Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Still awaiting assistance from the Revdex.com, Amex is refusing on the ground based on evidence that it refuses to provide which in fact voids the abilities of that evidenceNo one from the Revdex.com has contacted me to inform me of the situation and what they can do to helpPLEASE NOTE: Amex here is saying that they acknowledge my dissatisfaction but continue to refuse assistanceI haven't even been contacted by a team member to discuss this more formally rather than just in back-to-back message postsThis is poor customer service still at best In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: AMERICAN EXPRESS has not responded correctly to my complaint ,they were made aware of my issue from the beginning of my issues with AMERICAN EXPRESS ,A FORMAL COMPLAINT WAS FILED WITH THE CONSUMER Financial Bureau ,case # [redacted] and They never addressed my concerns with my original complaint filed on April *,they had all the PDF DOCUMENTS ,LETTER WRITTEN TO CEO and all they said on their reply was can you tell us which charges are fraud ,just more DELAY TACTICS or complete INCOMPETENCE , they never address the CONCERNS ON MY letter they knew the FRAUD was Detected and REMOVED months ago by AMX ,This whole situation was generated and created by AMERICAN EXPRESS from a FRAUD ALERT that they initiated and called me on ,YOU CAN SEE THEY are just diverting To ADDRESS MY COMPLAINT AS PER PROOF ON ALL THE PDF FILES I HAVE SUBMITTED DETAILING THE PROBLEM ,THEY ARE JUST PASSING OVER THIS AND ACCESSING ME ALL THESE INTEREST AND PENALTY CHARGES FROM THEIR FAILURES DESCRIBED IN LETTER SUPPLIED TO Revdex.com AND THE CONSUMER FINANCIAL PROTECTION BUREAU , TOTALLY DODGING ANY KINDA OF HONEST RESPONSE TO GET THIS MISHAP RESOLVED ,THEY CREATED THIS MESS ,right from the beginning Charging me approx $in INTEREST AND PENALTIES ,when I HAD A CLEAR RECORD MY ENTIRE LIFE my ACCOUNT WAS ALWAYS PAID IN FULL ,AMX IS NOT HONESTLY ADDRESSING MY CONCERNS ,BEYOND BELIEF , THEY had all the records to FIX this issue long ago In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Uber was able to resolve the issue on their end [redacted] ***
We recognize the consumer’s dissatisfaction with this experience; however, our position on this matter has not changedUnless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Worst customer service.....everCalled AGAIN....after being transferred times AGAIN calling the [redacted] number provided in the weak response letterMrDaryl P [redacted] is supposed to be my contactAfter talking to people on different calls, I eventually get sent to MrP***'s voicemail (does he even work there?!)He tells me to leave my card # & phone # and he would get back to me in 24-hours.....that was days ago from my 1st call, and still no call back!! So....my card gets cancelled with no notice, I have no idea why, and I can't charge anything despite always paying my balance off early every month! I think it's because I spent $at a charity live auction for the benefit of a small, Catholic high school fundraiserI got a car for years and other nice itemsI will pay the balance well ahead of time, as provenSomeone talk to me!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: On August [redacted] and **, I received a phone message from American Express Corporate Office ###-###-#### stating that they WERE ABLE look up my information and found that my credit limit had dropped to $in may of Therefore, my question has been answered, but your contact at AX is not being honest in their response to this inquiry In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We recognize the consumer’s dissatisfaction with this experience; however, the consumer has not provided any new information to which we can respond; therefore, American Express considers the matter closed and no response will be sent to the consumer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There is no outstanding billThe account has been settledThere is no reason to hold the fundsIt should be cancelledAn administrative hold on a closed payment is fraudulentTo advise that in time the hold will be released is not acceptableIt should not be placed on the account at allThe billing information cited does not apply to this situation - as the merchant has already been paid in full and has requested the funds to be released In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Still, I dont see how AMEX could be claiming that they are not responsible when the tickets booked from their site are denied boarding! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **
We mailed our written response to the consumer on September *, While we recognize the consumer's frustration, we must respectfully advise that Third Party Disclosure Laws and American Express’ privacy policy prohibit sharing certain types of information with third partiesFor this reason, we are unable to upload responses to the Revdex.com website
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The "response" from AMEX is NOT a response cc this email to Kenneth C [redacted] , Chairman & CEO of AMEX Attached is the letter I will be sending [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: How can I accept a response when it is merely American Express failing to apologize and admit their mistake of causing great inconvenience to their customerRather American Express is defending their unethical wrong doing by first saying that I was notified and when I ask for a writing proof, instead of apologizing for lying, American Express said that I was notified when I called themThis is extremely unethical and the world never expected this from American Express who speaks of business integrity In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
