Change It For You Services Reviews (%countItem)
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Address: 60 E Rio Salado Pkwy Ste 900, Tempe, Arizona, United States, 85281-9126
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SCAM! They asked for a $1 verification and ended up charging me $39.50. I called them to ask for a refund but instead they charged me another $35.50 and said they send me an email confirming to refund $35.50. What about the original $39.50??? They kept trying to tell me it's been refunded on their end already but it's not true. I had to call my bank to get this removed.
Our company places the utmost importance on our customer service, and we apologize for your negative experience. Unfortunately we are unable to verify that you are a customer of our business. If you feel this is in error, please contact us during business hours Mon-Fri 8am-5pm MST, Sat 8am-1pm MST at 1-844-573-7308. We look forward to helping you resolve this issue.
SCAM, SCAM, SCAM! I went to *** online and was somehow redirected to changemyaddress.org site. I filled in my credit card information, knowing that the *** uses it to verify and charges a $1 fee. I was shocked when I opened my online billing statement and saw a charge for $79!!!! I followed the trail from my online banking and it directed me to changemyaddress.org. When I read on their site, it said if I was unsatisified (or in my case, duped) I could receive a full refund within 30 days. Since it had only been, I was hopeful. When I called, they tried to talk me out of the refund. Then he proceeded to tell me they could only issue 50%. I read their website disclosure that stated I could receive a full refund, no questions asked. He then told me that some parts had already processed and I could be refunded all but $19.95. I told him that was unacceptable and that I would be reporting him to the Federal Trade Commission. He then told me all but $5.95 could be refunded. I told him it wasn't good enough and asked for management. He then said he could take it down to $1.95. I told him that wasn't good enough, and I expected a 100% refund. He then told me I would be fully refunded, but hung up on me before I could take down any type of confirmation number. I had to call back to ensure that the account had actually been cancelled and receive email verification. Dirty, predatory business practices.
Our company places the utmost importance on our customer service, and we apologize for your negative experience. We provide new mover services, including Unlimited Address Changes, Do Not Call Registry, Junk Mail Reduction, Utility Connection Assistance, and much more. Our website clearly states our services as well as our service charges, several times throughout our site. We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service. We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change.
In researching your order placed on 10/23/2018, it appears you contacted our Customer Support Center on 10/24/2018 requested a cancellation of your order and a refund. We never charged your account, but placed a hold on your account in the amount of $79.95 per our Terms and Conditions. Upon your cancellation, we voided the transaction completely, which lifts the hold on your account. A copy of the voided transaction was sent to the email used when ordering. If you have any further questions or concerns, please don't hesitate to contact our customer support during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592. Again, we apologize for your negative experience, and hope this provides a resolution.
Submitted change of address vi*** Unaware of 79.95 charges. Requested full refund as advertised in their terms and conditions. Was told first time I called, they could only refund 70.00 worth of charges. Was told second time I called, they could not give a full refund, because I had agreed to sign up for a welcome package. None of this is true. I requested a full refund of 79.95. As per their terms and conditions, customers may request a "no questions asked" refund at any time. Consumers need to be made aware this company is NOT affiliated with the USPS.
In response to complaint submitted by *** (***): We are in receipt of your complaint against our company and hope to provide a resolution. Our website clearly states our services as well as our service charges, several times throughout our site. We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the *** We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at *** facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. In researching your order placed on 10/01/*018, it appears you contacted our customer support same day and agreed to a charge of $*.*** for our services. Because you were not fully satisfied with our services, you requested a full refund, same day, and were refunded the remaining charge of $*.. We cancelled your order with us and have fully refunded the charge of $*.*** to the account used when ordering, per your request. A copy of the refunded transaction and original order was sent to the email used when ordering, as well as attached in this complaint response. If you have any further questions or concerns, please don't hesitate to contact our customer support during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-***-***. Again, we apologize for your negative experience, and hope this provides a resolution. We hope this provides some clarification and apologize for any confusion this may have caused. We look forward to helping you resolve this issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint I ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
Can I rate it Zero? I had no idea that when I typed into a *** Search "*** Address Change" I would unwittingly choose a scammer service. I was used to a $1 charge from *** so when I entered all my personal info and credit card number and there was no total, I was suspect, but I also assumed it would be the usual $1. Totally my bad, but I didn't even think there would be anyone else out there charging $79.95! What is happening? How can we stop these people?
