CasaMagna Marriott Cancun Resort

While we appreciate the customer’s feedback our position on this matter has not changed. Please note that American Express considers this matter closed. Unless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. My credit card worked when...

purchasing SEPTA fare products.
Sincerely,
[redacted]

The consumer has not provided any new information to which we can respond. American Express considers the matter closed and no response will be sent to the consumer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I received the initial...

letter from American Express stating the APR was being raised due to my FICO score and my many phone calls to customer service at American Express, their representatives kept insisting for me to contact the credit report agency. So between the letter and what I was being told when I called,the decision to raise my APR was being based on my FICO score. I have been a card holder 20 years and feel that this isn't good business practice on their part. If they were raising the APR for other reasons, why not just state that? 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

While we regret the consumer's dissatisfaction with this experience, our position on this matter has not changed. Please note that American Express considers this matter closed. Unless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becaus HAVEN'T RECEIVED ANY RESPONSE OR RESOLUTION...

from AMEX YET.......
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[THE RESPONSE I RECEIVED FROM...

"M. G[redacted]" was a modified form letter that did not state the reason why I was  rejected for a BLUE CARD. IT STATED "AT THIS TIME WE CANNOT APPROVE YOU FOR A BLUE CARD ACCOUNT."   MY [redacted] RATING IS "GOOD".  MY AMEX RATING IS EXCELLENT PAY ACCOUNT CURRENT.  I DEMAND A TELEPHONR NUMBER OF A "REAL" OERSON AT AMEX I CAN DISCUSS THIS MATTER WITH!!!!  THIS IS OPEN AGE DISCRIMINATION. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

   Although I appreciate the...

response from [redacted] Customer Advocate Services Team, Without questioning the professionalism and accuracy I don’t accept the response. I would like to hear the telephone recordings of our discussions along with the recordings from the third party [redacted]. who negotiated the agreement and payments between American Express and myself. I would like to hear for myself where I misunderstood the conversation concerning my credit. Why would I pay the agreed amount when it would reflect just as bad on my credit as if I paid nothing? I hope American Express will take into account that I asked them for help from the start and received none, appreciate that I honored the debt in the amount American Express set, and realize that they are the only black mark on my credit report. I ask that American Express remove the negative remarks against me, so I can move forward and capitalize on my business growth opportunities Instead of holding me back. refusal to my request will result in further actions.Thank You[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]   Hi Revdex.com:   Thanks very much for assisting in resolving the issue. American Express returned the funds to my account bank. I also received a letter from Amex explaining that the funds had been returned to my bank account. However, the letter does not explain why their customer service did not know that fund needed to be returned or why no one from customer service (even supervisors) had access to this information.   Thanks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]  I accept their response but remain dissatisfied with this company and will no longer do business with them. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:If the response was mailed today then I cannot say...

that I have see anything pertaining to my complaint. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We mailed our response to the consumer on June *, 2016. The consumer needs to allow 7 – 10 days for mailing time.

While we appreciate the customer’s feedback, our position on this matter has not changed. Please note that American Express considers this matter closed. Unless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond.

We appreciate the customer’s information, however, we responded to the consumer via written correspondence on July **, 2015. The consumer needs to allow 7 – 10 days for mailing time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1. I was unable to charge or use on the credit card whereas another company that stored my information within a database was able to place a charge on the credit card.2. I only paid the renewal fee to protect my credit because I did not close the card in time before the bill was due.3.  The biggest concern was for the company to express ship me a new card so that I can continue spending money.4. It is exteremly uncomfortable for me to not be able to charge $7.00 on an Amex card, whereas an online merchant can charge substansially more than that amount.5. No assurance was offered to me that the online company would not charge again. I have not activated the new card; however, I paid for the annual membership. It is my guess that they will be able to continue to charge on the old card because there is an internal process broken somewhere that a simple act of doing right on behalf of the customer would have avoided a complaint.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We mailed our response to the consumer on April **, 2017. The consumer needs to allow 7 – 10 days for mailing time. We are unable to respond through the Revdex.com portal for privacy reasons.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Worst customer service.....ever. Called...

AGAIN....after being transferred 3 times AGAIN calling the [redacted] number provided in the weak response letter. Mr. Daryl P[redacted] is supposed to be my contact. After talking to 3 people on 3 different calls, I eventually get sent to Mr. P[redacted]'s voicemail (does he even work there?!). He tells me to leave my card # & phone # and he would get back to me in 24-48 hours.....that was 5 days ago from my 1st call, and still no call back!! So....my card gets cancelled with no notice, I have no idea why, and I can't charge anything despite always paying my balance off early every month! I think it's because I spent $6500 at a charity live auction for the benefit of a small, Catholic high school fundraiser. I got a car for 2 years and other nice items. I will pay the balance well ahead of time, as proven. Someone talk to me!!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We mailed our response to the consumer on March *, 2016 to the address provided. If the consumer has additional questions, she may contact Customer Service 24/7 at ###-###-####.