Change It For You Services Reviews (%countItem)
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Change It For You Services Rating
Address: 60 E Rio Salado Pkwy Ste 900, Tempe, Arizona, United States, 85281-9126
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changemyaddress.org
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If I could give minus stars, I would. I thought I was changing my address with the ***. when I was finished entering in my information, the website prompted me to enter my 3 digit code 3 times. I thought something was a little hinky, but chocked up to "user error." My bank called me with suspicious activity on my account. They charged me 3 times! I thought my credit card information was compromised and that someone out in the ethers had my cc information. To sum it up, my bank refunded me all the money that was withdrawn and I ordered a new card. Really sneaky "business" and I use that term very lightly.
This is complete ***. It is a scam. NO WHERE is it posted that there is a fee, except the $1 processing fee. They are stealing your money. DO NOT do it through here .
Misleading website. Charged wrong amount. No where during the process does it state a charge other than $1.05. I thought I was on the United States Postal Service website changing my address, not a service that does this for you. Very misleading.
I filled out a Change if Address form with changemyaddress.org and cancelled IMMEDIATELY after I received a $40 fee. I got the email confirmation that it was cancelled and after a week, checked on my refund. They said at that point that it takes 14 business days to process a check, so I waited a MONTH and asked again. They said it was still processing and to wait another 14 days. I checked back a third time and they said that it was stuck in processing but they would mail out a new one. I have yet to hear anything else or see a refund check in the mail and this has been since the first part of December 2019!
Hi ***.We apologize for any misunderstanding. We researched our records using the information provided but were unable to find your transaction. Rest assured, we have a money back satisfaction guarantee and would like to further assist you. Please provide your order number or a screenshot of the transaction on your bank/card statement. If we can locate your order, we will happily issue a full refund to your account. Otherwise, we will do our best to point you in the right direction. Again, we apologize for any inconvenience. If you have any further questions, please call us at 1-844-736-7759.Respectfully,Customer Support Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
I recently opted to change my address with the *** which took me to this site and my understanding is the fee would be $1 and I was charged $79.95 and I would of NEVER opted for this! I feel like I was rerouted fraudulently and I need this credited back to me ASAP!
Hi ***. We apologize for the misunderstanding. While we are not the ***, we do offer a Change of Address service in addition to other convenient services not offered by the ***. As part of our fee, we also include many other services, such as notifying additional organizations of your move, registering your number on the National Do-Not-Call Registry, and more. Nevertheless, we have a money back satisfaction guarantee. As requested, we have cancelled and voided your account. Because we were able to complete this cancellation within a short period of time after the order was placed means we were able to void the order before your credit card was ever charged for any actual fees. That means the charge you see on your statement was only a temporary authorization and hold on your credit card and because we were able to void and cancel the transaction before any final charges occurred, you should see that temporary transaction disappear from your statement within 3-5 business days. Again, we apologize for any inconvenience this may have caused you. If you have any further questions, please call us at 1-844-736-7759.Respectfully,Customer Support Team
I changed my address and was under the impression that it would only charge me the $1 something fee. My girlfriend then changed her address, expecting the same fee. When I checked my bank account it said that I was charged $80. I did not see this fee posted anywhere.
Hi ***. We apologize for the misunderstanding. While we are not the ***, we did submit a Change of Address request to the *** on your behalf. As part of our fee, we also include many other services, such as notifying additional organizations of your move, registering your number on the National Do-Not-Call Registry, and more.Nevertheless, we have a money back satisfaction guarantee. We have fully cancelled and voided your account. Because we were able to complete this cancellation within a short period of time after the order was placed means we were able to void the order before your credit card was ever charged for any actual fees. That means the charge you see on your statement was only a temporary authorization and hold on your credit card and because we were able to void the transaction before any final charges occurred, you should see that temporary transaction disappear from your statement within 3-5 business days and you will still be able to receive the services at no charge. Again, we apologize for any inconvenience this may have caused you. If you have any further questions, please call us at 1-844-736-7759.Respectfully,Customer Support Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
This is actually a big fat 0 star rating. They are scammung lying Thieves and straightout con people out of $79, then they deny they did anything wrong when you talk to the customer service & they act like They are amgry at the Customer for some reason for wanting Our $79 they stole back. Then after multiple times of them getting s
y with me they couldnt tell me when I would get my money back,,its been two days since and my $79 is still not back in my account..
I did not realize rhat this was not a credible website to change my address. They charged my $80 and will not return my emails, texts or phone calls. I do not want their service's, but I do need my money back as soon as possible. I looked up reviews online and apparently it has been a scam for awhile. I just need to find a way to get my money back, because I do not have much in my account due my business closing from the covid-19 virus.
