Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Representative, I presented the Revdex.com with an official complaint being as specific as possibleAccording to a document I received by mail from American Express dated 03-**-17, they indicated I was properly, informed about the credit card application process and resultNowhere in the letter did they addressed the issues I raised with respect to the telephone application For example, the provision for a cash advance of 75% of the credit limit of $was not addressedI made it clear, the agent I spoke with stated this on recordThe American Express response to the Revdex.com did not address this issueIn addition, I made it clear; a record of the telephone conversation with the sales individual that day would validate my claims including her reluctance to assist me once it became apparent, I was unhappy with her solicitation proceduresAmerican Express did not provide a transcript of that recorded callWith respect to my requested resolution, apparently, American Express does not think I undersatnd the difference between the terms of cash advance and balance transferI do understand the differenceI suggested as a resolution to increase my credit limit from $to $and allow me to obtain a cash advance of $under the interest terms associated with balance transferUnder the circumstances, I think this is a fair resolution and most certainly, within the capability of American ExpressIf not, I ask the Revdex.com to pursue the investigation by reviewing the log of the original telephone call bewteen myself and the sales agentThank you for your time and effort[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] No letter has been receivedTomorrow is the cut off to continue the dispute and no mail arrives on Sundays In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have called customer service and they are looking into sending me history of what was already sent to me months ago that I did not receive from these charges Until I get this documentation I do not plan to close this issue as previously I had thought this was resolved just by calling customer service, having the charges reversed then when the company tells AMEX its valid they put the charges back on my CLOSED paid in full account Yet I can not look up that documentation on their website as I can with any other rental or history (enterprise in [redacted] **) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: A written, mailed correspondence is unlikely to arrive and be reviewed within the day timeframe imposed by the Revdex.comPlease provide the copy of the letter via this forum (which can even be done as an attachment) in order to fairly engage in this interactive process In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
While we regret the consumer's dissatisfaction with this experience, our position on this matter has not changedPlease note that American Express considers this matter closedUnless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I am not okay unless the business states my cards are reactivated and available for use as I have only made one purchase before they marked me for fraud alert and closed out my cardsThank you, [redacted] ***
American Express responded to the consumer via written correspondence on December **, While we regret the customers experience our position has not changedThe consumer has not provided any new information to which we can respond, therefore, American Express considers the matter closed and no response will be sent to the consumer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Company put me on a MATCH list regarding the processing of credit cards and refuses to take me off their black list even though I don't owe any moneyBecause I'm on this list, I'm having difficulty processing credit cards for me businessattn: se remitt [redacted] acct [redacted] Removal of tmf match list since balance was paid Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:If the response was mailed today then I cannot say that I have see anything pertaining to my complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The response says the only calls made were on twice on June [redacted] when I have on my caller id shows the dates the calls were made as noted on the complaint Either [redacted] or the people that gave him the information are lying This letter talks about the issues as if this is my account when it is to someone else Again he our someone who gave him this information is lying [redacted] has shown no commitment in resolving this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First and foremost, I have opened dispute cases repeatedly Repeatedly, American Express has ignored the evidence I have provided that they are dealing with a fraudulent business that has made statements in its reply I have provided more than ample evidence to prove that the merchant in question is clearly providing information, upon which American Express (when ignoring my evidence) has chosen to side with the merchant anyway, claiming that the merchant has followed its own policy properly They have not I have gone so far as to file a complaint on the FBI internet crime site as well, for which a claim is punishable by legal ramifications American Express has clearly not taken the information I have provided about the merchant into consideration It is my opinion that the merchant is in violation of their merchant agreement by providing statements and misrepresentations about their business American express is not acting in good faith, nor is the merchant, but when American Express handles merchants, they need to ensure those merchants are not fruads, which this one is.I have written the CEO of American Express who also claimed they "tried to call me" multiple times, which is utter falsehood, as I would have either had voicemail or a call record of them ever having contacted me I feel this is even more evidence that American Express is acting in bad faith I suggest since both Amex and that merchant are in the New York City metro area, that someone in Amex verify the business entity as [redacted] clearly shows no such business exists in the address that is claimed to be the "lab" and store front of [redacted] It appears the merchant is either working out of a garage or apartment above other businesses and are not what they claim American Express is supporting fraudulent business activity.Also, American Express said for me to send my merchandise back to the merchant to facilitate the return Now the merchant has both my money and the merchandise and will not return it I have provided Amex verification of the return that was sent with tracked and insured postage with signature delivery required The merchant, failing to return my merchandise, should not be allowed by Amex to then hold onto my money This is considered unjust enrichment, and American Express being the beneficiary of fees collected on the transaction, is also the beneficiary of unjust enrichmentThe case needs to be escalated internally within American Express beyond those who have handled it so far Every shred of what I provided has been ignored in every case Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I accept their response but remain dissatisfied with this company and will no longer do business with them Sincerely, [redacted]
