RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First off, they have not replied directly to... the complaint I made through BBB but have mailed me a paper letter which I have only now just received in the mail on 115 and my purchase was made on 1115. How convenient that now they have such specific information available to them that has only now come out of the vaults. This company has the runaround game absolutely perfected. I cannot believe that they will not honor this promotional offer even though I have met all of the requirements. I only regret that I did not take screen shots of my account on 1115 when I enrolled in the offer. At that time however I had no idea that I was in for such a protracted battle over what seemed like a straightforward promotional offer. So at this point I guess it is just my word against theirs. NEVER again AMEX. I will be taking my business elsewhere ASAP. This company has the worst customer service I have ever experienced with a financial institution. No accessibility whatsoever. You are only able to talk to automatons with no empowerment to do anything for your situation. Only after escalating this through the BBB do they then come out with specific information that had I been told this over a month ago I could have done something about. Now it is too late, the promotion is long over and I am left with my word against theirs and yet another iron door slammed shut in my face. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have attached a letter I received in the mail 12-*-As we discussed yesterday, that you were told by American Express they would mail me a checkAs they have also told me in my past phone callsAs you can see now I am being told on page " [redacted] " Why is it my job to handle thisI feel I'm getting the run around from this company and have been since Sept**, First I was told they would mail a check within 7-business daysI never receivedCalled month laterI was told they would put the money back into my account within 7-business daysNever received Now thisPlease handle this matter promptlyI feel my next step is to hire an attorney [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The referenced credit profile information per American Express' letter at [redacted] was inaccurate and has since been updated with the two referenced mortgage items actually having been paid off in full in the month of September as opposed to having been late as reflected by American Express: Both items now appear at [redacted] as closed accounts, all 130,USD as of the month American Express is reflecting those accounts as having been reported as late, while the FICO score is also not what American Express is reflecting -- We feel we are being targeted which is our rightYet, we may prefer to just terminate the relationship, to be honestThe accounts are not being used and we have proceeded to post additional funding at the American Express accounts to put a margin of equity in the accounts as we review potentially just terminating the relationship in full.Regards In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will wait until I read their letter to see if I am satisfiedthank you for your assistance Sincerely, [redacted] ***
American Express has discontinued our partnership with [redacted] We are unable to respond to these concerns, please contact Citibank with any questions
While we regret the consumer's dissatisfaction with this experience, our position on this matter has not changedAs the consumer has not provided additional information to which we can respond, additional correspondence will not be sent at this time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have yet to receive a response from American Express In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]For some unknown reason American Express does not want to live up to their promises as advertised nor did they expressed any interest in reviewing the advertising material that prompted me to sign up for their offer At this point, I would like Revdex.com to assist in reviewing the advertising material I received before I signed up for the offer - I saved it because I had a feeling I may need it and it turns out that I do I can scan and applied for all interested to review in support of my claim Please let me know how would we do that.Best Regards, In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I haven't received anything through *** or via
email stating American Express Serve would return my $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This just proves that it doesn't matter how long you have been a good member of American Express, they still have not bothered to look into my excellent history as a cardmember for over yearsI think their customer service is terrible and as I said before, I will NOT recommend anyone I know to get this card
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I received the letter, and it is absurdIt is incredible American Express have zero responsibility.How hard is for them to honor their own Lowest Price GuaranteeAs I informed, all other websites offer lower price for the same hotel/room/dates.*** The issue is not resolved and the company made no effort to fix the situation, they simply reworded the response sent by customer service ***American Express did not honor the lowest price, and did not cancel the reservationThey did not honor the guarantee they advertise, and they did not cancel the reservation as I requestedThey did nothing.This hotel is advertised as being eligible for Lowest Price Guarantee.That said, I've already filed a complaint against American Express with Federal Trade Commission, Department of Consumer Affairs and Truth In Advertising.It's a generalized scamLots of guarantees, but nothing is guaranteedAmerican Express is another company participating in this fraudulent scheme.If I had kept the reservation with American Express Travel, I'd be in paying over $more, for no reason, just because I'd had been fooled in this scam
