Charged.fm

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Good Afternoon, I did receive the email in regards to the business response and how to get a return, but I just got off the phone with my bank and they said they never heard of a Charge backSince my bank can't do that and that's the only way certain of getting a a refund what should I do? Thanks, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] By the fact that Charged.fm has answered both of my statements with an electronically generated email which does not answer to why they won't answer my calls etc., I consider it an insult to my intelligence and I think their company is a disgraceAny chance I get, I will get the word out how unprofessional and deceitful they areHave a nice day[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I feel my complaint has not been fully resolved and will not be satisfied until I am fully refunded $I have contacted my credit card company and they have initiated an investigation into this complaintThis matter will not be resolved until I am fully refunded In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I cannot get resolution from my bank as you suggestedIt has been too long for them to help meYou took this payment For those tickets in DecGive me my REFUND that is truely Due to MeYou NEVER produced the Tickets that I Paid forDo the Right thingSo disappointed with your Company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am very sorry that this business is having issues with their credit card processorI hardly feel that is my responsibilityMy suggestion to them is to send me my refund via [redacted] to my email address they have on file - [redacted] I will pay for the [redacted] transaction That will bring this situation to a quick resolutionSincerely, [redacted]

OkWe have alerted the finance department that the correct information is now thereIf payment has not been sent out already it will be sent out immediately

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Just heard back from my bankUnfortunately [redacted] only allows days to dispute the transactionI want my $so now what???? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When the tickets were purchased, they were purchased through youYour service is the medium for this transaction and therefore the medium for the refundThis is completely unacceptable In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The customer was refunded in full for this order

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] this was their first responseI cannot have the funds charged back as it was on my [redacted] and it is over days oldthis is exactly the same response they as the initial oneall of their emails areidenticalI can still not get a hold of a person at this company nor a response from emailsseems like a fraudulent company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was contacted by the company stating that I would receive a refund but have yet to recoup any funds from them yetAny help is appreciated In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They have replied yet again with the same canned message they use on all of their Revdex.com complaints It is not valid for my complaint nor is it valid for anyone else's complaints What legitimate company tells customers to do a chargeback instead of finding a way to issue the refund that a customer is owed? In my case, I am requesting a payment from goods I sold on their website from back in February There is no charge for me to issue a chargeback on I would like to see some action from the Revdex.com on this issue instead of the constant back and forth of the same information that I've had with the business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We apologize for this mix upIt seems that the seller was delinquent and did not fulfill on this orderWe have attempted to process a refund from our credit card processor but have had issues with themWe want to provide refunds to customers who deserve it, so this situation is frustrating to us as wellWe have advised customers to contact their bank to request a charge reversal or file a chargeback to ensure that their funds are returned to themOur apologies again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Same as beforeWould like my dollars for cancelled concert In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We have tried to re-process the refund, however the customer may still need to take the issue up with their bank to receive a refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Unfortunately going through your bank is the only way you will be receiving your funds back

We're very sorry that the customer is unhappy with his purchase, but we can't be held responsible for our customers' misinterpretation of the websiteI've attached a screenshot of our seating maps that clearly shows that only the section and row are guaranteed, and that also mentions that the view is further determined by the seatWe believe we provide enough relevant information for customers to make the purchase of their choice and will not refund tickets because of a mistake that is no fault of oursAlso, we are a ticket reseller, therefore, because of the nature of the ticket industry, we sell tickets that are above (and sometimes below) face valueIt is also industry standard that the ticket brokers do no sell tickets by seat number, only section and row I hope this was sufficient information to defend our innocence in the matter

We've reviewed the problem and determined that the customer service agent that initially responded to the complaint did not fully understand what had happened and therefore could not offer the proper solution at the timeWe later offered to refund the customer the difference in ticket prices to which he refused by requesting a full refund of the ticketsWe've since offered him a full refund and looked into the technical issue that caused this mistake in the first place