Our company places the utmost importance on our customer service, and we apologize for your negative experience. We provide new mover services, including Unlimited Address Changes, Do Not Call Registry, Junk Mail Reduction, Utility Connection Assistance, and much more. Our website clearly states our services as well as our service charges, several times throughout our site. We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service. We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change.
In researching your order placed on 08/27/2018, it appears you contacted our Customer Support Center on 08/282018 and cancelled your order for our services. A copy of the voided transaction, in the amount of $79.95, was sent to the email used when ordering. If you have any further questions or concerns, please don't hesitate to contact our customer support during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at ***. Again, we apologize for your negative experience, and hope this provides a resolution.
The website changemyaddress.org is a total scam. At no time did I knowingly authorize this company to charge my credit card to change my address. The falsely misrepresent themselves as being a company that works directly with USPS. Any Credit Card infrmation provided was done so on my part becuase this is also required by the USPS in order for them to charge $1.00 and validate the request as being legitimate.
In addition to the initial charges, the somehow figured out a way to charge me monthly for $59.03.
I was tricked into proividing my credit card information and in no way willingly/knowlingly authorized them to charge for a service that is provided by the USPS for $1.
In response to a complaint submitted by *** We are in receipt of your complaint against our company and hope to provide a resolution. Our website clearly states our services as well as our service charges, several times throughout our site. We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or ***, including the ***. We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at *** facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. In researching your order placed on 07/11/2018, it appears you contacted our Customer Support via email and cancelled your order on 08/16/18. Because you were not fully satisfied with our services, we have cancelled your order with us and have fully refunded the original charge of $79.95 to the account used when ordering, per your request. A copy of the refunded transaction was sent to the email used when ordering. If you have any further questions or concerns, please don't hesitate to contact our customer support during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at ***-***. Again, we apologize for your negative experience, and hope this provides a resolution. We hope this provides some clarification and apologize for any confusion this may have caused. We look forward to helping you resolve this issue.
Your website is very deceitful and tricks people to believe they are working with the *** or contractor. If a receipt of confirmation was generated saying that I am about to be charged $79.95 like any other website, I would have immediately backed out of the transaction.
There was an additional charge of 59.03 that also must be refunded.
We apologize we were unable to resolve the issue with you upon our initial response.
According to our transaction records, we have fully refunded the charges to your account. If you feel this is in error, please provide necessary records so we may correct this problem.
We look forward to hearing from you and resolving all standing issues.
Thank You
Customer Support.
Change my address.org is a scam. I was told this was a $2.00 charge to change my address by the US postal service in an Clement Ca. They have you log in and then hide the charge during the processing. $79.95 was never shown to me during the transaction and the flyer given by the us postal Office in San Clemente Ca only shows a couple of dollars to do it.
In response to a complaint submitted by *** We are in receipt of your complaint against our company and hope to provide a resolution. Our website clearly states our services as well as our service charges, several times throughout our site. We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the ***e. We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at *** facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. In researching your order placed on 06/12/201*, it appears there are no records of contact to our customer support center. Because you were not fully satisfied with our services, we have cancelled your order with us and have fully refunded the original charge of $79.9to the account used when ordering, per your request. A copy of the refunded transaction was sent to the email used when ordering. If you have any further questions or concerns, please don't hesitate to contact our customer support during business hours, Monday-Friday *am-*pm and Saturdays *am-1pm (Mountain Standard time) toll-free at ***. Again, we apologize for your negative experience and hope this provides a resolution. We hope this provides some clarification and apologize for any confusion this may have caused. We look forward to helping you resolve this issue.
