Cautivadora

Review: I purchased a hammock from cautivadora through living social on july *, 2013. On August *, I received two emails from cautivadora, indicating my hammock had shipped, but no tracking number was included. I attempted to call their customer service, but it was not open. I attempted to use their customer service chat. I reached an agent who informed me that the product had indeed shipped, but that no tracking number was available due to a carrier switch from ups to FedEx. Before I could get any additional information, the chat session was terminated due to "inactivity" though we were actively chatting. On August **, I received another email from cautivadora stating that I should have or would receive an email directly from FedEx with a tracking number, and if I did not get it, to contact them on their living social hotline. Since I had not received a tracking number yet, I called the hotline, which was not in service.Desired Settlement: I would like a refund of my charges, including the cost of the living social. I would also like them to pay for return shipping if the hammock is received after the refund.

Consumer

Response:

At this time, I have not been contacted by Cautivadora regarding complaint ID[redacted].

Sincerely,

Review: I purchased a Purple Mosaic Bird Feeder coupon from [redacted] on April **, 2013 for $40. I then proceeded to go to the Cautivadora website and used my redemption code ([redacted]) to place my order for the bird feeder to be shipped. On April **, 2013, I placed order #[redacted] and paid another $20.16 for shipping to Cautivadora. This payment was made via [redacted] to [redacted] (whomever that is). The receipt number for the [redacted] payment for shipping is [redacted]. On May *, 2013, I still had not received my shipment so I e-mailed the sales department to determine the whereabouts. I was informed that same day that it was scheduled to be shipped on May **, 2013 and it was delayed due to processing. I was then prompted to provide a review through [redacted] on May **, 2013 so I complained about the shipping process. At this time, (May **, 2013), Cautivadora responded to my review through [redacted] by stating that the order was shipped last week and that the delivery date is May **, 2013. May **, 2013 comes around and still no order so I e-mailed the sales department at Cautivadora to get an update. At this time, Cautivadora apologized about the non-shipment and relayed that they would create a shipping label and have the order sent on Monday, May **, 2013. That same day, May **, 2013, I received a shipping number of [redacted] from them to be shipped via UPS. Then, I received another e-mail from Cautivadora on May **, 2013 stating that my order was shipped. On May **, 2013, [redacted] of Cautivadora forwards an e-mail to me from UPS stating that UPS has my package but they had to manually enter the order. On May **, 2013, I emailed [redacted] with Cautivadora and informed her that I would like my package delivered by the next week or I would refer this complaint to the Revdex.com. [redacted] then noted that the terms and conditions stated that it could take 4 to 6 weeks and that they would simply provide the Revdex.com with the receipt because I obviously failed to read it. (Great customer service!) On June *, 2013, I e-mailed customer service and received an auto response that they are closed until June *, 2013 because they are moving and e-mail and live chat support will be down and that I should leave a detailed message and they would response on June *, 2013. I did leave a message and received no response. I've called multiple times since then with no response. I even called the legal department and guess what? No response. I even e-mailed UPS inquiring about my product on June *, 2013 and they replied on June *, 2013 that the billing information was received on May **, 2013 but their system did not indicate that the package was physically picked up from the shippers location. This is where it stands: it is now June **, 2013, I left ANOTHER voice mail today and haven't received a response. I don't even know if this is a legit company but they sure as [redacted] are still operating. I even received an email today that reads: "Hi there [redacted], So, by now your order items have been shipped to you, and you've had some time to try them out. How have you liked them so far? Good quality? Are you happy with your purchase? We'd certainly love to hear about it and so would a bunch of other customers who may be considering the same products. If you wouldn't mind taking a minute to write a review about the products you've purchased, we'd sure appreciate it. Thanks, and have a great day!" No Cautivadora, I'M NOT HAPPY WITH THE PURCHASE AND IT WOULD HAVE BEEN NICE TO DETERMINE IF THE BIRD FEEDER WAS GOOD QUALITY! I will use all social media means to spread my story as this is the WORST experience I have ever encountered in my life with a business. [redacted]Desired Settlement: I would like my $40 from [redacted] and my $20.16 for shipping paid to Cautivadora refunded BY CAUTIVADORA. No [redacted], I do not want a gift certificate because I paid via [redacted]. Cash works better for me and I have no guarantee that if I ordered again through your company (which I would be a fool to do so) that I would even receive my products. Please send my $60.16 check to [redacted]. Thank you, [redacted]

Consumer

Response:

At this time, I have not been contacted by Cautivadora regarding complaint ID [redacted].

