Change It For You Services Reviews (%countItem)
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Address: 60 E Rio Salado Pkwy Ste 900, Tempe, Arizona, United States, 85281-9126
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Tried to change my address online and clicked on a link of what I thought was USPS and from there I was redirected to a different website that was a third party website. They had no information of a $79.95 charge and said I was only to be charged $1.05. I tried to contact them through vie email and call of there customer service and have not heard anything back nor got ahold of anyone when I have called.
Hi ***. We apologize for the misunderstanding. While we are not the ***, we did submit a Change of Address request to the *** on your behalf. As part of our fee, we also include many other services, such as notifying additional organizations of your move, registering your number on the ***, and more. Nevertheless, we have a money back satisfaction guarantee. Our records show that on June 14, 2020, 11:41 AM we received a cancellation request from you submitted via our automated system and full refund was issued back to your account. The refund should be reflected in your account within 3-5 business days after the issue date and you will still be able to receive the other services at no charge. Again, we apologize for any inconvenience this may have caused. If you have any further questions, please call us at ***.Respectfully,Customer Support Team
I searched for the *** website to change my address and was redirected to this site that charged 79.00 for a 1.05 service!
Hi ***. We apologize for the misunderstanding. While we are not the ***, we did submit a Change of Address request to the *** on your behalf. As part of our fee, we also include many other services, such as notifying additional organizations of your move, registering your number on the ***, and more. Nevertheless, we have a money back satisfaction guarantee. Your order has been cancelled and the charge has been voided. This charge will not process through your account and because we cancelled the order before your card was charged, there is no refund required. Please allow 48-72 hours for the charge to update and completely disappear/drop off from your account depending on the speed of the processing bank.Again, we apologize for any inconvenience this may have caused you and you will still be able to receive the other services at no charge. If you have any further questions, please call us at ***.Respectfully,Customer Support Team
I was looking up to change my address and which usually charges me $1.05 to change my address. So the first thing that comes up is this falsely fake advertising called addresschangeforms.org. So I'm thinking it was as change of address I pressed it. And to find out on my bank account statement that I was charged 79.95. And this was back on May 10,2020 and we are now on the 13th of June and still nothing. After I just spoke to them like a week ago. And I still can't receive my refund back. I am a disabled person who is just trying to get by. Just to get screwed over and taken advantage of as well.. Can someone please help me out with this matter.
Hi ***. We apologize for the misunderstanding. While we are not the ***, we did submit a Change of Address request to the *** on your behalf. As part of our fee, we also include many other services, such as notifying additional organizations of your move, registering your number on the ***y, and more. Nevertheless, we have a money back satisfaction guarantee. Our records show that on May 11, 202, 07:56 AM we received a cancellation request from you submitted via our automated system and your order was cancelled and the $79.95 charge was voided. This charge should not process through your account and because we cancelled the order before your card was charged, there is no refund required. The charge should completely disappear/drop off from your account within 48-72 hours after the void date. The copy of the voided transaction is attached to this letter for you to review. Again, we apologize for any inconvenience this may have caused you and you will still be able to receive the other services at no charge. If you have any further questions, please call us at ***.Respectfully,Customer Support Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
I used change my address to change my address and was informed that I would be charged $1.05 for doing so online, however, ChangeMyAddress charged me $79.95 without my consent and without warning. The money has been withdrawn from my bank account.
Hi ***. We apologize for the misunderstanding. While we are not the ***, we did submit a Change of Address request to the *** on your behalf. As part of our fee, we also include many other services, such as notifying additional organizations of your move, registering your number on the ***, and more. Nevertheless, we have a money back satisfaction guarantee. Your order has been cancelled and the charge has been voided. This charge will not process through your account and because we cancelled the order before your card was charged, there is no refund required. Please allow 48-72 hours for the charge to update and completely disappear/drop off from your account depending on the speed of the processing bank.Again, we apologize for any inconvenience this may have caused you and you will still be able to receive the other services at no charge. If you have any further questions, please call us at ***.Respectfully,Customer Support Team
Sleazy operation. I realized it as such as I was filling in my CC information. My CC was denied, yet they then hit my account twice trying to get the 79.95. Thank God my bank recognized it as a scam and blocked the withdrawal.
Really sketchy.
Run away from this company.
Tried to charge me 79.95 not 1.50 to verify my identity. My credit card company flagged the charge & declined it. I didn't realize I wasn't on the UPSP site. It was the email from my credit card that showed me the actual fee. Very deceptive.
Total scam. I was charged 80 dollars for their “movers package”. No price was stated on the site and the layout is deliberately designed to visually look similar to the USPS change of address form site. I didn’t know about the charge until I checked my account to confirm what I thought was going to be a dollar from ***. Instead I found a much larger charge pending. I called their customer service and she was patient and reportedly said she’s dropping the price down to $9.95. I’ll be awaiting the statements to back this up. Either way, they are deceptive in their search results and website design with the clear intention of making a profit off of people in the midst of moving.
