CasaMagna Marriott Cancun Resort

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The "response" from AMEX is NOT a response.  cc this email to Kenneth C[redacted], Chairman & CEO of AMEX.  Attached is the letter I will be sending [redacted].
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

American Express's response is no surprise. It...

is truly sad that a corporation can get so big that they don't care whether they cheat one person or not because they know there are so many customers out there that they don't have to care anymore. My complaint was totally valid and American Express choose to ignore my substantially valid points. American Express's argument was that buried somewhere in very small fine print, they state that if you obtained an American Express Delta card at somewhere in your past, then you are not eligible for the benefits that advertise and promise to you in the future. As I mentioned in my initial complaint, American Express and DELTA sent me personally labelled and directed to, a letter telling me that if I was to open an account (and spent $1000 in three months) they would give me 50,000 Delta Skymiles plus additional benefits. The first several pages of the personal offer said NOTHING about not giving me the benefits if I was a previous card holder. When I called to apply for this offer I even SPECIFICALLY asked the representative if I would receive the 50,000 bonus miles by applying and was specifically told YES! When I didn't get them and called again, the representative specifically apologized and again told me YES I would get my bonus miles. American Express and Delta response was sorry we have it somewhere in writing that you won't.The most unfortunate part about this whole ordeal is that so very few other customers will ever read this complaint and will care whether this big corporation honors their promises and advertising or not. Further, that big Corporations can get away with treating their customers poorly and the government, who is supposes to protect us, turns it's head and looks the other way. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

American Express mailed our response to the consumer on May **, 2017. While we appreciate the consumer's feedback, the consumer's additional correspondence contains no new information to which American Express can respond therefore, no response will be sent to the consumer. Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

American Express fails to acknowledge that I spoke to their representatives Ritika S[redacted] and Dave (he refused to give me his last name) on several occasions regarding the disputed charge. They were the ones that opened up the investigation regarding the disputed charge. In addition, I am now being harassed via e-mail by American Express threatening me to pay the disputed charge.Also, up until this very day, I am still unable to use my AMEX points because of the present issue. If American Express does not cooperate, I will close my account , still require that American Express allow me to transfer my points to the airline of my choice, and be compensated.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The last letter we received basically stated that American Express was opting not to review -- I am not sure if it is the item which you all referencing as having been sent: But it was pretty clear -- A simple: We won't be reviewing this at all, notwithstanding the credit profile isn't [redacted] FICO as referenced by American Express -- That number is actually at all three major credit bureaus 725 or more.Regards
 
 
 
 
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Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I have not received any correspondence...

from said party regarding this matter. I have been unjustly billed for over 6months and cannot be told why not receive a refund for the penalty interests that have been accumulating on my account. 
 
 
 
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Sincerely,
[redacted]

[redacted] mailed our response to the consumer today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 Still, I dont see how AMEX could be claiming that they are not responsible when the tickets booked from their site are denied boarding!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

American Express is wrong when they say that I have not provided new information to make them change their position. The attached direct response to their letter, sent via US mail, provided to them a copy of their mail advertisement which solicited my application for their credit card with the offer of $250 award if I would spent $1000 or more during the first 3 months after receiving the new card. They must honor what they adevertise; otherwise it is false advertisement that violates consumer laws and is contrary to good business practices. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

American Express mailed our response to the consumer to the address on file on August **, 2015 and remailed the same response on September *, 2015.  We appreciate the consumer's feedback, and respectfully request that the consumer allow 7 – 10 business days for sufficent mailing time. Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

american express still owes me several hundred dollars  please feel free to post the fact that American Express travel is ok abandoning a pregnant women and her husband in a foreign country with no way to get home 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

American Express mailed our response to the consumer today. American Express considers this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 There is no outstanding bill. The account...

has been settled. There is no reason to hold the funds. It should be cancelled. An administrative hold on a closed payment is fraudulent. To advise that in time the hold will be released is not acceptable. It should not be placed on the account at all. The billing information cited does not apply to this situation - as the merchant has already been paid in full and has requested the funds to be released.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

AMERICAN EXPRESS sent me a generic form letter signed"M.  G[redacted]".  This form letter states"according to the information we received from [redacted], we are unable to open a Blue Account for you."This information "  according to my copy of my [redacted] credit report, says I am an excellent pay customer of AMEX for 35 years, with all my other accounts paid in full!!!! I have no outstanding balances of any kind. I have an excellent payment record in the banking industry.My demand that I speak "LIVE" with a supervisor has been COMPLETELY IGNORED! WHY?  Amex  is openly guilty of age discrimination and deceptive and fraudulent business practices that they falsely deny.  They are breaking federal applicable laws.  Why do they refuse to give me the telephone number of a LIVE HUMAN BEING, rather than keep sending me the same stupid form letter signed M. G[redacted]? THIS IS DESPICABLE AND DISGRACEFUL conduct on Amex's account.  I demand a live new account analyst call me!!!!  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The response says...

the only calls made were on twice on June [redacted] 2016 when I have on my caller id shows the dates the calls were made as noted on the complaint.  Either [redacted] or the people that gave him the information are lying.  This letter talks about the issues as if this is my account when it is to someone else.  Again he our someone who gave him this information is lying.  [redacted] has shown no commitment in resolving this matter
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We mailed our response to the consumer on September **, 2017 to the address provided. We re-mailed our response today, October **, 2017. The consumer should allow 7 – 10 business days for mailing time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

AMEX reacted aggressively and quickly when...

affecting my credit limit and score, again, almost stranding me while I was traveling. I had uploaded the documents required and AMEX has not reacted with urgency and care regarding when I have complied to their request.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]For some unknown reason...

American Express does not want to live up to their promises as advertised nor did they expressed any interest in reviewing the advertising material that prompted me to sign up for their offer.  At this point, I would like Revdex.com to assist in reviewing the advertising material I received before I signed up for the offer - I saved it because I had a feeling I may need it and it turns out that I do.  I can scan and applied for all interested to review in support of my claim.  Please let me know how would we do that.Best Regards,
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]