Same experience. I remember the last time I changed my address, I was charged $1 to change it. This company (if it even is a real company) is preying on folks already in high stress situations where they are sick of reading fine print legal junk from realtors and lawyers to find themselves unknowingly spending $79.95 for basically zero service. This company does nothing but take the form you fill out and copy it over to the real *** move site and hopes that nobody sees their $79.95 charge come through. This is a shady business model...most likely the owner goes to nursing homes and signs up the poor senile elderly up for the do not call registry for $79.95 as well.
Our company places the utmost importance on our customer service, and we apologize for your negative experience. We provide new mover services, including Unlimited Address Changes, Do Not Call Registry, Junk Mail Reduction, Utility Connection Assistance, and much more. Our website clearly states our services as well as our service charges, several times throughout our site. We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service. We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change.
In researching your order placed on 08/01/2018, it appears you contacted our Customer Support Center on 08/07/2018 and agreed to a charge of $1.95 for our services. Due to your dissatisfaction with our services, we have cancelled your order and refunded the charge of $1.95 to the account used when ordering. A copy of the refunded transaction, in the amount of $1.95, was sent to the email used when ordering. If you have any further questions or concerns, please don't hesitate to contact our customer support during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592. Again, we apologize for your negative experience, and hope this provides a resolution.
This website is very deceiving. You *** to change your address and they pop up and it looks like you are on the *** site. They then charge you $79.95 to change your address. I called customer service and said I did not want this service. She said we have already processed this and can give you a 50% refund. I argued and said I want the full refund, she then said we can refund the $70 and the other is for the do not call list. Again I argued, that I wanted the full refund and that this was a very deceptive website that looks like the post office site. I wanted my full refund. She finally said ok and I will see if I get my refund in the next few days. I feel like this is a very deceptive company. If I had not checked my credit card bill, I would have never known.
Our company places the utmost importance on our customer service, and we apologize for your negative experience. We provide new mover services, including Unlimited Address Changes, Do Not Call Registry, Junk Mail Reduction, Utility Connection Assistance, and much more. Our website clearly states our services as well as our service charges, several times throughout our site. We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service. We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change.
In researching your order placed on 07/17/2018, it appears you contacted our Customer Support Center on 08/02/2018 and cancelled your order for our services. A copy of the refunded transaction, in the amount of $79.95, was sent to the email used when ordering. If you have any further questions or concerns, please don't hesitate to contact our customer support during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592. Again, we apologize for your negative experience, and hope this provides a resolution.
I signed up for mail forwarding service through USPS and changemyaddress.org falsely impersonated the website and said nothing about the charge of $79.95.
Our company places the utmost importance on our customer service, and we apologize for your negative experience. Unfortunately we are unable to locate an order with the information included in this complaint. It would be imperative and essential to the cancellation and refund of your order (if you did indeed order from our website, and not another) if you were able to provide the following information:
- Order Number
- First and Last Name the order was placed under. Many people order under a different name than they are using for the address change.
- Email address used when ordering. The email address used in this complaint did not provide any order details
- Old Address Zip Code and New Address Zip Code used during the ordering process.
Having, and including an order number is the most effective means of researching an order, and ensures a prompt and timely refund, if applicable. We look forward to hearing from you and resolving this issue.
Thank You
Good Morning,
We are in receipt of the additional information you submitted. Unfortunately, the information you sent was from the ***.com site and does not include your order number for our services. Our website clearly states our services as well as our service charges, several times throughout our site. We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the ***. We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at *** facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change.
The additional photos submitted are not from our website or our ordering process. Without an order number, or evidence of an order placed with our company, we are unable to provide assistance. If you have placed an order with our company, for our services, we would be happy to assist you with a resolution.
A standard format for an order placed with us, is as follows: 123456-0123456789
The Confirmation code you submitted is for the ***.com website and does not apply to our ordering system.
We look forward to further assisting you in resolving this matter.
I disagree with the process in which the approval was given and what was going to be charged. Please remove any transactions pending for this and refund all previous debits. Again, there was no indication that acceptance would allow a $80 fee to be assessed.
This is the worst thing I've ever had happen online. I clicked directly from a *** email to the *** site, made my changes, provided my cc info authorizing $1, then was asked if I wanted to add my cell phone to the DNC list - so I said yes.
