Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We received a bill with a total balance of
$due October *,American Express in their response states a payment was posted on Oct *, for $It is my understanding that the account balance at that time should be zeroThe account was closed prior to this time so no further charges we addedI do not understand why we confined to receive a bill in November and December for late fees and finance charges after the balance was played in fullWe do not feel we owe the remaining feesIf these charges were necessary they should have been part of the amount owed in OctoberWe consciously did not pay the bills received in November and December as we were certain we had paid the balance in fullAmerican Express was kind enough to remove the fee for December but we had already paid the $balance for the previous monthsWe would like a refund check for $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
American Express sent an email on may
saying that my account was closed but then sent a monthly statement on May **I am on my work computer right now, so I cannot download and attach the e-mails but have forwarded them to your office in care of Melisa W***. *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.AMEX is unwilling to take action of my account, so I have no choice but to find this matter has been resolved
Sincerely,
** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: do not know what their answer
is
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Re: ID # ***- American Express
Company I thought that I had "accepted" their responseI have received a letter from American Express stating that they would contact the credit bureaus to have the inquiries removed; and I am satisfied with thatCan you please update accordingly? Thank you
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
The consumer's additional correspondence contains no new information to which American Express can respond therefore, no response will be sent to the consumerThank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I receive letter from american express
,which is didn't have response on my complain I was complaining that american express put hold on my account without clear reason I want to mention couple things First I understand that american express want to update information , look at my tax return and I am find with that I even send authorization to access to my tax return form *** next day (october * )after they request it But right after I send it they decide they don't need it any more and ask me to pay off credit card in full Fact that first they ask for accesses to tax return and after decide that they don't need it any more clearly saying how unprofessional was they are decisions I think American Express have to explain Why they put hold on my account and ask me to pay off credit card in full while remaining it on hold Annual fee for that credit card is $I didn't do anything wrong and in my opinion american express didn't provide service after they put my account on hold Since I didn't receive service why I have to pay $?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I am still waiting for answer and have request to re-open the case.All I want from them is the agent name that I spoke to on September *,2015, trancript or voice record on that day,and they could not give that information for me.Big global network American Express Company shame....
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
my complaint didn't request a letter it
requested a call to discussBut this is indicative of the big issue here in itselfAs I said prior I would like contact to discuss what I feel is erroneous information I received from there outsourced customer service I spoke to that day and also was refused to speak to a American agent or supervisor
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I have been an american express card holder since the customer service has been very horrible rude and abusive language and harrassment from both customer service phoenix call center for call me for no reason and telling me that everything is going to okay when it not I went though different
supervisiors and from retention department and three from membership rewards as of january ** I have cancelled my account for good at american express and also laughing at me for no reason at you cant buy customer service there are rules and regulations for people not to call back customer service at all
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
No correspondence was received as of yet.When issue will be resolved - I will definitely update the complaint as resolved. If you don't see an update - this means not resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is sort of OK to me and the matter can be closedThey apologized and issued credit but they
could have done more for pain experienced but I am glad that they issued my due credit
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Has not resolved the issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
While we regret the customer’s experience, our position has not changedThe consumer has not provided any new information to which we can respond.American Express considers the matter closed and no response will be sent to the consumerUnless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:They still won't admit that they made a mistake in cancelling my card without my authorization.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
While we regret the customer’s dissatisfaction with this experience, our position has not changedThe consumer has not provided any new information to which we can respond, therefore, American Express considers the matter closed and no response will be sent to the consumer
Hi, A copy of the letter received is attached. Unfortunately, the letter does not address the issue in the complaintIt once again repeats that there was "unusual usage" but does not explain nor give any way to rectify. Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We received a bill with a total balance of
$due October *,American Express in their response states a payment was posted on Oct *, for $It is my understanding that the account balance at that time should be zeroThe account was closed prior to this time so no further charges we addedI do not understand why we confined to receive a bill in November and December for late fees and finance charges after the balance was played in fullWe do not feel we owe the remaining feesIf these charges were necessary they should have been part of the amount owed in OctoberWe consciously did not pay the bills received in November and December as we were certain we had paid the balance in fullAmerican Express was kind enough to remove the fee for December but we had already paid the $balance for the previous monthsWe would like a refund check for $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** *** ***
We responded to the consumer via written correspondence today
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
American Express sent an email on may
saying that my account was closed but then sent a monthly statement on May **I am on my work computer right now, so I cannot download and attach the e-mails but have forwarded them to your office in care of Melisa W***. *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.AMEX is unwilling to take action of my account, so I have no choice but to find this matter has been resolved
Sincerely,
** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: do not know what their answer
is
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Re: ID # ***- American Express
Company I thought that I had "accepted" their responseI have received a letter from American Express stating that they would contact the credit bureaus to have the inquiries removed; and I am satisfied with thatCan you please update accordingly? Thank you
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
The consumer's additional correspondence contains no new information to which American Express can respond therefore, no response will be sent to the consumerThank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I receive letter from american express
,which is didn't have response on my complain I was complaining that american express put hold on my account without clear reason I want to mention couple things First I understand that american express want to update information , look at my tax return and I am find with that I even send authorization to access to my tax return form *** next day (october * )after they request it But right after I send it they decide they don't need it any more and ask me to pay off credit card in full Fact that first they ask for accesses to tax return and after decide that they don't need it any more clearly saying how unprofessional was they are decisions I think American Express have to explain Why they put hold on my account and ask me to pay off credit card in full while remaining it on hold Annual fee for that credit card is $I didn't do anything wrong and in my opinion american express didn't provide service after they put my account on hold Since I didn't receive service why I have to pay $?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I am still waiting for answer and have request to re-open the case.All I want from them is the agent name that I spoke to on September *,2015, trancript or voice record on that day,and they could not give that information for me.Big global network American Express Company shame....
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
my complaint didn't request a letter it
requested a call to discussBut this is indicative of the big issue here in itselfAs I said prior I would like contact to discuss what I feel is erroneous information I received from there outsourced customer service I spoke to that day and also was refused to speak to a American agent or supervisor
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I have been an american express card holder since the customer service has been very horrible rude and abusive language and harrassment from both customer service phoenix call center for call me for no reason and telling me that everything is going to okay when it not I went though different
supervisiors and from retention department and three from membership rewards as of january ** I have cancelled my account for good at american express and also laughing at me for no reason at you cant buy customer service there are rules and regulations for people not to call back customer service at all
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
No correspondence was received as of yet.When issue will be resolved - I will definitely update the complaint as resolved. If you don't see an update - this means not resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is sort of OK to me and the matter can be closedThey apologized and issued credit but they
could have done more for pain experienced but I am glad that they issued my due credit
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Has not resolved the issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
While we regret the customer’s experience, our position has not changedThe consumer has not provided any new information to which we can respond.American Express considers the matter closed and no response will be sent to the consumerUnless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:They still won't admit that they made a mistake in cancelling my card without my authorization.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
While we regret the customer’s dissatisfaction with this experience, our position has not changedThe consumer has not provided any new information to which we can respond, therefore, American Express considers the matter closed and no response will be sent to the consumer
Hi, A copy of the letter received is attached. Unfortunately, the letter does not address the issue in the complaintIt once again repeats that there was "unusual usage" but does not explain nor give any way to rectify. Thank you,