Cautivadora

Review: I purchased a travel hammock on July *, 2013. After the order was processed and I was charged I received a notification of order. to this date I have received NOTHING else from the company. I have sent 5 emails to the customer service department, left a voicemail, tried online support and called their customer service number and waited on hold for over 30 minutes attempting to speak with a customer service agent. NOTHING has come of it.Desired Settlement: Their customer service is literally the worst I have ever dealt with, and the policy needs to be changed immediately. More importantly, I would like my order to be honored or be refunded the $59.99 cost of the item plus $19.99 shipping cost!

Business

Response:

Review: I ordered a product. I received no less than 3 emails saying it had been sent for delivery. No delivery was ever made. Many many calls and emails produced zero results. I got another email saying that they would refund my bank - and 5 weeks later they failed to do so. This has been going on for four months now. There is no way to contact the company as they disabled the phone lines and do not bother to respond to email.Desired Settlement: Refund my money. Let everyone know what a terrible company Cautivadora is, and how little business ethics they have.

Consumer

Response:

At this time, I have not been contacted by Cautivadora regarding complaint ID [redacted].

Sincerely,

Review: On July * of this year, I ordered a travel hammock through a living social deal. On 8/*, I received a shipping notice. I ve called multiple times, emailed multiple times to understand the delay. As of today, the product has still not arrived. At this point, I'm not sure the item exists and would like a refund on the order.Desired Settlement: A full refund and written apology

Business

Response:

Dear Buyer, We apologize for the inconvenience, but please be advised that Living Social never paid us for the travel hammock deal which is in breach of our agreement with them. It is due to this that the hammocks were not shipped. Cautivadora stands behind their deals and tried in earnest to fulfill the orders. Cautivadora tried, in good faith, to resolve the issue with Living Social but Living Social has cancelled the deal. Cautivadora will be refunding your shipping fee.

With sincerest apologies, Cautivadora, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Review: I placed two orders 7/*/13 using a [redacted] voucher. My Cautivadora Ltd order numbers are [redacted] and [redacted]. In addition to the voucher purchase, Cautivadora charged my credit card a total of 32.02 for shipping and handling fees. As of 9/**/13 I have not received the ordered items or a refund for shipping charges. [redacted] refunded the cost of the voucher, however Cautivadora has yet to credit my account the 32.02 for shipping. I've attempted to address the issue directly with Cautivadora via email on 8/**/13, and 9/**/13; I attempted to phone the company on 9/**/13. Thus far all of my attempts have gone unanswered.Desired Settlement: An immediate refund of 32.02 for shipping fees.

Consumer

Response:

At this time, I have not been contacted by Cautivadora regarding complaint ID [redacted].

Sincerely,

Review: Upon ordering a travel hammock through an online deal with [redacted], I was informed weeks after my purchase that the deal had gone bad and that Cautivadora was not adearing to its contract. Although I was refunded my purchase amount with [redacted], I was not refunded my shipping amount by Cautivadora. No product was ever received and the order was canceled, thus because nothing was shipped there shouldn't be a shipping cost. Moreover, I have requested over 20 times to be removed from Cautivadora's subscription list and all of them have been ignored.Desired Settlement: I paid $16.48 for shipping, which never occured. I request being refunded what I paid and also request to be removed from Cautivadora's subscription list.

Review: I ordered two hammocks from this company. I never received the hammocks and never received a refund.Desired Settlement: Refund my money. I paid $306.84 and I expect this horrible company to refund my money.

Consumer

Response:

At this time, I have not been contacted by Cautivadora regarding complaint ID [redacted].