Checked my account today and had been charged $79.95 by changemyaddress.org - upon a quick google search, immediately found multiple complaints of a scam. I've disputed the charge, and now have to have my card shut down and a replacement sent. All while trying to complete a cross country move. Not to mention, these creepy people now have all my information. I am also reporting this to the IRS, out of fear for identity theft. Hope this gets shut down soon. Very frustrating.
Our company places the utmost importance on our customer service, and we apologize for your negative experience. We provide new mover services, including Unlimited Address Changes, Do Not Call Registry, Junk Mail Reduction, Utility Connection Assistance, and much more. Our website clearly states our services as well as our service charges, several times throughout our site. We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service. We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. In researching your order placed on 07/06/2018, it appears no attempt to contact our Customer Support Center was made. Due to your dissatisfaction with our services, we have cancelled your order and fully refunded the charges to your account. A copy of the voided transaction was sent to the email used when ordering. If you have any further questions or concerns, please don't hesitate to contact our customer support during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592. Again, we apologize for your negative experience, and hope this provides a resolution
I was under the impression that I was changing my address through the *** online. When I realized that it was through someone else, I quickly checked my debit account and realized I was charged $79.95 for an address change that usually costs $1.00. I immediately called the company at Changemyaddress.org and asked them to cancel the address change and refund my money. They said they were unable to do this, but after insisting they do so, they settled to offer me all but $9.95. I was unhappy with the company not giving me my full refund, but they assured me that there was nothing more they could do. I did research and a lot of people said they were tricked into paying absurd amounts of money for address changes and then never even received an address change from this company. I am contacting you because I would like my entire refund (the remaining $9.95) sent back to my account, so that I can go to the actual post office and get my address changed. This company should also advertise that they are about to charge you $80 to do a simple address change as well, in a place where people can actually SEE IT.
In response to complaint submitted by ***: We are in receipt of your complaint against our company and hope to provide a resolution. Our website clearly states our services as well as our service charges, several times throughout our site. We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the ***. We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at *** facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. In researching your order placed on 07/09/2018, it appears you contacted our customer support 07/09/2018 and agreed to a charge of $9.95 for our services. Because you were not fully satisfied with our services, we cancelled your order with us and have fully refunded the charge of $9.95 to the account used when ordering, per your request. A copy of the refunded transaction and original order was sent to the email used when ordering, as well as attached in this complaint response. If you have any further questions or concerns, please don't hesitate to contact our customer support during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592. Again, we apologize for your negative experience, and hope this provides a resolution. We hope this provides some clarification and apologize for any confusion this may have caused. We look forward to helping you resolve this issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
This website is a total scam. I was on the *** website to change my address and I honestly don't know how I got taken to this website. It charged me $80 without my consent to change my address. I called to resolve the issue and it went to a voicemail system that continually interrupted my voicemail saying "I'm sorry we didn't hear anything". I want my money back and this website should be taken down.
In response to complaint submitted by ***: We are in receipt of your complaint against our company and hope to provide a resolution. Our website clearly states our services as well as our service charges, several times throughout our site. We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the ***. We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at *** facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. In researching your order placed on 06/23/2018, it appears there are no records of contact to our customer support center. Because you were not fully satisfied with our services, we have cancelled your order with us and have fully refunded the original charge of $79.95 to the account used when ordering, per your request. A copy of the refunded transaction was sent to the email used when ordering. If you have any further questions or concerns, please don't hesitate to contact our customer support during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592. Again, we apologize for your negative experience, and hope this provides a resolution. We hope this provides some clarification and apologize for any confusion this may have caused. We look forward to helping you resolve this issue.
Such a sneaky way to rip off people. I got directed somehow to this website thinking I am on USPS to change my address for $1. I ended up paying $80 without being informed by the price of the business. I am disappointed at google to have this website as the first website to appear when you try to change your home address.
Our company places the utmost importance on our customer service, and we apologize for your negative experience. We provide new mover services, including Unlimited Address Changes, Do Not Call Registry, Junk Mail Reduction, Utility Connection Assistance, and much more. Our website clearly states our services as well as our service charges, several times throughout our site. We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service. We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. In researching your order placed on 06/24/2018, it appears you contacted our Customer Support Center and cancelled your order for our services. A copy of the voided transaction was sent to the email used when ordering. If you have any further questions or concerns, please don't hesitate to contact our customer support during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592. Again, we apologize for your negative experience, and hope this provides a resolution
This business comes up as an ad when you search for *** address change on google. I signed up for their service by mistake because the website looked similar to ***. Their webpage states you can receive a refund within 30 days, but when you ask for a refund, they hang up on you. Now I cannot even get through to them, it’s like they blocked my number because I called once and asked for a refund.
In response to complaint submitted by ***: We are in receipt of your complaint against our company and hope to provide a resolution. Our
website clearly states our services as well as our service charges,
several times throughout our site. We have also clearly indicated we
are a privately owned company and are in no way affiliated with any
state or federal government agency, including the United States Postal
Service. We also indicate, should you wish to submit an address change
elsewhere, government forms may be obtained at *** facilities at no
charge. To provide further affirmation of our services and charges, we
include a Terms and Conditions box, which you must accept before
proceeding with your address change. In
researching your order placed on 06/15/2018, it appears you contacted
our customer support on 06/16/2018 and agreed to a charge of $39.97 for our services. Because you
were not fully satisfied with our services, we cancelled your order with
us and have fully refunded the remaining charge of $39.95 to the account
used when ordering, per your request. A copy of the refunded
transaction was sent to the email used when ordering, as well as
attached in this complaint response. If you have any further questions
or concerns, please don't hesitate to contact our customer support
during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm
(Mountain Standard time) toll free at 1-888-481-9592. Again, we apologize for your negative experience, and hope this provides a resolution. We hope this provides some clarification and apologize for any confusion this may have caused. We look forward to helping you resolve this issue.
This company is operating an enormous scam targeting customers of the ***. On 5/29/18, I closed my *** PO box at my local post office and was directed to submit my change of address online which I have done several times in the past 10 years and am aware they charge $1 to a credit card. I searched *** address change and was directed to this website which is cleverly designed to look like the *** site. Nowhere did I see they were going to charge me $79.95. Within minutes, the Fraud Unit at my bank, ***, texted me that they had received two charges of $79.95 from this organization which looked suspicious and for me to confirm or deny. Of course, I denied and reported them as fraud, thanks to the excellent fraud service at ***, but I can see from googling this SHADY business, they have been getting away with this scam for far too long, ripping off thousands of people. Obviously they make good money doing so or they would not still be operating. PLEASE SHUT THEM DOWN.
In response to complaint submitted by *** : We are in receipt of your complaint against our company and hope to provide a resolution. Our website clearly states our services as well as our service charges, several times throughout our site. We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the ***. We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. In researching your order placed on 05/29/2018, it appears there are no records of contact to our customer support center. Two attempts were made to charge your card as agreed to by the Terms and Conditions box which you selected by completing your order. Both attempts at charging, failed. Because you were not fully satisfied with our services, we have cancelled your order with us, per your request. If you have any further questions or concerns, please don't hesitate to contact our customer support during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592. Again, we apologize for your negative experience, and hope this provides a resolution. We hope this provides some clarification and apologize for any confusion this may have caused. We look forward to helping you resolve this issue.
This company did a bait and switch. they portrayed themselves at the US postal service, with address change for $1.00. They then charged my credit card $79.95.
In response to complaint submitted by ***: We are in receipt of your complaint against our company and hope to provide a resolution. Our website clearly states our services as well as our service charges, several times throughout our site. We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service. We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. In researching your order placed on 05/09/2018, it appears there are no records of contact to our customer support center. Because you were not fully satisfied with our services, we have cancelled your order with us and have fully refunded the original charge of $79.95 to the account used when ordering, per your request. A copy of the refunded transaction was sent to the email used when ordering. If you have any further questions or concerns, please don't hesitate to contact our customer support during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592. Again, we apologize for your negative experience, and hope this provides a resolution. We hope this provides some clarification and apologize for any confusion this may have caused. We look forward to helping you resolve this issue.
