Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received anything in The mail at all In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I NEVER PROVIDE A MAILING ADDRESSNOR DO I WISH TO CORRESPOND BY SNAIL MAILGIVE YOUR RESPONSE HERE In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
American Express mailed our response to the consumer to the address on file on August **, and remailed the same response on September *, We appreciate the consumer's feedback, and respectfully request that the consumer allow – business days for sufficent mailing timeThank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I contacted American Express to get clarification and discuss fees assessed by American Express on my account on It's unfair that I would have to contact a call center and repeat myself for the [redacted] time about this ongoing situation Why can't you arrange a call back from a manager? It's unfair to myself and the call center representative I was assessed a fee of $although my card is not active and it's unclear the status of my card at this time I am desperately trying to resolve this matter but I need your cooperation In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: At the most, American Express should pro-rate the annual fee and deduct for only two months of Annual FeeAmerican Express is intentionally and maliciously targeting and defrauding young and naive credit card applicants like me since with no experience in financial matters and are easy target for unscrupulous financial companies like American Express In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: American Express is wrong when they say that I have not provided new information to make them change their positionThe attached direct response to their letter, sent via US mail, provided to them a copy of their mail advertisement which solicited my application for their credit card with the offer of $award if I would spent $or more during the first months after receiving the new cardThey must honor what they adevertise; otherwise it is advertisement that violates consumer laws and is contrary to good business practices In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response I got from JPope was totally self servingPart of his response was to say don't bother us anymore.They were able to resurrect the correspondence at the tail end of my complaint that contradicted what I had been told telephonically and on chat with them earlier, those conversations they couldn't resurrect [redacted] and [redacted] let you make a copy of your written chat, American Express doesn;tIt is obvious that I need to divorce myself from AMEX as they are not there to protect their customers,but to cover there mistakes made to their customers!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: AMEX has not resolved my issueHowever, it's obvious at this point they are not going to resolve this to my satisfaction so I cancelled my cards with them todayI will not longer pursue this matter and want to thank the Revdex.com for acting on my behalfWhile not resolved to my satisfaction I consider my case closed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved beca Yeah they consider it closed because of lying not only to me but the Revdex.com and I'am glad that the public can see and read this complaint Thank you Revdex.com of New York for bringing this to the attention of this lying company!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is partially satisfactory - on one hand they corrected the error, on the other hand, there was really not acknowledgement of the trouble it caused.It is a pity that a consumer will have to go to Revdex.com in order to get the promised service, but I do not want to waste time further, Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: AMEX refuses to reissue the $Reward Card which I didn't receive, citing terms and conditions of the cardHowever, since I never received the card in the first place, any terms and condition that depleted its balance through fees should not even applyIn addition, the "monthly maintenance" fee is unusual in nature, and almost seems designed to exploit the situation of non-received cards.Sincerely, [redacted] **
We recognize this experience has been a source of dissatisfaction and apologize for the inconvenienceWe’re unable to provide additional information at this time and respectfully request that the consumer awaits further communication from us about this matter if eligibility for a bonus is determined
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: American Express refuses to honor the advertised 60,miles promotion that was displayed on my profile when I logged in to [redacted] I applied for this card and it showed I would get 60,miles when I spent $1,Since American Express has failed to review the evidence I submitted and honor their marketing and advertising promises I have no choice but to file a complaint with the Consumer Financial Protection Bureau and escalate this further In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Decline: reason - affected my credit... score.1. Why would American Express open an account without income verification?2. Why American Express never mailed me a letter stating they type of income verification they need?3. Why in the Bbb response American Express does not mention anything about income verification I have provided to Lory at the Financial Review as a fax which had my recent pay stubs. And I was asked to reapply. When I reapplied I get declined because American Express has canceled my account.4.How AmEx could block then cancelled my credit card in around two week of opening of the account and card activation?5. It has not even been one billing cycle and AmEx closed my account. This has caused my credit score drop very significantly(50plus points)Resolution: I provide all of my income verification and AmEx reinstates my credit card. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: AMERICAN EXPRESS sent me a generic form letter signed"M G***" This form letter states"according to the information we received from [redacted] , we are unable to open a Blue Account for you."This information " according to my copy of my [redacted] credit report, says I am an excellent pay customer of AMEX for years, with all my other accounts paid in full!!!! I have no outstanding balances of any kindI have an excellent payment record in the banking industry.My demand that I speak "LIVE" with a supervisor has been COMPLETELY IGNORED! WHY? Amex is openly guilty of age discrimination and deceptive and fraudulent business practices that they falsely deny They are breaking federal applicable laws Why do they refuse to give me the telephone number of a LIVE HUMAN BEING, rather than keep sending me the same stupid form letter signed MG***? THIS IS DESPICABLE AND DISGRACEFUL conduct on Amex's account I demand a live new account analyst call me!!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They have not sent my refund check and claim that they hadI am tired of this company having excuses In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: AMEX reacted aggressively and quickly when affecting my credit limit and score, again, almost stranding me while I was travelingI had uploaded the documents required and AMEX has not reacted with urgency and care regarding when I have complied to their request In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am absolutely appalled l that you are not... taking into account the extraordinary extenuating medical condition of my child. Being a AMEX customer for 15 years you do not have the decency to consider that my child almost died in the emergency room the day before the tour so there was absolutely no way she could attend. As parents when you're child is nearly dying you're not gonna consider attending any tour either. It was an extenuating circumstance that prevented us from going on Take Tour Bus Tour. I have provided countless medical records and endless documents showing that she was too sick. Even the doctors in the document pleaded with you to give the tour credit of $1229.00 back to the parents of there child who was hospitalized. Today you have failed as a credit card company. You do not show any warmth or compassion to anyone including your own loyal customers. This is so awful that you want to throw up inside. Being a billion dollar business I expected better. I will ask one last time to put your ego to the side and show your compassionate side and refund me back the $1229.00 for being unable to attend Take Tour due to my daughters extenuating medical condition which was backed up with numerous medical documents. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I have not submitted new information because the information they are seeking are in their records, thr calls from July The calls lasted several hours but they refuse to acknowledge their wrongdoing
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received anything in The mail at all In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I NEVER PROVIDE A MAILING ADDRESSNOR DO I WISH TO CORRESPOND BY SNAIL MAILGIVE YOUR RESPONSE HERE In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
American Express mailed our response to the consumer to the address on file on August **, and remailed the same response on September *, We appreciate the consumer's feedback, and respectfully request that the consumer allow – business days for sufficent mailing timeThank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I contacted American Express to get clarification and discuss fees assessed by American Express on my account on It's unfair that I would have to contact a call center and repeat myself for the [redacted] time about this ongoing situation Why can't you arrange a call back from a manager? It's unfair to myself and the call center representative I was assessed a fee of $although my card is not active and it's unclear the status of my card at this time I am desperately trying to resolve this matter but I need your cooperation In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: At the most, American Express should pro-rate the annual fee and deduct for only two months of Annual FeeAmerican Express is intentionally and maliciously targeting and defrauding young and naive credit card applicants like me since with no experience in financial matters and are easy target for unscrupulous financial companies like American Express In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: American Express is wrong when they say that I have not provided new information to make them change their positionThe attached direct response to their letter, sent via US mail, provided to them a copy of their mail advertisement which solicited my application for their credit card with the offer of $award if I would spent $or more during the first months after receiving the new cardThey must honor what they adevertise; otherwise it is advertisement that violates consumer laws and is contrary to good business practices In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response I got from JPope was totally self servingPart of his response was to say don't bother us anymore.They were able to resurrect the correspondence at the tail end of my complaint that contradicted what I had been told telephonically and on chat with them earlier, those conversations they couldn't resurrect [redacted] and [redacted] let you make a copy of your written chat, American Express doesn;tIt is obvious that I need to divorce myself from AMEX as they are not there to protect their customers,but to cover there mistakes made to their customers!