We have previously responded to the consumer’s concerns in correspondence dated September **, 2016 and October **, 2016. The consumer’s correspondence contains no new information to which American Express can respond. American Express considers the matter closed and no response will be sent to the consumer. To pursue matters further, we request the consumer contacts [redacted], as we discontinued our partnership with Costco as of June **, 2016 and the account was transferred to [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
There was no resolution
In order for the Revdex.com to appropriately process...
your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I received the response mailed by American Express, however, the response was exactly the same message as noted in my previous message in this complaint thread. Once again, this response did not address ANY of the issues that I raised in the original complaint letter to the Revdex.com. American Express's letter simply stated that my dispute had been received and is under investigation.I also understand that since receiving this letter American Express has re-billed the entire disputed charge to my account again as of March **, 2017. No further explanation has been provided.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
American Express is being difficult ,if my request to reopen my account in not finished in one week I will seek an attorney for this matter. Good luck mediator ! American Express is a depleted company. American Express wanted verification knowing it was my account , I have three , therefore they are being difficult and trying to make me go out of my way and I'm not doing so. I'm glad that everyone is going to see this posted on the Revdex.com WEBSITE!
I
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
While we regret the consumer's dissatisfaction, our position on this matter has not changed. We must respectfully advise that American Express considers this matter closed. Unless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
American Express refuses to honor the advertised 60,000 miles promotion that was displayed on my profile when I logged in to [redacted]. I applied for this card and it showed I would get 60,000 miles when I spent $1,000. Since American Express has failed to review the evidence I submitted and honor their marketing and advertising promises I have no choice but to file a complaint with the Consumer Financial Protection Bureau and escalate this further.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
American Express has not sought resolution in this situation. They are ignoring the initial issue. I used my card that they issued to me with the credit limit that they had issued to me. Once I used the card, one hour later, I receive an email that they reduced my credit limit for using the card that they issued to me and at that time I was out of town at an educational conference. The customer service department issued me a new card prior to the trip without stating any reservations about issuing the card to me. The impact of American Express' actions directly effects my credit score. I did nothing wrong as a consumer. I want this complaint to be fully addressed by a salaried manager and not an analyst.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Pay Over Time feature was cancelled without...
without notification. Minimum payment of $6902.36 is not something I could accomplish either rolled in auto pay or not.It froze my bank account. I have made the minimum payment on my other two accounts and intend to pay off all after my settlement. As I explained before due to unfirtunate circumstances I could not work and just back at work Jan of 2016. The outrageous minimum payment is what I am stuck on. I have spoken to a Amex rep dozen times and each one with a different explanation. One rep told me to poay the minimum on my gold because even I pay $1000 to Platinum it will still be past due because of the high minimum payment. Amex departments do not communicate, I have been passed around from department to department. In the meantime my tax return for 2014 and current opay stubs have been forwarded to credit department. I explained that I did not work in 2015 and were on unemployment income.I called twice to arrange oayment plan, I was told they cannot help0 me because I just made a payment online. I will now try calling again to make such arrangement and fullfill my balance upon settlement of my case. I AM JUST GETTING BACK ON MY FEET. ALL I ASK IS TO PLEASE DO NOT DESTRY MY CREDIT. I HAVE BEEN A MODEL CARDMEMEBER SINCE 1991.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As mentioned earlier , I did receive communication earlier from AMEX reqeusting for account number, but they didn't mention where I should be sending the Account number to. I am here with giving my account number in Revdex.com correspondence. Please check and review my case. Acct# : [redacted]Exp Date : 08/**Hope this is all you need from me to review my case.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
22 days since my [redacted] credit was posted to...
my AMEX card, and still I have not received my check. This matter will only be resolved when I receive my almost $4000 from AMEX. Four written requests, two customer service conversations with supervisors, and all I hear is that "[redacted]" Well, please, show me the money!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have previously responded to the consumer’s concerns in correspondence dated September **, 2016 and October **, 2016. The consumer’s correspondence contains no new information to which American Express can respond. American Express considers the matter closed and no response will be sent to the consumer. To pursue matters further, we request the consumer contacts [redacted], as we discontinued our partnership with Costco as of June **, 2016 and the account was transferred to [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
There was no resolution
In order for the Revdex.com to appropriately process...
your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I received the response mailed by American Express, however, the response was exactly the same message as noted in my previous message in this complaint thread. Once again, this response did not address ANY of the issues that I raised in the original complaint letter to the Revdex.com. American Express's letter simply stated that my dispute had been received and is under investigation.I also understand that since receiving this letter American Express has re-billed the entire disputed charge to my account again as of March **, 2017. No further explanation has been provided.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
American Express is being difficult ,if my request to reopen my account in not finished in one week I will seek an attorney for this matter. Good luck mediator ! American Express is a depleted company. American Express wanted verification knowing it was my account , I have three , therefore they are being difficult and trying to make me go out of my way and I'm not doing so. I'm glad that everyone is going to see this posted on the Revdex.com WEBSITE!
I
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
While we regret the consumer's dissatisfaction, our position on this matter has not changed. We must respectfully advise that American Express considers this matter closed. Unless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
American Express refuses to honor the advertised 60,000 miles promotion that was displayed on my profile when I logged in to [redacted]. I applied for this card and it showed I would get 60,000 miles when I spent $1,000. Since American Express has failed to review the evidence I submitted and honor their marketing and advertising promises I have no choice but to file a complaint with the Consumer Financial Protection Bureau and escalate this further.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
American Express has not sought resolution in this situation. They are ignoring the initial issue. I used my card that they issued to me with the credit limit that they had issued to me. Once I used the card, one hour later, I receive an email that they reduced my credit limit for using the card that they issued to me and at that time I was out of town at an educational conference. The customer service department issued me a new card prior to the trip without stating any reservations about issuing the card to me. The impact of American Express' actions directly effects my credit score. I did nothing wrong as a consumer. I want this complaint to be fully addressed by a salaried manager and not an analyst.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Pay Over Time feature was cancelled without...
without notification. Minimum payment of $6902.36 is not something I could accomplish either rolled in auto pay or not.It froze my bank account. I have made the minimum payment on my other two accounts and intend to pay off all after my settlement. As I explained before due to unfirtunate circumstances I could not work and just back at work Jan of 2016. The outrageous minimum payment is what I am stuck on. I have spoken to a Amex rep dozen times and each one with a different explanation. One rep told me to poay the minimum on my gold because even I pay $1000 to Platinum it will still be past due because of the high minimum payment. Amex departments do not communicate, I have been passed around from department to department. In the meantime my tax return for 2014 and current opay stubs have been forwarded to credit department. I explained that I did not work in 2015 and were on unemployment income.I called twice to arrange oayment plan, I was told they cannot help0 me because I just made a payment online. I will now try calling again to make such arrangement and fullfill my balance upon settlement of my case. I AM JUST GETTING BACK ON MY FEET. ALL I ASK IS TO PLEASE DO NOT DESTRY MY CREDIT. I HAVE BEEN A MODEL CARDMEMEBER SINCE 1991.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As mentioned earlier , I did receive communication earlier from AMEX reqeusting for account number, but they didn't mention where I should be sending the Account number to. I am here with giving my account number in Revdex.com correspondence. Please check and review my case. Acct# : [redacted]Exp Date : 08/**Hope this is all you need from me to review my case.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
22 days since my [redacted] credit was posted to...
my AMEX card, and still I have not received my check. This matter will only be resolved when I receive my almost $4000 from AMEX. Four written requests, two customer service conversations with supervisors, and all I hear is that "[redacted]" Well, please, show me the money!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]