Charged.fm

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is not a suitable responseI have worked in a bank, and honestly it is over the time threshold for disputesAlso it is not the banks responsibility to refund money, it's there company's In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: At this time, I have not been contacted by Charged.fm regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business is not addressing the concern other than sending the same message over and over, they don't even care enough to write something new In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 1***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
If they cannot do a credit card refund I would like a check or cashThis has been going on too long
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I am unable to charge back on my credit card because this was not a purchase from Charged.fm, they purchased tickets from my companyThe only way this complaint will be resolved is for us to receive payment.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I am waiting for a final response from my credit card companyYour response completely contradicts your GO SAFE GUARANTEE that you promote on your website as well as the written response given to me by your customer service representativeI am rejecting your response until my dispute with the credit card company is complete and so anyone that wishes to do business with Charged.FM and takes the time to read these things can see what they are getting themselves intoIt's completely unreasonable that a consumer should have to go to these lengths to get a refund for something that is so black and white.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Your bank should start the day period from the date of the eventYou would not have known there was any issue with the purchase until the time of the event, so that is when the time should startSorry for the back and forth, but we are unable to provide any other solution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have attempted to try this method with my bank which is chase but they are unable to do this as it took place months agoThey also said that this is a direct problem with charges.fm and I agree with them What are my other options as the business refuses to contact me back as I have asked for ways to allow for reimbursement They have my information including my billing address so I really hope that we allow for this to get sorted out as soon as possible.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still haven't received a refundIt has been at least business daysMy bank said they may not be able to dispute it because it has been too long
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
On 07-**-15, I spoke to the credit card company and they stated that they are still waiting for the merchant (Charged.fm) to respondSo the complaint is still not resolve
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is not acceptable business practice to expect a customer who is owed a refund to initiate a charge back via their bank/card company. Even if Charged.FM has genuine issues with paying refunds via the purchaser's original credit/debit cardthey did not disclose this information until a Revdex.com complaint was lodgedHow about the numerous other customers who got nowhere with customer service and have not yet complained to the Revdex.com? The company's last information to me (months ago) was that they had referred the matter of my refund to their fraud department! Further attempts by me to obtain information went unansweredOn top of that, the company's web site displays a "Revdex.com Accredited Business" logo when that is not true according to the Revdex.com siteAll of this, plus the same canned response to numerous other Revdex.com complaints, points not only to poor customer service, but to a disturbing pattern of deceptionI was fortunate to have gained my bank's cooperation in initiating a charge back to my card for the amount of the refund owedAt this point I cannot say that the matter is resolved, as that charge back request is still in process
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello, it has come to my attention that this is not what they have told me whatsoever I was instructed to give my full credit card number in order for them to give a refund, as they only keep the last digits present There was absolutely no instruction to contact my bank Below is a copy of the email sent to me:** ***
*** *** *** *** *** *** ** *** *** ** *** *** ** *** *** ** *** * *** *** *** *** *** ** *** *** ** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** * *** ** *** *** ** *** *** *** ** *** ** *** *** ***
*** ***
*** *** *** *** *** *** * ** *** ** * ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and
have determined that my complaint has NOT been resolved because:
I have e-mailed this address and received no response after 1/days This is the 3rd e-mail address I've been told to send my information to and I have not received a respond from any of them.Thanks,***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
I was asked to communicate my inforamtion for the *** time to someone at *** email which will help resolve my justifiable credit pending since Febuarry, (months ago)I did get a response, just like many other times before, that payment was going be sent out but, again I have not received any type of credit or tracking numberThis is one of those situations that actions speak louder than words and there is a serious lack of business integrity concerns that should be address when again and again customers are told empty promises by everyone in all levels of the organization.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business keeps giving the same generic answer which does not solve the problem of CHARGED.fm holding $cash from my bank account The problem is not solved until they refund me my money.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We've responded to *** *** apologizing for the confusion and giving him a full refund on his orderWe had contacted the ticket reseller various times expecting him to fulfill the order as they normally do, but this time there was an errorWe missed the fact that the broker did not send the
tickets, accept responsibility for that, and therefore have issued *** *** the refund to which he's entitledThis rarely happens and we hope that he won't be wary of using us again in the future

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refundsThis has affected a large number of our customersWe have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the
cardholder to contact their bank and file a chargeback for the fundsWe are unable to provide a refund via the methodAgain we apologize for this inconvenience

We have re-processed the refund in hopes that the credit card processor will put through the payment to the customerHowever, the customer may still have to take this up with their bank

We are checking with *** regarding this refundIn the meantime, please email *** as they may need to write you a check while we work to figure it out with ***I will alert them of the issue, but please email them directly as well to explain that you need a check mailed to you