Sincerely,

Review: I purchased 2 vouchers on Living Social for Foldable Hammocks from Cautivadora. The vouchers state to allow 3-4 weeks for delivery. On July **, 2013, I went on Cautivadora's website and ordered one of two of the hammocks. My credit card has already been charged for the price of both vouchers ($59 per voucher), as well as a charge from Cautivadora for the balance (S&H--$23.43). I received a confirmation email from Cautivadora that my order was received and I would be notified when the item was shipped. I have never received any confirmation or the product ordered. I have attempted to reach customer service 4 times via telephone and once via email. I have left 2 voicemail messages asking for a return call and status update and have never received a return call. My email inquiry was replied to on August [redacted] with a generic message saying my order was being processed and to contact them with any questions....which of course you cannot get ahold of anyone when attempting to contact them.Desired Settlement: I would like Cautivadora to reimburse me for all paid monies...both the cost of both Living Social coupons and the additional charges they have put on my credit card for the first ordered hammock never received...Total amount paid: $141.43.

Business

Response:

Review: I ordered a folding hammock from this company on July [redacted]. It was a deal that I had purchased through [redacted]. The conditions of the deal stated that it would be delivered within 3-4 weeks. It has now been over 6 weeks and I still have not received the hammock. I have tried multiple times to contact the company through the customer support line without any response. When I call it goes to voice mail and they have not returned my call. I have also submitted a request on the company's website and have not received a response. Since then, I have read multiple online complaints about this deal and the purchasers dissatisfaction with the company.Desired Settlement: I would like to have the delivery of this hammock expedited and a refund of my shipping charge. If this is not an option, I would want a full refund of both the price of the item and the shipping charge.

Business

Response:

Review: I ordered a "travel hammock" through this company with a [redacted] voucher on 7/*/13 where they charged me and additional $16.48 for shipping and charged it to my credit card on 7/*/13. I have not yet received my item and have attempted to contact them multiple times to no avail. I have sent many emails with no response and made many phone calls where no one answers and saying to leave a voicemail but the mailbox is full. I received an email 8/*/13 that stated my order was shipped but there was no tracking number. I received an additional email 8/**/13 stating I would receive an email from fed ex with a tracking number in 1 week and if I did not, to call their customer service number which was provided. I called that number which was disconnected. I put in a dispute with that charge with my credit card company today.Desired Settlement: I want them to refund me the $16.48 for the shipping of an item they did not ship.

Business

Response:

Review: I ordered an item from this company on 07/**/2013 received the confirmation of my order received notice on 08/**/2013 that the item has shipped. As of today 08/**/2013 I have received nothing. I emailed company received one response that stated I should be getting a tracking number from Federal Express even tho system stated it was coming UPS... I have never received an email with a tracking number, I have called the company, emailed the company and tried using the online chat support system... No one is ever available and they don't respond to messages.. I am now out the money that I sepnt and the product.... Will never buy another item again from this retailer....Desired Settlement: If I am unable to receive my itme I would like a refund

Business

Response:

Review: On July *, 2013, I ordered a foldable travel hammock through the online store. I used a voucher ($59.00), which I purchased from [redacted] which would have allowed me to get the hammock for free from Cautivadora, if I paid the shipping to Cautivadora. On July *, they sent an email saying the order was in 'processing' and they would send another email upon shipping. The order number was given as '[redacted]'. On July **, Cautivadora took payment from my debit account for $19.45, the amount of shipping. I have heard nothing from them since, nor have I received my order. In August, I used their online Contact Form to submit a request for follow-up on my order, but received no response. I've sent emails to their customer service email and received no response. They have a Live Support service on their website which is offline, but allows you to leave a message. I've left a message and no response was received. I tried calling the phone number listed on their website. That phone number is 'temporarily disabled'. [redacted] has agreed to give me credit for the voucher I purchased through them. But I would like to get a refund from Cautivadora for the shipping they charged me ($19.45). Or if they provided the product I ordered, that would be fine too.Desired Settlement: I would like to get a refund from Cautivadora for the shipping they charged me ($19.45) or delivery of the product I ordered.