We mailed our response to the consumer on April **, The consumer needs to allow – days for mailing timeWe are unable to respond through the Revdex.com portal for privacy reasons
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Although I appreciate the response from [redacted] Customer Advocate Services Team, Without questioning the professionalism and accuracy I don’t accept the responseI would like to hear the telephone recordings of our discussions along with the recordings from the third party [redacted] ***who negotiated the agreement and payments between American Express and myselfI would like to hear for myself where I misunderstood the conversation concerning my creditWhy would I pay the agreed amount when it would reflect just as bad on my credit as if I paid nothing? I hope American Express will take into account that I asked them for help from the start and received none, appreciate that I honored the debt in the amount American Express set, and realize that they are the only black mark on my credit reportI ask that American Express remove the negative remarks against me, so I can move forward and capitalize on my business growth opportunities Instead of holding me backrefusal to my request will result in further actions.Thank You [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] [redacted] Hi Revdex.com: Thanks very much for assisting in resolving the issueAmerican Express returned the funds to my account bankI also received a letter from Amex explaining that the funds had been returned to my bank accountHowever, the letter does not explain why their customer service did not know that fund needed to be returned or why no one from customer service (even supervisors) had access to this information Thanks
American Express mailed our response to the consumer on May **, While we appreciate the consumer's feedback, the consumer's additional correspondence contains no new information to which American Express can respond therefore, no response will be sent to the consumerThank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [THE RESPONSE I RECEIVED FROM "MG***" was a modified form letter that did not state the reason why I was rejected for a BLUE CARDIT STATED "AT THIS TIME WE CANNOT APPROVE YOU FOR A BLUE CARD ACCOUNT." MY [redacted] RATING IS "GOOD" MY AMEX RATING IS EXCELLENT PAY ACCOUNT CURRENT I DEMAND A TELEPHONR NUMBER OF A "REAL" OERSON AT AMEX I CAN DISCUSS THIS MATTER WITH!!!! THIS IS OPEN AGE DISCRIMINATION In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received any correspondence from American Express and I see that I have not received any adjustment of points [redacted] still shows that I would receive 60,miles by signing up for an American Express Skymiles card In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received any correspondence from said party regarding this matterI have been unjustly billed for over 6months and cannot be told why not receive a refund for the penalty interests that have been accumulating on my account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We recognize the consumer’s dissatisfaction with this experience; however, our position on this matter has not changedPlease note that American Express considers this matter closedUnless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Representative, I presented the Revdex.com with an official complaint being as specific as possibleAccording to a document I received by mail from American Express dated 03-**-17, they indicated I was properly, informed about the credit card application process and resultNowhere in the letter did they addressed the issues I raised with respect to the telephone application For example, the provision for a cash advance of 75% of the credit limit of $was not addressedI made it clear, the agent I spoke with stated this on recordThe American Express response to the Revdex.com did not address this issueIn addition, I made it clear; a record of the telephone conversation with the sales individual that day would validate my claims including her reluctance to assist me once it became apparent, I was unhappy with her solicitation proceduresAmerican Express did not provide a transcript of that recorded callWith respect to my requested resolution, apparently, American Express does not think I undersatnd the difference between the terms of cash advance and balance transferI do understand the differenceI suggested as a resolution to increase my credit limit from $to $and allow me to obtain a cash advance of $under the interest terms associated with balance transferUnder the circumstances, I think this is a fair resolution and most certainly, within the capability of American ExpressIf not, I ask the Revdex.com to pursue the investigation by reviewing the log of the original telephone call bewteen myself and the sales agentThank you for your time and effort[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] No letter has been receivedTomorrow is the cut off to continue the dispute and no mail arrives on Sundays In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have called customer service and they are looking into sending me history of what was already sent to me months ago that I did not receive from these charges Until I get this documentation I do not plan to close this issue as previously I had thought this was resolved just by calling customer service, having the charges reversed then when the company tells AMEX its valid they put the charges back on my CLOSED paid in full account Yet I can not look up that documentation on their website as I can with any other rental or history (enterprise in [redacted] **) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: A written, mailed correspondence is unlikely to arrive and be reviewed within the day timeframe imposed by the Revdex.comPlease provide the copy of the letter via this forum (which can even be done as an attachment) in order to fairly engage in this interactive process In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
While we regret the consumer's dissatisfaction with this experience, our position on this matter has not changedPlease note that American Express considers this matter closedUnless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I am not okay unless the business states my cards are reactivated and available for use as I have only made one purchase before they marked me for fraud alert and closed out my cardsThank you, [redacted] ***