Sincerely,

Review: I ordered a portable hammock via a Living Social Deal. It was for $59. Upon receiving the voucher from Living Social, used the voucher to order the hammock and paid $16.01 directly to Cautivadora for the shipping. That was on 7/**/13. For the last week and a half, I have tried to contact Cautivadora regarding the status of my order. When they sent the email confirming the order, they said that a second email would be forthcoming once the item was shipped. The first time I tried contacting the company, I did it through email. I rec'd a canned email response. I tried everyday via phone. I was kept constantly on hold and then eventually transferred to a voicemail system in which I left a very detailed voicemail. Today when I called I was transferred immediately to the voicemail system and then it said the voicemail box was full and hung up. This is my order # [redacted]. Order Confirmation [redacted], This email confirms that your order was received at Cautivadora. You will receive an additional email once your order is shipped. Please note this is not a bill and the total noted is just the value of your order. If you redeemed a promotional voucher or coupon it may not be reflected in this e-mail but was in fact processed and you will not be charged additional funds over the value of your coupon unless you ordered additional merchandise. Contact us if you have any questions about your order. Thanks for using Cautivadora. Order Information Additional Information Order number: [redacted] Order Date: 7/**/2013Desired Settlement: I would like my product delivered and my shipping refunded please.

Consumer

Response:

At this time, I have been contacted directly by Cautivadora regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I have not rec'd the order. I rec'd an email that the order was processing. When I responded to ask when I would receive it, there has been no response. Below please find the email with their response and contact information. Thanks.

RE: Order # [redacted]?

To see messages related to this one, group messages by conversation.

Review: Paid the company shipping charges of 17.75 for a travel hammock that was supposed to have been delivered in August by check. They cashed the check and I have never seen the hammock. Sent them multiple emails and I have never heard back. Furthermore, my last email bounced back as undeliverable and their phone number is now disconnected.Desired Settlement: Kindly have them refund my shipping charges via a check in the same amount.

Consumer

Response:

At this time, I have not been contacted by Cautivadora regarding complaint ID [redacted].

Sincerely,

Review: On 7/*/13 I received an advertisement stating that I could take advantage of a promo opportunity to save on a Hammock. $65 value and that it would cost me $28 for this $93 hammock. I purchased the promo and then ordered the hammock from Cautivadora. Invoice # [redacted]. After several weeks of not receiving the order I called ###-###-####. I was told by a Rep that I would receive it in 6-8 weeks. I wasn't happy as the summer would be over but at least I would have it for 2014 summer. To date I have not received the item. I tried calling this 877 number and it's disconnected. initially it said " not available". Then I went on their website and sent 3 requests for status and have not heard back as to the status. Their website reflects other customers who experienced the same exact issue. they are saying it's a scam.Desired Settlement: To receive my hammock that I ordered

Business

Response:

Dear Buyer,

Please let me know if this was purchased directly from Cautivadora's website or through a daily deal site so I can better resolve this complaint.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

[redacted]

So, as a follow up to my earlier email, I was advised by AMEX that I paid [redacted] $59.00 and Cautivadora $27.55 via my credit card on 7/* for a hammock that was suppose to cost $59 total ( $1229.00 value advertised by [redacted]) and now according to attached email they want another $49.99 for the hammock. That would be $67.54…as the $59.99 that I initially paid [redacted] was returned to me ( per AMEX) on 9/*. So, what’s going on and why is a Hammock advertised for $59.00 ( see link above) costing more than that? Something is not right and before I tell AMEX to dispute the $27.55 charge, I’d like to understand why I’m not just paying ( $59.00(total cost) -$27.55(already paid to Cautivadora) = $31.45

Thanx!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your response. The $27.55 was for shipping charges and will be refunded to you by Cautivadora since the [redacted] deal was cancelled.

Thank you for your patience.

Review: Merchandise ordered and paid on 7/*/13

After no response for a month, I contacted them on 8/*/13 and received an automated message stating the item was shipped.

I contacted them again on 8/*8/13 and received another automated message, now stating it had not been shipped, but would be soon.

I contacted them again on 8/**/13 and received another automated message, now stating they would contact me.