Business

Response:

Review: I purchased a [redacted] deal for a travel hammock through Cautivadora's website. I redeemed this deal on July *, 2013 and was immediately charged the shipping and handling by Cautivadora on my credit card. On the [redacted] I got an email saying my order was being processed. After a few days of not getting another email with a shipping date I began attempting to contact Cautivadora to inquire about an estimated delivery date. Since the middle of July I have called and left voice mails a few times a week. I have tried their online customer service 'live chat' many times. I have sent numerous emails. I have even sent a letter through the regular mail. I have attempted to make contact with this company probably 30-40 times and nobody has ever contacted me back. [redacted] told me that many people had complained with a similar issue and they credited me the amount of the deal that I paid to them. They answered on the first call and were very pleasant to work with and very apologetic about their relationship with Cautivadora. A little over two weeks ago I received a mass email saying there was some trouble with the deal and that if those who purchased the travel hammock through [redacted] still wanted the item we could get a discounted rate. I did want this hammock, so I continued to try to contact Cautivadora to discuss possibly still purchasing directly through them. In this email I got they gave us a specific ext. number to use as well as a specific email address saying that they had a special team devoted 24 hours a day for the next two weeks to the group of people who had gotten the original [redacted] deal. Still, no answer. I want my $17.70 shipping and handling refunded. I was prepared to wait a little while to hear back after my initial email and voice mails because I understand a company could be busy, but like I said, I've tried dozens of times in as many different ways I can think of to contact this company and have never reached anyone. I think this is the worst business I have ever dealt with. I'm a patient person, but I've waited over two months for a response. Cautivadora processed my shipping and handling payment on the very day I made the purchase. Most companies wait until the order is processed and ready to ship. If Cautivadora was adequately staffed to sign up to do a [redacted] deal...and then take my money so quickly...they should be staffed enough to return a call...or an email...or have your live chat support available...or, even send me some snail mail back. I hope that I'm not the only one to complain about this situation. I wouldn't want anyone else to get taken by this terrible company, Cautivadora.Desired Settlement: I would like for someone to contact me to explain what took so long and apologize to me. I ordered this product well in advance for a trip I had planned and didn't get to take it. I have spent LOTS of time trying to contact this company. I would also like my credit card to be refunded for the shipping and handling.

Consumer

Response:

At this time, I have not been contacted by Cautivadora regarding complaint ID [redacted].

