CasaMagna Marriott Cancun Resort

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received anything in The mail at...

all
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I request to see what proof Amex have of their claim that I enrolled in the offer after 11/**/15, or on 11/**/15.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

AMEX has not resolved my issue. However, it's obvious at this point they are not going to resolve this to my satisfaction so I cancelled my cards with them today. I will not longer pursue this matter and want to thank the Revdex.com for acting on my behalf. While not resolved to my satisfaction I consider my case closed.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I received your...

letter denying the refund and addressing all my points except the discrimination to waive my wife fees and not in my account !!we opened the 2 accounts the same day, I even got 2 more cards with AMEX and higher credit limit and you refuse to waive it for me but the customer service rep waives it for her in the first call?!!!I'm publishing this to my blog and will share it to social media to show the public how AMEX is discriminating against their clients, i'll also seek a formal complaint to the attorney general for this discriminating practices. [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I contacted American...

Express to get clarification and discuss fees assessed by American Express on my account on 10/**/16.  It's unfair that I would have to contact a call center and repeat myself for the [redacted] time about this ongoing situation.  Why can't you arrange a call back from a manager?  It's unfair to myself and the call center representative.  I was assessed a fee of $195 although my card is not active and it's unclear the status of my card at this time.  I am desperately trying to resolve this matter but I need your cooperation.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 From: [redacted] [redacted]...

[redacted] To: Revdex.com New York City Office [redacted], 2017 Re: Want to get total amount of cash back rebate that American Express owed us during the period between 2002 to February 2015 Dear Revdex.com Officer, We filed a complaint Re: Want to get total amount of cash back rebate that American Express owed us on September **, 2016, but the problem has not been resolved. We have been [redacted] American Express card holder since 2002 and we used the American Express card to pay for all of our [redacted] shopping. American Express promised to offer rewards to card holders. We only cashed the one coupon with the amount of $46.07 issued on February, 2016. (The period of February 2015 to February 2016). We request American Express to pay the total amount of cash back rebate that American Express owed us during the period between 2002 to February 2015. American Express discontinued the partnership with [redacted] on June **, 2016. Our American Express card ended on June 20, 2016. But before June **, 2016, American Express had the partnership with [redacted] and American Express was the business owner of American Express card with [redacted]. We were the American Express card holders for [redacted] shopping. American Express should be responsible to resolve the problems. We request American Express take the following actions: 1. American Express examines our records during the period between 2002 to February 2015 and calculate the total amount of cash back rebate that American Express owed us. 2. American Express refunds all cash back rewards owed to us by check. We hope that Revdex.com could act on behalf of us and prompt American Express to proceed with the 2 actions we’ve stated above. Attached please find documents: Our original letter to Revdex.com dated on September **, 2016. Sincerely, [redacted] [redacted]We request American Express take the following actions: 1. American Express examines our records during the period between 2002 to February 2015 and calculate the total amount of cash back rebate that American Express owed us. 2. American Express refunds all cash back rewards owed to us by check. We hope that Revdex.com could act on behalf of us and prompt American Express to proceed with the 2 actions we’ve stated above 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I have no received anything...

in the mail. Nor have any of the points that I was promised given to me as of yet. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not received any response from the...

business as of 01/**/2017. I am not able to get the business's response within 6 days from Revdex.com notice. I need to continue the complaint. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To the best of my knowledge I have not approved...

your organization, any person associated with your organization, to make such an inquiry. This violates the Fair Credit Reporting Act, Section 1681b(c): Transactions Not Initiated by Consumer. I also demand that you remove my personal information from your records. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

While we regret the customer’s dissatisfaction with this experience, our position has not changed. The consumer has not provided any new information to which we can respond, therefore, American Express considers the matter closed and no response will be sent to the consumer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
American Express has done nothing to rectify this matter or even pretend like they care about the $1200 I’ve lost. They sent a letter saying their investigation of the dispute led to the determination that the transaction was valid. This is despite the fact that I called in and spoke at lengths with their support staff and informed them that the transaction was not authorized by me. The reason they found the transaction to be valid is because if they determined that it was not authorized by me (even though I’ve tols them numerous time it WAS NOT), then they would have to pay out of pocket to reimburse me of those funds  and they do not want to reimburse me.  This is the legal equivalent of a Judge presiding over a lawsuit where that same Judge is also the listed defendant. Does anyone really this the judge is going to hand down a ruling where that results in him paying any judgement. Of course not.  American Express has good reason to find that this transaction was authorized and that notice is because if they do not make that determination they will have to reimburse my money. They clearly don’t want to do that and apparently they don’t have to, unbelievable I know!  But it’s true.  This is a perfect example of the socio-geo-political climate that exists in this country. Corporate Greed in America and their lawlessness. This incident nearly killed me because that money was set aside for my insulin which is a life sustaining medication. American Express knew this was the case bc I informed them. Despite even this grave reality, nonethelsss they didn’t care a single bit nor try to offer ny solution. Classic example of Corporate Greed and the unchecked authority of the transnational cartel of bankers. They should be ashamed of themselves  appalled. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
 I have called customer service and they are looking into sending me history of what was already sent to me months ago that I did not receive from these charges.  Until I get this documentation I do not plan to close this issue as previously I had thought this was resolved just by calling customer service, having the charges reversed then when the company tells AMEX its valid they put the charges back on my CLOSED paid in full account.  Yet I can not look up that documentation on their website as I can with any other rental or history (enterprise in [redacted])
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The response is not...

accurate. My purchase WAS eligible, as the website ended in [redacted] - also, I was advised on online chat that a purchase on that site would be eligible. Your response about the transcripts is a lie and you continue to lie and yank me around. This is unacceptable. I want my credit.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 The issue...

has not been addressed. No one contact me or speak with me over the phone and attempt to resolve the issue.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Greetings.  We received a reply letter...

from AMEX today stating that the reward is $100 credit after making $1000 in purchases in the first 3 months.  Attached is the offer letter we received in May or June 2016 from American Express with a RSVP code.  Based on this letter, we applied for the card.  I am a [redacted] member and had their [redacted]/Amex card previously.  My assumption was since the [redacted]/Amex card terminated, Amex offered me an alternative card.  It stated clearly in the letter that "Earn $150 back after you spend $500 in purchases on your new Card in your first 3 months..." (highlighted at top of [redacted] file with green oval) and the RSVP code (highlighted at bottom of [redacted] file with green oval).  We do not accept their latest explanation.  I demand the invitation offer to be honored.Thank you very much for your kind attention.Sincerely,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 No letter has been...

received. Tomorrow is the cut off to continue the dispute and no mail arrives on Sundays.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You gave me 6 days to respond, and as of yet,...

I have received no response from American Express, who said they would respond to my complaint personally.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]