Hi ***. We apologize for the misunderstanding. While we are not the ***, we do offer a Change of Address service in addition to other convenient services not offered by the ***. As part of our fee, we also include many other services, such as notifying additional organizations of your move, registering your number on the National Do-Not-Call Registry, and more. Nevertheless, we have a money back satisfaction guarantee. Our records show that we have received your cancellation request and were able to cancel and void your account on Mar 23, 2020. Because we were able to complete this cancellation within a short period of time after the order was placed means we were able to void the order before your credit card was ever charged for any actual fees. That means the charge you see on your statement was only a temporary authorization and hold on your credit card and because we were able to void and cancel the transaction before any final charges occurred, you should see that temporary transaction disappear from your statement within 3-5 business days. Again, we apologize for any inconvenience this may have caused. If you have any further questions, please call us at 1-844-736-7759.Respectfully,Customer Support Team
I went to what I thought was the *** to change my address. Everything went well until I checked my account to verify the dollar taken out. I was charged $79.95! There was NO warning about any charge like this. I want my account refunded.
Hi ***. We apologize for the misunderstanding. While we are not the ***, we do offer a Change of Address service in addition to other convenient services not offered by the ***. As part of our fee, we also include many other services, such as notifying additional organizations of your move, registering your number on the National Do-Not-Call Registry, and more. Nevertheless, we have a money back satisfaction guarantee. As requested, we have cancelled and voided your account. Because we were able to complete this cancellation within a short period of time after the order was placed means we were able to void the order before your credit card was ever charged for any actual fees. That means the charge you see on your statement is only a temporary authorization and hold on your credit card and because we were able to void and cancel the transaction before any final charges occurred, you should see that temporary transaction disappear from your statement within 3-5 business days. Again, we apologize for any inconvenience this may have caused, and you will still be able to receive the other services at no charge. If you have any further questions, please call us at 1-844-736-7759.Respectfully,Customer Support Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
This website attempts to mirror *** moving and change of address services and works to appear as a feeder group. They do not show billing costs except in fine print at the bottom of the web page after you have submitted personal information including billing and credit cards. Luckily my bank flagged this as an unauthorized transaction but I want to report false, misleading and deliberate use of structure to bill customers in the amount of $1.05 and then an undisclosed 79.95 for "moving services". Shame on you all as a company for making a move that's already complicated more so by having to dispute charges never authorized and trying to function as an unneeded intermediary for a government service and ***.
Hi ***.We apologize for the misunderstanding. While we are not the ***, we do offer a Change of Address service in addition to other convenient services not offered by the ***. As part of our fee, we also include many other services, such as notifying additional organizations of your move, registering your number on the National Do-Not-Call Registry, assisting with setup and connection of home utilities (water, gas, electric, trash) and home entertainment services (telephone, TV, Internet, home security, etc.) and much more.Nevertheless, we have a 100% money back satisfaction guarantee.Again, we apologize for any misunderstanding or any inconvenience this may have caused you. And as an extra courtesy to make it up to you, we would be happy to process your Change of Address request with the *** free of charge if you decide to do so.Please let us know if this is an option you would like us to do for you, and we can assist you in completing your change of address with the *** right away.We hope this provides some clarification and apologize for any confusion. If you have any further questions, please call us at 1-844-736-7759.Respectfully,Customer Support Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 14245700, and find that this resolution would be satisfactory to me. I will consider this complaint resolved. I do not wish to use their service or be contacted by them again.
Regards,
*** Leland
I was under the impression that changemyaddress.org was going to charge me $1.95 to change my address. Instead I get a charge on my credit card for $79.95. I attempted to contact the company with the number they provided several times, to cancel my request, but the number never went to a customer service representative. It kept offering me services that I did not need. Contacted my bank, but they can’t stop a fraudulent charge until after it happens.
Hi ***.
We apologize for the misunderstanding. While we are not the ***, we do offer a Change of Address service in addition to other convenient services not offered by the ***. As part of our fee, we also include many other services, such as notifying additional organizations of your move, registering your number on the National Do-Not-Call Registry, and more.
Nevertheless, we have a money back satisfaction guarantee. As requested, we have cancelled and voided your account. Because we were able to complete this cancellation within a short period of time after the order was placed means we were able to void the order before your credit card was ever charged for any actual fees. That means the charge you see on your statement is only a temporary authorization and hold on your credit card and because we were able to void and cancel the transaction before any final charges occurred, you should see that temporary transaction disappear from your statement within 3-5 business days.
