Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They didn’t
say what they were willing to do or if they are willing do do anything I need to see the letter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The original issues have not been addressedThe recording the defendant claims to have reviewed would validate the information provided in my complaintPer instructions from mediation, I am sending the two letters I received from the defendant to *** Thank you for your time and effort.*** ** *** *** *** *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response was that they can close
my account, but not why my claim was denied and not investigated
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have to wait to
see their response I haven't received their letter yet
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]They telling me, that
they are waiting on the company to respondThat, was this past Friday 06-**-But, when, I called on Tuesday 06-**-2015, they was saying, that they had not received my depute formSo, which one is it?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** *** %
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I spoke to a different Customer Service Rep who resolved the issue immediately
Sincerely,
*** ***
While we appreciate the customer’s feedback, our position on this matter has not changedWe respectfully request that the consumer refer to the instruction in our prior correspondence should they wish to address this matter further
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The lounge was at LGA (LaGuardia Airport) in
New York City.It's disappointing the letter simply says I'm sorryA card that has the one of the highest annual fee on the market ($550!) and you can't have anything other than a choice of bread, cereal and juice for breakfast at their loungehow is it marketed as a premium card targeted to travelers?Using Priority Pass from *** *** Reserve that I also have is more beneficial so unless American Express is doing something about it, this card will be closedThe partnership with *** was just another bad thing Amex did
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The business needs to remove my name and anyone else associated, from TMF and MATCH LIST which prevents me from obtaining any type of credit card processing even of I don’t accept American Express.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. The letter American Express sent
had several factual inaccuracies but AMEX granted my requested remediation. I cannot recommend engaging in future transactions with AMEX until they fix theircustomer service model.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
AMEX said (again)..."We recognize the consumer’s dissatisfaction with this experience; however, our position on this matter has not changedUnless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond"
My response is, you are incompetent, and out of touch with your own executives I have been in extensive discussion with *** ***'s (YOUR own CEO) executive escalation team They have acknowledged that your handling of this issue has been both inappropriate from a customer service perspective, and technically WRONG They have provided me an official statement that YOU have repeatedly provided WRONG information to me, and that they will be taking up our mutual concerns (mine and theirs) with your management team Frankly, you have embarrassed yourself from the start I will be forwarding your most recent unresponsive 'too bad, now get lost' comment above to MrC***'s office for their ongoing review of your astounding ineptitude You deserve a prize.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I had to re-open my issue with AMEX and
call them directI did not get any confirmation from the company regarding my complaint and they requested it again (through Enterprise rent a car) which the charge was that I disputedThey were very happy to help me, *** * *** is my contact.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Card still has a suspended status
and not ALL of the balance transfers were done , when I call customer service for American Express , they tell me it is still pending , really ? Lies
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
American Express stated they were not able to
credit the account because the merchant refused to issue credit to themThis is not an acceptable answer as the charge was disputed straight away and was still in the process of being disputedIt is entirely unclear as to why American Express paid the merchantThe American Express website clearly states that,"*** *** *** ** ** *** *** *** *** *** *** *** ** *** *** *** *** ** ***
*** *** *** * *** *** ** *** *** *** *** *** *** ** *** ** *** ***Since my claim was made within days, clearly within the + day limits, the merchant was unfairly credited and American Express did not provide sufficient time for me to supply paper work to support my disputeIt was not until the second time I disputed the charge that American Express even asked for any supporting information such as contracts or vet reportsAs previously stated, American Express clearly outlines that I have a day period from time of purchase and did not provide sufficient time for me to provide supporting documentation before unjustly crediting the merchant
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank youI will respond once I receive the letter this week
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
American Express only mailed a letter to
restate what it initially told me and did not solve the issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
The business indicates that they just mailed me a response in reference to complaint ID# *** I am unable to determine whether my complaint has been resolved because:
I have not
received the letter mentioned that was sent A few additional days will be needed for the mail to arrive to determine whether complaint was addressedAmerican express has not directly contacted me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They didn’t
say what they were willing to do or if they are willing do do anything I need to see the letter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The original issues have not been addressedThe recording the defendant claims to have reviewed would validate the information provided in my complaintPer instructions from mediation, I am sending the two letters I received from the defendant to *** Thank you for your time and effort.*** ** *** *** *** *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response was that they can close
my account, but not why my claim was denied and not investigated
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have to wait to
see their response I haven't received their letter yet
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]They telling me, that
they are waiting on the company to respondThat, was this past Friday 06-**-But, when, I called on Tuesday 06-**-2015, they was saying, that they had not received my depute formSo, which one is it?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** *** %
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I spoke to a different Customer Service Rep who resolved the issue immediately
Sincerely,
*** ***
While we appreciate the customer’s feedback, our position on this matter has not changedWe respectfully request that the consumer refer to the instruction in our prior correspondence should they wish to address this matter further
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The lounge was at LGA (LaGuardia Airport) in
New York City.It's disappointing the letter simply says I'm sorryA card that has the one of the highest annual fee on the market ($550!) and you can't have anything other than a choice of bread, cereal and juice for breakfast at their loungehow is it marketed as a premium card targeted to travelers?Using Priority Pass from *** *** Reserve that I also have is more beneficial so unless American Express is doing something about it, this card will be closedThe partnership with *** was just another bad thing Amex did
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
American Express mailed our response to the consumer today
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The business needs to remove my name and anyone else associated, from TMF and MATCH LIST which prevents me from obtaining any type of credit card processing even of I don’t accept American Express.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. The letter American Express sent
had several factual inaccuracies but AMEX granted my requested remediation. I cannot recommend engaging in future transactions with AMEX until they fix theircustomer service model.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
AMEX said (again)..."We recognize the consumer’s dissatisfaction with this experience; however, our position on this matter has not changedUnless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond"
My response is, you are incompetent, and out of touch with your own executives I have been in extensive discussion with *** ***'s (YOUR own CEO) executive escalation team They have acknowledged that your handling of this issue has been both inappropriate from a customer service perspective, and technically WRONG They have provided me an official statement that YOU have repeatedly provided WRONG information to me, and that they will be taking up our mutual concerns (mine and theirs) with your management team Frankly, you have embarrassed yourself from the start I will be forwarding your most recent unresponsive 'too bad, now get lost' comment above to MrC***'s office for their ongoing review of your astounding ineptitude You deserve a prize.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I had to re-open my issue with AMEX and
call them directI did not get any confirmation from the company regarding my complaint and they requested it again (through Enterprise rent a car) which the charge was that I disputedThey were very happy to help me, *** * *** is my contact.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Card still has a suspended status
and not ALL of the balance transfers were done , when I call customer service for American Express , they tell me it is still pending , really ? Lies
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** mailed our response to the consumer today
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
American Express stated they were not able to
credit the account because the merchant refused to issue credit to themThis is not an acceptable answer as the charge was disputed straight away and was still in the process of being disputedIt is entirely unclear as to why American Express paid the merchantThe American Express website clearly states that,"*** *** *** ** ** *** *** *** *** *** *** *** ** *** *** *** *** ** ***
*** *** *** * *** *** ** *** *** *** *** *** *** ** *** ** *** ***Since my claim was made within days, clearly within the + day limits, the merchant was unfairly credited and American Express did not provide sufficient time for me to supply paper work to support my disputeIt was not until the second time I disputed the charge that American Express even asked for any supporting information such as contracts or vet reportsAs previously stated, American Express clearly outlines that I have a day period from time of purchase and did not provide sufficient time for me to provide supporting documentation before unjustly crediting the merchant
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank youI will respond once I receive the letter this week
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
American Express only mailed a letter to
restate what it initially told me and did not solve the issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
The business indicates that they just mailed me a response in reference to complaint ID# *** I am unable to determine whether my complaint has been resolved because:
I have not
received the letter mentioned that was sent A few additional days will be needed for the mail to arrive to determine whether complaint was addressedAmerican express has not directly contacted me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We mailed our response to the consumer today