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** does not have the information I am requestingAMEX never supplied account numbers to CITI, they had to issue new cards with new account numbersI am asking for my old account number with AMEXIf you read over my numerous responses I have repeated and stated this several timesONLY AMEX CAN PROVIDE ME THE ACCOUNT NUMBER I AM REQUESTING SINCE AMEX NEVER GAVE THIS INFORMATION TO ***for AMEX to keep replying that I need to contact *** for information that was never provided by AMEX is ridiculous! Only amex has the info I am asking for so I can verify a previous purchase made on the AMEX cardAMEX please reply to my actual dispute and provide me with my acxount number witb your companyMy new card number with *** can not help me in this caseI need to know the full account mumber in which I made the previous purchase I am disputingAs a reminder I am mot disputing so AMEX gives me money back, I have an open dispute with a third party company that has requested this exact info in order for them to issue a refund for a product I never received, but was charged forAll AMEX needs to do is procide me my old full account mumber and I will take care of the restIt is crazy that they are declining a previous consumer this simple information after being a customer with them for years! They are punishing me because Costco decided to take their business elsewhere*** can not give me info that AMEX never provided rhemONLY AMEX HAS THIS INFO AND I NEED IT PROVIDED TO MEPLEASE!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still have not received a full refund for
the tickets I had to buy do to America Express not informing me of a flight cancellationI was also told by *** *** they would not deal with me because America Express was the booking agent
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThank you for your support.
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
While I appreciate the spirit of the letter
(attached) and believe they meant well, the dates listed in the letter are incorrect. One statement in particular says "On September **, we submitted a request to the credit reporting agencies to delete the duplicate accounts created on July *, from your credit report." The problem is, all of the duplicate accounts were created in May so if the credit reporting agencies follow instructions in the letter from American Express, there will be no accounts to delete from my record
I'd like an updated/revised letter to go to *** *** *** and *** from American Express with correct dates and would like to receive a copy of each of the three letters as a courtesy
Thank you for your assistance in this matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***
We previously responded to the Card Member’s concerns in our letter dated September **, As the Card Member has provided no new information, a new letter will not be sent at this time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have yet to see the contents of this
letter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The letter I received
stated that American Express agent I talked to on September * ,said that he would call and cancel my trip on my behalf with the merchant ,and I been asking for the proof letter or voice record and the agent name which I have not received from Amex.On top of that they said that there no record of Amexagent canceled my trip.I have been save these money many years for our 25th Anniversary and my wife 50th birthday and have used credit card so if something happen that we can rely on get our money back what happen to consumer protection on credit card I paid for some thing that I did not useIt happened back few years I charged for Air line to go back home and something came up I could not go and I called Amexand agent contacted the air line and get most our money back.Why is different now.So that day I talked to the Amexagent on September *,why changed the procedure that he did not said that he would cancel my trip for us...And that phone number they gave to us to contact is somebody over sea either in India or Philipine and he told us is global service but I want to talk to somebody in US and is not convenience for consumers and I don't know if they know at all about consumer right or our law in US..If they can help us than I need a letters voice record and name of the agent I talked to so I can find away to get my money back even those might be to late because of their out of country services and been jerk around I hope I can find lawyer who will go after Amex
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
After being a loyal customer for over
years, I think I deserve better treatment than thisThey obviously have NOT looked into the full history of my account with them, only the past year (when we were trying to help out my son, a decorated Marine veteran who was experiencing some difficulty)They are going totally by the book without thoroughly investigating the problem, or looking into my good history with themThey give me NO credit for all the years beforeAnd, they also do not seem to find any problem with their customer serviceRegarding that, I was OBVIOUSLY speaking to people from India or some other similar countryThe second man I spoke to, as I have stated previously, scolded me as if I had did something terribly wrongANDI am not one who usually complains to anyone or any business regarding any matterFor me to report this to the Revdex.com, it had to be beyond "the usual"As soon as I can do it, I am going to pay off the total of my American Express card, and I will then cut it upAnd, as a recently retired teacher with hundreds of connections, I will advise anyone else I know NOT to get this card