Again, we apologize for any inconvenience this may have caused you. If you have any further questions, please call us at 1-844-736-7759.Respectfully,Customer Support Team
I needed to chamge my address with *** and this website said it would do it. I didn’t notice it wasn’t a third party website since it looks alike the *** page/process for this. It requested my information like old address and new address and credit card info. Once all that was put in my card was charged $49.95. I called the number for a refund simce their terms and conditions offer “a no questions asked refund” and they asked for an order no. Which the “email confirmation” received does not include. The lady then asked the amount charged on my card and then said it wasn’t them because that’s not what they charge. She recommended that I called my bank and got a phone number from the merchant, directly from my bank.
Hi ***.We apologize for any misunderstanding. We researched our records using the information provided but were unable to find your transaction. Rest assured, we have a money back satisfaction guarantee and would like to further assist you. Please provide a screenshot of the transaction on your bank/card statement. If we can locate your order, we will happily issue a full refund to your account. Otherwise, we will do our best to point you in the right direction. Again, we apologize for any inconvenience. If you have any further questions, please call us at 1-844-736-7759.Respectfully,Customer Support Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. However this is the same reaponse I got from the agent qhen I called on the phone. They couldnt locate my information as they try to blame it on somebody else by saying, that is not from our company because we do not charge the amount you were charged on your card. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
Change My Address charged me 80 dollars for a service they said would only cost $1. I simply wanted my mailing address changed, I dont need additional services! I will be calling my bank to see this charge is denied. If a refund isnt given. I will not pay 80 dollars for this. If it had been the original dollar or two I had thought, it would be okay. But not 80
Hi ***. We apologize for the misunderstanding. While we are not the ***, we do offer a Change of Address service in addition to other convenient services not offered by the ***. Nevertheless, we have a money back satisfaction guarantee. We were able to cancel and void your account. Because we were able to complete this cancellation within a short period of time after the order was placed means we were able to void the order before your credit card was ever charged for any actual fees. That means the charge you see on your statement was only a temporary authorization and hold on your credit card and because we were able to void and cancel the transaction before any final charges occurred, you should see that temporary transaction disappear from your statement within 3-5 business days. Again, we apologize for any inconvenience this may have caused. If you have any further questions, please call us at 1-844-736-7759.Respectfully,Customer Support Team
Went to go change my address on the *** site. This site popped up posing as ***. Did not provide any information up front regarding costs. Only after checking bank account did I notice they charged my card 79.99 for an illegitimate service. I'm asking for a full refund for a website that is still popping up and able to scam so many of us for claiming they provide a service and claim to be connected to an official government website.
Hi ***. We apologize for the misunderstanding. While we are not the ***, we did submit a Change of Address request to the *** on your behalf. As part of our fee, we also include many other services, such as notifying additional organizations of your move, registering your number on the National Do-Not-Call Registry, and more. Nevertheless, we have a money back satisfaction guarantee. We have provided you a full refund, which should be reflected in your account within the next 3-5 business days, and you will still be able to receive the other services at no charge. Again, we apologize for any inconvenience this may have caused. If you have any further questions, please call us at 1-844-736-7759.Respectfully,Customer Support Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
This company charged me $79.99 and all they said they would charge was a dollar to verify my card!
I emailed them as soon as the order went through and I saw how much they charge so they could cancel the transaction and issue me a refund but they never replied to the email!!!! I want my money back!
Hi ***. We apologize for the misunderstanding. While we are not the ***, we did submit a Change of Address request to the *** on your behalf. As part of our fee, we also include many other services, such as notifying additional organizations of your move, registering your number on the National Do-Not-Call Registry, and more. Nevertheless, we have a money back satisfaction guarantee. Our records show that we have received your cancellation request sent by email and full refund was issued back to your account on Mar 24, 2020.The refund should be reflected in your account within 3-5 business days after the issue date. Again, we apologize for any inconvenience this may have caused, and you will still be able to receive the other services at no charge. If you have any further questions, please call us at 1-844-736-7759.Respectfully,Customer Support Team
I was initially charged fee$79.95 on march 16, 2020--- I called to get my 100% satisfaction refund. they said they would refund it and cancel my account but charged me another $104.80. I have called several times to clear this but I have not had any results and no explanation why I was charged more or what the charge is. I asked to speak to a manager but there is never anyone there.
Hi ***.
We apologize for the misunderstanding. While we are not the ***, we do offer a Change of Address service in addition to other convenient services not offered by the ***. As part of our fee, we also include many other services, such as notifying additional organizations of your move, registering your number on the National Do-Not-Call Registry, and more.
