Charged.fm

We understand your frustration and we are frustrated as well because of the situation that the credit card processor has put us in by not releasing the funds that we have designated needs to be refunded to customersUnfortunately our hands are tied and there is nothing we can do at this time

I think the customer is confusedThey do not have to pay the bank, they just have to inform the bank that they are not receiving the refund from the business and that the time period to file a claim should begin at the time of the event, not the time of the transaction

We apologize for any difficulty with receiving the refundWe had issues with our old credit card processorWe advise the customer to contact their bank to request a charge reversal or to file a chargeback in order to ensure their refund is processedWe will continue to attempt to resolve on our
end, but contacting their bank may be the only sure way as our processor has given us much trouble in processing refundsOur apologies again to the customer

At this time, I have been
contacted directly by Charged.fm regarding complaint ID ***, however my complaint has NOT been resolved because:
We have not been paid yetThis is the message they sent to us:***
*** *** ** ***
*** *** *** ** *** *** *** ** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** *** * *** *** *** ** *** *** *** ** *** *** *** ** *** *** *** ** *** ** *** *** *** ** *** *** *** *** ** *** ** *** ** *** *** ** *
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have filed a fraud charge with my bank If CHARGED.fm would like to respond to *** ** *** (they have yet to admit that they have stolen $from me and held it for over six months without providing the tickets) then I will close my complaint Simply telling me that they are not able to refund my credit card (considering I paid with a debit card) is not enough and does not resolve the issue CHARGED.fm is holding my money, not a credit refund company.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We understand your situation, but we are in virtually the same boat where the bank will not release the funds to us just as they are not releasing it to youExplain to the bank that the day period should not start until the day of the eventIt has not yet been days since the event and that is when they should count from

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This complaint is for good i.e tickets that were provided to the business but that the business has not paid us for despite repeated attempts by us to collectThis has nothing whatsoever to charges made to our cardIf the Charged.fm wishes to send us their credit information we will gladly charge the card the amount due us
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I contacted my bank and according to them since the charge was made greater than days ago a chargeback cannot be processedI tried to explain it was a purchase for concert tickets when they went on sale in order to obtain good seats but to no availwhat is the next stepthank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We sincerely apologize for this issue as we are doing what we can to resolve it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I just want to add is that my complaint was not unfoundedI was not given any timeline when I would expect to get a refund, only that I would get the refund sometime in the futureI feel that is unacceptable. I have now received my money, but feel that is because of my complaining.;
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
As I stated in the complaint, I have already contacted my bank and because it is beyond the 120 days from the purchase, there is nothing they can do.  It states I will get my money back if the concert is cancelled.  Please hold up your promise. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 10672535, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
As I stated in the complaint, I have already contacted my bank and because it is beyond the 120 days from the purchase, there is nothing they can do.  It states I will get my money back if the concert is cancelled.  Please hold up your promise. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have contacted the customer and resolved the issue over the phone. There should be no further action necessary.

Ok. We have alerted the finance department that the correct information is now there. If payment has not been sent out already it will be sent out immediately.

I have forwarded this complaint to the CEO. You can also follow up with the CEO and the Owner at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 Just heard back from my bank. Unfortunately [redacted] only allows 120 days to dispute the transaction. I want my $94.50 so now what????
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We sincerely apologize for this issue as this order should have been refunded. We have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain...

way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have tried to go threw my bank but too much time had passed. So when you can Refund my Money the Money you owe me I'll be very much appreciated.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I cannot get resolution from my bank as you suggested. It has been too long for them to help me. You took this payment For those tickets in Dec. 2914. Give me my REFUND that is truely Due to Me. You NEVER produced the Tickets that I Paid for. Do the Right thing. So disappointed with your Company.    
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

After researching this issue, it seems that the routing number provided by the customer was incorrect, and therefore his payment was unsuccessful. The customer has been contacted and we are now awaiting his corrected routing number so that we can re-send the payment.

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