Charged.fm

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Attached please find the copy of my [redacted] Disclosure Statement which I signed that reads no refunds could be givin if days has passedThe tickets were bought and paid for on Dec ***, This company, Charged.fm has still yet to respond to me at all, I was never told about this problemPlease help me get my refund, even if a check is to be mailedThank you for your help, I have no where else to turn at this point [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

You should have been updated on payment along with all the other brokersThe only up to date answers would come from the CEO or Broker relations manager , [redacted] or [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There are a couple of reasons as to why I am not accepting the response from charged.fmThe first reason is due to the fact that if, as they say, this has been a problem they have known about, and it has affected multiple customers, why did no one contact me about it indicating there was a problem? Why did no one respond to any of my numerous attempts to contact THEM asking if there was a problem? At least five of these attempts were made to the company with no one telling me that I needed to take action on my endNot only could this have been resolved a month ago, it is highly unprofessional of them to not let their customers know that there has been an ongoing issue that has affected our financial statusI have bills I have to pay$is a lot of money to a lot of people, and I am not exactly in a position financially where I can simply do without that money I spent on what I consider a luxury itemThe second reason I am rejecting their response is because this is not something my bank should be responsible for rectifyingIt was not something the bank did wrong, nor was it something that someone had fraudulently charged to my cardThis is an issue from charged.fm, who did not honor their end of the transaction, and who is now not taking responsibility for making it better for the customerThis is a huge violation of the company's GoSafe Guarantee, plastered all over the website, which promises restitution should a purchase not be honoredCopied verbatim from the charged.fm website: [redacted] ."Furthermore, even though it is not something my bank should be required to handle, I called [redacted] today anyways so that I could inquire about the "chargeback" that charged.fm told me I needed to getNot a single person I spoke with knew what it was that charged.fm told me I neededI ended up speaking to a [redacted] representative from the Fraud/Dispute department, who ended up filing a dispute claim for the chargeShe said I would hear back with a judgment about my claim in approximately ten business daysI confirmed that the word 'judgment' meant that my claim would need to be reviewed and decided upon, and that if the bank didn't think it was a valid claim (which, in my head, it is not), it would be rejected and I would not get that money back from the bankSo not only has this fight for my $been extended another ten days, it's still up in the air whether my claim is even going to be accepted, and I will still be out this amount of money.Adding to this is the fact that I am waiting for this refund to go through so that I may close this particular accountWhile this account is open, I am being charged a monthly service charge of $7, which so far has left me out an additional $That may not seem like a lot, but for someone who started this whole process with $in their account, it's a lot of moneyIf [redacted] rejects my dispute claim and charged.fm still refuses to process the refund, I will be forced to escalate this matter even furtherSincerely, [redacted]

Revdex.com:My bank has insured me credit for my purchase and will be disputed the charge with charged.fmCharged.fm has two billing cycles to respond to my banks dispute, per the dispute center from [redacted] bank I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

The issue was that the customers transaction was too old to be refunded via methodsWe contacted the customer to update him with that informationHe was refunded on March [redacted] after we got the necessary information from him

One of the orders that [redacted] is referring to has already been cancelled and refunded, and we have contacted her to confirm that she has seen thisThe necessary documentation is attachedOtherwise, this problem was caused by some miscommunication between ourselves and the tickets reseller, who left the tickets as will call instead of mailing them, but somewhere along the way that message got lostWe sincerely apologize for the inconvenience that we caused [redacted] We would like to clarify that the email correspondence was not automated, only that header is filled automatically with the customer's email address, and we think this caused her to think it was automated and to stop responding to us through that line of communicationWe've investigated the other orders referenced and determined that a refund is requiredThis will be processed shortly and the customer will see that reflected in her bank statement soon after

