CasaMagna Marriott Cancun Resort

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Decline: reason - affected my credit...

score.1. Why would American Express open an account without income verification?2. Why American Express never mailed me a letter stating they type of income verification they need?3. Why in the Revdex.com response American Express does not mention anything about income verification I have provided to Lory at the Financial Review as a fax which had my recent pay stubs. And I was asked to reapply. When I reapplied I get declined because American Express has canceled my account.4.How AmEx could block then cancelled my credit card in around two week of opening of the account and card activation?5. It has not even been one billing cycle and AmEx closed my account. This has caused my credit score drop very significantly(50plus points)Resolution: I provide all of my income verification and AmEx reinstates my credit card. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

over 11 year of old customer, and american express want to review membership reward after spending over 8000 in 2 month, where required to spend only 3000 in 3 month.what is point of having amex platinum card & not honor what they promised prior to get card and cant use their benefit when needed. simply not happy with their no reason review policy & time frame.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I received a letter in the mail stating that their targeted offers and the actual points departments do not communicate and therefore amex believes that it is ok to deceive me .  I was under the impression that since I received a targeted offer with my name on it, that they wanted me back as a customer.  The Revdex.com should advise amex to not mislead customers and to communicate properly within their departments. I have yet to receive the promised and targeted,  50,000 membership reward points. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received any correspondence from...

American Express and I see that I have not received any adjustment of points. [redacted] still shows that I would receive 60,000 miles by signing up for an American Express Skymiles card. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

While we regret the customer’s experience, our position has not changed. The consumer has not provided any new information to which we can respond, therefore, American Express considers the matter closed and no response will be sent to the consumer. Unless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond. If you have any additional questions, you may contact Customer Service at ###-###-####.

American Express mailed our response to the consumer on July **, 2016.  While we regret the customer’s dissatisfaction with this experience, the consumer has not provided any new information to which we can respond. For more information regarding this benefit, or to address this matter further the consumer may contact Customer Service at ###-###-####. Representatives are available 24 hours a day, 7 days a week to assist you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business so much favoring the Merchant and just disregarding my documents while closing and resolving the case in favor of the merchant based on documents provided by them a year back. Never expected such a horrible customer service from AMEX. Now I know why so many people DO NOT prefer AMEX cards.....
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: AMEX refuses to reissue the $20 Reward...

Card which I didn't receive, citing terms and conditions of the card. However, since I never received the card in the first place, any terms and condition that depleted its balance through fees should not even apply. In addition, the "monthly maintenance" fee is unusual in nature, and almost seems designed to exploit the situation of non-received cards.Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will wait to receive the business' letter that was mailed on June **.This case should remain open until I have the opportunity to read the letter upon arrival, as I am unaware of the content.
Sincerely,
[redacted]

Revdex.com:
I have not received any response or phone called made by the business in reference to complaint ID# [redacted] since the case was reopened so far, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We recognize the consumer’s dissatisfaction with this experience; however, the consumer has not provided any new information to which we can respond. American Express considers the matter closed and no response will be sent to the consumer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I NEVER PROVIDE A MAILING ADDRESS. NOR DO I WISH TO CORRESPOND BY SNAIL MAIL. GIVE YOUR RESPONSE HERE. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In addition to...

the aforementioned issues.  I was in contact with AMEX on [redacted].  Was told I would be reached out to by Monday, 04/**/17 and here we are.  No response from their customer anti-service.This is one issue to another with this company. 1. Forgetting to put my payments on auto-withdraw2. Sending to collection without speaking with me3. Called back, sent to Revdex.com and got the file sent back from collection to AMEX4. Paid Amex 01/**/17 and the file was shipped back to collection (in bad faith)5. Run around6. Run aroundThis is simply put; bad business. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

American Express previously addressed the consumer’s concerns on September **, 2016. As such, an additional response will not be sent to the consumer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will wait until I read their letter to see if I am satisfied. thank you for your assistance. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have attached a letter I received in the mail 12-*-15. As we discussed yesterday, that you were told by American Express they would mail me a check. As they have also told me in my past phone calls. As you can see now I am being told on page 2 " [redacted]" Why is it my job to handle this. I feel I'm getting the run around from this company and have been since Sept. **, 2015. First I was told they would mail a check within 7-10 business days. I never received. Called 1 month later. I was told they would put the money back into my account within 7-10 business days. Never received.  Now this. Please handle this matter promptly. I feel my next step is to hire an attorney. [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] I am not okay unless the business states my cards are reactivated...

and available for use as I have only made one purchase before they marked me for fraud alert and closed out my cards. Thank you, [redacted]