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First off, they have not replied directly to... the complaint I made through BBB but have mailed me a paper letter which I have only now just received in the mail on 115 and my purchase was made on 1115. How convenient that now they have such specific information available to them that has only now come out of the vaults. This company has the runaround game absolutely perfected. I cannot believe that they will not honor this promotional offer even though I have met all of the requirements. I only regret that I did not take screen shots of my account on 1115 when I enrolled in the offer. At that time however I had no idea that I was in for such a protracted battle over what seemed like a straightforward promotional offer. So at this point I guess it is just my word against theirs. NEVER again AMEX. I will be taking my business elsewhere ASAP. This company has the worst customer service I have ever experienced with a financial institution. No accessibility whatsoever. You are only able to talk to automatons with no empowerment to do anything for your situation. Only after escalating this through the BBB do they then come out with specific information that had I been told this over a month ago I could have done something about. Now it is too late, the promotion is long over and I am left with my word against theirs and yet another iron door slammed shut in my face. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have attached a letter I received in the mail 12-*-As we discussed yesterday, that you were told by American Express they would mail me a checkAs they have also told me in my past phone callsAs you can see now I am being told on page " [redacted] " Why is it my job to handle thisI feel I'm getting the run around from this company and have been since Sept**, First I was told they would mail a check within 7-business daysI never receivedCalled month laterI was told they would put the money back into my account within 7-business daysNever received Now thisPlease handle this matter promptlyI feel my next step is to hire an attorney [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The referenced credit profile information per American Express' letter at [redacted] was inaccurate and has since been updated with the two referenced mortgage items actually having been paid off in full in the month of September as opposed to having been late as reflected by American Express: Both items now appear at [redacted] as closed accounts, all 130,USD as of the month American Express is reflecting those accounts as having been reported as late, while the FICO score is also not what American Express is reflecting -- We feel we are being targeted which is our rightYet, we may prefer to just terminate the relationship, to be honestThe accounts are not being used and we have proceeded to post additional funding at the American Express accounts to put a margin of equity in the accounts as we review potentially just terminating the relationship in full.Regards In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will wait until I read their letter to see if I am satisfiedthank you for your assistance Sincerely, [redacted] ***
American Express has discontinued our partnership with [redacted] We are unable to respond to these concerns, please contact Citibank with any questions
While we regret the consumer's dissatisfaction with this experience, our position on this matter has not changedAs the consumer has not provided additional information to which we can respond, additional correspondence will not be sent at this time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have yet to receive a response from American Express In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]For some unknown reason American Express does not want to live up to their promises as advertised nor did they expressed any interest in reviewing the advertising material that prompted me to sign up for their offer At this point, I would like Revdex.com to assist in reviewing the advertising material I received before I signed up for the offer - I saved it because I had a feeling I may need it and it turns out that I do I can scan and applied for all interested to review in support of my claim Please let me know how would we do that.Best Regards, In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I haven't received anything through *** or via
email stating American Express Serve would return my $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This just proves that it doesn't matter how long you have been a good member of American Express, they still have not bothered to look into my excellent history as a cardmember for over yearsI think their customer service is terrible and as I said before, I will NOT recommend anyone I know to get this card
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I received the letter, and it is absurdIt is incredible American Express have zero responsibility.How hard is for them to honor their own Lowest Price GuaranteeAs I informed, all other websites offer lower price for the same hotel/room/dates.*** The issue is not resolved and the company made no effort to fix the situation, they simply reworded the response sent by customer service ***American Express did not honor the lowest price, and did not cancel the reservationThey did not honor the guarantee they advertise, and they did not cancel the reservation as I requestedThey did nothing.This hotel is advertised as being eligible for Lowest Price Guarantee.That said, I've already filed a complaint against American Express with Federal Trade Commission, Department of Consumer Affairs and Truth In Advertising.It's a generalized scamLots of guarantees, but nothing is guaranteedAmerican Express is another company participating in this fraudulent scheme.If I had kept the reservation with American Express Travel, I'd be in paying over $more, for no reason, just because I'd had been fooled in this scam
