CasaMagna Marriott Cancun Resort

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 AMEX Travel is rejecting to be...

responsible for the issue. They are saying it is traveler's responsibility to "[redacted]", which we did. And also traveler needs to contact Airline to make sure the information is correct, which is not a common practice or part of user agreement. When a ticket is booked and confirmed, traveler would expect the information is correctly collected by booking agent and sent to airline. If there is additional step for traveler to confirm, a message should be sent to inform traveler, which is definitely missed by American Express Travel.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Representative, I presented the...

Revdex.com with an official complaint being as specific as possible. According to a document I received by mail from American Express dated 03-**-17, they indicated I was properly, informed about the credit card application process and result. Nowhere in the letter did they addressed the issues I raised with respect to the telephone application.  For example, the provision for a cash advance of 75% of the credit limit of $1400.00 was not addressed. I made it clear, the agent I spoke with stated this on record. The American Express response to the Revdex.com did not address this issue. In addition, I made it clear; a record of the telephone conversation with the sales individual that day would validate my claims including her reluctance to assist me once it became apparent, I was unhappy with her solicitation procedures. American Express did not provide a transcript of that recorded call. With respect to my requested resolution, apparently, American Express does not think I undersatnd the difference between the terms of cash advance and balance transfer. I do understand the difference. I suggested as a resolution to increase my credit limit from $1400.00 to $4000.00 and allow me to obtain a cash advance of $3000.00 under the interest terms associated with balance transfer. Under the circumstances, I think this is a fair resolution and most certainly, within the capability of American Express. If not, I ask the Revdex.com to pursue the investigation by reviewing the log of the original telephone call bewteen myself and the sales agent. Thank you for your time and effort.[redacted]     
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Good Afternoon,I received the mail today...

stating that AMEX is unable to speak with my son. I am authorizing my son, [redacted] to speak on my behalf with regards to my account. Also, I did not receive a phone call as stated in the letter. Please work with my son to get this resolved. Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Yes this is the same complaint from December, no I did not receive a response I have had to keep calling for a status on my account.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On August ** and **, I received a phone message from American Express Corporate Office ###-###-#### stating that they WERE ABLE look up my information and found that my credit limit had dropped to $6300 in may of 2015. Therefore, my question has been answered, but your contact at AX is not being honest in their response to this inquiry. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response I got from J. Pope was totally...

self serving. Part of his response was to say don't bother us anymore.They were able to resurrect the correspondence at the tail end of my complaint that contradicted what I had been told telephonically and on chat with them earlier, those conversations  they couldn't resurrect. [redacted] and [redacted] let you make a copy of your written chat, American Express doesn;t. It is obvious that I need to divorce myself from AMEX as they are not there to protect their customers,but to cover there mistakes made to their customers!!!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear [redacted],Please consider the facts that has been presented to American Express few times: [redacted]    [redacted]   [redacted] ·       January **, 2016 my credit limit was reduced,  however my balance was $19,000.00.   My minimum payment jumped to $6900.00.  Please see attached letter dated March *, 2016.Of course I have not been able to meet that minimum payment due to obvious Reasons.    Amex pushed me into becoming past due after charges were made due to decreasing my credit limit.·       Credit department requested my 2014 tax return and my current check stubs to prove I am back at work at the same salary since January of 2016.   Everything requested was forwarded.·       It was declined.·       I have arranged payments for $900 per month, however the minimum payment keeps growing and I am being reported to credit agencies.   This is due to my credit limit being lowered in 2016 after charges were made in 2015.·       Please see letter dated March *, 2016.  Second paragraph Program Overview  confirming I am enrolled in their program and I will be making lower minimum monthly payments, why the minimum of $7000.00 due on this account and I am enrolled in was not adjusted and I am being reported.    ·       I have never seen such ruthless and un cooperation that I have received from American Express.   They will force me into bankruptcy.   I am willing to meet my obligations like I have since year 1991 without any issues as a cardholder. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
there is no info in the...

attachment  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 When I contacted...

AMEX on 1/*/2016 and they removed my late fee, I was not mentioned that my account is still considered a missed payment so I will be charged the penalty interest. and as I explained earlier that have other Amex cards with about the same credit limits and lower rate which I stopped using my other card because I was sure that this blue card will give my a 0% rate.and now I am surprised to see how I was fulled by the Amex company. Please understand this and credit me my interst charged for my promotional period
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Again - they did nothing at all.   They offered nothing.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still have an active account and no refund check for amount in bank account. It is very frustrating and I will be taking legal action next 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:I have reviewed the letter sent by American Express in reference to complaint ID [redacted].  While the facts stated in the letter are inaccurate and still lack contact information of a specific person or department I can speak with to resolve, the underlying larger concern to me has been addressed.  The 100+ American Express accounts erroneously generated under my social security number have been removed by the three credit bureaus and my credit scores at each is back to normal.
Thank you for your assistance throughout this process.  I appreciate it.
Sincerely, [redacted]

We appreciate the customer’s information, however, we responded to the consumer via written correspondence on June **, 2015 to the address listed within the complaint. The consumer needs to allow 7 – 10 days for mailing time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

If AMEX is treating customer with this awful customer service, you could close the case in Revdex.com, but I am not satisfied with your solution and I am not going to close the complaint according to your response!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We mailed our response to the consumer today. American Express considers this matter closed.

We recognize the consumer’s dissatisfaction with this experience; however, our position on this matter has not changed. Please note that American Express considers this matter closed. American Express is unable to upload documents with personal information to the Revdex.com for privacy reasons.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I have yet to receive my credit.  My charge was eligible, first of all, and I was advised so, secondly, via online chat.  They refuse to acknowledge the online chat where I was advised this, or provide the transcripts.  They are lying.  This is unacceptable. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

A written, mailed correspondence is unlikely...

to arrive and be reviewed within the 6 day timeframe imposed by the Revdex.com. Please provide the copy of the letter via this forum (which can even be done as an attachment) in order to fairly engage in this interactive process. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]