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: AMEX has not resolved my issueHowever, it's obvious at this point they are not going to resolve this to my satisfaction so I cancelled my cards with them todayI will not longer pursue this matter and want to thank the Revdex.com for acting on my behalfWhile not resolved to my satisfaction I consider my case closed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved beca Yeah they consider it closed because of lying not only to me but the Revdex.com and I'am glad that the public can see and read this complaint Thank you Revdex.com of New York for bringing this to the attention of this lying company!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is partially satisfactory - on one hand they corrected the error, on the other hand, there was really not acknowledgement of the trouble it caused.It is a pity that a consumer will have to go to Revdex.com in order to get the promised service, but I do not want to waste time further, Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: AMEX refuses to reissue the $Reward Card which I didn't receive, citing terms and conditions of the cardHowever, since I never received the card in the first place, any terms and condition that depleted its balance through fees should not even applyIn addition, the "monthly maintenance" fee is unusual in nature, and almost seems designed to exploit the situation of non-received cards.Sincerely, [redacted] **
We recognize this experience has been a source of dissatisfaction and apologize for the inconvenienceWe’re unable to provide additional information at this time and respectfully request that the consumer awaits further communication from us about this matter if eligibility for a bonus is determined
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: American Express refuses to honor the advertised 60,miles promotion that was displayed on my profile when I logged in to [redacted] I applied for this card and it showed I would get 60,miles when I spent $1,Since American Express has failed to review the evidence I submitted and honor their marketing and advertising promises I have no choice but to file a complaint with the Consumer Financial Protection Bureau and escalate this further In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Decline: reason - affected my credit... score.1. Why would American Express open an account without income verification?2. Why American Express never mailed me a letter stating they type of income verification they need?3. Why in the Bbb response American Express does not mention anything about income verification I have provided to Lory at the Financial Review as a fax which had my recent pay stubs. And I was asked to reapply. When I reapplied I get declined because American Express has canceled my account.4.How AmEx could block then cancelled my credit card in around two week of opening of the account and card activation?5. It has not even been one billing cycle and AmEx closed my account. This has caused my credit score drop very significantly(50plus points)Resolution: I provide all of my income verification and AmEx reinstates my credit card. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: AMERICAN EXPRESS sent me a generic form letter signed"M G***" This form letter states"according to the information we received from [redacted] , we are unable to open a Blue Account for you."This information " according to my copy of my [redacted] credit report, says I am an excellent pay customer of AMEX for years, with all my other accounts paid in full!!!! I have no outstanding balances of any kindI have an excellent payment record in the banking industry.My demand that I speak "LIVE" with a supervisor has been COMPLETELY IGNORED! WHY? Amex is openly guilty of age discrimination and deceptive and fraudulent business practices that they falsely deny They are breaking federal applicable laws Why do they refuse to give me the telephone number of a LIVE HUMAN BEING, rather than keep sending me the same stupid form letter signed MG***? THIS IS DESPICABLE AND DISGRACEFUL conduct on Amex's account I demand a live new account analyst call me!!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They have not sent my refund check and claim that they hadI am tired of this company having excuses In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: AMEX reacted aggressively and quickly when affecting my credit limit and score, again, almost stranding me while I was travelingI had uploaded the documents required and AMEX has not reacted with urgency and care regarding when I have complied to their request In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am absolutely appalled l that you are not... taking into account the extraordinary extenuating medical condition of my child. Being a AMEX customer for 15 years you do not have the decency to consider that my child almost died in the emergency room the day before the tour so there was absolutely no way she could attend. As parents when you're child is nearly dying you're not gonna consider attending any tour either. It was an extenuating circumstance that prevented us from going on Take Tour Bus Tour. I have provided countless medical records and endless documents showing that she was too sick. Even the doctors in the document pleaded with you to give the tour credit of $1229.00 back to the parents of there child who was hospitalized. Today you have failed as a credit card company. You do not show any warmth or compassion to anyone including your own loyal customers. This is so awful that you want to throw up inside. Being a billion dollar business I expected better. I will ask one last time to put your ego to the side and show your compassionate side and refund me back the $1229.00 for being unable to attend Take Tour due to my daughters extenuating medical condition which was backed up with numerous medical documents. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I have not submitted new information because the information they are seeking are in their records, thr calls from July The calls lasted several hours but they refuse to acknowledge their wrongdoing