Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I disagree with American Express with regards to their assessment that the customer service representative handled th situation with respect and professionalismHowever, as these are subjective assessments, I understand that we may differ in our findingsMoving forward, if the company feels that this is the standard level of service that a customer may expect, then I would be happy to move the remainder of my accounts to a different company with better standards
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They are
not acknowledging that the error is on their part with processing of some sortWhere I have signed up through the *** website which always has the promotion running for American Express, they are not providing me with the promotion I have rightfully earned, and are continuing to charge me with a high APRThey need to provide me with my promotion, and the 0% intro APR for month that I have signed up for*** they always have the promo for all of the cards listed.
Sincerely,
*** ***
Revdex.com:
I am unable to respond to American Express's response because I have not received it They sent it by regular mail I am currently out of town for the next weeks and will not be able to read my
mail until after that I need more time to review American Express's response, unless they are able to reply to my complaint via email or phone call.Please advise. *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I received a letter from
American Express that said I received have the issue resolved no later than September **, However American Express's "promise" broke as beforeI have no other way but to file another Revdex.com complaint, and look forward to a fair resolution.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
American Express mailed our response to the consumer on April **, While we regret the customers experience the consumer has not provided any new information to which we can respond, therefore no response will be sent to the consumerAmerican Express considers the matter closed and we must respectfully request that the consumer works directly with the merchant should they wish to pursue this matterShould you have any further questions, please contact Customer Service at ###-###-####Representatives are available hours a day, days a week to assist you
We are unable to confirm the address provided in the consumer's correspondence to the Revdex.comAs a result, we mailed
our correspondence to the consumer's address in our records on March *, and March **, If the consumer would like to update their address with American Express they may contact Customer Service at ###-###-####Specialists are available hours a day, days a week to assist themThank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We would like to the business to
provide the Revdex.com with a copy of their response and for it to be provided to me.They claim that they also gave me a $good will credit, but it is not in my *** account and I have not received a check for that amount
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hi,A copy of the letter received is attachedUnfortunately, the letter does not address the issue in the complaintIt once again repeats that there was "*** ***" but does not explain nor give any way to rectify
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is unfair and illegal that American Express is refusing to atleast issue a refund on a pro-rated basisI will be contacting the California Attorney General' s office to file a written complaint and pursue this further under the legal remedies afforded to me as a consumer, including but not limited to the Fair Debt Collection Practices Act
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My friend successfully used my refer link and got the credit card approvedAccording to offer term, I should get refer bonusFor your information, I attached the the refer emailI also attached the landing page screenshot taken on the application date, which clearly shows the refer link has been clickedBut American Express does not acknowledge thatThey are cheating customer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There was only one
transaction in questionThe other was mistakenly included in the disputeIt was only $I'm guessing that the transaction that was lumped in with this probably was a person who I had sent money before and due to this mistakenly being included American Express assumed that both transactions were authorizedThis was not the caseThere was only one transaction in question and that was for $which was sent to someone that I have never dealt with and have no clue who they areI'm guessing the money would have to come out of American expresses pocket and since they are also the ones determining whether this transaction should be refunded - obviously they are not going to see things in my favorIt would be as though you are suing your name for $and you prepare your statements and get to court and guess what - your neighbor is also the civil court judge presiding over your suitHow well do you believe your chances are then? ZeroThat's how well they areAnd American Express is in a similar situation as the judge/neighborIt's not rightAnd I am looking into what other options I have at this pointGoing to call the Consumer Financial Bureau of Protections and see what is my next course of action in having my money returnedThe letter Amex sent me was vague and dismissive - provided me with no information
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
While we regret the customer’s experience, our position on this matter has not changedPlease note that American Express considers this matter closedUnless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I haven't received
the mail yet, and I don't see my account credited with any bonus pointsAs I have to respond to this message within days (otherwise it would be assumed resolved), I would have to respond as NOT satisfied
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The consumer has not provided any new information to which we can respond; therefore, American Express considers the matter closed and no response will be sent to the consumer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response I received via letter from