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [My bank said" [redacted] said it is passed the days to do a Charge BackTherefore I feel Charge.FM is responsible for my refund as they are the company that took my $from my visa card In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I did explain that to my bank and they said there's nothing they should doYour website is a scamI have read countless reviews on how you have been doing this same thing to people all overI want my money back! If you were a properly run business you wouldn't have this problem on the first place and you should do whatever it takes to refund my money because this is the biggest rip off I have ever encountered In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We do apologize for this situation, but this is not a scamWhen the bank processes a chargeback, they do not take the financial loss, they actually take the funds from our account to give back to youWe have contacted them, and they refuse to fix the problem to allow us to refund customers and instead told us that a chargeback will be the only way customers will receive their refundThe fund still come from us, just via a different methodUnfortunately our CC processor has not fixed the issue so this is the way it has to happenOur apologiesBut again, this is no scam, and the only taking the financial loss when you file a chargeback is us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I can tell you that I am sure they are saying exactly what I want to hear We have filed a dispute with the credit card company and am waiting a refundHowever, if they are waiting for Charged.fm to respond to them, they will be in for a long wait, just like we have I still cannot understand why after numerous efforts between phone calls and emails spanning the last several months that now they are willing to refund It was only because their backs are against the wall We tried contacting them for several months prior to me getting the Revdex.com involved and we got nowhere Please know that I believe this company thrives on scamming people, and there are many more like us I have read the reviews, and most are not kind There are several people in my shoes that are still waiting for a refund If the refund does indeed come, I will never do business with these folks again, and I will continue to rate them in a extremely negative fashion Its been a week since we filed the claim, so I will see what happens and get back to you if the refund does finally show up Btw...I do not believe about there processor being down for refunds It certainly works when they charged our cardI work with processors, and if they go down, they go down for all activities Just wanted to let you know that their excuse is bogus Again, will wait to see if we get a refund and will inform you if we do[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have already contacted [redacted] and they said the charge is older than days and the refund must come directly from the companycharged.fm asked for the full credit card number and I sent it to them They must issue the full refund of $to my ***Their Customer Service is responsible for taking care of thisIt won't be over and I won't quit complaining until a credit shows up on my account! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: If they indicated that sending a refund check is not possible and their system for giving me a credit on my credit card is broke, then how do I get my money back? I cannot believe them at this point it seems I paid them but they can't pay me back for goods not receivedI'm beginning to believe that I've been takenI'm even willing to receive from them two Yankee tickets in the same seating areaBut I need to know at least dates that I can choose fromI have submitted to my credit card company copies of all information but have not heard back from them at this time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We have verified that the customer is correct that the seller was delinquent is providing the ticketsThe seller will be reprimanded for breaking the terms of useWe apologize to the customerWe attempted to process a refund but encountered issues with our old CC processorWe will continue to rectify on our end, but we ask that the customer contact their bank to request a charge reversal or file a chargeback in order to ensure they receive their refundOur apologies again to the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I filed a complaint with the Revdex.com of New York over tickets not received (Complaint # [redacted] )Charged FM responded in a email on April [redacted] by saying I would be refunded my money within 2--business daysAfter checking with my bank I have still not received my money back for my tickets as of May *Desired Outcome: I would like the $dollars that my tickets cost In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

sans-serif;">We're sorry for any inconvenience that we caused youOur company was dealing with many fraud, tech and bank problems at the time of purchase and we were not able handle things as well as we would have likedWe've sorted these things out, though, and handling customer service with the best foot forward now We paid the following to each: ~ The amount in ticket sales ~ Any Banking Fees incurred ~ Interest on the money as if the funds were sitting in a money market CD Thanks, [redacted]

We are trying to find this sale via the customer's email address because they provided an incorrect order numberOur order numbers are digits, not like the number the customer providedWe also could not find a sale notification, nor any user account using the email attached to this complaint We are unsure if the customer has contacted the correct company, however we are willing to resolve this as soon as we get the accurate informationPlease provide the correct order number that is given on the sale notification and the email used on your account to make the sale

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We are still waiting to hear when we will be paid for our tickets In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I originally tried to have this charge refunded to my son's card through the gift card customer serviceAs I stated in my original email my son used a GIFT card that he received from Christmas to purchase the ticketsThey are not willing to refund and stated that I would need to contact the company that charged the credit cardAfter numerous attempts to contact you via email, calls, [redacted] , website etcwith no success I needed help from the Revdex.comYou can send me a check for $since that is what you took from my son and never provided ticketsAlso, what is the explanation for breaking his heart, making him feel foolish and not sending him the tickets he paid for? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:No payment of any form has yet to be made or follow up on the promise to send credit payment months agoI believe the business charged.fm is only prolonging my credit due in hopes I would just go awayIf no credit payment due is actually going to be sent out why does charged.fm brother telling me payment will be sent out eta unknown from back in March, (4) months agoIt is obvious this company is all talk but very unwillingly to take action on the right thing for someone the owe money to The last time I heard from charged.fm was over a month ago with respects to how they will send credit payment but never sent or replied to my follow up emailCan the New York Revdex.com office please assist on following with state attorney general and New York ticket resale commission to make sure this issue is resolved and doesn't happen to many unsuspecting customers in the U.S In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am once again rejecting the response to my claim from the business, since it is the same response as I have already rejected, and still does not resolve my issue. As I stated in my last response, I have already contacted my bank to file a chargeback, and no bank member I talked to knew what one of those was. I ended up filing a dispute for the charge, which was rejected, so I am still out of the money I paid for the product I did not receive.I understand the system is down and charged.fm cannot issue the refund in the normal way. I am more than happy to provide my mailing address for them to mail me a refund check in the amount of $360. I am even willing to overlook the $14 racked up in service charges (so far) that I have incurred as a result of my bank account being left open, waiting for this refund to go through. If the company refuses to send me my refund by an alternative method, I am more than willing and prepared to take this to the next step. I cannot convey how incredibly frustrating this entire process has been. I had no idea it would be so difficult obtaining the reparations I am owed. Am I really the only customer who is having such an issue receiving a refund? I would think the company, knowing the "normal process" is broken, would take the necessary steps to come up with another process to ensure their customers get what is due to them.I look forward to your speedy response. Sincerely, [redacted]