I *** to reverse a forwarded address. this company intercepted, charged me $59.99, I called the next day when it showed up on my ccard, they then billed me same amount AGAIN. I called the next day, the reversed the 2nd false charge, NOT the first. I even stated that the *** (which I thought I was dealing with) only charges a $1. The rep on the phone apologized, said he would even wave the $1 charge, due to the inconvenience they caused.
I NEVER DID RECEIVE MY MAIL... so 3 WEEKS LATER... I went to my post office, and I was told that was the ONLY way to reverse a mail forwarding, was to come in in person and fill out the form that I did. only THEN did I receive my mail within a few days; (I lost important mail during that time).
So even if I did accidentally click on their website, they were not able to provide the forwarding address reversal!
In response to complaint submitted by ***: We are in receipt of your complaint against our company and hope to provide a resolution. Our website clearly states our services as well as our service charges, several times throughout our site. We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the ***. We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at *** facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. In researching your order placed on 01/23/2018, it appears no attempt at contact was made to our Customer Support Center. A Full Chargeback was initiated on behalf of your credit card company in the full order amount of $59.95. At this time, we are unable to refund the charge of $59.95 as your credit card issuer has fully credited your account. As a result of the chargeback, your order for our services has been cancelled. If you have any further questions or concerns, please don't hesitate to contact our customer support during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592. Again, we apologize for your negative experience, and hope this provides a resolution. We hope this provides some clarification and apologize for any confusion this may have caused. We look forward to helping you resolve this issue.
I went to the USPS website via a search engine to submit a change of address and was deceptively brought to this website, which looks like the USPS website. It says it's only $1 to change an address, so I input my credit card, but months later, as I'm preparing my tax documents, I see a charge for around $59! I see there is a similar complaint about this service, and somehow this company remains in business. It is obviously a scam, disguised as the USPS site. Had I seen anything stating I'd have to pay an additional $58 dollars to change my address, I would have caught this up front and never paid. This company is operating off deception and should be shut down, especially since they do not provide any services promised in this payment.
In response to complaint submitted by *** We are in receipt of your complaint against our company and hope to provide a resolution. Our website clearly states our services as well as our service charges, several times throughout our site. We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service. We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. In researching your order placed on 06/30/2017, it appears there are no records of contact to our customer support center. Because you were not fully satisfied with our services, we have cancelled your order with us and have fully refunded the original charge of $59.95 to the account used when ordering, per your request. A copy of the refunded transaction was sent to the email used when ordering. If you have any further questions or concerns, please don't hesitate to contact our customer support during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at ***. Again, we apologize for your negative experience, and hope this provides a resolution. We hope this provides some clarification and apologize for any confusion this may have caused. We look forward to helping you resolve this issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. The business did refund my full amount, so I will consider this complaint resolved.
Regards
This company is advertising un USPS Change of Address google keyword searches. I completed the form and clicked submit. It did not process completely on my end, I received an error page. I then realized it was not the official USPS site.
I contact customer service according to the their confirmation email to cancel my order and was informed that it couldn't be cancelled. No where in the confirmation does it say this.
It is false advertising and shady that they charge you 59.95 to change an address when USPS does it for $1. Customer service is terrible.
In response to complaint submitted by ***): We are in receipt of your complaint against our company and hope to provide a resolution. Our website clearly states our services as well as our service charges, several times throughout our site. We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service. We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. In researching your order placed on 11/15/2017, it appears you contacted our Customer Support and cancelled your order for our services the same day. Your order was cancelled and the charges to your account were fully voided. A copy of the voided transaction was sent to the email used when ordering. If you have any further questions or concerns, please don't hesitate to contact our customer support during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at ***. Again, we apologize for your negative experience, and hope this provides a resolution. We hope this provides some clarification and apologize for any confusion this may have caused. We look forward to helping you resolve this issue.