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** does not have the information I am requestingAMEX never supplied account numbers to CITI, they had to issue new cards with new account numbersI am asking for my old account number with AMEXIf you read over my numerous responses I have repeated and stated this several timesONLY AMEX CAN PROVIDE ME THE ACCOUNT NUMBER I AM REQUESTING SINCE AMEX NEVER GAVE THIS INFORMATION TO ***for AMEX to keep replying that I need to contact *** for information that was never provided by AMEX is ridiculous! Only amex has the info I am asking for so I can verify a previous purchase made on the AMEX cardAMEX please reply to my actual dispute and provide me with my acxount number witb your companyMy new card number with *** can not help me in this caseI need to know the full account mumber in which I made the previous purchase I am disputingAs a reminder I am mot disputing so AMEX gives me money back, I have an open dispute with a third party company that has requested this exact info in order for them to issue a refund for a product I never received, but was charged forAll AMEX needs to do is procide me my old full account mumber and I will take care of the restIt is crazy that they are declining a previous consumer this simple information after being a customer with them for years! They are punishing me because Costco decided to take their business elsewhere*** can not give me info that AMEX never provided rhemONLY AMEX HAS THIS INFO AND I NEED IT PROVIDED TO MEPLEASE!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still have not received a full refund for
the tickets I had to buy do to America Express not informing me of a flight cancellationI was also told by *** *** they would not deal with me because America Express was the booking agent
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThank you for your support.
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
While I appreciate the spirit of the letter
(attached) and believe they meant well, the dates listed in the letter are incorrect. One statement in particular says "On September **, we submitted a request to the credit reporting agencies to delete the duplicate accounts created on July *, from your credit report." The problem is, all of the duplicate accounts were created in May so if the credit reporting agencies follow instructions in the letter from American Express, there will be no accounts to delete from my record
I'd like an updated/revised letter to go to *** *** *** and *** from American Express with correct dates and would like to receive a copy of each of the three letters as a courtesy
Thank you for your assistance in this matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***
We previously responded to the Card Member’s concerns in our letter dated September **, As the Card Member has provided no new information, a new letter will not be sent at this time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have yet to see the contents of this
letter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The letter I received
stated that American Express agent I talked to on September * ,said that he would call and cancel my trip on my behalf with the merchant ,and I been asking for the proof letter or voice record and the agent name which I have not received from Amex.On top of that they said that there no record of Amexagent canceled my trip.I have been save these money many years for our 25th Anniversary and my wife 50th birthday and have used credit card so if something happen that we can rely on get our money back what happen to consumer protection on credit card I paid for some thing that I did not useIt happened back few years I charged for Air line to go back home and something came up I could not go and I called Amexand agent contacted the air line and get most our money back.Why is different now.So that day I talked to the Amexagent on September *,why changed the procedure that he did not said that he would cancel my trip for us...And that phone number they gave to us to contact is somebody over sea either in India or Philipine and he told us is global service but I want to talk to somebody in US and is not convenience for consumers and I don't know if they know at all about consumer right or our law in US..If they can help us than I need a letters voice record and name of the agent I talked to so I can find away to get my money back even those might be to late because of their out of country services and been jerk around I hope I can find lawyer who will go after Amex
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
After being a loyal customer for over
years, I think I deserve better treatment than thisThey obviously have NOT looked into the full history of my account with them, only the past year (when we were trying to help out my son, a decorated Marine veteran who was experiencing some difficulty)They are going totally by the book without thoroughly investigating the problem, or looking into my good history with themThey give me NO credit for all the years beforeAnd, they also do not seem to find any problem with their customer serviceRegarding that, I was OBVIOUSLY speaking to people from India or some other similar countryThe second man I spoke to, as I have stated previously, scolded me as if I had did something terribly wrongANDI am not one who usually complains to anyone or any business regarding any matterFor me to report this to the Revdex.com, it had to be beyond "the usual"As soon as I can do it, I am going to pay off the total of my American Express card, and I will then cut it upAnd, as a recently retired teacher with hundreds of connections, I will advise anyone else I know NOT to get this card
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***