Despite multiple attempts, I have not received my merchandise, nor have I been able to get a refund.Desired Settlement: I would like a refund.

Review: I purchased a deal through [redacted] to purchase a travel Hammock. This certificate was to be redeemed through Cautivadora, and I was responsible for my own shipping charges. Cautivadora's website was very confusing, and did not offer a way to pay for the shipping costs online. I contacted them directly, and they asked that I send a check or money order directly to them via mail. I followed their instructions and sent a money order for $23.53, including all print outs of my [redacted] voucher and e-mail correspondance to ensure they understood what this money order was to be used for.

[redacted] cancelled their voucher and refunded my money for the Hammock, stating that Cautivadora did not uphold their end of the agreement for the deal. Upon receiving this message, I contacted Cautivadora to have my money order refunded for the shipping costs as the order was cancelled. I have e-mailed them and called their customer service line. Their customer service line lead me directly to voicemail. I have left 2 voicemails with all of my contact information, but have not heard from them. I have been trying to recover the funds since 9/**/13. I realize the monitary value is very low, but I am dissapointed in this company and don't think they are being fair to their customers.Desired Settlement: I want Cautivadora to refund the money I sent to them for shipping costs now that the item is no longer going to be shipped to me.

Consumer

Response:

At this time, I have not been contacted by Cautivadora regarding complaint ID [redacted].

Sincerely,

Review: I purchased the volding hammock through [redacted] on Jul *. I was advised via email from [redacted] that all orders were being cancelled due to some contact issue. I was also sent an email from Cautivadora to the same effect and stating the shipping fees would be refunded by Cautivadora. I was promptly issued a refund from [redacted] for the purchase price of the hammock and was advised that I would need to go through Cautivadora to have my $17.50 shipping fee refunded. I have left Cautivadora several messages and sent numerous emails regarding my $17.50 shipping fee refund and no one has contacted me. No phone calls, no return emails. This company is ripping off their customers.*Desired Settlement: Please promptly refund my $17.50 shipping fee.

Consumer

Response:

At this time, I have not been contacted by Cautivadora regarding complaint ID [redacted]. I have emailed them and left a voice mail since I filed this complaint, but no one has contacted me.

Sincerely,

Review: Ordered item through [redacted] promotion 7/*. Order#[redacted]. After three weeks successfully reached Customer Service and was told the item would ship in a few weeks. 8/* received email that item had shipped via UPS ground. No tracking number received. on 8/** received another email saying my item had been shipped via FedEx and I would receive email from FedEx with tracking number. If I had a problem to call an (800) number. Have had no further communication. (800) number is disconnected. Trying to reach to company on their direct line has proven unsuccessful. Have sent two email contact forms via their website and no response.Desired Settlement: Just want my product.

Business

Response:

Review: Cautivadora advertised a travel hammock that would ship in 4-6 weeks. Customer service was turned off and is no longer available. The company cannot be reached. It has been 8 weeks and they have not shipped their advertised product to anyone that purchased it.Desired Settlement: Either this company needs to ship all promised orders, or provide me with a full refund for $147.67.

Business

Response:

Review: I purchased a Hammock through Living Social for a deal of $59. This was supposed to be ordered direct through Cautivadora and have the deal applied. All that Cautivadora was supposed to charge me was for shipping. They charged me for the full price of the Hammock (129.99) and also for shipping (19.45). This occurred on July **, 2013. I have tried to call them over a dozen times since that time - never having anyone pick up beyond my initial order. I have sent complaint and request to sales and customer service to have this adjusted and they have not even replied. So, I have paid 3 times the cost of the good purchased and they have my money and no item has yet to be recieved. I WANT A FULL REFUND. I had to fight with Living Social to get a refund from their end on the original $59, because that is supposed to be permission issued by Cautivadora. However, they haven't responded to Living Social on this matter either.Desired Settlement: I want a FULL REFUND OF ALL CHARGED. Do NOT ship to me, DO NOT send me any goods. I want the full refund to my credit card for $149.44 and I also want then to contact Living Social for them to release the promotional dollars back to Living Social so they can get their money as well. My order number is[redacted] ordered on 7/**/2013