American Express mailed our response to the consumer todayAmerican Express has discontinued our partnership with CostcoAs of June **, this American Express Costco card has been transferred to [redacted] Please forward this complaint to [redacted] for research and response
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: According to American Express the response was mailed on Jan [redacted] It has been over a week, and I have not received anything.Anyway, I did not receive any credit or cancellation as originally requested, and I don't need to wait for a letter if no solution was provided In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Good Afternoon,I received the mail today stating that AMEX is unable to speak with my sonI am authorizing my son, [redacted] to speak on my behalf with regards to my accountAlso, I did not receive a phone call as stated in the letterPlease work with my son to get this resolvedThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedAmerican Express has restored my account and credit backed the disputed amount of $today on My problem is solved and the solution is satisfactoryThank you, Revdex.com Sincerely, [redacted]
While we regret the customer’s experience, our position has not changedThe consumer has not provided any new information to which we can respond, therefore, American Express considers the matter closed and no response will be sent to the consumerThe consumer may follow the instructions in our correspondence to address this matter furtherWe look forward to receiving this correspondenceUnless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have yet to receive my credit My charge was eligible, first of all, and I was advised so, secondly, via online chat They refuse to acknowledge the online chat where I was advised this, or provide the transcripts They are lying This is unacceptable In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have not received any response or phone called made by the business in reference to complaint ID# [redacted] since the case was reopened so far, and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We recognize the consumer’s dissatisfaction with this experience; however, our position on this matter has not changedPlease note that American Express considers this matter closedAmerican Express is unable to upload documents with personal information to the Revdex.com for privacy reasons
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Still awaiting assistance from the Revdex.com, Amex is refusing on the ground based on evidence that it refuses to provide which in fact voids the abilities of that evidenceNo one from the Revdex.com has contacted me to inform me of the situation and what they can do to helpPLEASE NOTE: Amex here is saying that they acknowledge my dissatisfaction but continue to refuse assistanceI haven't even been contacted by a team member to discuss this more formally rather than just in back-to-back message postsThis is poor customer service still at best In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: AMERICAN EXPRESS has not responded correctly to my complaint ,they were made aware of my issue from the beginning of my issues with AMERICAN EXPRESS ,A FORMAL COMPLAINT WAS FILED WITH THE CONSUMER Financial Bureau ,case # [redacted] and They never addressed my concerns with my original complaint filed on April *,they had all the PDF DOCUMENTS ,LETTER WRITTEN TO CEO and all they said on their reply was can you tell us which charges are fraud ,just more DELAY TACTICS or complete INCOMPETENCE , they never address the CONCERNS ON MY letter they knew the FRAUD was Detected and REMOVED months ago by AMX ,This whole situation was generated and created by AMERICAN EXPRESS from a FRAUD ALERT that they initiated and called me on ,YOU CAN SEE THEY are just diverting To ADDRESS MY COMPLAINT AS PER PROOF ON ALL THE PDF FILES I HAVE SUBMITTED DETAILING THE PROBLEM ,THEY ARE JUST PASSING OVER THIS AND ACCESSING ME ALL THESE INTEREST AND PENALTY CHARGES FROM THEIR FAILURES DESCRIBED IN LETTER SUPPLIED TO Revdex.com AND THE CONSUMER FINANCIAL PROTECTION BUREAU , TOTALLY DODGING ANY KINDA OF HONEST RESPONSE TO GET THIS MISHAP RESOLVED ,THEY CREATED THIS MESS ,right from the beginning Charging me approx $in INTEREST AND PENALTIES ,when I HAD A CLEAR RECORD MY ENTIRE LIFE my ACCOUNT WAS ALWAYS PAID IN FULL ,AMX IS NOT HONESTLY ADDRESSING MY CONCERNS ,BEYOND BELIEF , THEY had all the records to FIX this issue long ago In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Uber was able to resolve the issue on their end [redacted] ***