Nevertheless, we have a money back satisfaction guarantee. Our records show that on Mar 16, 2020, 06:45 PM, you placed an order on our website. Next day on Mar 17, 2020, 02:53 PM you spoke to our customer service representative James concerned about price and he was able to cancel and void your account. Because we were able to complete this cancellation within a short period of time after the order was placed means we were able to void the order before your credit card was ever charged for any actual fees. That means the charge you see on your statement was only a temporary authorization and hold on your credit card and because we were able to void and cancel the transaction before any final charges occurred, you should see that temporary transaction disappear from your statement within 3-5 business days.
Regarding the $104.80 bill we have researched our records using the information provided but were unable to find that transaction. Please provide the order number or a screenshot of that transaction on your bank/card statement. If we can locate your order, we will happily issue a full refund to your account. Otherwise, we will do our best to point you in the right direction.
Again, we apologize for any inconvenience this may have caused. If you have any further questions, please call us at 1-844-736-7759.
Respectfully,Customer Support Team
This is a scam.
I have changed my address directly with *** so many times. This time I clicked the link that looked like *** and was working so I wasn't as careful to verify. The website looks like *** but isn't and AT NO POINT MENTIONED the $79.95 charge that would go to my credit card. A BIG difference between that and the $1.00 for the post office verification charge.
Ridiculous pricing, but more importantly, there is NO FEE LISTED at all on the site that reflects this price.
I am not the first person to complain about it and it has not changed. I will be calling for a refund today and have not yet found out how it will go.
I *** how to change my address, the website popped up and I clicked on it assuming that it was the ***. When you complete the form you don't realize that you are not on the ***. I didn't know that I would be paying $79.95 for this change until I checked my bank account the next day and saw the charge. I feel that this is a misrepresentation of who they are and the fees that they charge. Who would pay that amount of money to change their address since I have now found out that if I had been on the *** site, as I thought I was, it would have only cost me $1.05.
Hi ***. We apologize for the misunderstanding. While we are not the ***, we did submit a Change of Address request to the *** on your behalf. As part of our fee, we also include many other services, such as notifying additional organizations of your move, registering your number on the National Do-Not-Call Registry, and more. Nevertheless, we have a money back satisfaction guarantee. We have provided you a full refund, which should be reflected in your account within the next 3-5 business days, and you will still be able to receive the other services at no charge. Again, we apologize for any inconvenience this may have caused. If you have any further questions, please call us at 1-844-736-7759.Respectfully,Customer Support Team
Thia company charges $80 to change your address. It is not the ***! It took all my personal information anf I had to file fraid alert with the credit card companies. SCAM SCAM SCAM. my bank would not process the info and blocked my card. Now I have to get a post office box. Be careful!!!
Hi ***. We apologize for any misunderstanding. While we are not the ***, we do submit a Change of Address requests to the ***. As part of our fee, we also include many other services, such as notifying additional organizations of your move, registering your number on the National Do-Not-Call Registry, and more.
We hope this provides some clarification and apologize for any confusion or inconvenience this may have caused you.If you have any further questions or concerns, please do not hesitate to contact our customer service at 1-844-736-7759.
Respectfully,Customer Support Team
I searched *** address change in *** and this was the first thing thing that popped up. Went through and typed my new and old addresses. I believed I was at the *** site. It asked for my credit card information at the end which I input knowing the *** charges $1 for the address change to be instant. I looked on my bank account the next day and was charged $79.95. I was appalled. Never at any point was there anything saying I was being charged $79.95. I called the company and spoke with someone. He said he just worked at a call center that works for the company. I explained the situation and said I wanted my money back. At first he said it was too late they had already went through with my address change. I told him that was a lie I had not filled the information out until 7:30 on a Friday night abd this was Saturday morning after 10 minutes of him trying to sell me on this he said he could give me 50% back. I said no you will give me all of it back because I did not authorize taking $79.95 out of my account. Eventually he agreed to only take $1.95 out. But that was also a lie. The full $79.95 was taken out of my account.
Hi ***. We apologize for the misunderstanding. While we are not the ***, we did submit a Change of Address request to the *** on your behalf. As part of our fee, we also include many other services, such as notifying additional organizations of your move, registering your number on the National Do-Not-Call Registry, and more. Nevertheless, we have a money back satisfaction guarantee. We have provided you a full refund, which should be reflected in your account within the next 3-5 business days, and you will still be able to receive the other services at no charge. Again, we apologize for any inconvenience this may have caused you.If you have any further questions, please call us at 1-844-736-7759.Respectfully,Customer Support Team