American Express dated May **, regarding my complaint was discourteous, patronizing, without correct facts and a page and a half of falsehoods.In their letter American Express indicated that my application was processed via *** and was approved the same dayHowever, one reason I was informed by the multiple and changing reasons of American Express representatives was that I was denied the Balance Transfer offer of 0.00% and the promotional Annual Percentage Rate (APR) for the first fifteen (15) months from the Credit Card was because I didn’t apply for the application on *** and that I applied through a third-party and that was the reason it was deniedHowever, in their recent letter, I am informed that I did indeed apply via ***Once again, contradictive answers.In addition, the letter indicated that they take customer service seriously, however, in my recent complaint you will notice that on multiple occasions I was informed that I would get a response promptly but it took over two (2) months to get this issue started; and it’s still not resolvedMost important, I was informed by at least two (2) managers that they would get back with me in a week; however, it took over two (2) weeks for a simply return callI do understand I am not the only customer for American Express; but I would hope every customer does not get treated with unfair and unequal Treatment as I have and openly lied to from American Express via their letter to me of May **, 2017.Also the letter indicated that they listened to all recordings regarding this issueAt one point, as stated in my complaint, I asked a manager to just speak to the other manager about what we spoke about; because she had indicated that the manager was in the same office as sheHowever, that did not happen; it took two (2) weeks for me to receive a response after I was informed she would contact me back in a few daysAll she would have to do to confirm my recent conversation would be to talk with the other managerI have dealt with illegal practices at every stage of my consumer experience regarding this issue, from marketing and enrollment from this Credit Card Service; especially as a new customerI am very disturbed by these deceptive marketing practices. I have not asked for anything that was not promised to me during this promotion; however, I have been forwarded a letter that indicates that American Express does not take responsibility for purposely misleading consumers during this promotion to get consumers to apply for their Credit Card I am simply asking to be giving what was promised by the promotion in order to obtain my businessIf this is how I will continue to be treated now that they have my business, I am a very disappointed customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
While AMEX did respond to my complaint their
response was not satisfactory, That said, I will pursue this no further and demonstrate my dissatisfaction by canceling my cardThank you Revdex.com for acting on my behalf
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I disagree with American Express with regards to their assessment that the customer service representative handled th situation with respect and professionalismHowever, as these are subjective assessments, I understand that we may differ in our findingsMoving forward, if the company feels that this is the standard level of service that a customer may expect, then I would be happy to move the remainder of my accounts to a different company with better standards
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I have not received the letter from AmExThe last contact I received was in October
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They are
not acknowledging that the error is on their part with processing of some sortWhere I have signed up through the *** website which always has the promotion running for American Express, they are not providing me with the promotion I have rightfully earned, and are continuing to charge me with a high APRThey need to provide me with my promotion, and the 0% intro APR for month that I have signed up for*** they always have the promo for all of the cards listed.
Sincerely,
*** ***
Revdex.com:
I am unable to respond to American Express's response because I have not received it They sent it by regular mail I am currently out of town for the next weeks and will not be able to read my
mail until after that I need more time to review American Express's response, unless they are able to reply to my complaint via email or phone call.Please advise. *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I received a letter from
American Express that said I received have the issue resolved no later than September **, However American Express's "promise" broke as beforeI have no other way but to file another Revdex.com complaint, and look forward to a fair resolution.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
American Express mailed our response to the consumer on April **, While we regret the customers experience the consumer has not provided any new information to which we can respond, therefore no response will be sent to the consumerAmerican Express considers the matter closed and we must respectfully request that the consumer works directly with the merchant should they wish to pursue this matterShould you have any further questions, please contact Customer Service at ###-###-####Representatives are available hours a day, days a week to assist you
We are unable to confirm the address provided in the consumer's correspondence to the Revdex.comAs a result, we mailed
our correspondence to the consumer's address in our records on March *, and March **, If the consumer would like to update their address with American Express they may contact Customer Service at ###-###-####Specialists are available hours a day, days a week to assist themThank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We would like to the business to
provide the Revdex.com with a copy of their response and for it to be provided to me.They claim that they also gave me a $good will credit, but it is not in my *** account and I have not received a check for that amount