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Cautivadora has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: On July *, I placed an online order with Cautivadora. After two months, I have not received the merchandise. I have called several times and could not get through to anyone, except for once. At that time, the person didn't know anything about the order and wouldn't look anything up to offer assistance. All she said was that if I had received an email, then the order was being processed. Any time I have called, a message kicks in saying to leave a voice mail. I only was able to get a real person after many attempts at consecutive calling. None of my emails have received a response. I got two emails from the company saying was order was being shipped. The first email stated that the order would be coming by UPS ground. Nothing came. About three weeks later, I received another email from a [redacted], from Customer Service, who said the merchandise was going to be shipping soon via FedEx. Once again, nothing came. Subsequent emails have not been answered. I also sent a message via [redacted] on their page. I have not heard back from that either. When I checked their website today to see if there is another way to contact them, the physical address showed as Delaware, not NYC.Desired Settlement: I would like the item I ordered. If not, I want my money back. A friend who gave me a Groupon for it would also need her money back.

Consumer

Response:

At this time, I have not been contacted by Cautivadora regarding complaint ID [redacted].

Sincerely,

Review: I bought a [redacted] deal for a hammock on 8/*/13. I send them a check for shipping ($17.75, check number [redacted]) on August **, 2013. On 8/**/13 I got an email saying they were looking into my order. On 9/*/13 I emailed and said I hadn't received the hammock but noted that my check for shipping had been cashed. On 9/*/13 I received notification from [redacted] that they were cancelling the deal and would refund my money ($59) for the deal. On 9/**/13 I requested that Cautivadora refund my shipping charges; I repeated the request on 9/**/13. On 9/**/13 Eversave sent me an email saying they had merged with Cautivadora and were doing well and orders were being sent. On 10/**/13 my third attempt to request a refund, through Eversave, was not able to be delivered. On 11/**/13 and 11/**/13, I got emails from customer service at cautivadora saying once again that I owed the shipping charges. Today I replied with a copy of my bank statement. I have not heard from them, and this email (unlike some of the others) appears to have gone through. I was never able to get through on the phone, and now the phone is disconnected.Desired Settlement: I would like a cashiers check for $17.75 send to my winter address: [redacted]

Consumer

Response:

At this time, I have not been contacted by Cautivadora regarding complaint ID [redacted]. They did accept a letter I sent them certified mail, but I have had no response to date.

Sincerely,

Review: 4/**/13 I purchased a Living Social deal for an Amber Mosaic Bird Feeder through Cautivadora for $25. The same day I completed my order through cautivadora.com and also paid an additional $20.16 to [redacted] through PayPay for the shipping charges. The same day I also received a “new order” email from cautivadora.com

4/**/13 I received an order processing email from cautivadora.com

4/**/13 I emailed cautivadora.com to inquire when my order would be shipped.

5/*/13 I called Cautivadora times, the phones were not answered and my messages were not returned. I felt this could have been a fraudulent sale and filed a dispute through PayPal for the shipping charges and contacted Living Social. At this time, [redacted] responded through PayPal stating the order would be shipped in 7-10 business days.

5/*/13 11 business days later, I contacted [redacted] through PayPal inquiring when my order would be shipped.

5/**/13 I received a “partial shipment” email from cautivadora.com

5/**/13 I contacted [redacted] through PayPal asking for a tracking number for my order.

5/**/13 I received a “order shipped” email from cautivadora.com with a tracking number.

5/**/13 According to UPS.com, a tracking number had been created, but the packing had not yet been received for shipment. I sent another message to [redacted] through PayPal.

5/**/13 [redacted] responded to my message through PayPal stating UPS has had scanning issues.

5/**/13 I received my order. The bird feeder is damaged. The tray is bent, the bird feed is dirty. The bird feeder was not packaged properly. One piece of styrofoam was in the box which was too small and partially filled air packets. The bird feeder was rattling inside the box when I picked it up. There were not external damages to the box.

5/**/13 I called Cautivadora to discuss, no answer, left a message. Escalated my dispute to a claim through PayPal. PayPal unable to assist in this matter due to entire purchase was not made through PayPal.

6/*/13 I received an email from cautivadora.com regarding “UPS Shipping Issue” stating they have been experiencing some shipping issues with UPS and customers have been receiving damaged items. The email directs customers to advise if their shipment was damaged and a claim would be filed with UPS.

