover repair cost. Once I was told I couldn't be help I paid 2200 bucks out of pocket to repair shop. I paid 195 dollar down payment to carshield. I called to ask for cancellation and refund in which the person on the phone was apologetic and said they would issue a refund. I've been waiting almost a week and half and no refund. I called yesterday and carshield tells me no refund was issued because I used the claim. I never used the claim because the repairs were already done before carshield was contacted and like I said they couldn't honor the extended warranty because of aftermarket parts. I'm just trying to get my refund because that stealing and the ones who are selling the warranties aren't being honest. Trying to handle this the correct way before I get lawyer involved.

this company offers warrenties on auto when yours expire. but when this company heres that your not interested in a warrenty. they start to make HARRASSEING PHONE CALLS. and I have contacted them and asked them and other companys to stop contacting me then they call at all times of the day and night. and dont answer.

Sales person contacted us while on the road hauling to sell a commercial policy on my truck. My mileage was over the limit and he falsified the contract document to sell the policy. When inquiring to the company after a denied claim. They cancelled the policy and would not share any other details re the insurance fraud that was done to sell the policy.

I purchased a warranty from CarShield in June for $165 down and payments of $125 a month from then on for coverage of my car in case something went wrong with the car. I’m on disability and couldn’t afford to pay a big bill if something happened so CarShield was my best option in that case. Well about a month after I got CarShield on a older Taurus I had just paid cash for it started acting like the transmission was coming out. I had done put a 1,000 miles on the car as required in the warranty and I called them to be told to take it to a transmission shop. Their they told the shop owner to take the transmission out and take pictures of it and after waiting over a week for them to contact the shop owner back they told him they would not be paying to replace the transmission nor would they pay to have it put back in which is $1,200. I now am having to sign over my car to the shop bc I do not have no where near $1,200 to have the transmission put back in that CarShield told them to take out. I didn’t know what else to do besides file a complaint with you all. Please help me with this wrong doing.

Called CarShield for a no obligation quote on an extended warranty on my 99 Range Rover.
The representive was in formative after I told him I need to think about it he started a high pressure sales pitch. I again thank him for his time but he continued the pressure for a contract.
I initially was interested but now turned off by the sleezy sales tactics. I the checked out the Revdex.com reviews and they received an F. Consumer beware !!!!!!!

I ordered a car warranty with them in June of 2018 and agreed to make monthly payments, the agreement as stated was that after 30 days and 1000 miles the covered components would then be up for coverage if anything should fail or go bad. I wound up unfortunately needing to use my warranty a little over 30 days later. They refused to cover the problems at hand, even though they were covered under my contract coverage information.

I called in to request a refund, they bounce my call from department to department until someone eventually hangs up. I simply want the full refund because when I signed up for the contract their sales representative told me that if at any time I should decide to cancel I would receive a full refund of the balance that has been paid. They are refusing to refund my money, and they are also refusing to cover the covered items.

I purchased a warranty from this company on 9/1/2017. I have paid $975. My car has broken down and they refuse to fix it. They told me it was not covered. A rep told me they have $975 and they couldn't help me and she hung up. My car is having transmission issues. This warranty is supposed to cover that. Now they are claiming I owe money and I was current. I don't have an issue making my monthly payment.

I have an extended auto policy with this company, that provided a water pump to BMW for my car. This pump was defective and went out 1 week after being installed and causing damage to expansion tank. This company is now refusing to cover these repairs.