This malicious website pops up as the first ad for a change of address. After not being able to see a purchase amount clearly on multiple screens, I was charged 79.95 for a change of address. They claim to have a money back guarantee within 30 days, but their customer service department is impossible to reach. If you could please get back to me for my refund please do.
Hi ***.
We apologize for the misunderstanding. While we are not the ***, we do offer a Change of Address service in addition to other convenient services not offered by the ***. As part of our fee, we also include many other services, such as notifying additional organizations of your move, registering your number on the ***, and more.
Nevertheless, we have a money back satisfaction guarantee. Your order has been now cancelled and the charge has been voided. This charge will not process through your account and because we cancelled the order before your card was charged, there is no refund required. Please allow 48 - 72 hours for the charge to update and completely disappear/drop off from your account depending on the speed of the processing bank.
Again, we apologize for any inconvenience this may have caused you. If you have any further questions, please call us at ***.
Respectfully,Customer Support Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
They tried to charge me $80 to change my mailing address - but they didn't say how much it would cost anywhere leading up to the transaction. Clearly a well put-together scam. Good try a
es!
I searched online for the *** address change form, and this website was the first link. I filled the form out, thinking I was using the *** site, which charges $1.05 for an address change. Just checked my account and I was charged $79.95. At no point did I agree to this price, or was I even made aware of it.
Hi ***. We apologize for the misunderstanding. While we are not the ***, we do offer a *** service in addition to other convenient services not offered by the ***. As part of our fee, we also include many other services, such as notifying additional organizations of your move, registering your number on the ***, and more. Nevertheless, we have a money back satisfaction guarantee. Your order has been cancelled and the charge has been voided now. This charge will not process through your account and because we cancelled the order before your card was charged, there is no refund required. Please allow 48 - 72 hours for the charge to update and completely disappear/drop off from your account depending on the speed of the processing bank.Again, we apologize for any inconvenience this may have caused you. If you have any further questions, please call us at ***.Respectfully,Customer Support Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
I thought I was changing my address through the *** , and later realized I was charged $79.95 to do so after being directed to this 3rd party website. Nowhere was this price listed and I assumed I was going to be charged the usual $1 or whatever it is from ***. When you call the number for support, you only get an automated response that begins asking for personal information.
Hi ***. We apologize for the misunderstanding. While we are not the ***, we did submit a Change of Address request to the *** on your behalf. As part of our fee, we also include many other services, such as notifying additional organizations of your move, registering your number on the ***, and more. Nevertheless, we have a money back satisfaction guarantee. Your order has been cancelled and the charge has been voided. This charge will not process through your account and because we cancelled the order before your card was charged, there is no refund required. Please allow 48 - 72 hours for the charge to update and completely disappear/drop off from your account depending on the speed of the processing bank.Again, we apologize for any inconvenience this may have caused and you will still be able to receive the other services at no charge. If you have any further questions, please call us at ***.Respectfully,Customer Support Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
I was attempting to change my address online and was charged 79.95. When does it cost 79.95 to do an address change. I have attempted to stop payment with my bank and nothing has occurred to resolve the issue yet. I've tried to call and only get an answering machine. I feel completely robbed. This was a waste of money that I had not intended to spend especially when the economy is in such crisis!!! I want a refund!
Order #:
Hi ***. We apologize for the misunderstanding. While we are not the ***, we do offer a Change of Address service in addition to other convenient services not offered by the ***. As part of our fee, we also include many other services, such as notifying additional organizations of your move, registering your number on the National Do-Not-Call Registry, and more. Nevertheless, we have a money back satisfaction guarantee. Our records show that on May 08, 2020 09:27 PM you placed an order on our website. Next day on May 09, 2020 08:11 AM you spoke to our customer service representative Sapna concerned about the price and she was able to cancel and void your account.
Because we were able to complete this cancellation within a short period of time after the order was placed means we were able to void the order before your credit card was ever charged for any actual fees. That means the charge you see on your statement was only a temporary authorization and hold on your credit card and because we were able to void and cancel the transaction before any final charges occurred, you should see that temporary transaction disappear from your statement within 48-72 hours depending on the speed of the processing bank. Again, we apologize for any inconvenience this may have caused you. If you have any further questions, please call us at 1-844-736-7759.Respectfully,Customer Support Team
They ripped me off for $80. Nowhere on the website did it say there was a charge
Purposefully mimicking of Official *** website to scam Americans out of $60 for a $1.05 service to set up address forwarding. This was not the service I was searching for.
Hi ***.We apologize for any misunderstanding. We researched our records using the information provided but were unable to find your transaction. Rest assured, we have a money back satisfaction guarantee and would like to further assist you. Please provide your order number or a screenshot of the transaction on your bank/card statement. If we can locate your order, we will happily issue a full refund to your account. Otherwise, we will do our best to point you in the right direction. Again, we apologize for any inconvenience. If you have any further questions, please call us at ***.Respectfully,Customer Support Team
I was directed to a 3rd party address change service site, and was charged $59.95 although they only mentioned a $1.05 fee for the service. I have attempted to contact customer service multiple times with no response.