6/*/13 I replied to [redacted]s with Cautivadora informing him my purchase was damaged and sent him photos of the damages. [redacted] replied stating Cautivadora will place the claim with UPS and it would take 3-5 business days to process the claim.

6/**/13 I emailed [redacted] asking for the claim status.

6/**/13 I emailed [redacted] again asking for the claim status or claim number so I could contact UPS.

6/**/13 [redacted] cc’d me on an email to [redacted] with UPS regarding the claim that had been filed.

6/**/13 I emailed [redacted] & [redacted] asking for a claim status.

7/*/13 I emailed [redacted] & [redacted] again asking for a claim status.

7/*/13 I emailed [redacted] & [redacted] again asking for a claim status. [redacted] cc’s me on an email to [redacted] stating he sent the claims paperwork to Cautivadora and is waiting on Cautivadora.

7/**/13 I emailed [redacted] & [redacted] asking for a claim status.

7/**/13 I sent another email to [redacted] asking for a claim status. [redacted] responded that he only has the ability to start/initiate the claim and once that is done all correspondence flows through the actual shipper.

7/**/13 I emailed [redacted] & [redacted] asking for an update.

7/**, 7/**, 7/**, 7/**, & 7/** I emailed [redacted] & [redacted] again asking for an update. I also called & left messages on 7/** & 7/**, still no answers.Desired Settlement: I want to be refunded the $25 I paid for the bird feeder and refunded the $20.16 I paid for the shipping charges.

Consumer

Response:

At this time, I have not been contacted by Cautivadora regarding complaint ID [redacted].

Sincerely,

Review: I ordered this product on June **, 2013 I received notice that the order was processing on July [redacted]. I received notice that the order shipped on August *. I responded and asked for a tracking number. I received this response on Aug *; Dear [redacted], We apologize we were not able to reply to your inquiry right away. I have your order number here as [redacted]. It appears here that your order is shipped already. However we can't locate your tracking #, we will follow up your order and will get in touch with ups for the tracking number. We will contact you as soon as possible for the details with regards on your order. I hope this answers your questions. If you have other inquires you can contact us through .CRM on the website, via e-mail at [redacted] or you can simply call us at ###-###-#### from 7am to 3am EST. Thank you for Shopping with us. I have called and emailed them asking for the tracking number. It's now Aug ** and I still have no merchandise and no tracking number. These guys clearly sold something that they don't have. This entire experience feels extremely shady.Desired Settlement: Once this is delivered, I'm going to go to the social media outlets and alert any future potential buyers to avoid this company. This is horrible business practice and they do NOT deserve the A- Revdex.com rating you have given them!! Others should be warned!!

Review: I ordered an item from this vendor initially in July 2013 via Living Social. I was notfied the item had shipped. Later I received an email from both Living Social and Cautivadora indicating a dispute with each others' practice. I still desired to obtain the item and attempted several times to order without success, I finally was able to order the product with proof being the charge showed up on my charge card account. I received an email indicating the item shipped 11/**/2013. To this day I have not received the item.

My initial order number was **-[redacted]made on 7/**/13, That order was confirmed as shipped 8/**/13. Then listed as reoder on the Cautivadora website.

Second order was **-**but was listed as unpaid on their website. (My card was not charged so I thought it must have been a glitch.)

Third order [redacted]on 11/**/13 was charged to my card and indicated it was shipped 12/**/2013.

I have made many attempts to contact this vendor. Now their phone number is no longer in service.Desired Settlement: I would like the charge refunded to my account or delivery of the item. I don't want to ever do business with them so whatever it takes to make them go away without gaining unearned money from me is the desired outcome.

Consumer

Response:

At this time, I have not been contacted by Cautivadora regarding complaint ID [redacted]. The amount of the complaint is $39.99.

Sincerely,

Review: I previously purchased the [redacted] deal for the Hammock. When that deal fell through, I filed a dispute and got my money back. Cautivadora then emailed me after that and said they had the same hammocks on special and were offering them at a discount price. I ordered one on November **. I received notification it was shipping on December ** but the email contained no tracking information. Repeated attempts to contact the seller have been ignored and the hammock has never arrived.Desired Settlement: I have already disputed the charge with my credit card company, so I am not asking for a refund at this time.

Consumer

Response:

At this time, I have not been contacted by Cautivadora regarding complaint ID [redacted].

I did dispute the charge and my credit card company refunded my money.

Sincerely,