CasaMagna Marriott Cancun Resort

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No resolve as of yet. Although the remarks...

pertaining to my complaint indicate a letter was sent to me, I have not received a letter or any comments/responses from American Express. ?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

American Express has failed to remedy the issues at hand and continues to harass and threaten me with damaging my credit.

We re-mailed our response to the consumer on January **, 2018. The consumer needs to allow 7 – 10 business days for mailing time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

While we regret the customer’s experience, our position has not changed. The consumer has not provided any new information to which we can respond, therefore, American Express considers the matter closed and no response will be sent to the consumer. The consumer may follow the instructions in our correspondence to address this matter further. We look forward to receiving this correspondence. Unless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 I am absolutely appalled l that you are not...

taking into account the extraordinary extenuating medical condition of my child. Being a AMEX customer for 15 years you do not have the decency to consider that my child almost died in the emergency room the day before the tour so there was absolutely no way she could attend. As parents when you're child is nearly dying you're not gonna consider attending any tour either. It was an extenuating circumstance that prevented us from going on Take Tour Bus Tour. I have provided countless medical records and endless documents showing that she was too sick. Even the doctors in the document pleaded with you to give the tour credit of $1229.00 back to the parents of there child who was hospitalized. Today you have failed as a credit card company. You do not show any warmth or compassion to anyone including your own loyal customers. This is so awful that you want to throw up inside. Being a billion dollar business I expected better. I will ask one last time to put your ego to the side and show your compassionate side and refund me back the $1229.00 for being unable to attend Take Tour due to my daughters extenuating medical condition which was backed up with numerous medical documents.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:  I was mailed a response that basically...

told me everything I'm already aware of. Company is being malicious and has now closed my account due to them saying they found unauthorized charges on my account to be valid which is incorrect. Over $200 of my money was used on someone taking the bus. I don't ride the bus. Now my account is closed and no one will speak with me about appealing their decision. I am livid!My card has been cancelled which means I didn't get my direct deposit on the date that I promised my apartments the rest of my rent money so MORE late fees have been added. This was truly THE worse mistake I've ever made using this piece of junk card. I will be taking legal action. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

American Express mailed our response to the consumer today. American Express has discontinued our partnership with Costco. As of June **, 2016 this American Express Costco card has been transferred to [redacted]. Please forward this complaint to [redacted] for research and response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is partially satisfactory - on one hand they corrected the error, on the other hand, there was...

really not acknowledgement of the trouble it caused.It is a pity that a consumer will have to go to Revdex.com in order to get the promised service, but I do not want to waste time further,
Sincerely,
[redacted]

We recognize this experience has been a source of dissatisfaction and apologize for the inconvenience. We’re unable to provide additional information at this time and respectfully request that the consumer awaits further communication from us about this matter if eligibility for a bonus is determined.

American Express mailed our response to the consumer on August **, 2016. While we regret the customer’s dissatisfaction with this experience, the consumer has not provided any new information to which we can respond, therefore, no response will be sent to the consumer.  Should the consumer have any further questions they may contact our Customer Care Professionals 24 hours a day, 7 days a week at ###-###-####.

While we regret the customers experience our position has not changed. American Express considers the matter closed and no response will be sent to the consumer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

According to American Express the...

response was mailed on Jan [redacted] 2017. It has been over a week, and I have not received anything.Anyway, I did not receive any credit or cancellation as originally requested, and I don't need to wait for a letter if no solution was provided.  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

American Express mailed our response to the consumer today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

american express offer was spend $3000 in...

3 month, and get 100000 points rewards. I have spend over 9000 in 2 month & paid my bill in full already , and they are still  reviewing case with no reason. terrible customer service & bonus offer !!  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Still awaiting assistance from the Revdex.com, Amex is refusing on the ground based on evidence that it refuses to provide which in fact voids the abilities of that evidence. No one from the Revdex.com has contacted me to inform me of the situation and what they can do to help. PLEASE NOTE: Amex here is saying that they acknowledge my dissatisfaction but continue to refuse assistance. I haven't even been contacted by a team member to discuss this more formally rather than just in back-to-back message posts. This is poor customer service still at best.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

While we regret the customers experience our position has not changed. The consumer has not provided any new information to which we can respond. American Express considers the matter closed and no response will be sent to the consumer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 The company has not followed through with...

what they agreed to do in the letter they sent to me for which I was required by Revdex.com to accept or not accept. 
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 The referenced credit profile...

information per American Express' letter  at [redacted] was inaccurate and has since been updated with the two referenced mortgage items actually having been paid off in full in the month of September as opposed to having been late as reflected by American Express: Both items now appear at [redacted] as closed accounts, all 130,000 USD as of the month American Express is reflecting those accounts as having been reported as late, while the FICO score is also not what American Express is reflecting  -- We feel we are being targeted which is our right. Yet, we may prefer to just terminate the relationship, to be honest. The accounts are not being used and we have proceeded to post additional funding at the American Express accounts to put a margin of equity in the accounts as we review potentially just terminating the relationship in full.Regards
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]