We recognize the consumer’s dissatisfaction with this experience; however, our position on this matter has not changedUnless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Worst customer service.....everCalled AGAIN....after being transferred times AGAIN calling the [redacted] number provided in the weak response letterMrDaryl P [redacted] is supposed to be my contactAfter talking to people on different calls, I eventually get sent to MrP***'s voicemail (does he even work there?!)He tells me to leave my card # & phone # and he would get back to me in 24-hours.....that was days ago from my 1st call, and still no call back!! So....my card gets cancelled with no notice, I have no idea why, and I can't charge anything despite always paying my balance off early every month! I think it's because I spent $at a charity live auction for the benefit of a small, Catholic high school fundraiserI got a car for years and other nice itemsI will pay the balance well ahead of time, as provenSomeone talk to me!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: On August [redacted] and **, I received a phone message from American Express Corporate Office ###-###-#### stating that they WERE ABLE look up my information and found that my credit limit had dropped to $in may of Therefore, my question has been answered, but your contact at AX is not being honest in their response to this inquiry In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We recognize the consumer’s dissatisfaction with this experience; however, the consumer has not provided any new information to which we can respond; therefore, American Express considers the matter closed and no response will be sent to the consumer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There is no outstanding billThe account has been settledThere is no reason to hold the fundsIt should be cancelledAn administrative hold on a closed payment is fraudulentTo advise that in time the hold will be released is not acceptableIt should not be placed on the account at allThe billing information cited does not apply to this situation - as the merchant has already been paid in full and has requested the funds to be released In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Still, I dont see how AMEX could be claiming that they are not responsible when the tickets booked from their site are denied boarding! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **
We mailed our written response to the consumer on September *, While we recognize the consumer's frustration, we must respectfully advise that Third Party Disclosure Laws and American Express’ privacy policy prohibit sharing certain types of information with third partiesFor this reason, we are unable to upload responses to the Revdex.com website
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The "response" from AMEX is NOT a response cc this email to Kenneth C [redacted] , Chairman & CEO of AMEX Attached is the letter I will be sending [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: How can I accept a response when it is merely American Express failing to apologize and admit their mistake of causing great inconvenience to their customerRather American Express is defending their unethical wrong doing by first saying that I was notified and when I ask for a writing proof, instead of apologizing for lying, American Express said that I was notified when I called themThis is extremely unethical and the world never expected this from American Express who speaks of business integrity In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
American Express mailed our response to the consumer todayAmerican Express has discontinued our partnership with CostcoAs of June **, this American Express Costco card has been transferred to [redacted] Please forward this complaint to [redacted] for research and response
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: According to American Express the response was mailed on Jan [redacted] It has been over a week, and I have not received anything.Anyway, I did not receive any credit or cancellation as originally requested, and I don't need to wait for a letter if no solution was provided In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Good Afternoon,I received the mail today stating that AMEX is unable to speak with my sonI am authorizing my son, [redacted] to speak on my behalf with regards to my accountAlso, I did not receive a phone call as stated in the letterPlease work with my son to get this resolvedThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedAmerican Express has restored my account and credit backed the disputed amount of $today on My problem is solved and the solution is satisfactoryThank you, Revdex.com Sincerely, [redacted]
While we regret the customer’s experience, our position has not changedThe consumer has not provided any new information to which we can respond, therefore, American Express considers the matter closed and no response will be sent to the consumerThe consumer may follow the instructions in our correspondence to address this matter furtherWe look forward to receiving this correspondenceUnless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have yet to receive my credit My charge was eligible, first of all, and I was advised so, secondly, via online chat They refuse to acknowledge the online chat where I was advised this, or provide the transcripts They are lying This is unacceptable In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have not received any response or phone called made by the business in reference to complaint ID# [redacted] since the case was reopened so far, and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We recognize the consumer’s dissatisfaction with this experience; however, our position on this matter has not changedPlease note that American Express considers this matter closedAmerican Express is unable to upload documents with personal information to the Revdex.com for privacy reasons