Sincerely,

Review: Purchased a [redacted] deal for an Adirondack Chair through Cautivadora on May [redacted], 2013. I didn't receive a confirmation of my order until June [redacted], and from there the customer service was just horrid. Attempted calls went unanswered. Emails were ignored. Until finally, one day, I got an answer in a chat. Below is that chat. Request Details back to my account Order Status: Completed Date Opened: 6/**/2013 Department: General Opened by: Customer Last Action Date: 8/*/2013 User/Date Message Customer 6/**/2013 1:10:22 PM My order still hasn't shipped after a month. This is preposterous. Nobody is available on online chat ever, nor are calls or emails returned. Staff ([redacted] ) 7/**/2013 10:20:48 AM Hi [redacted]! We do apologized for the inconvenience and I really understand that you want to have the orders you purchased. May I please have the order # so I can check the status? Thank you! [redacted] Customer 7/**/2013 10:54:16 AM Order number: [redacted] Order Date: 5/**/2013 Staff ([redacted] ) 7/**/2013 11:03:33 AM I have your order number here as [redacted]. It appears here that your order is "processing" which means warehouse has received the order and will ship the item any time soon. Please note, [redacted] deal voucher orders can take 4 to 6 weeks for delivery. We are working to get them out faster and on average right now they are running about 3 to 4 weeks but you allow 4 to 6 weeks to receive their package. We will send out an e-mail with the tracking number once the order ships. I hope this answers your questions. If you have other inquires you can contact us through .CRM on the website, via e-mail at [redacted] or you can simply call us at ###-###-#### from 7am to 3am EST. Thank you for Shopping with us. [redacted] Customer 7/**/2013 11:44:44 AM But it's already been ten weeks. That's the problem. I could've bought the same chair and walked it home from NYC in a shorter amount of time. And you say it's been 3-4 on average? So why am I getting the shaft here? Can my wife and I just get refunds? Staff ([redacted] ) 7/**/2013 5:51:40 PM I understand that its been 10 weeks now. Please read the shipping terms on our site it states how long products take to ship, please also note that we require customers to read and agree to shipping terms before they checkout http[redacted] In ups website if the tracking number has been created or the label has been created normally it will update in the next 2 to 3 days but with us why it hasn't updated even after a month? UPS took shipments where they did not scan in the packages so no tracking information shows if it has been more than 2 weeks and they have not received the order write down the order number and give the list to me we must report them to UPS and make a claim packages are insured UPS pays the claim and we re-ship the package asap. Let them know UPS will contact them and ask if they received the order they must be truthful and say they did not receive it. Once you do the following let us know Thank you! [redacted] Customer 7/**/2013 6:37:32 PM Your statement about UPS is basically unintelligible. I don't have the slightest clue what you're asking me to do. Further, when you say 4 to 6 weeks, I assume that doesn't mean ten. Regardless of the terms and conditions, it is clear you have back pedaled enough to not answer my question about whether or not I can have a refund. So now I have a different question. When will my order ship? And what does this have to do with UPS? Customer 7/**/2013 6:43:12 PM This is from your own Terms and Conditions. We will ship your product as it becomes available. Usually, products ship within 7 to 10 business days of being processed, except "deal site" orders for high volume deals may take an additional 4 to 6 weeks.. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for shipment. Now, my chair was in stock when I ordered it, meaning 7-10 days to begin with. Then you have the deal site clause, adding 4-6 weeks. Lets give you the benefit of the doubt and say an additional six weeks. So that's 42 days, plus ten. So a 52 day turnaround time. Here's the rub. Today is day 64. I ordered a summer item that ill probably not see until the winter. And it being day 64 puts you in violation of your own terms and conditions. Furthermore, you ignored all communications from me and did not keep me informed on the order as you said you would. So there's another violation. Just tell me when ill get my [redacted] item so I can stop dealing with you people. Please. Customer 7/**/2013 7:18:50 PM From your first message - "We will send out an e-mail with the tracking number once the order ships." From your most recent message - "UPS took shipments where they did not scan in the packages so no tracking information shows if it has been more than 2 weeks" So what, then, is the truth? Will I get a tracking number? Will I get a chair? Will I continue getting the run-around from a company that is relatively unknown and will remain that way unless they drastically refine their business practices? I think I'll get the third one. What do you think? Here's the deal. The last day I can dispute these transactions (actually, it's not a transaction because I haven't recieved anything in return, so let's call it a donation for now) with my bank is August [redacted], a full 12.857 weeks from the date I ordered. Because I'm a nice guy, I'll give you guys until August [redacted] to deliver me BOTH chairs, the one for myself, [redacted], and the one for my wife, [redacted] (who is far too nice to deal with you people, so you get me instead). August [redacted] is a full 12 weeks from the date I ordered. You know, since you clearly need 6 weeks PER CHAIR to put them in a box with a tracking number for the over $300 we gave you (like I said, donation). If I don't have those chairs on August [redacted] by the time my head hits my pillow, you can rest assured we'll be at the bank filing a dispute on the [redacted]. Staff ([redacted] ) 7/**/2013 6:44:27 PM We had a few issues where packages were picked up by UPS but they failed to scan them in so the tracking information did not update. We will contact UPS for resolution and normally it takes 1-3 days for them to respond. Once UPS confirm you did not receive we will send a new one, the product is insured plus shipping. We will be giving UPS your contact information and they will be contacting you please tell them what you told us that you never received the package so we can recoup from them your shipping and the cost of the Adirondack Patio Chair Color: Green ). We sincerely apologize about this.Someone from our office will call you back within 1-3 days to provide you with the update. Customer 7/**/2013 1:43:09 PM So let me get this straight. You tell me someone will call within 1-3 days to update and they don't call? Very good service. As for UPS, I didn't hear from them either. So yeah, this still feels like one hell of a scam to me. And my wife's order? What of that? Like I said. August [redacted] is my chair delivery deadline. Time is ticking. Customer 8/*/2013 7:22:36 AM Good news! I got my shipping confirmation today!! Now all I need is a tracking number and we'll be set. Because frankly, this is the exact same email I've always gotten from you except you wrote at the top that my order has shipped. Nearly three months after ordering, I deserve a tracking number. Send one to my wife, too. _____________________________________________________________________________ Ok, so there's the chat. As you can see, it ended on 8/*. I never did get a tracking number. But here is the email that stated it was shipped. from: [redacted] reply-to: [redacted] to: [redacted] date: Thu, Aug *, 2013 at 6:59 AM subject: Order Shipped # [redacted] Shipping Confirmation [redacted], This email confirms that your order was Shipped. Contact us if you have any questions about your order. Thanks for using Cautivadora. Order Information Additional Information Order number: [redacted] Order Date: 5/**/2013 Billing Address Payment Information [redacted] US Payment Method Online Credit Card Order Summary Shipping To: [redacted] US Shipping Method UPS - Ground Tracking Number [redacted] Adirondack Patio Chair Color: Green $329.00 x 1 $329.00 Subtotal: $329.00 Discount: $0.00 Shipping: $37.71 Sales Tax: $29.20 Total: $395.91 Checkout Questions Is this a gift order in need of expedited processing?: Yes I have read, understand and agree to the Terms & Conditions listed in the link below. I have specifically read the Shipping Terms as listed in the Terms & Conditions and hereby agree to those Shipping Terms.: Yes ------------------------------------------------------------- Then this. ----------------------------------------------------------- rom: [redacted] reply-to: [redacted] to: [redacted] date: Fri, Aug *, 2013 at 1:07 AM subject: Follow Up - Order # [redacted] Phone: ###-###-#### [redacted] Hi there [redacted], So, by now your order items have been shipped to you, and you've had some time to try them out. How have you liked them so far? Good quality? Are you happy with your purchase? We'd certainly love to hear about it and so would a bunch of other customers who may be considering the same products. If you wouldn't mind taking a minute to write a review about the products you've purchased, we'd sure appreciate it. Thanks, and have a great day! Please Review These Items You've Recently Purchased [redacted] Adirondack Patio Chair Color: Green Review This Item Cautivadora Phone: ###-###-#### ________________________________________________________________________________...⇄ Ok, so, looks great, right? Wrong. Because on August [redacted], I got this email. from: [redacted] reply-to: [redacted] to: [redacted] date: Tue, Aug **, 2013 at 4:58 PM subject: Federal Express Shipping Dear [redacted] Customers, Please be advised that we are using Federal Express to ship your orders. You will be receiving an e-mail confirmation that comes direct from Federal Express with your tracking number, in addition to an e-mail that comes from Cautivadora noting that your order shipped. The Cautivadora e-mail may not include the tracking information. If for some reason, you do not receive the Federal Express e-mail please contact customer service, at the [redacted] Hotline at Cautivadora ###-###-#### and we will be able to provide you with this information. Thank you for shopping Cautivadora!! Best Regards, [redacted] Customer Service ________________________________________________________________________________...⇄ To hell with this. I want my money back. I can't get my time back, unfortunately, because this wasted a lot of my life that I can't have back. All because some upstart online business decided to run a scam through [redacted]. Oh, and by the way? The jerks even taunted me on twitter. [redacted], Your Tweet got favorited! [redacted] In Reply to Cautivadora NY [redacted] @CautivadoraNy perhaps you should ship the order I placed in May? Just a thought. 06:03 AM - ** Jul 13 Favorited by Cautivadora NY Cautivadora NY @CautivadoraNy Online Department Store See what else @CautivadoraNy is favoriting.Desired Settlement: I would like to be reimbursed for my transaction with Cautivadora and also for the cost of the [redacted] deal that started this entire ordeal. [redacted] has been contacted and will not refund said deal as it has been redeemed (ultimately for a product I never received). I have little to no interest in receiving this item anymore.

Review: I placed an order in July *, 2013 (Order #: [redacted]). I bought a coupon through Living Social for $59.00, using this coupon to buy a Foldable Hammock (Blue) at Cautivadora online. I also paid 16.48 shipping directly to Cautivadora. On July [redacted], Cautivadora sent an email notifying me that the order was "processing." I sent an email on July ** asking how long the delivery was going to take and did not get a response from Cautivadora. In July ** around 8am and July [redacted] at 2:15pm, I called Cautivadora but was always sent to a voicemail, leaving a message with my name, order number, cellphone number and information, but Cautivadora never returned my calls or previous email. In a couple of days will be a month since I order the hammock and I have not received an email, notification, or return to my phone calls. I don't think ground shipping takes close to a month to deliver from NY to VA.Desired Settlement: I want the product I ordered and paid for, to be delivered. If they cannot do so, I want the money I had spent to be returned. Thanks.

Consumer

Response:

At this time, I have not been contacted by Cautivadora regarding complaint ID [redacted].

Sincerely,

Review: I placed an order using a [redacted] voucher on July *, 2013. Today, September **, 2013 I STILL have not received my order. My online account still says processing despite the fact that I have been charged for shipping. I have emailed this organization 3 times and called countless times. Not only do they not answer the phone but their answering service doesn't even allow you to leave a message on most days. Twice I got a message saying they were just plain old unavailable by phone on that day and to try back another day! On the website itself, the online help feature is disabled and reads OFFLINE! A week ago I received a short response to one of the many emails I sent a while back saying that they were behind and needed time to catch up, but there has been NO follow up since then. I'm tired of waiting and am 100% sure this organization is nothing but a scam and that they never intend to ship goods to customers. I called [redacted] and told them I had an issue and they refunded the price of the voucher without question, which leads me to believe I am not the only one who has had problems with this company. Cautivadora still has the money I paid for shipping- which they definitely have not done.Desired Settlement: At this point, I don't even want the product anymore. I want a refund of the shipping charges I have paid to this organization in exchange for nothing but a 2 month long headache. I want to be done dealing with this company, which I will NEVER purchase from again.

Business

Response:

Review: This company not only charged my credit card for an order on 5/**/2013, but still have not received the product. I have been trying to contact them for months. They finally got back to me and lied and said [redacted]. Then they were supposed to ship a new one Fed Ex, I still have yet to see that. Here it is, 7/**/2013 and no one is fixing this issue yet they have had my money for over a month. This company is horrible and a scam. I am not the only one having this issue with them. STAY FAR FAR AWAY.Desired Settlement: I either want my stuff or a refund.

Business

Response:

According to FedEx the item was delivered on August [redacted]. I wanted to respond and confirm that they did receive the product.

Thanks,

Consumer

Response:

I finally did receive the product 3 months and numerous complaints, after it was ordered and charged for the item. I had to contact them over and over again via email because they don't answer the phone. I filed this complaint over a month before I received the product.

Review: I purchased a [redacted] voucher for Cautivadora for a hammock on july **,2013. when redirected to the Cautivadora website to purchase my hammock and use the voucher, it clearly states that if using a [redacted] voucher, delivery of item would be 4-6weeks. I understand that. we are now in sept and I have yet to receive said product. I received 1 email communication letting me know they received my order,and that was the last time I have had contact with this company. I have called several time, at different times of the day and have been on hold with customer service for greater than 15 minutes sometimes. I even left a voicemail as prompted with all my contact information and have yet to receive a return call. I would like my hammock overnighted and a full refund issued,since I wasn't able to use the hammock during the warmer months when I had wanted it for that.Desired Settlement: deliver my item overnight and a full refund for all the hassle and blatent disregard for a voicemail and for lack of customer service. I have phone bills to prove my attempts at calling with wait times.

Business

Response:

Review: I purchased a travel hammock through one of Cautivadora's online promotions in December 2013. I never received the product. I contacted Cautivadora on-line, via e-mail, and by telephone without response. In fact, the telephone number says it is "temporarily disconnected". Its apparently been "temporarily disconnected for a number of weeks. I lost a little over $50 and would like it back.Desired Settlement: Refund.

Consumer

Response:

At this time, I have not been contacted by Cautivadora regarding complaint ID [redacted].

Sincerely,

Review: I purchased a Hammock through Living Social deal on July 2013. I redeemed it (Order: [redacted]) and still got charged shipping fee from Cutivadora. As of July I have been requesting a tracking #. Every time I contact e-mail or call they gave me a different story. Staff ([redacted]) 8/*/2013 3:05:11 AM Hi [redacted], Your order is shipped as of 8/*/2013. We will email the tracking information within 1-3 business days. Thank you! Staff ([redacted]) 8/*/2013 3:25:41 PM Hello [redacted], We apologize for any confusion. I am looking on your order [redacted] on our system. It looks like order is in Shipped Status. We shipped the package via FedEx, they will send you the tracking number since we don't have a tracking update yet on our system. Please check your Spam/Junk Mail folder too. I hope this answers your questions. If you have other inquires you can contact us through .CRM on the website, via e-mail at [redacted] or you can simply call us at ###-###-#### from 7am to 3am EST. Staff ([redacted] ) 8/*/2013 5:12:45 PM Hello [redacted], We have just closed the negotiation with FedEx as a new carrier so we can ship items faster than UPS. We are still integrating the FedEx automated tracking to our system that is why tracking is not available yet. We are looking forward to have it finished sooner this weekend so we can also provide the tracking numbers of the items that have been shipped. We appreciate your patience on this. We apologize for the delay. But this big shift that we in Cautivadora has made to change Shipper/Carrier is a great step to deliver items much faster than the old carrier. We only need your patience while we are upgrading and integrating the automated tracking system for FedEx. Also, please always check your spam/junk mail folder for possible tracking number notification that FedEx may have gone ahead. Thank you for the opportunity to assist you. Horrible customer service!!!!Desired Settlement: I WANT a refund for the item which was $49 + 19.42 (shipping) = Total $68.42

Consumer

Response:

At this time, I have not been contacted by Cautivadora regarding complaint ID [redacted]. Company sent a general e-mail to all customers but I have nto heard directly adn I have NOT recieved a refund.

Sincerely,

Review: I made a purchase with Cautivadora on July [redacted] (Order# [redacted]). After three business days I contacted the company by web chat through their website due to the product not having shipped yet. I was informed the product would take 4+ weeks to ship so I requested that my order be canceled, which they readily agreed to. They informed me it would register with my bank in 2-3 business days. I never received a refund. I then repeatedly tried to contact them for more than two weeks through their website and by phone without success. They were not answering their phones or webchat, so I left a pair of messages through both mediums. No response was received. Finally, I contacted Living Social on July [redacted] (I made the purchase with Cautivadora via a Living Social coupon), and they indicated that they would be happy to refund my purchase of the coupon, but that Cautivadora had marked it as "used", and would need to change its state back to "unused" before they would be able to issue my refund. The representative I spoke with at Living Social ([redacted]) called Cautivadora directly and was able to get hold of them by phone. He advised me to call the company since he was able to get hold of them. I proceeded to call, and was able to get hold of them. The representative at Cautivadora indicated he wasn't sure why the refund wasn't issued, and that he was very sorry, and would have it issued within 2-3 days. I was to contact them if I didn't receive it. Well, I never received it. I contacted Cautivadora earlier today by web chat and spoke to someone with the user id "[redacted]", and was told the purchase was non-refundable. He then immediately ended the chat session with me, and I have been unable to reach them.Desired Settlement: I want what I was charged for shipping ($23.43) on the product refunded, and for them to notify Living Social that my purchase has been canceled so that I can get the refund that Living Social has agreed to give me once notified of order cancelation. Thank you.

Consumer

Response:

At this time, I have not been contacted by Cautivadora regarding complaint ID [redacted].

Sincerely,