CasaMagna Marriott Cancun Resort

While we regret the consumer's dissatisfaction with this experience, our position on this matter has not changed. Please note that American Express considers this matter closed. Unless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond.

American Express mailed our response to the consumer on December **, 2015 to the address provided. While we regret the customer's experience, the consumer's additional correspondence contains no new information to which American Express can respond,therefore, no response will be sent to the consumer. The consumer may follow the instructions in our correspondence to address this matter further. Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[They still haven't given a clear answer/...

solution to solve the problem. My bonus rewards are still not reflected in my account. No solution provided. No followup. No issue resolved. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

American Express failed to disclose medical documents concerning my 9 year old daughter to [redacted]. Had they disclosed this information in a timely manner I would have gotten better result from the tour company instead of a total denial of the $1,229.00 refund. Also American Express failed to side with it's own customer (me) when I has told them that the Take Tour Website indeed had a medical extenuating clause on their website when I had purchased the tickets for the tour. It was no longer on there website when I was disputing and American Express did not put good faith in their own customer (me) that I was telling the truth. Since it was removed from there website American Express automatically assumed that there customer (me) is a liar. American Express has failed when it comes to recognizing their own customers and understanding hardship that was put on them through no fault of their own. American Express had ample time and opportunity to make things right and offer some portion of credit from the $1,229.00 trip charge that me and my family was never able to attend. They did not stand by me and instead stood by the seller who is a total fraud. I have stopped using my American Express Delta Card because I cannot be a customer of a company who can't stand by their own customer and try to put themselves in the customer's shoe. I have been a loyal customer for 16 years and this is by far the worst credit card company to deal with. I would stay far away from any American Express credit card because they only have their self interest at heart and not their customers. A good family could not attend a tour because of a last minute medical emergency and you have the audacity to side with the seller and not give a good hardworking family their money back. Shame on you American Express. Stay far away because when it matters the most they will not be there for you. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We mailed our written response to the consumer on September *, 2017. While we recognize the consumer's frustration, we must respectfully advise that Third Party Disclosure Laws and American Express’ privacy policy prohibit sharing certain types of information with third parties. For this reason, we are unable to upload responses to the Revdex.com website.

While we regret the consumer's dissatisfaction, our position on this matter has not changed. We must respectfully advise that American Express considers this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 How can I accept a response when it is merely American Express failing to apologize and admit their mistake of causing great inconvenience to their customer. Rather American Express is defending their unethical wrong doing by first saying that I was notified and when I ask for a writing proof, instead of apologizing for lying, American Express said that I was notified when I called them. This is extremely unethical and the world never expected this from American Express who speaks of business integrity.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 AMERICAN EXPRESS has not responded...

correctly to  my complaint ,they were made aware of my issue from the beginning of  my issues with AMERICAN EXPRESS ,A FORMAL COMPLAINT WAS FILED WITH THE CONSUMER Financial Bureau ,case #[redacted] and They never addressed my concerns with my original complaint filed on April *,2016 they had all the PDF      DOCUMENTS ,LETTER WRITTEN TO CEO and all they said on their reply was can you tell us which charges are fraud ,just more      DELAY TACTICS or complete INCOMPETENCE , they never address the CONCERNS ON MY letter they knew the FRAUD was            Detected and REMOVED months ago by AMX ,This whole situation was generated and created by AMERICAN EXPRESS from a         FRAUD ALERT that they initiated and called me on ,YOU CAN SEE THEY are just diverting To ADDRESS MY COMPLAINT AS PER PROOF ON ALL THE PDF FILES I HAVE SUBMITTED DETAILING THE PROBLEM ,THEY ARE JUST PASSING OVER THIS AND ACCESSING ME ALL THESE INTEREST AND PENALTY CHARGES FROM THEIR FAILURES DESCRIBED IN LETTER SUPPLIED TO Revdex.com AND THE CONSUMER FINANCIAL PROTECTION BUREAU , TOTALLY DODGING ANY KINDA OF HONEST RESPONSE TO GET THIS MISHAP RESOLVED ,THEY CREATED THIS MESS ,right from the beginning . Charging me approx $5000.00 in INTEREST AND PENALTIES ,when I HAD A CLEAR RECORD MY ENTIRE LIFE my ACCOUNT WAS ALWAYS PAID IN FULL ,AMX IS NOT HONESTLY ADDRESSING MY CONCERNS ,BEYOND BELIEF , THEY had all the records to FIX this issue long ago .
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

American Express mailed our additional  response to the consumer on July **, 2016. While we regret the customer’s dissatisfaction with this experience, our position has not changed. The consumer has not provided any new information to which we can respond, therefore, American Express considers the matter closed and no response will be sent to the consumer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 
I have not submitted new information because the information they are seeking are in their records, thr calls from July 2015. The calls lasted several hours but they refuse to acknowledge their wrongdoing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not see a response on here from Amex,...

only that one has been sent so I assume I should be receiving something by [redacted].  However, My funds still have not been adjusted to my account so as of today (01/**/2016) my complaint still has not been resolved. The dispute team for Amex has not properly contacted the bank involved (even after the branch manager has confirmed that it is a valid claim and provided her direct contact information for the dispute team to follow up to get the case expedited).  Also, the case has been closed a total of 3 times now and I have had to have them to reopen it 3 times. This is a $700 claim that is legitimate.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Clearly the representative has not...

read the case or else his response would have been different. As outlined so many times, this issue was caused by likely a computer glitch. Although I clearly followed one offer (as presented with photographic evidence and countless testimony) the computer by mistake attached another offer to my account. The company then has continued to use this against me in the hopes that I'll eventually give up and accept it. The bottom line though is that this error was not the fault of me the customer, and yet it feels like American Express continues not to care to want to resolve it. As I've said, I've provided countless photos and testimony stating the situation, and yet everyone continues to tell me the offer that was tied to the account. This is NOT a matter of the offer that was actually tied to the account, it's about the offer that was followed and was SUPPOSED to be tied to the account, likely not received due to computer error (although, I cannot speak on behalf of American Express' system and a computer glitch is my best guess at what happened). I hope that someone will finally listen to this and investigate it further because frankly I'm tired of having to continue to explain that the offer that mistakenly tied to my account had been the root of this issue all along. This whole process would resolve much faster if the agents I've spoken to bothered to listen to that very important piece of detail right away instead of formulating a very scripted letter to send to me.  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: At the most, American Express should...

pro-rate the annual fee and deduct for only two months of Annual Fee. American Express is intentionally and maliciously targeting and defrauding young and naive credit card applicants like me since with no experience in financial matters and are easy target for unscrupulous financial companies like American Express. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

American Express has discontinued our partnership with [redacted]. We are unable to respond to these concerns, please contact Citibank with any questions.

We recognize the consumer’s dissatisfaction with this experience; however, the consumer has not provided any new information to which we can respond; therefore, American Express considers the matter closed and no response will be sent to the consumer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

American Express mailed a response but it...

has not been received.
I assume it will be consistent with the last response which ignores the solution to this. They should listen to the phone calls of July 2015 from iIceland, Latvia and Li8thuania and then NY to hear my Customer service complaint and solution from AMex in mid July..
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

American Express responded to the consumer via written correspondence on December **, 2015. While we regret the customers experience our position has not changed. The consumer has not provided any new information to which we can respond, therefore, American Express considers the matter closed and no response will be sent to the consumer.

While we regret the consumer's dissatisfaction with this experience, our position on this matter has not changed. As the consumer has not provided additional information to which we can respond, additional correspondence will not be sent at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I appreciate your call and the time you took to assist in this matter. Thank you for removing the names from the mailing list.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]