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hi,A copy of the letter received is attachedUnfortunately, the letter does not address the issue in the complaintIt once again repeats that there was "*** ***" but does not explain nor give any way to rectify
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is unfair and illegal that American Express is refusing to atleast issue a refund on a pro-rated basisI will be contacting the California Attorney General' s office to file a written complaint and pursue this further under the legal remedies afforded to me as a consumer, including but not limited to the Fair Debt Collection Practices Act
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My friend successfully used my refer link and got the credit card approvedAccording to offer term, I should get refer bonusFor your information, I attached the the refer emailI also attached the landing page screenshot taken on the application date, which clearly shows the refer link has been clickedBut American Express does not acknowledge thatThey are cheating customer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***
We mailed our response to the consumer today
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There was only one
transaction in questionThe other was mistakenly included in the disputeIt was only $I'm guessing that the transaction that was lumped in with this probably was a person who I had sent money before and due to this mistakenly being included American Express assumed that both transactions were authorizedThis was not the caseThere was only one transaction in question and that was for $which was sent to someone that I have never dealt with and have no clue who they areI'm guessing the money would have to come out of American expresses pocket and since they are also the ones determining whether this transaction should be refunded - obviously they are not going to see things in my favorIt would be as though you are suing your name for $and you prepare your statements and get to court and guess what - your neighbor is also the civil court judge presiding over your suitHow well do you believe your chances are then? ZeroThat's how well they areAnd American Express is in a similar situation as the judge/neighborIt's not rightAnd I am looking into what other options I have at this pointGoing to call the Consumer Financial Bureau of Protections and see what is my next course of action in having my money returnedThe letter Amex sent me was vague and dismissive - provided me with no information
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
While we regret the customer’s experience, our position on this matter has not changedPlease note that American Express considers this matter closedUnless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I haven't received
the mail yet, and I don't see my account credited with any bonus pointsAs I have to respond to this message within days (otherwise it would be assumed resolved), I would have to respond as NOT satisfied
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The consumer has not provided any new information to which we can respond; therefore, American Express considers the matter closed and no response will be sent to the consumer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response I received via letter from
American Express dated May **, regarding my complaint was discourteous, patronizing, without correct facts and a page and a half of falsehoods.In their letter American Express indicated that my application was processed via *** and was approved the same dayHowever, one reason I was informed by the multiple and changing reasons of American Express representatives was that I was denied the Balance Transfer offer of 0.00% and the promotional Annual Percentage Rate (APR) for the first fifteen (15) months from the Credit Card was because I didn’t apply for the application on *** and that I applied through a third-party and that was the reason it was deniedHowever, in their recent letter, I am informed that I did indeed apply via ***Once again, contradictive answers.In addition, the letter indicated that they take customer service seriously, however, in my recent complaint you will notice that on multiple occasions I was informed that I would get a response promptly but it took over two (2) months to get this issue started; and it’s still not resolvedMost important, I was informed by at least two (2) managers that they would get back with me in a week; however, it took over two (2) weeks for a simply return callI do understand I am not the only customer for American Express; but I would hope every customer does not get treated with unfair and unequal Treatment as I have and openly lied to from American Express via their letter to me of May **, 2017.Also the letter indicated that they listened to all recordings regarding this issueAt one point, as stated in my complaint, I asked a manager to just speak to the other manager about what we spoke about; because she had indicated that the manager was in the same office as sheHowever, that did not happen; it took two (2) weeks for me to receive a response after I was informed she would contact me back in a few daysAll she would have to do to confirm my recent conversation would be to talk with the other managerI have dealt with illegal practices at every stage of my consumer experience regarding this issue, from marketing and enrollment from this Credit Card Service; especially as a new customerI am very disturbed by these deceptive marketing practices. I have not asked for anything that was not promised to me during this promotion; however, I have been forwarded a letter that indicates that American Express does not take responsibility for purposely misleading consumers during this promotion to get consumers to apply for their Credit Card I am simply asking to be giving what was promised by the promotion in order to obtain my businessIf this is how I will continue to be treated now that they have my business, I am a very disappointed customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
While AMEX did respond to my complaint their
response was not satisfactory, That said, I will pursue this no further and demonstrate my dissatisfaction by canceling my cardThank you Revdex.com for acting on my behalf
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***