Hi ***.We apologize for any misunderstanding. We researched our records using the information provided but were unable to find your transaction. Rest assured, we have a money back satisfaction guarantee and would like to further assist you. Please provide your order number or a screenshot of the transaction on your bank/card statement. If we can locate your order, we will happily issue a full refund to your account. Otherwise, we will do our best to point you in the right direction. Again, we apologize for any inconvenience. If you have any further questions, please call us at ***.Respectfully,Customer Support Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
I was attempting to change my address online and was charged 79.95. When does it cost 79.95 to do an address change. I have attempted to stop payment with my bank and nothing has occurred to resolve the issue yet. I still ended up going to the post office to do an official change of address, this was a waste of money that I had not intended to spend anyway especially when the economy is in such crisis
Hi ***. We apologize for the misunderstanding. While we are not the ***, we did submit a Change of Address request to the *** on your behalf. As part of our fee, we also include many other services, such as notifying additional organizations of your move, registering your number on the ***, and more. Nevertheless, we have a money back satisfaction guarantee. We have provided you a full refund, which should be reflected in your account within the next 3-5 business days and you will still be able to receive the other services at no charge. Again, we apologize for any inconvenience this may have caused. If you have any further questions, please call us at 1-844-736-7759.Respectfully,Customer Support Team
I thought I was proceeding through *** as I intended but yours was the first that appeared. I proceeded and was charged 80 dollars for this service that should have cost 1 dollar. Please void Address Change order #*** and refund my payment. I made it only 10 minutes before posting this so this should not be an issue. You have stated in other posts you have a money back satisfaction guarantee. I am not satisfied. Thank you.
Hi ***. We apologize for the misunderstanding. While we are not the ***, we do offer a Change of Address service in addition to other convenient services not offered by the ***. Nevertheless, we have a money back satisfaction guarantee. We have cancelled your order and voided the $79.95 charge. Please allow 24 - 48 hours for the $79.95 charge to completely disappear/drop off from your account depending on the speed of the processing bank. Again, we apologize for any inconvenience this may have caused you and you will still be able to receive the other services at no charge. If you have any further questions, please call us at 1-844-736-7759.Respectfully,Customer Support Team
I am in the same boat as everyone else. I thought I was filing a change of address with the ***, but somehow ended up on this website. I was charged $44.50 and I would like a refund.
I don't recall ever reading how much the service would cost me, if it was in there, it's in fine print somewhere. The amount being charged is ridiculous when the *** does it for one dollar.
Hi ***.We apologize for any misunderstanding. We researched our records using the information provided but were unable to find your transaction. Rest assured, we have a money back satisfaction guarantee and would like to further assist you. Please provide your order number or a screenshot of the transaction on your bank/card statement. If we can locate your order, we will happily issue a full refund to your account. Otherwise, we will do our best to point you in the right direction. Again, we apologize for any inconvenience. If you have any further questions, please call us at 1-844-736-7759.Respectfully,Customer Support Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
I went online to change my address through *** and somehow ended up on this website not realizing it wasn't the same. I entered my credit card information to pay the $1 fee. Today (2 days later) I receive an email from *** stating that I didn't complete my change of address and gave me a link to the website so I check my account and find a charge for addresschange*** $79.95. I DID NOT authorize this charge. Even the email confirmation I received stated NOTHING about a $79.95 charge.
Hi ***. We apologize for the misunderstanding. While we are not the ***, we did submit a Change of Address request to the *** on your behalf. As part of our fee, we also include many other services, such as notifying additional organizations of your move, registering your number on the ***, and more. Nevertheless, we have a money back satisfaction guarantee. We have cancelled your order and voided the $79.95 charge. This charge will not process through your account. Please allow 24 - 48 hours for the $79.95 charge to completely disappear/drop off from your account depending on the speed of the processing bank. Again, we apologize for any inconvenience this may have caused and you will still be able to receive the other services at no charge. If you have any further questions, please call us at 1-844-736-7759.Respectfully,Customer Support Team
I was charge $80 for a change of address. Being this my first time moving I saw that *** only charges $1.50. I was looking for a way to do it online and this was the first to come up instead of the actual site. After doing research I saw they were not really legit.
Hi ***. We apologize for the misunderstanding. While we are not the USPS, we did submit a Change of Address request to the *** on your behalf. As part of our fee, we also include many other services, such as notifying additional organizations of your move, registering your number on the ***, and more. Nevertheless, we have a money back satisfaction guarantee. We have cancelled your order and voided the $79.95 charge. This charge will not process through your account. Please allow 24 - 48 hours for the $79.95 charge to completely disappear/drop off from your account depending on the speed of the processing bank. Again, we apologize for any inconvenience this may have caused and you will still be able to receive the other services at no charge. If you have any further questions, please call us at 1-844-736-7759.Respectfully,Customer Support Team