American Express responded to the consumer via written correspondence on December **, While we regret the customers experience our position has not changedThe consumer has not provided any new information to which we can respond, therefore, American Express considers the matter closed and no response will be sent to the consumer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Company put me on a MATCH list regarding the processing of credit cards and refuses to take me off their black list even though I don't owe any moneyBecause I'm on this list, I'm having difficulty processing credit cards for me businessattn: se remitt [redacted] acct [redacted] Removal of tmf match list since balance was paid Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:If the response was mailed today then I cannot say that I have see anything pertaining to my complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The response says the only calls made were on twice on June [redacted] when I have on my caller id shows the dates the calls were made as noted on the complaint Either [redacted] or the people that gave him the information are lying This letter talks about the issues as if this is my account when it is to someone else Again he our someone who gave him this information is lying [redacted] has shown no commitment in resolving this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First and foremost, I have opened dispute cases repeatedly Repeatedly, American Express has ignored the evidence I have provided that they are dealing with a fraudulent business that has made statements in its reply I have provided more than ample evidence to prove that the merchant in question is clearly providing information, upon which American Express (when ignoring my evidence) has chosen to side with the merchant anyway, claiming that the merchant has followed its own policy properly They have not I have gone so far as to file a complaint on the FBI internet crime site as well, for which a claim is punishable by legal ramifications American Express has clearly not taken the information I have provided about the merchant into consideration It is my opinion that the merchant is in violation of their merchant agreement by providing statements and misrepresentations about their business American express is not acting in good faith, nor is the merchant, but when American Express handles merchants, they need to ensure those merchants are not fruads, which this one is.I have written the CEO of American Express who also claimed they "tried to call me" multiple times, which is utter falsehood, as I would have either had voicemail or a call record of them ever having contacted me I feel this is even more evidence that American Express is acting in bad faith I suggest since both Amex and that merchant are in the New York City metro area, that someone in Amex verify the business entity as [redacted] clearly shows no such business exists in the address that is claimed to be the "lab" and store front of [redacted] It appears the merchant is either working out of a garage or apartment above other businesses and are not what they claim American Express is supporting fraudulent business activity.Also, American Express said for me to send my merchandise back to the merchant to facilitate the return Now the merchant has both my money and the merchandise and will not return it I have provided Amex verification of the return that was sent with tracked and insured postage with signature delivery required The merchant, failing to return my merchandise, should not be allowed by Amex to then hold onto my money This is considered unjust enrichment, and American Express being the beneficiary of fees collected on the transaction, is also the beneficiary of unjust enrichmentThe case needs to be escalated internally within American Express beyond those who have handled it so far Every shred of what I provided has been ignored in every case Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I accept their response but remain dissatisfied with this company and will no longer do business with them Sincerely, [redacted]
We mailed our response to the consumer on April **, The consumer needs to allow – days for mailing timeWe are unable to respond through the Revdex.com portal for privacy reasons
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Although I appreciate the response from [redacted] Customer Advocate Services Team, Without questioning the professionalism and accuracy I don’t accept the responseI would like to hear the telephone recordings of our discussions along with the recordings from the third party [redacted] ***who negotiated the agreement and payments between American Express and myselfI would like to hear for myself where I misunderstood the conversation concerning my creditWhy would I pay the agreed amount when it would reflect just as bad on my credit as if I paid nothing? I hope American Express will take into account that I asked them for help from the start and received none, appreciate that I honored the debt in the amount American Express set, and realize that they are the only black mark on my credit reportI ask that American Express remove the negative remarks against me, so I can move forward and capitalize on my business growth opportunities Instead of holding me backrefusal to my request will result in further actions.Thank You [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] [redacted] Hi Revdex.com: Thanks very much for assisting in resolving the issueAmerican Express returned the funds to my account bankI also received a letter from Amex explaining that the funds had been returned to my bank accountHowever, the letter does not explain why their customer service did not know that fund needed to be returned or why no one from customer service (even supervisors) had access to this information Thanks
American Express mailed our response to the consumer on May **, While we appreciate the consumer's feedback, the consumer's additional correspondence contains no new information to which American Express can respond therefore, no response will be sent to the consumerThank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [THE RESPONSE I RECEIVED FROM "MG***" was a modified form letter that did not state the reason why I was rejected for a BLUE CARDIT STATED "AT THIS TIME WE CANNOT APPROVE YOU FOR A BLUE CARD ACCOUNT." MY [redacted] RATING IS "GOOD" MY AMEX RATING IS EXCELLENT PAY ACCOUNT CURRENT I DEMAND A TELEPHONR NUMBER OF A "REAL" OERSON AT AMEX I CAN DISCUSS THIS MATTER WITH!!!! THIS IS OPEN AGE DISCRIMINATION In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received any correspondence from American Express and I see that I have not received any adjustment of points [redacted] still shows that I would receive 60,miles by signing up for an American Express Skymiles card In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received any correspondence from said party regarding this matterI have been unjustly billed for over 6months and cannot be told why not receive a refund for the penalty interests that have been accumulating on my account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We recognize the consumer’s dissatisfaction with this experience; however, our position on this matter has not changedPlease note that American Express considers this matter closedUnless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond