Cautivadora

Review: Using my debit card, On 7/*/13 I ordered a foldable hammock from Cautivadora using a LivingSocial coupon for 59.95; all I needed to pay Cautivadora, if the coupon was honored, was shipping. Received email that my order was processed. Checked bank account and noted that I had been charged 153. 39 (the full normal amount of the hammock plus shipping). I called the Cautivadora customer service several times and could only leave a message. No return calls from Cautivadora. Called LivingSocial and they said they'd contact Cautivadora. Days later, LivingSocial sent me an email telling me to call Cautivadora customer service. Later I received email from Cautivadora stating my order had been cancelled. I checked my bank account, noted the charges from Cautivadora had not been refunded and immediately called Cautivadora customer service number; to date no call back, no hammock and no refundDesired Settlement: I would like Cautivadoraa to immediately refund me the over-charge, accept the LivingSocial coupon and send me the foldable hammock I ordered prior to August **, 2013.

Consumer

Response:

At this time, I have not been contacted by Cautivadora regarding complaint ID [redacted].

Sincerely,

Review: Ordered 2 hammocks through a [redacted] deal on July **, 2013. Paid a total of $38.98 for s/h directly to Cautivadora. I understood that it would be 4-6 weeks for processing. Sept *, I emailed and tried to call only to get a voicemail saying they were closed for the holiday (it wasnt a holiday). I got an email from [redacted] stating that the deal had been cancelled and they refunded me for the charges that I paid them. This was the first I had heard of any issues with delivery of the products. I left a voicemail at Cautivadora to call me back. Never got a response. I have emailed 3 times since and called twice leaving voicemails. I have never received a response. I have been trying to get a response to get my shipping charges refunded by Cautivador numerous times now. I suggest this company go out of business. Their customer service is horrible. You can never get anyone to answer the phone or email you back. I just want my $38.98 refunded. I dont see why it is so difficult when [redacted] had no problem doing their part.Desired Settlement: just refund my shippping charges of $38.98

Consumer

Response:

At this time, I have not been contacted by Cautivadora regarding complaint ID [redacted]. I received an auto response stating it would be up to 30 days to receive my refund and that 30 days has passed. I have emailed and tried to call them again with no response.

Sincerely,

Review: I ordered two hammocks July [redacted](paid 3rd party for deal and paid Cautivadora through Paypal for the $46.98 shipping of two separate orders). I had subsequently gotten notice of the cancellation around September 10 but never saw a refund for the shipping. I had tried to go through Paypal to no avail and they had already paid Cautivadora the shipping for a product I never received.

I have tried to contact Cautivadora but their email address does not work, their phone number is disabled and I have no way of contacting them to get my refund. After finally figuring out to check the Revdex.com, I saw other complaints and saw prompt responses from the company.

This is my last resort and I am submitting a complaint to the Revdex.com in hopes of getting a response from Cautivadora that they will be issuing me a full refund for the two shipping charges for two hammocks I never received.

My two order numbers were [redacted]and [redacted] and I had received confirmation of those cancellation orders on November [redacted].Desired Settlement: Full refund of the two $23.49 shipping charges that paypal paid directly to them and paypal directly took money from my bank checking account. Paypal does not need to be involved since they just handled the payment. Cautivadora has my $46.98 and I demand it back!

Consumer

Response:

At this time, I have not been contacted by Cautivadora regarding complaint ID [redacted].

Sincerely,

Review: I initially purchased the [redacted] deal for the folding green hammock from Cauvitadora. After a few months, I received notificaiton that the deal was off. A few months after that, I was sent an email from online company that they could fulfill the order for the same price, if I wanted to order directly from them. I input my billing info and have waited almost 5 months. NO hammock and no reply to my email. They do not answer phones.Desired Settlement: I would love to get the hammoxk ASAP or I want my money back ASAP.

Review: On 7/**/13, I placed an order through the Cautivadora website for a foldable hammock. I was given order number [redacted]. The site later said the order was shipped a few days later but there was no tracking number given. In the last two weeks, I have sent four emails and left two messages with their customer service contact information. I have heard nothing back. Their customer care phone number goes immediately to voicemail. This experience has been extremely frustrating.Desired Settlement: I would like the product I had ordered to be sent immediately along with a tracking number for delivery.

Business

Response:

Review: On July [redacted] I purchased a living social deal ($59) for a foldable green hammock. On July [redacted] I went on the site to make the purchase and use my deal and was notified of a $16.00 shipping charge. On 7/* my Amex was charged $27.54 for tax and shipping. I did not receive any acknowledgment of the purchase until an email sent on 7/** which listed my order as "processing." It is now 8/**, and despite numerous attempts to contact customer service, I have not heard anything back. When calling, I am automatically sent to a "customer service voicemail." When emailing I get an automatic response. I have not gotten any response back from a live human.Desired Settlement: I wish to cancel this order as I do not wish to do business with a company with such poor service. I have also contacted living social to have my deal refunded. I would like the tax and shipping paid to Cautivadora refunded as they have not fulfilled any service at this point.

Business

Response:

Review: Hello: Cautivadora offered a "Living Social" for a hammock, which I purchased several weeks ago. They charged me for shipping immediately, and then said it shipped fed ex. No tracking number was provided. and then they have yet to deliver. no response. no one answer phone or emails. this place is a scam. get these guys shut down!Desired Settlement: I want a full refund on my item, and shipping costs.

Business

Response:

Review: Confirmation of order 7/*/13 Order processed 7/**/13 Order has never been shipped. Customer service does not return emails or voice mails in a timely manner. Customer service refers to hidden policies regarding shipping. Company charges for shipping but never ships product. My order is AB [redacted].Desired Settlement: I would like a refund for the shipping charge and for delivery to be completed. This product was to be used for the beach in summertime but I have no way of knowing when or if they will ever ship the product. Thank you

Review: On April **, 2013 I ordered a Mosaic Bird Feeder from the website. On May **, I received a partially shipped message to my email. Another week has passed, so I decided to email the company for a tracking number for the package. I received no response, so I called the company. They had told me that they were having issues with UPS and that UPS had my package. I asked for a tracking number, and they immediately emailed me one, along with an email that my package had shipped. This occurred on May **. I checked the tracking number with UPS today, and also called. UPS said a label has been made for my order, but they have not yet received my package from the seller. I tried calling the company about 12 times today, was put on hold, and then sent to a voicemail. My credit card has been charged the day my order was placed.Desired Settlement: I would like the package to be delivered because it was a Mother's Day gift that is now long overdue. If it cannot be delivered I would like my credit card to be refunded.

Consumer

Response:

At this time, I have not been contacted by Cautivadora regarding complaint ID [redacted]. LivingSocial could not get them to send me the item, but they gave me a credit of $25. It was not the full amount I paid, but I took it over not getting anything. I have since called Cautivadora, left a voicemail and sent them another email but I have received no response.

Sincerely,

Review: This company emailed me with a couple different shipment sent messages and never sent out the product. It seems that they disagreed with [redacted] and tried to make a deal with each customer through email to sell the same product, but never sent it out when asked for. I do not know what the argument with [redacted] was, but I have asked for my shipping back many times and they have not responded to my desire to get my shipping back. I did not refuse the item as originally ordered. Cautivadora decided not to honor the original order and sell the item directly from them to the customer. I did not feel comfortable with what they were doing. [redacted] put my money back for the item but Cautivadora has not returned my shipping of $23.40. They have never responded to my request to get it back. They refused to send the item as originally requested and now they seem to feel they do not have to return the money and they do not seem to feel they need to respond to my request to receive my money back.Desired Settlement: I want my $23.40 back and them to get a low grade from Revdex.com.org for not my money, refusing to respond appropriately, and not honoring an order. They never answer their phone. Right now I have been on the phone for over a half an hour. There is no way to contact them and get your money back. I have many email requests for my money back and all I have gotten back is an offer to buy the item directly from them. I want my money back and their rating to go down.

Consumer

Response:

At this time, I have not been contacted by Cautivadora regarding complaint ID [redacted].

Sincerely,

Review: I ordered a travel hammock through a [redacted] promotion. I then paid directly shipping charges to the company. Issues came up between merchant and living social etc and I requested my order be cancelled and my shipping refunded. I can't get any response from company since then, nor have I received my money. this company seems very shady

Review: Cancelled Living Social Deal- Per living social. Item paid for 7/**/13 via visa

No response to calls or emails. No delivery of hammocks purchased.

no refund of 163.51Desired Settlement: I want my money back anyway possible. thanks

Consumer

Response:

At this time, I have not been contacted by Cautivadora regarding complaint ID [redacted].

Sincerely,

Review: I purchased a Cautivadora voucher for a travel hammock through the deal site Livingsocial. There was an issue between Cautivadora and Livingsocial so the deal was cancelled. Livingsocial refunded the voucher price to my bank account. Cautivadora, on the other hand, had charged my account for shipping before the product was ever shipped. I have been unable to reach anyone at the company regarding a refund of the shipping costs, even when using a "designated" email address that was supposedly set up to address the issue.Desired Settlement: A refund of the shipping cost.

Review: I paid for two items (Travel Hammock) as gifts, and the items were never delivered, however my account was debited for the items.Desired Settlement: I would like to receive a refund of the money I paid for those two items.

Review: As many other people I purchased a travel hammock through a 'Living Social' deal that was offering travel hammocks. I purchased the deal and went to http:/[redacted]/ and finished with my voucher and paying $17 in shipping. (July **, 2013) Then later in July I get an email stating that LS will be refunding our money because the contract didn't go through with Cautivadora. THEN, I get an email from Cautivadora stating they can give us the deal blah blah blah. So, I purchased the deal through them directly, I mean if LS was going to purchase it then it should be ok, right, WRONG. My mistake. Well, there I went. I purchased the hammock at the new deal and paid another $17 for shipping (still had not received the fist shipping cost back) Thinking I would email them and be able to get the first shipping cost back I was ok with it. Well, it is April **, 2014 and still haven't received anything. I have emailed and called multiple times with no response!Desired Settlement: I want my TOTAL purchase price and all shipping returned. This really should become a class action suit and if I had the money to pay for this lawsuit to take place I would do so. This company has stolen money from A LOT of people. Reading online some of the people who went through the same thing as me the company has made thousands!!!!!

Consumer

Response:

At this time, I have not been contacted by Cautivadora regarding complaint ID [redacted].

Sincerely,

Review: Cautivdora placed a special on [redacted] for a sports grill cover I ordered it back in may the order number was [redacted].I had ordered it for my husband for fathers day I recieved an email shortly after I ordered it telling me my order was in proscessing then nothing approximately a month later before fathers day I sent an email inquiring out where my product was I even called the customer service hotline nothing no response email no call back I left a voicemail another couple weeks went by I finally got an email telling me my item has been shipped they gave me a tracking number I looked the tracking number up through ups and it just says a shopping label has been printed but nothing was shipped yet I continued to track it and everytime I said the same thing I sent them several emails then the mlst recent email I recieved stated they would be using fedex to ship my package and I would be getting an email from fedex with the shipping details I got and email from what looked like fedex say my package was unable to be delivered and said click here to print shipping info when I click on it nothing came up I took the email into a FedEx store and they told me it was not sent from them. This comlany took my mkney 45 dollars for the l roduct and an extra 15 and change for shipping for something I have not recieved yet extremely unhappy and my effort in contacting them is getting me no whereDesired Settlement: I would like my money back or for them to give me what I paid for

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 7/*, I ordered a hammock via a Living Social deal. On 8/*, I received an email confirming shipment via UPS. On 8/**, I received an email update that the item would be shipped via FedEx and that I would soon receive a separate email with the FedEx tracking number -- and to call the "Living Social Hotline at Cautivadora" if I did not. On 8/**, after not receiving the FedEx tracking info, I called the hotline, but the number has been disconnected. I then left a message in a general Customer Service mailbox on 8/** and sent an urgent email on 8/**, and I have yet to receive any replies.Desired Settlement: I want the item I ordered before the end of the summer season.

Business

Response:

Review: I ordered a hammock from Cautivadora (through a [redacted] deal) on 7/**/2013 and have never received the product.

I contacted Cautivadora on 8/**/2013 requesting a shipping tracking number and received a message stating the following...

"We have just closed the negotiation with FedEx as a new carrier so we can ship items faster than UPS. We are still integrating the FedEx automated tracking to our system that is

why tracking is not available yet. We are looking forward to have it finished sooner this weekend so we can also provide the tracking numbers of the items that have been shipped.

We appreciate your patience on this. We apologize for the delay. But this big shift that we in Cautivadora has made to change Shipper/Carrier is a great step to deliver items much faster than the old carrier. We only need your patience while we are upgrading and integrating the automated tracking system for FedEx. Also, please always check your spam/junk mail folder for possible tracking number notification that FedEx may have gone ahead."

As of 8/**/2013, I still have not received the hammock. Again, on 8/**/2013, I emailed Cautivadora the following: "I still have not received my Order # [redacted] or a tracking number requested on August [redacted]. Either ship my order or refund my money. I AM GETTING VERY UPSET"

I have never received a response (or hammock) despite numerous attempts to contact Cautivadora via email and phone.

I would like a resolution to my problem...either received the hommack or a refund.

I will never do business with this company again and advise everyone to never do business with this company.Desired Settlement: Cautivadora has the responsibility to answer customer phone calls and/or emails and ship the product the customer has paid for in good faith. I would like an answer as to the status of my order and I would like to receive the product.

Business

Response:

Review: I ordered a folding hammock with them and never received the product or a refund. I've called and emailed them countless times with no response.Desired Settlement: I would like a full refund!

Business

Response:

Review: I ordered a hammock from this company back in July, via a Living Social coupon; Order number: [redacted] Order Date: 7/*/2013 It is now short of 8 weeks since I ordered and still have not received my purchase. I have been in touch with them twice--the first time I was told orders take 4-6 weeks. The second time I was told that my order was in process. They say that they will send out an email when the order will be sent; I have not received anything as yet. They also informed me that at the time of my purchase, I had to "sign" an acceptance that I had read their policy about how long it may take to receive the product (hammock). That link never worked and so there was no way as a consumer that I could see how long it would take. I have been reading about this company online, and apparently there are quite a few people who are in the same situation--out of $100.00 and no productDesired Settlement: I would like to receive the hammock I ordered. If they send it, I want a tracking number. Again, what I have been reading online is that consumers are told the order has been sent but not tracking order was given and the product never arrived.

Business

Response: